Axcess Doesn't Respond When I Press A Button On The Remote Or Front Panel; My Music Repeats Or Plays Out Of Order; I Can't Control Internet Radio; Axcess Doesn't Work - Kenwood AXCESS REMOTE PORTAL AXCESS User Manual

Troubleshooting
Axcess Doesn't Respond When I Press a Button on the
Remote or Front Panel
Reset Axcess. For more information, see "How Do I Reset Axcess?" on page ii.

My Music Repeats or Plays Out of Order

Select a different music play order. For more information about how to
change the music order, see "Controlling Music Play Order" on page 11.

I Can't Control Internet Radio

Verify how you connected Entré and Axcess to the Internet. Axcess must be
connected via an HPNA/Ethernet bridge in order for you to listen to Internet
Radio on Axcess. For more information, see "How Do I Connect Axcess to
Entré and the Internet?" on page 2 of How to Connect and Set Up Your Axcess
Remote Portal.

Axcess Doesn't Work

If you have just powered up Axcess and the following screen appears:
Do not press any buttons or interrupt power to Axcess until the configuration
process finishes.

How Do I Solve a Problem with the Remote?

The Remote Is Not Responding

• Replace the batteries with fresh ones and be sure they're loaded cor-
rectly. For more information, see "How Do I Set Up My Remote?" on
page 4 of How to Connect and Set Up My Axcess Remote Portal.
How Do I Solve a Problem with Entré?
• For Entré troubleshooting information, see "Chapter 5: Troubleshooting"
in How to Use and Enjoy Your Entré.
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If you did press any buttons or interrupt power, Axcess is
unusable because it has no valid Read-Only Memory (ROM).
Return your unit to an authorized service outlet for repair.
How to Use and Enjoy Your Axcess Remote Portal