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Acer TravelMate 2000 series Service Manual

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Acer TravelMate 2000/2500 Series
Service Guide
PRINTED IN TAIWAN

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Summary of Contents for Acer TravelMate 2000 series

  • Page 1 Acer TravelMate 2000/2500 Series Service Guide PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on TravelMate 2000/2500 service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2004 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: Denotes actual messages that appear Screen messages on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: Table Of Contents

    Table of Contents Chapter 1 System Introduction Features ............1 System Block Diagram .
  • Page 8 Table of Contents Removing the RTC Battery ........63 Removing the Fan .

  • Page 9: System Introduction

    Chapter 1 System Introduction Features This computer was designed with the user in mind. Here are just a few of its many features: Performance ® ® ® ® Intel Pentium 4 (for TravelMate 2500) and Intel Celeron (for TravelMate 2000) processor, 2.40 GHz or above ®...
  • Page 10 Upgrageable memory modules I/O Ports One Type III or two Type II PC Card slot One RJ-11 modem jack (V.92, 56K) One RJ-45 network jack One DC-in jack One parallel port (ECP/EPP) One external monitor port One line-out jack (3.5mm mini jack) One line-out jack (3.5mm mini jack) One Infrared (FIR)port Four USB 2.0 ports...

  • Page 11: System Block Diagram

    System Block Diagram Chapter 1...

  • Page 12: Board Layout

    Board Layout Top View Line-in Port CPU Socket Line-out Port North Bridge RJ45+RJ11 Fan Connector LCD Inverter Cable Connector Second Fan Connector USB Port Touchpad Cable Connector USB Port HDD Connector USB Port Keyboard Connector USB Port Speaker Cable Connector VGA Port Optical Drive Connector S-Video Port...

  • Page 13: Bottom View

    Bottom View Wireless LAN Card Connector FIR Port Modem Board Connector DIMM Socket 1 Modem Cable Connector DIMM Socket 2 IEEE 1394 Port Chapter 1...

  • Page 14: Panel

    Panel Ports allow you to connect peripheral devices to your computer as you would with a desktop PC. Front Panel Item Description Display screen Also called LCD (Liquid Crystal Display), displays computer output. Status indicators LEDs (Light Emitting Diodes) that turn on and off to show the status of the computer and its functions and components.

  • Page 15: Left Panel

    Left Panel Icon Item/ Port Description PCMCIA (PC card) Port Connects to one Type III or two Type II CardBus PC Card(s). Eject buttons Eject the PC cards from the slot. Optical drive Internal optical drive; accepts CDs or DVDs depending on the optical drive type.

  • Page 16: Right Panel

    Right Panel Icon Item/ Port Description Speaker Delivers stereo audio output. Ventilation slots Enable the computer to stay cool, even after prolonged use. Security keylock Connects to a Kensington-compatible computer security lock. Chapter 1...

  • Page 17: Rear Panel

    Rear Panel Icon Port Description Power Jack Connects to an AC adapter Parallel port Connects to a parallel device (e.g., parallel printer). Ventilation slot Enables the computer to stay cool, even after prolonged use. External display port Connects to a display device (e.g., external monitor, LCD projector) and displays up to 16M colors(with FRC technology) at 1024x768 resolution...

  • Page 18: Bottom Panel

    Bottom Panel Item Description Battery bay Houses the computer’s battery pack. Battery release latch Unlatches the battery to remove the battery pack. Memory compartment Houses the computer’s main memory. Chapter 1...

  • Page 19: Indicators

    Indicators The computer has seven easy-to-read status icons on the right of the display screen. The Power and Standby status icons are visible even when you close the display cover so you can see the status of the computer while the cover is closed. Icon Function Description...

  • Page 20: Understanding The Icons

    Understanding the icons When the cover of your computer is closed, 2 easy-to-read icons are shown, indicating which state or feature is enabled or disabled. Icon Function Description Power Lights up when the computer is on. Sleep Lights when the computer enters Standby mode and blinks when it enters into or resumes from hibernation mode.

  • Page 21: Keyboard

    Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Special keys Lock keys The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock When is on, all alphabetic characters typed are in uppercase.

  • Page 22: Embedded Numeric Keypad

    Embedded numeric keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Desired access Num lock on Num lock off...

  • Page 23: Windows Keys

    Windows keys The keyboard has two keys that perform Windows-specific functions. Keys Description Windows logo key Start button. Combinations with this key perform shortcut functions. Below are a few examples: + Tab (Activates next taskbar button) + E (Explores My Computer) + F (Finds Document) + M (Minimizes All) + M (Undoes Minimize All)

  • Page 24: Hot Keys

    Hot Keys The computer employs hot keys or key combinations to access most of the computer’s controls like screen contrast and brightness, volume output and the BIOS Utility. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot Key Icon Function...
  • Page 25 Hot Key Icon Function Description Brightness down Decreases the screen brightness. Fn- ¨ Home Functions as the key. Functions as the key. Euro Types the Euro symbol. Gr-Euro The Euro symbol If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European layout, you can type the Euro symbol on your keyboard.

  • Page 26: Launch Keys

    Located at the top of the keyboard are six buttons. These buttons are called lauch keys. They are designated as mail button, Web browser button, P1, P2, Bluetooth and Wireless buttons. The Wireless and Bluetooth buttons cannot be set by the user. To set the other four launch keys, run the Acer Launch Manager. Icon...

  • Page 27: Hardware Specifications And Configurations

    Hardware Specifications and Configurations System Board Major Chips Item Controller System core logic ATI RC300M+ATI IXP150 Super I/O controller NS PC87392 Audio controller Realtek ALC655 Video controller ATI Radeon 9700 Hard disk drive controller Embedded in ATI IXP 150 Keyboard controller Mitsubish LPC keyboard controller M38857 CardBus Controller TI 1520...
  • Page 28 BIOS Item Specification Supported protocols ACPI 1.0b, SMBIOS 2.3, PCI 2.2, Boot Block, PXE 2.0, Mobile PC2001, Hard Disk Password, INT 13h Extensions, PCI Bus Power Management interface Specification, EI Torito-Bootable CD-ROM Format Specification V1.0, Simple Boot Flag 1.0 BIOS password control Set by switch, see SW5 settings on Chapter 5.
  • Page 29 Memory Combinations Slot 1 Slot 2 Total Memory 512MB 128MB 640MB 256MB 512MB 768MB 128MB 512MB 640MB 512MB 256MB 768MB 256MB 128MB 384MB 512MB 512MB 1024MB 512MB 512MB Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations.
  • Page 30 Hard Disk Drive Interface Item Vendor & Model HGST Moraga HGST Moraga HGST Moraga Name IC25N030ATMR04 IC25N040ATMR04- IC25N060ATMR04-0 Fujitsu V-40 MHT2030AT TOSHIBA Pluto 40G HGST Fresno DK23FA-60 MK4025GAS Seagate N1 ST93015A TOSHIBA Neptune Fujitsu V40+ MHT2040AT MK6021GAS Seagate N1 ST94019A Capacity (MB) 30000 40000...
  • Page 31 CD-ROM Interface Items Specification Rotation speed 5100 rpm for QSI 5400 rpm for Mitsumi 24X CAV mode Data Buffer Capacity 128 KB (built-in) Interface Compliant to ATA/ATAPI-6 Applicable disc format QSI: CD-DA, CD-ROM Mode-1, CD-ROM/XA Mode-2, Form-1 and Mode-2 Form-2, CD-i Ready, Video-CD (MPEG-1), Karaoke CD, Photo-CD, Enhanced CD, CD Plus, CD Extra, i-trax CD, CD-Text, CD-R and CD-RW Mitsumi:...
  • Page 32 DVD-ROM Interface Item Specification Average Full Access time (typ.) Random DVD-5: CAV mode 110 msec typical 150 Random msec average max 120 msec typical 160 msec average max Full Stroke Full Stroke CAV mode 200 msec typical 260 270 msec typical msec average max 350 msec average max DVD-9:...
  • Page 33 Combo Drive Interface Item Specification Transfer rate (KB/sec) Read Sustained: DVD-ROM MAX 8X CAV (MAX 10800 KB/sec) CD-ROM MAX 24X CAV (MAX 3600 KB/sec) Write: CD-R 4X, 8X (CLV), Max 16X, MAX 24X (ZCLV) CD-RW 4X (CLV) HS-RW 4X,8X, 10X (CLV) ATAPI Interface: PIO mode 16.6 MB/sec :PIO Mode 4 DMA mode 16.6 MB/sec:Multi word mode 2...
  • Page 34 DVD Dual Interface Item Specification Disc Diameter 12cm and 8cm Capacity 2048 bytes/sector (DVD) 2048 bytes/block (CD Mode-1 and Mode-2 Form-1) 2336 bytes/block (Mode-2) 2328 bytes/block (Mode-2 Form-2) Operation environment for “write/rewrite” application Host Machine IBM compatible PC (Pentium 166 MHz or above) MS-Windows 90/ME/2000/XP/NT 4.0 Memory Min.
  • Page 35 DVD Dual Interface Item Specification Loading mechanism Manual load/DC brushless mortor system Audio Interface Item Specification Audio Controller RTL ALC655 Audio onboard or optional Built-in Mono or Stereo Stereo Resolution 20 bit stereo Digital to Analog converter 18 bit stereo Analog to Digital converter Compatibility Microsoft PC98/PC99, AC97 2.1 Mixed sound source...
  • Page 36 Parallel Port Item Specification Optional parallel port I/O address 378, 278, 3BC (in BIOS Setup) Optional parallel port IRQ IRQ7, IRQ5 (in BIOS Setup) USB Port Item Specification USB Compliancy Level 1.1/2.0 support OHCI USB 2.0 Number of USB port 5V/500 mA per slot Location Rear side...
  • Page 37 Item Vendor & model name CMO: B150XG01 N150X3-L05 LP150X08-A5 B150PG01 Screen Diagonal (mm) 15.0 inches, 381 15.0 inches, 381 Active Area (mm) 304.1x228.1 304.1x228.1 304.1x228.1 304.5x228.375 Display resolution (pixels) 1024x768 XGA 1024x768 XGA 1024x768 XGA 1400x1050 SXGA+ Pixel Pitch 0.297x0.297 0.297x0.297 0.297x0.297 Pixel Arrangement...
  • Page 38 Item Luminance Uniformity Contrast Ratio Response Time (Optical Rise Time/Fall 30/30 8/17 10/30 Time) Nominal Input Voltage VDD +3.3V +3.3V +3.3V Typical Power Consumption (watt) 3.96 Weight Physical Size(mm) 317.3x242.1x6.0 317.3x242.0x5.9 317.3x242.0x6.5 Electrical Interface 1 channel LVDS 1 channel LVDS 2 channel LVDS Support Color 262K...
  • Page 39 Item Viewing Angle (degree) Horizontal: Right/Left 40/40 40/40 45/45 Vertial: Upper/Lower 20/40 10/30 15/35 ° Temperature Range( C) 0 to +50 0 to +50 0 to +50 Operating -20 to +60 -20 to +60 -20 to +60 Storage (shipping) AC Adapter Item Specification Vendor &...

  • Page 40: Environmental Requirements

    Power Management Power Saving Mode Phenomenon Hibernation Mode All power shuts off Enter Hibernation Mode (suspend to HDD) when 1.Hibernation hot-key is pressed and system is ready to enter Hibernation mode 2.System Hibernation timer expires and system is ready to enter Hibernation mode. Display Standby Mode The display shuts off Keyboard, built-in touchpad, and an external...
  • Page 41 Chapter 1...

  • Page 42: System Utilities

    Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.

  • Page 43: Navigating The Bios Utility

    Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: To choose a menu, use the cursor left/right keys (zx). To choose a parameter, use the cursor up/down keys ( wy). To change the value of a parameter, press por q.

  • Page 44: Information

    Floppy Disk Drive Shows floppy drive type informaiton. Note: Aspre 1620, Extensa 2700, TravelMate 2500 and Extnesa 2500 series products do not have floppy disk drive; Extensa 2000 and TravelMate 2000 series have floppy disk drive. HDD Model Name This field shows the model name of HDD installed on primary IDE master.

  • Page 45: Main

    Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. NOTE: The screen above is for reference only. Actual values may differ. Chapter 2...
  • Page 46 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. The hours are displayed Format: HH:MM:SS with 24-hour format. (hour:minute:second) System Time System Date Sets the system date.

  • Page 47: Advanced

    Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. The table below describes the parameters in the screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Options Hyper-Threading The function is supported only when the CPU...
  • Page 48 Parameter Description Options DMA3 DMA channel Sets a DMA channel for the printer to operate in /DMA1 ECP mode. This parameter is enabled only if Mode is set to ECP. Disabled Legacy USB Support Enables, disables USB interface devices support. Option: or Enabled (Enable for use with a non-USB aware Operating...

  • Page 49: Security

    Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Chapter 2...

  • Page 50: Setting A Password

    The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option User Password is Shows the setting of the user password. Clear or Set Supervisor Password is Shows the setting of the Supervisor password Clear or Set Set User Password...
  • Page 51 Removing a Password Follow these steps: Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: Type the current password in the Enter Current Password field and press e. Press e twice without typing anything in the Enter New Password and Confirm New Password fields.
  • Page 52 If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen will display the following message. Chapter 2...

  • Page 53: Boot

    Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Chapter 2...

  • Page 54: Exit

    Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Description Exit Saving Changes Exit System Setup and save your changes to CMOS. Exit Discarding Changes Exit utility without saving setup data to CMOS.

  • Page 55: Bios Flash Utility

    BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.

  • Page 56: Machine Disassembly And Replacement

    Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat-bladed screw driver Phillips screw driver Tweezers...

  • Page 57: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Chapter 3...

  • Page 58: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
  • Page 59 LCD Module 4 LCD Cushions LCD Bezel Inverter LCD Panel H*8 for 14.1" H*6 for 15.0" LCD Coaxial LCD Brackets Cable Screw List Item Description SCREW MAC FLAT M2.5*L4 NI NYLOK (86.00123.630) SCREW M2.0*L10 NYLOK(86.9A352.100) SCREW M2*3 NYLON 1JMCPC- 420325(86.9A352.3R0) SCREW M2.5X6(86.9A353.6R0) SCREW M3x4 (86.9A524.4R0) SCREW M2X2.0 (86.9A552.2R0)

  • Page 60: Removing The Battery

    Removing the Battery To remove the battery, push the battery release latch. Then slide the battery out from the machine. Chapter 3...

  • Page 61: Removing The Memory Module

    Removing the Memory Module See “Removing the Battery” on page 52. To remove the memory module from the machine, first remove the two screws holding the dimm cover. Remove the dimm cover. Pop up the memory. Then remove the memory. Chapter 3...

  • Page 62: Removing The Wireless Lan Board And The Modem Board

    Removing the Wireless LAN Board and the Modem Board See “Removing the Battery” on page 52. To remove the wireless LAN board, first remove the two screws holding the modem cover. Remove the modem cover from the machine. Disconnect the wireless antennae. Pop out the wireless LAN board.

  • Page 63: Removing The Hard Disk Drive Module

    Removing the Hard Disk Drive Module See “Removing the Battery” on page 52. To remove the hard disk drive, pull the hard disk dirve carefully. Then take the hard disk drive out of the main unit. Disassembling the Hard Disk Drive Module See “Removing the Battery”...

  • Page 64: Removing The Lcd Module

    Removing the LCD Module Removing the Middle Cover See “Removing the Battery” on page 52. To remove the middle cover, first use a plastic flat screwdriver to remove the right hinge cap. Remove the screw that secures the middle cover. Remove the left hinge cap.

  • Page 65: Removing The Lcd Module

    Remove the two screws and then detach the launch board from the middle cover. Removing the LCD Module See “Removing the Battery” on page 52. See “Removing the Middle Cover” on page 56. See “Removing the Launch Board” on page 56. Remove the screw that fastens the LCD coaxial cable and disconnect the cable.
  • Page 66 Chapter 3...

  • Page 67: Disassembling The Lcd Module

    Disassembling the LCD Module Removing the LCD Bezel See “Removing the Battery” on page 52. See “Removing the Middle Cover” on page 56. See “Removing the Launch Board” on page 56. See “Removing the LCD Module” on page 57. Use plastic tweezers to remove the four screw pads, and then remove the four screws that fasten the LCD bezel.

  • Page 68: Removing The 15" Tft Lcd

    NOTE: Please arrange the LCD inverter cable well to the LCD panel as the picture below shows when you reassemble the LCD module. Removing the 15” TFT LCD See “Removing the Battery” on page 52. See “Removing the Middle Cover” on page 56. See “Removing the Launch Board”...

  • Page 69: Removing The Lcd Coaxial Cable

    See “Removing the Middle Cover” on page 56. See “Removing the Launch Board” on page 56. See “Removing the LCD Module” on page 57. See “Removing the LCD Bezel” on page 59. See “Removing the Inverter Board (15” LCD)” on page 59. See “Removing the 15”...
  • Page 70 See “Removing the Middle Cover” on page 56. See “Removing the Launch Board” on page 56. See “Removing the LCD Module” on page 57. See “Removing the LCD Bezel” on page 59. See “Removing the Inverter Board (15” LCD)” on page 59. See “Removing the 15”...

  • Page 71: Disassembling The Main Unit

    Disassembling the Main Unit Removing the Keyboard See “Removing the Battery” on page 52. See “Removing the Middle Cover” on page 56. To remove the keyboard, carefully pull the keyboard out and upwards as the pticute shows. Use a plastic tweezers or a plastic flat screwdriver to disconnect the keyboard cable from the main board carefully, then remove the keyboard.

  • Page 72: Removing The Thermal Module

    Removing the Thermal Module See “Removing the Battery” on page 52. See “Removing the Middle Cover” on page 56. See “Removing the Keyboard” on page 63. See “Removing the Fan” on page 63. Disconnect the fan cable then remove the four screws fastening the thermal module. Then remove the thermal module.

  • Page 73: Installing The Processor

    Installing the Processor See “Removing the Battery” on page 52. See “Removing the Middle Cover” on page 56. See “Removing the Keyboard” on page 63. See “Removing the RTC Battery” on page 63. See “Removing the Fan” on page 63. See “Removing the Thermal Module”...

  • Page 74: Removing The Touchpad Board

    Then take the upper case assembly off the main unit. Removing the Touchpad Board See “Removing the Battery” on page 52. See “Removing the Middle Cover” on page 56. See “Removing the Keyboard” on page 63. See “Removing the Upper Case Assemly” on page 65. To detach the touch pad board, first disconnect the touch pad cable from the touch pad board with a plastic tweezers.Then release the touchpad cover lock on the back as the picture shows.

  • Page 75: Removing The Vga Thermal Plate

    See “Removing the LCD Module” on page 57. See “Removing the Keyboard” on page 63. See “Removing the Upper Case Assemly” on page 65. See “Removing the Touchpad Board” on page 66. Remove the touchpad scroll key then remove the touchpad cable. Removing the VGA Thermal Plate See “Removing the Battery”...

  • Page 76: Removing The Second Fan Bracket

    Removing the Second Fan Bracket See “Removing the Battery” on page 52. See “Removing the Middle Cover” on page 56. See “Removing the LCD Module” on page 57. See “Removing the RTC Battery” on page 63. See “Removing the Fan” on page 63. See “Removing the Thermal Module”...

  • Page 77: Removing The Hdd Bracket

    Removing the HDD Bracket See “Removing the Battery” on page 52. See “Removing the Middle Cover” on page 56. See “Removing the Keyboard” on page 63. See “Removing the Upper Case Assemly” on page 65. Remove the four screws holding the HDD bracket, then remove the HDD bracket. Removing the Main Board See “Removing the Battery”...

  • Page 78: Removing The Dc Board

    13. Remove the two screws holding the main board as the picture shows. Remove another two screws that fasten the main board. Then detach the main board from the lower case carefully. Removing the DC Board See “Removing the Battery” on page 52. See “Removing the Middle Cover”...

  • Page 79: Removing The Pcmcia Slot

    See “Removing the Keyboard” on page 63. See “Removing the Upper Case Assemly” on page 65. See “Removing the Fan” on page 63. See “Removing the Thermal Module” on page 64. See “Removing the VGA Thermal Plate” on page 67. See “Removing the CPU Heatsink Plate”...

  • Page 80: Removing The Speaker Set

    Removing the Speaker Set See “Removing the Battery” on page 52. See “Removing the Middle Cover” on page 56. See “Removing the Keyboard” on page 63. See “Removing the Upper Case Assemly” on page 65. See “Removing the Fan” on page 63. See “Removing the Thermal Module”...

  • Page 81: System Upgrade Procedure

    System Upgrade Procedure Base Unit to Wireless Unit Turn out the two screws fastening the modem cover then open the cover. Connect the wirless antennae. Insert the wireless LAN board to the wireless socket on the main board. Close the modem cover and fasten the cover with the two screws. NOTE: You must connect the wireless antennae before you insert the wireless LAN board to the socket.

  • Page 82: Troubleshooting

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.

  • Page 83: System Check Procedures

    System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

  • Page 84: Memory Check

    Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. Go to the diagnostic memory in the test items. Press F2 in the test items.
  • Page 85 Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure Pin 1: +19 to +20.5V Pin 2: 0V, Ground If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following: Replace the System board.

  • Page 86: Touchpad Check

    Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.

  • Page 87: Power-On Self-Test (Post) Error Message

    Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 88: Index Of Error Messages

    Index of Error Messages Error Code List Error Codes Error Messages Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (THe causes will be shown before “Equipment Configuration Error”) Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) Real Time Clock Error CMOS Battery Bad CMOS Checksum Error...
  • Page 89 Error Message List Error Messages FRU/Action in Sequence Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System board Previous boot incomplete - Default configuration Run “Load Default Settings” in BIOS Setup Utility. used RTC battery System board...
  • Page 90 Error Message List No beep Error Messages FRU/Action in Sequence No beep, power-on indicator turns off and LCD is Power source (battery pack and power adapter). See “Power blank. System Check” on page 76. Ensure every connector is connected tightly and correctly. Reconnect the DIMM.

  • Page 91: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system. LCD is too dark Reconnect the LCD connectors. LCD brightness cannot be adjusted Keyboard (if contrast and brightness function key doesn't work).
  • Page 92 PCMCIA-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card (PCMCIA) PCMCIA slot assembly System board PCMCIA slot pin is damaged. PCMCIA slot assembly Memory-Related Symptoms Symptom / Error Action in Sequence Memory count (size) appears different from Enter BIOS Setup Utility to execute “Load Default Settings, then actual size.
  • Page 93 Power Management-Related Symptoms Symptom / Error Action in Sequence System hangs intermittently. Reconnect hard disk/CD-ROM drives. Hard disk connection board System board Peripheral-Related Symptoms Symptom / Error Action in Sequence System configuration does not match the Enter BIOS Setup Utility to execute “Load Default Settings”, then installed devices.

  • Page 94: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the system board in loop mode at least 10 times.

  • Page 95: Undetermined Problems

    System Check” on page 76): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...

  • Page 96: How To Build Napp Master Hard Disc Drive

    How to Build NAPP Master Hard Disc Drive CD to Disk Recovery Prepare NAPP CD, Recovery CD and System CD. Put NAPP CD into the optical drive. Then boot up the system. The system will ask you if you want to build NAPP Master HDD. Please press any key to continue. NAPP CD will start to preload the system, please click [Y].
  • Page 97 Put the Recovery CD to the optical drive. This step is to create image files to the system, you do not have to put the Recovery CD to the optical drive in order. Place one Recovery CD to the drive at one time till you finish all Recovery CDs.
  • Page 98 Then insert the System CD to the optical drive. You will see the screen displaying “PASS” when the system has buit NAPP Master hard disc drive. Chapter 4...

  • Page 99: Disk To Disk Recovery

    Disk to Disk Recovery Prepare NAPP CD, Recovery CD and System CD. Put NAPP CD into the optical drive. Then boot up the system. The system will ask you if you want to build NAPP Master HDD. Please press any key to continue. NAPP CD will start to preload the system, please click [Y].
  • Page 100 Select Disk to Disk Recovery. Then choose Single Language or Multi-Languages Recovery. NOTE: For Multi-Languages Recovery, not more than five languages could be loaded to the system. Put the Recovery CD to the optical drive. This step is to create image files to the system, you do not have to put the Recovery CD to the optical drive in order.
  • Page 101 After you place the Recovery CD to the optical drive, you will see the display below. Then insert the System CD to the optical drive. Chapter 4...
  • Page 102 You will see the screen displaying “PASS” when the system has buit NAPP Master hard disc drive. Chapter 4...
  • Page 103 Chapter 4...

  • Page 104: Jumper And Connector Locations

    Chapter 5 Jumper and Connector Locations Top View Line-in Port CPU Socket Line-out Port North Bridge RJ45+RJ11 Fan Connector LCD Inverter Cable Connector Second Fan Connector USB Port Touchpad Cable Connector USB Port HDD Connector USB Port Keyboard Connector USB Port Speaker Cable Connector VGA Port Optical Drive Connector...

  • Page 105: Bottom View

    Bottom View Wireless LAN Card Connector FIR Port Modem Board Connector DIMM Socket 1 Modem Cable Connector DIMM Socket 2 IEEE 1394 Port SW Settings SW1-8 SW2-7 SW3-6 Chkpw Enable Bootblock Enable Chapter 5...

  • Page 106: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 107: Travelmate 2000/2500 Exploded Diagram

    TravelMate 2000/2500 Exploded Diagram Chapter 6...
  • Page 108 Picture Partname And Description Part Number Adapter ADAPTER 135W 19V 3PIN LITEON AP.13503.001 PA-1131-08AC ADAPTER 135W 19V 3PIN LSE 0317A19135 ADAPTER 135W 19V 3PIN HIPRO OW135F13 Battery RTC BATTERY LONGTRUM 23.T30V1.001 BATTERY MODULE LI-ON 8CELL 6M.A20V1.001 SIMPLO BATTERY LI-ON 8CELL 2.0MAH BT.T3007.003 SIMPLO BTP-58A1 BATTERY LI-ON 8CELL 2.0MAH...
  • Page 109 Picture Partname And Description Part Number WIRELESS LAN BOARD AMBIT 54.03096.022 802.11B T60H656.02 REV.03 WIRELESS LAN BOARD 802.11G 54.A16V1.001 WNC RM8 MODEM BOARD AMBIT 54.09011.544 T60M283.10(01) MODEM/BLUETOOTH BOARD 54.09061.001 AMBIT T60M665.00 PCMCIA MULTI CARD 4 IN 1 LC.T2807.001 ADAPTER (SDMCA) LAUNCH BOARD 55.A20V1.002 Cables...
  • Page 110 Picture Partname And Description Part Number MINI PCI CARD PLATE W/RTC 60.T30V1.003 HOLDER HINGE CAP RIGHT 42.T30V1.002 HINGE CAP LEFT 42.T30V1.003 OPTICAL DRIVE SUPPORT 33.T30V1.001 BRACKET HDD BRACKET 33.A20V1.001 TOUCHPAD COVER 42.T30V1.006 2ND FAN BRACKET 33.A20V1.002 VGA THERMAL PLATE 33.A20V1.003 Chapter 6...
  • Page 111 Picture Partname And Description Part Number UPPER CASE W/COVERSWITCH 60.A20V1.002 CABLE & TOUCHPAD CABLE & SCROLL KEY LOWER CASE W/DIMM COVER& 60.A20V1.002 SPEAKER W/O MDC COVER DIMM COVER 42.A20V1.002 MIDDLE COVER W/LAUNCH 60.A19V1.003 BOARD & NAME PLATE MODEM COVER W/SCREW 42.A20V1.001 Communication Module WIRELESS ANTENNA RIGHT...
  • Page 112 Picture Partname And Description Part Number CPU 3.0GMHZ 800FSB INTEL KC.DPP01.30C CPU 2.8GMHZ 800FSB INTEL KC.DPP01.28C CPU 2.6GMHZ 400FSB INTEL KC.DPD01.26A CPU 2.8GMHZ 800FSB INTEL KC.DPD01.28B CPU 2.8GMHZ 800FSB INTEL KC.DPD01.306 CPU 2.8GMHZ 800FSB INTEL KC.DP001.30C CPU 2.8GMHZ 800FSB INTEL KC.DP001.32C CPU 2.8GMHZ 800FSB INTEL KC.DPP01.32C...
  • Page 113 Picture Partname And Description Part Number CPU THERMAL PLATE 34.A20V1.001 CPU HEATSINK 34.A20V1.002 Keyboard KEYBOARD DARFON NSK-ACY1D KB.A2007.001 KEYBOARD DARFON NSK-ACY0U KB.A2007.002 KEYBOARD DARFON NSK-ACY0J KB.A2007.003 KEYBOARD DARFON NSK-ACY06 KB.A2007.004 PORTUGUE KEYBOARD DARFON NSK-ACY0A KB.A2007.005 ARABIC KEYBOARD DARFON NSK-ACY1A KB.A2007.006 BELGIAN KEYBOARD DARFON NSK-ACY0W KB.A2007.007...
  • Page 114 Picture Partname And Description Part Number KEYBOARD DARFON NSK-ACY0E KB.A2007.021 ITALY KEYBOARD DARFON NSK-ACY0F KB.A2007.022 FRENCH KEYBOARD DARFON NSK-ACY0K KB.A2007.023 KOREAN KEYBOARD DARFON NSK-ACY00 KB.A2007.024 SWISS LCD MODULE 14.1" XGA AU B141XN04 LCD MODULE 15" TFT XGA AUO B150XG01 LCD MODULE 15" SXGA+ AU B150PG01 V0 LCD MODULE 15"...
  • Page 115 Picture Partname And Description Part Number LCD COAXIAL CABLE 14” 50.A20V1.003 LCD COAXIAL CABLE 15” 50.49V06.002 50.A16V1.005 LCD PANEL W/HINGE & LOGO 60.A20V1.004 LCD BEZEL 14.1" W/ICON LABEL 60.A20V1.003 LCD BEZEL 15" W/ICON LABEL 6K.A20V1.005 HINGE PACK 6K.A20V1.001 Main Board MAINBAORD YUHINA 4 W/LAUNCH BOARD CABLE &...
  • Page 116 Picture Partname And Description Part Number TOUCHPAD KNOB 42.T30V1.008 LCD SCREW CAP LOWER 47.A16V1.001 LCD SCREW RUBBER UPPER 47.A16V1.002 ICON PLATE 40.A16V1.001 ICON LABEL 40.T30V1.001 Memory SODIMM 128M INFINEON KN.12802.006 HY64D16000GDL-6-B SODIMM 256M INFINEON KN.25602.009 HY64D32000GDL-6-B SODIMM256M NANYA KN.25603.014 NT256D64SH8BAGN-6KE SODIMM256M MICRON KN.25604.009 MT8VDDT3264HDG-35C3...
  • Page 117 Picture Partname And Description Part Number OPTICAL BRACKET 33.T30V1.004 PCMCIA slot/PC card slot PCMCIA SLOT 22.T30V1.001 Pointing Device TOUCHPAD BOARD 56.17001.001 Speaker SPEAKER SET 23.A20V1.002 Screws SCREW, SCRW HEX NYL I#R-40/ 34.00015.081 O#4-40 L5.5 SCREW, SCRW MACH PAN NYLOK 86.1A522.100 M2.0*10 NI SCREW, SCRW CPU SCREW 86.T30V1.001...

  • Page 118: Appendix A Model Definition And Configuration

    Appendix A Model Definition and Configuration Model Name Definition TravelMate 2000 Model Wireless Memory Number 2001XV 14" ICP- 2.6G 256 MB 30GB 8x DVD 2001XC 14" ICP- 2.6G 256 MB 30GB 24x Combo 40GB 2001X 14" ICP- 2.6G 256 MB 20GB 24x Combo 2001LC...
  • Page 119 TravelMate 2000/2500...

  • Page 120: Appendix B Test Compatible Components

    Appendix B Test Compatible Components This computer’s compatibility is a test plan released by Acer Internal Testing Department. Once the final report is available, this chapter will be revised accordingly. Appendix B...

  • Page 121: Microsoft Windows Xp Environment Test

    Microsoft Windows XP Environment Test Item Specifications Processor Northwood 2.60GHz/.13m/512K L2/400Mhz FSB Northwood 2.80GHz/.13m/512K L2/533Mhz FSB/HT Northwood 3.06GHz/.13m/512K L2/533Mhz FSB/HT Northwood 3.0GHz/.13m/512K L2/800Mhz FSB/HT Northwood 3.20GHz/.13m/512K L2/800Mhz FSB/HT Northwood 3.4Ghz/.13m/512K/800FSB/HT Precott 3 GHz/1MB L2/800 FSB/HT Precott 3.2GHz/1MB L2/800 FSB/HT Precott 3.4GHz/1MB L2/800 FSB/HT Precott 3.6GHz/1MB L2/800 FSB/HT Precott 3.8GHz/1MB L2/800 FSB/HT Mobile Pentium 4 3.06GHz/512K/533 Mhz/HT...
  • Page 122 IBM OBI International ISDN PC Card I/O Peripheral I/O - Display Acer 211c 21” Viewsonic PF790 19” Acer FP751 17” TFT LCD IBM Color TFT LCD 14” Compaq Color Monitor NET Color Monitor 20” Mozo 17” TFT LCD (DVI) I/O - Projector...
  • Page 123 Item Specifications I/O - USB Keyboard/Mouse Chicony USB Keyboard KU-8933 Microsoft Natural Keyboard Pro Acer Aspire USB mouse Logicool US Mouse Logitech Cordless Mouseman Wheel USB Interface Logitech USB Wheel Mouse M-BB48 Microsoft IntelliMouse Optical USB Interface I/O - Legacy (PS2/Serial) Keyboard/...
  • Page 124 Item Specifications PCMCIA PCMCIA - ATA IBM Microdrive 340MB IBM Microdrive 1G Iomega Click! 40MB Sony Memory Stick 64MB Sandisk Flash Card 20MB Apacer SD Flash Card 128MB Apacer SD Flash Card 256MB Transcend SD Card 32MB Transcend SD Card 256MB Hagiwara sys-com SD Card 256MBT PCMCIA - USB 2.0 Apricorn EZ-USB2.0 Cardbus PC Card...
  • Page 125 TravelMate 2000/2500...

  • Page 126: Appendix C Online Support Information

    This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 127 Appendix C...
  • Page 128 Chapter 1...
  • Page 129 Index Disassembly Flowchart 6 Display 2 AFLASH Utility 47 display Audio 19 hotkeys 16 Display Standby Mode 32 DVD-ROM Interface 23 Battery 28 battery pack charging indicator 11 Environmental Requirements 32 BIOS 19 Error Symptom-to-Spare Part Index 35 package 19 External CD-ROM Drive Check 31 ROM size 19 ROM type 19...
  • Page 130 Video 27 Video controller 19 Notebook Manager hotkey 16 num lock Windows XP Environment Test 69 on indicator 11 Online Support Information 74 Panel 5, 53 Bottom 10 Parallel Port 27 PC Card 11, 28 PCMCIA 28 Power Management 31 Power System Check 32 Processor 19 Removing the Battery Pack 8...

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