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Online Support Information
This section describes online technical support services available to help you repair your AOpen Systems.
If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local AOpen branch
office. AOpen Branch Offices and Regional Business Units may access our website. However, some
information sources will require a user i.d. and password. These can be obtained directly from AOpen.
AOpen's Website offers you convenient and valuable support resources whenever you need them.
In the Technical Information section you can download information on all of AOpen's Notebook, Desktop and
Server models including:
Service guides for all models
User's manuals
Training materials
Main manuals
Bios updates
Software utilities
Schematics
Spare parts lists
Chips
TABs (Technical Announcement Bulletin)
The service repair section provides you with downloadable information on:
Troubleshooting guides
Tooling box information
Repair instructions for specific models
Basic repair guidelines
Debug cards for latest models
For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of our
technical material.
Also contained on this website are:
Returned material authorization procedures
An overview of all the support services we offer, accompanied by a list of telephone, fax and email
contacts for all your technical queries.
We are always looking for ways to optimize and improve our services, so if you have any suggestions or
comments, please do not hesitate to communicate these to us.
For Further information, please access to AOpen's website: http://www.AOpen.com/products/nb
Appendix B
Appendix B
115
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