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WiebeTech LLC
a free demo version of ProSoft's Data Rescue from www.prosofteng.com. It is limited, in that it only allows
you to recover one file per session, but it will tell you if it even sees any files.
Q:
I just connected my WiebeTech eSATA product to my computer for the first time. I turned on the
power, but the drive did not spin up. Is the drive dead?
A:
SATA drives will not power up if a SATA cable is plugged into them, but no valid connection is
established with a host. To test this, unplug the SATA cable, but leave the power plugged in. If the drive
spins up in this configuration, then the problem can be attributed to the SATA host (i.e. eSATA host card).
Q:
Can I hot-swap drives with this product?
A:
Only if the eSATA/SATA host supports this feature. All eSATA host cards currently sold by WiebeTech
support hot swapping. Third-party host cards may or may not support this feature.
Q:
It is possible to boot to the external drive(s) in this product?
A:
Only if that feature is supported by the eSATA host to which you are connecting. The host cards sold
in the TDKES or SIS4-SJ Bundles 1 & 2 do not support booting. Individual motherboards and third-party
host cards may or may not support this feature. If this feature is important to you, you should read the
technical specifications of any host card you're considering to make sure it supports booting.
Q:
Why won't the computer let me eject or unmount my drive?
A:
There may be a software application running in the background with an active link to the drive.
Sometimes, you may see a message such as "The disk is in use and could not be ejected. Try quitting
applications and try again."
It could be a background application like Sherlock or the Finder. This is not a defect or issue caused by
the WiebeTech device. Try invoking the Force Quit feature in OS X to see what software may be running.
For Windows XP, the equivalent command is CTRL-ALT-DEL.
Drives connected to the computer via eSATA cannot be ejected in Windows the way FireWire drives can.
However, freeware utilities are available on the internet that provide a similar function.
Q:
How can I format my drive for Windows?
A:
NTFS: Windows Vista and XP will format hard drives in NTFS to their full capacity using the Disk
Management utility. This is the native file system for these operating systems.
FAT32: Windows 98SE and ME will format FAT32 to the full capacity of the drive. Windows Vista and XP
will not format drives or partitions larger than 32GB in FAT32 format. This is a limitation Microsoft built in
to the OS. To format a drive or partition larger than 32GB under these operating systems, a third-party
Windows disk formatting utility is required. Mac OS also has the ability to format drives for MS-DOS
(FAT32). The Mac OS has no drive size or partition size formatting limitations with hard disk drives
manufactured as of this date.
Q:
Do I need to install USB Drivers?
A:
USB 1.1 usage with Windows XP, Vista or Mac OS X does not require the installation of drivers.
Q:
Can I access drives formatted NTFS on my Mac?
A:
Mac OS 10.3 or higher allows drives formatted in NTFS to mount and be seen as read-only volumes.
Data may not be written to the drives, but it may be copied from the drives.
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