Troubleshooting; Warranty And Support - Nvidia Quadro Visual Computing Appliance Installation Manual

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Troubleshooting

If you are not able to connect from the remote client application to the Quadro VCA, perform
the following steps:
1 Check that the firewall on both the client and server sides have ports 11000, 443 and
9090 unblocked. If necessary, check with your network system administrator on how to
unblock these ports.
2 If all ports are unblocked and the application can still not connect, follow these steps:
2.1 Login as user
for the string
ps -ef
2.2 If that process is not running, check the logfile
on the reserved node.
2.3 If the log entries in
traffic problems, contact the network administrator. It is possible that multicast
traffic may have been disabled on the local Ethernet switch. Also check the default
route on the system.
3 Check if the VCA nodes can
produce in a live connection, check the default route on your Quadro VCA.
4 It must be possible to confirm a network connection using
this is not possible, check the connections of the InfiniBand cables.
5 To stop, start or restart Iray or the VCA Manager manually, run the following shell
commands on all VCA nodes:
/home/iray/cm/nvvca-cm [-s] start [-k] stop [-r] restart
6 Check if the processes
7 To contact the Quadro VCA support team, send email to:

Warranty and support

See the following documents:
Quadro VCA software end user license agreement:
http://www.nvidia.com/vca/eula
Quadro limited hardware warranty — VCA:
http://www.nvidia.com/vca/hw-warranty
MetaSL users: If you have MetaSL shaders that you want to use, they must be manually
installed on each VCA. Please note that support for MetaSL will be deprecated in the near
future and it is recommended that you switch to MDL (MDL materials do not have to be
installed on the VCA). If you require more information, contact the Quadro VCA support
team at
iray-vca-support@nvidia.com
©
, NVIDIA ARC GmbH
on the Quadro VCA and check if Iray has started by searching
iray
in the list of running processes:
remote_server
grep remote_server
/home/iray/cm/cluster-manager.log
each other on the Ethernet interfaces. If this does not
ping
cluster_manager
Quadro VCA — Installation Guide
/home/iray/cm/cluster-manager.log
and
nodemgr_listener
iray-vca-support@nvidia.com
.
Warranty and support
indicate multicast
to all VCA nodes. If
ping
are running