Frequently Asked Questions; Faqs - Definitive Technology W Studio Owner's Manual

Frequently Asked Questions (FAQ)
1. Q: I just purchased this product, and a part is missing. What
should I do?
Answer: You have several options. You can contact the dealer who
sold you the product, or you can e-mail or call us. Please provide us
with the serial number of your product; a description of what part is
missing; and the name of the dealer you purchased the product from.
Customers outside the US and Canada should contact the Definitive
Importer in your country. Our list of international distributors can be
found here: http://www.definitivetech.com/Dealers/International.aspx
Q:
2. How do I get in touch with Definitive tech support?
Answer: You can e-mail: info@definitivetech.com or call
(800) 228-7148 (US and Canada), +1 (410) 363-7148 (all other
countries). Tech support is offered only in English.
Q:
3. What is Definitive's web site address?
Answer: www.definitivetech.com
4. Q: I believe something is wrong, and the product needs service. What
do I do?
Answer:
You have several options. You can contact the dealer who
sold you the product, or you can e-mail or call us. Please provide us
with the serial number of your product; a description of what part is
missing; and the name of the dealer you purchased the product from.
Customers outside the U.S. and Canada should contact the Definitive
Technology importer in your country:
Dealers/International.aspx
5. Q: I want to order a replacement remote control. How do I do that?
Answer:
You have several options. You can contact the dealer who
sold you the product, or you can e-mail or call us. Please provide us
with the serial number of your product, and the name of the dealer you
purchased the product from. Customers outside the U.S. and Canada
should contact the Definitive Technology importer in your country:
http://www.definitivetech.com/Dealers/International.aspx
Q:
6. Does the SoloCinema support 3D video?
Answer: Yes, via the HDMI 1.4a inputs and output to the TV.
7. Q: How do I set the crossover and channel balance settings?
Answer: You don't need to make any crossover settings or adjustments.
SoloCinema Studio is a complete system, with subwoofer and main
system crossover points already preset.
8. Q: Where should I put the subwoofer?
Answer:
We encourage subwoofer experimentation! Your subwoofer
and room interact to create the bass that you hear and feel. In general,
placing the subwoofer along the wall, or in a corner, will reinforce
the bass response and create a better listening experience. The
subwoofer is wireless, so try different places in the room until you are
satisfied with the bass that you experience.
www.definitivetech.com
http://www.definitivetech.com/
Q:
9. Should I mount the bar below, or above, my TV set?
Answer: The bar can be placed either above, or below, the
TV set, but close to ear level will sound best.
Q:
10. Can the sound bar be mounted to TV brackets that feature pivoting
arms?
Answer: Yes, but make sure that you leave enough clearance below
the TV to mount the sound bar! The combined weight of the TV, the
bracket, and the SoloCinema Studio sound bar MUST be less than the
rated weight capacity of the TV mount being used. You may or may not
need to use the SoloCinema wall bracket, depending upon the pivoting
mount being used.
11. Q: I can hear sound coming out of the bar, but don't see anything on
the television.
Answer: Getting multiple components to talk to each other can
sometimes be problematic. Some owners occasionally experience
issues such as:
• "I can see picture on the TV, but I can't hear anything
out of the bar."
• "I plugged in a source with HDMI and it just
doesn't work."
• "A component in my system is frozen and won't let
me control it."
HDMI is an elegant, high performance way to connect audio/
video components. In rare circumstances, such issues as the ones
listed above can occur. When you encounter problems like this,
please try the following troubleshooting steps:
1. Confirm that the Television and SoloCinema Studio are set to the
correct inputs and that the Volume is set to a reasonable level
2. Toggle inputs on the bar (select a different input and then
switch back)
3. Confirm that all cables are plugged in completely
4. Unplug the HDMI cable from the source and plug it back in
5. Power cycle all components in the system
6. Unplug the power cable from each component in the entire system
(TV, SoloCinema Studio, and all sources). Wait 3 minutes before
restoring power.
NOTE:
If the trouble shooting tips above do not help you resolve your
issue, please ensure that all devices in your system have up-to-date
firmware. With many of todays 'Smart' (internet connected) TV's,
Blu-ray players, and game systems, this can be as easy as going
into a menu and instructing the device to check for updates. We
recommend installing any and all updates when they become
available for all your devices.
Studio
owner's manual
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