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WiebeTech LLC
After the volume is formatted, an icon representing the drive volume will appear in My Computer. You
can now use the volume just like an internal hard drive.
3.2.3 Ejecting Volumes
If the RTX is connected to your computer via FireWire or USB, always eject the device by clicking the
taskbar "eject" icon before turning off power or unplugging the data cable. Failing to do so could result in
data corruption on the drive. When connecting via eSATA, you will not be able to eject in this way.
However, it is possible to disable the device using Device Manager. Whether or not you choose to
disable the device in this way, always make sure the drives are not being accessed before shutting off the
RTX100-FS to avoid data loss.
4. Warnings and Notices
• If your drive is inserted incorrectly it may cause damage to the internal connections. Be sure to only
insert 3.5! SATA drives and to insert them properly. The top of the drive should go in on the same
side as the white WiebeTech logo on the RTX.
• Do not eject the drive while it is being accessed. Data loss could result.
• RTX100-FS is made of aluminum to help with cooling. Although RTX100-FS can be used laying flat,
we recommend that you position it vertically on its stand to aid heat dissipation. 1000GB+ drives get
hotter than smaller capacity drives, so the usage of additional external cooling (such as a fan) is
recommended.
• Do not move RTX100-FS while the drive has power.
• Although a drive can be accessed without locking the ejection handle, locking is recommended to
keep from accidentally ejecting a drive while in use. Use caution when pulling on the ejection handle
so that if it is locked you do not break the handle.
5. Frequently Asked Questions
Q:
Can you tell me why my eSATA device appear as a Parallel SCSI device in System Profiler?
A:
The "Serial ATA" tab in System Profile shows devices attached to the internal SATA bus, but not
always devices attached to an eSATA host card. Sometimes these devices will appear under the heading
"Parallel SCSI" instead. This is entirely normal and does not indicate a problem with the device or its
drivers.
Q:
Why is my hard drive experiencing data corruption?
A:
Many things can cause data corruption on hard drives, whether they are inside your computer or
inside an external storage product. Malicious software, OS bugs, failure to properly disconnect external
devices, or no reason at all. Data corruption or loss is therefore not covered by warranty (this is the case
with all rational companies in the storage industry).
The first thing to try is restarting both the computer and the external device. If the data is still corrupted,
try running built-in OS utilities (such as Mac OS X's Disk Utility First Aid) on the hard drive. For best
results, boot your computer with a Mac OS X Installation CD, and launch Disk Utility from the CD. When
you reach the Mac OS Installation program, you can run Disk Utility from one of the menus at the top of
the screen. From Disk Utility, you can run "Verify Disk" and "Repair Disk" to find and fix any errors that
may be present in your Mac OS installation.
If the OS utility doesn't help, you may need Data Rescue. This is a great solution for recovering lost data
from a hard drive which has suffered data loss or corruption. If there is a true hardware failure of your
hard drive that prevents it from communicating with your computer, there is no software solution in
existence that can fix this problem. However, since we cannot tell you with any certainty whether or not
you are experiencing hardware failure in your particular hard drive, we would encourage you to download
R T X 1 0 0 - F S U s e r ' s M a n u a l
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