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HM50-MV Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...
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Conventions The following conventions are used in this manual: Denotes actual messages that appear SCREEN MESSAGES on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
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Preface Before using this information and the product it supports, please read the following general information. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
Chapter 1 System Specifications Features Below is a brief summary of the computer’s many features: Operating System • Genuine Windows® Vista™ Platform • Intel Cantiga (GM45,GL40) / ICH9M FSB 667/800/1066MHz,GL(FSB 667/800) System Memory • Low-latency, high-bandwidth • 128-bit DDR2 SDRAM controller operating at up to 333 MHz •...
Dimensions and Weight • 372.3mm x 246.5mm x 26.8mm/40.6mm with ID • Weight < than 3100g (15.6" LCD/6-cell battery/super-multi ODD) Communication • Wireless • 802.11b/g/n WLAN/WiMax • Mini PCIE Wireless LAN module with mini card slot • Dual-Band built-in Antenna for Wireless LAN •...
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Environment • Temperature: • Operating: 5 °C to 35 °C • Non-operating: -20 °C to 65 °C • Humidity (non-condensing): • Operating: 20% to 80% • Non-operating: 20% to 80% Chapter 1...
Your Acer Notebook tour After knowing your computer features, let us show you around your new computer. Front View Icon Item Description Integrated Web camera for video communication webcam (for selected models). Display screen Also called Liquid-Crystal Display (LCD), displays computer output. Touchpad toggle Turns the internal touchpad on and off.
Icon Item Description TouchPad Touch-sensitive pointing device which functions like a computer mouse. Click buttons (left The left and right buttons function like the left and right) and right mouse buttons. Palmrest Comfortable support area for your hands when you use the computer. Indicates when the hard disk drive is active.
Rear View Icon Item Description Ventilation slots Enable the computer to stay cool, even after prolonged use. Left View Icon Item Description DC-in jack Connects to an AC adapter Ethernet (RJ-45) Connects to an Ethernet 10/100-based port network. External display Connects to a display device (VGA) port (e.g.
Right View 2 3 4 Item Description Optical drive Internal optical drive; accepts CDs or DVDs. Optical disk access Lights up when the optical drive is active. indicator Optical drive eject button Ejects the optical disk from the drive. Emergency eject hole Ejects the optical drive tray when the computer is turned off.
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Icon Item Description Battery lock Locks the battery in position. Hard disk bay Houses the computer's hard disk (secured with screws). Memory Houses the computer's main memory. compartment Ventilation slots Enable the computer to stay cool, even after and cooling fan prolonged use.
Indicators The computer has several easy-to-read status indicators. The front panel indicators are visible even when the computer cover is closed. Icon Function Description Power Indicates the computer's power status. Battery Indicates the computer's battery status. Indicates when the hard disk drive is active. Num Lock Lights up when Num Lock is activated.
TouchPad Basics The following items show you how to use the TouchPad: • Move your finger across the TouchPad (1) to move the cursor. • Press the left (2) and right (3) buttons located beneath the TouchPad to perform selection and execution functions.
Using the Keyboard The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock...
Windows Keys The keyboard has two keys that perform Windows-specific functions. Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: <...
Hot Keys The computer employs hotkeys or key combinations to access most of the computer’s controls like screen brightness, volume output and the BIOS utility. To activate hot keys, press and hold the <Fn> key before pressing the other key in the hotkey combination. Hotkey Icon Function...
Special Key You can locate the Euro symbol and the US dollar sign at the upper-center and/or bottom-right of your keyboard. The Euro symbol Open a text editor or word processor. Hold <Alt Gr> and then press the <5> key at the upper-center of the keyboard. NOTE: Note: Some fonts and software do not support the Euro symbol.
Using the System Utilities Acer GridVista (dual-display compatible) NOTE: This feature is only available on certain models. To enable the dual monitor feature of the notebook, first ensure that the second monitor is connected, then select Start, Control Panel, Display and click on Settings. Select the secondary monitor (2) icon in the display box and then click the check box Extend my windows desktop onto this monitor.
Hardware Specifications and Configurations Processor Item Specification Intel® Core™2 Duo mobile processor, supporting Intel® 64 architecture Intel® PDC/Celeron mobile processor Type Intel Mobile Memron uPGA Core Logic Intel Cantiga GM45/GL40 chipset with ICH9M CPU Package Micro uPGA-478 Package Power On-die Cache 4MB L2 cache Front Side Bus 667/800/1066MHz...
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BIOS Item Specification BIOS vendor Insyde BIOS BIOS Version V0.06-T02 BIOS ROM type Flash Features • Flash ROM 1MB • Supports ISIPP • Supports Acer UI • Supports multi-boot • Suspend to RAM (S3)/Disk (S4) • Various hot-keys for system control •...
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Hard Disk Drive Interface Item Specification Vendor & Model Seagate Seagate Toshiba Name ST9500325AS ST9320320AS MK3255GSX WD5000BEVT ST9250315AS ST9160310AS MK2555GSX WD3200BEVT MK1655GSX WD2500BEVT WD1600BEVT Capacity (MB) 500, 250 320, 160 320, 250, 160 500, 320, 250, Bytes per sector Data heads 4, 2 4, 2 4, 2, 2...
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Super-Multi Drive Module Item Specification Vendor & model name HLDS GT20N Sony AD7580S Performance With CD Diskette With DVD Diskette With CD Diskette With DVD Diskette Specification Transfer rate (MB/sec) Sustained: Sustained: Sustained: Sustained: 3,600 KB/s (24x) max. 11.08 Mbytes/s (8x) 1,571 (typical) 10,993 (typical) max.
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Speakers Item Specification Vendor and Model Dimensions Weight Nominal Impedance Power Rating Output Sound Pressure Level Frequency Range Distortion Power and Keyboard Controller Item Specification Controller ENE KB926 Total number of keypads 99-/100-/103-key keyboard Windows logo key Hotkeys See “Hot Keys” on page 14. Battery Specification Item...
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Item Specification Support Color 262K Viewing Angle (up/down/right/ 20/45/45/45° left) Temperature Range (°C) Operating 0 to +50 Storage (shipping) -20 to +60 Card Reader Item Specification Part Name RealTek RT5159 Package 5-in-1 card reader General Features • PCI-E interface • Push-push type •...
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.
HM50-MV Intel BIOS Information The Information screen displays a summary of your computer hardware information. I n s y d e H 2 0 S e t u p U t i l i t y R e v . 3 . 5...
Main The Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery. I n s y d e H 2 0 S e t u p U t i l i t y R e v .
Advanced The Advanced screen allows the user to configure the various advanced BIOS options. IMPORTANT:Making incorrect settings to items on these pages may cause the system to malfunction. Unless you have experience adjusting these items, we recommend that you leave these settings at the default values.
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Parameter Description Submenu Items Video Enter the Video Configuration menu. • Render Standby Configuration • IGD—Device2, Function1 • IGD—Pre-allocat Memory • IGD—DVMT Size • Clock Chip Initialize • Enabled CK SSC • IGD—Boot Type • IGD—LCD Panel Type • IGD—TV •...
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. I n s y d e H 2 0 S e t u p U t i l i t y R e v . 3 . 5 Information Main Advanced...
Setting a Password Follow these steps as you set the user or the supervisor password: Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Supervisor Password box appears: S e t S u p e r v i s o r P a s s w o r d E n t e r N e w P a s s w o r d C o n f i r m N e w P a s s w o r d Type a password in the “Enter New Password”...
Changing a Password Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Password box appears. S e t S u p e r v i s o r P a s s w o r d E n t e r C u r r e n t P a s s w o r d E n t e r N e w P a s s w o r d C o n f i r m N e w P a s s w o r d...
Power The Advanced screen allows the user to configure the various advanced BIOS options. IMPORTANT:Making incorrect settings to items on these pages may cause the system to malfunction. Unless you have experience adjusting these items, we recommend that you leave these settings at the default values.
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Parameter Description Submenu Items Break Event Enter the Break Event menu • Storage Break Event • PCIE Break Event • PCI Break Event • EHCI Break Event • UHCI Break Event • HDA Break Event ACPI S3 Enable or Disable ACPI S1/S3 Sleep State. Wake on PME Disable or Enable wake up when the system power is off and a PCI Power...
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the USB diskette drives, the onboard hard disk drive and the DVD drive in the module bay. Select Boot Devices to select specific devices to support boot. I n s y d e H 2 0 S e t u p U t i l i t y R e v .
BIOS Flash Utilities The BIOS flash memory update is required for the following conditions: • New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.
DOS Flash Utility Perform the following steps to use the DOS Flash Utility: Press F2 during boot to enter the Setup Menu. Select Boot Menu to modify the boot priority order, for example, if using USB HDD to Update BIOS, move USB HDD to position 1.
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In flash BIOS, the message Please do not remove AC Power Source displays. NOTE: If the AC power is not connected, the following message displays. Plug in the AC power to continue. Flash is complete when the message Flash programming complete displays. Chapter 2...
WinFlash Utility Perform the following steps to use the WinFlash Utility: Double-click the WinFlash executable. Click OK to begin the update. A progress screen displays. Chapter 2...
Remove HDD/BIOS Password Utilities This section provides you with details about removing HDD/BIOS password: Remove HDD Password: If you key in the wrong HDD password three times, an error is generated. To reset the HDD password, perform the following steps: After the error is displayed, select the Enter Unlock Password option on the screen.
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Removing BIOS Passwords: To clear the User or Supervisor passwords, open the RAM door and use a metal instrument to short the J1 jumper. Cleaning BIOS Passwords To clean the User or Supervisor passwords, perform the following steps: From a DOS prompt, execute clnpwd.exe Press 1 or 2 to clean the desired password shown on the screen.
Using Boot Sequence Selector The Boot Sequence Selector allows the boot order to be changed without accessing the BIOS. To use Boot Sequence Selector, perform the following steps: Enter into DOS. Execute BS.exe to display the usage screen. Select the desired boot sequence by entering the corresponding sequence. For example, enter BS2 to change the boot sequence to HDD | CD ROM | LAN | Floppy.
Using DMITools The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM to be used in the DMI pool for hardware management. When the BIOS displays Verifying DMI pool data it is checking that the table correlates with the hardware before sending to the operating system (Windows, etc.).
Using the LAN MAC EEPROM Utility You can use the MAC.BAT utility to write the MAC.CFG file to the EEPROM under DOS mode. Use a text editor (for example: Notepad) to open the MAC.CFG file. You can see the MAC.CFG contents as below: WriteData = ‘001122334455' MAC value...
Chapter 3 Machine Disassembly and Replacement IMPORTANT: The outside housing and color may vary from the mass produced model. This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge •...
Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3.
External Module Disassembly Process IMPORTANT: The outside housing and color may vary from the mass produced model. External Modules Disassembly Flowchart The flowchart below gives you a graphic representation of the external module disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the keyboard, you must first remove the switch board.
Removing the Battery Pack 1. Turn computer over. Slide the battery lock in the direction shown. 2. Slide and hold the battery release latch to the release position (1), then lift out the battery pack from the main unit (2). Chapter 3...
Removing the Lower Covers 1. See “Removing the Battery Pack” on page 50. 2. Remove the three screws securing the Memory and HDD Covers. Memory Cover Cover Step Size Quantity Screw Type Lower Covers M2.5*8 3. Remove the HDD cover as shown. 4.
Removing the Optical Drive Module 1. See “Removing the Battery Pack” on page 50. 2. Remove the screw securing the ODD module. Step Size Quantity Screw Type ODD Module M2.5*8 3. Insert a suitable tool into the access slot in the battery bay as shown. Gently lever the ODD module out of the chassis.
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5. Remove the two screws securing the ODD bracket and remove the ODD bracket from the optical disk drive module. Step Size Quantity Screw Type ODD Bracket M2*3 6. Remove the ODD bezel by rotating the top edge downward and pulling it clear of the module. Chapter 3...
Removing the DIMM Modules 1. See “Removing the Lower Covers” on page 52. 2. Push out the release latches on both sides of the DIMM socket to release the DIMM module. 3. Remove the DIMM module. 4. Repeat steps for the second DIMM module if present. Chapter 3...
Removing the WLAN Module 1. See “Removing the Lower Covers” on page 52. 2. Remove the adhesive tape securing the Antenna cables in place. 3. Disconnect the antenna cables from the WLAN Board. NOTE: Cable placement is Black to the MAIN terminal (upper) and White to the AUX terminal (lower). Chapter 3...
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4. Move the antenna away and remove the two screws to release the WLAN Board. Step Size Quantity Screw Type WLAN Module M2*3 5. Detach the WLAN Board from the WLAN socket. NOTE: When reattaching the antennas, ensure the cables are tucked into the chassis to prevent damage. Chapter 3...
Removing the Hard Disk Drive Module 1. See “Removing the Lower Covers” on page 52. 2. Using the pull-tab, slide the HDD Module in the direction of the arrow to disconnect the interface. 3. Lift the HDD Module clear of the HDD bay. NOTE: To prevent damage to device, avoid pressing down on it or placing heavy objects on top of it.
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4. Remove the four screws (two each side) securing the hard disk to the carrier. Step Size Quantity Screw Type HDD Carrier M3*3 5. Remove the HDD from the carrier. Chapter 3...
Main Unit Disassembly Process Main Unit Disassembly Flowchart Remove External Remove Remove Modules before Switch Cover Keyboard proceeding Remove LCD Module Remove Upper Cover Upper Lower Cover Cover Remove Remove Remove Remove Left Speaker Right Speaker TouchPad Power Board Module Module Bracket Remove...
Removing the Switch Cover CAUTION: Using metal tools to remove the Switch Cover may cause damage to the outer casing. The use of plastic tools or fingers is recommended to remove the Switch Cover. 1. See “Removing the Battery Pack” on page 50. 2.
Removing the Keyboard 1. See “Removing the Switch Cover” on page 61. 2. Pry up the centre of the Keyboard and rotate it upward away from the Upper Cover. 3. Turn the keyboard over on to the TouchPad area to expose the FFC connector. 4.
Removing the LCD Module 1. See “Removing the Keyboard” on page 62. 2. Turn the computer over. Remove the two securing screws from the bottom of the chassis. Step Size Quantity Screw Type LCD Module M2.5*8 3. Remove the Antenna Cables from the cable channel as shown. Ensure that the cables are free from all cable clips.
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4. Stand the computer on the LCD Panel and pull the Antenna cables completely through the chassis. 5. Disconnect the LCD cable from the Mainboard and remove the cable from the cable channel. 6. Remove the white Antenna cable from the cable channel. Ensure that the cable is completely free of the retaining clips all the way to the hinge well.
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7. Remove the adhesive tape securing the Antenna cable to the Upper Cover. 8. Remove the black Antenna cable from the cable channel as shown. Ensure that the cable is completely free of the retaining clips all the way to the hinge well. 9.
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12. Remove the four securing screws (two each side) from the LCD module. Step Size Quantity Screw Type LCD Module M2.5*8 13. Remove the left and right screw covers from on top of the hinges 14. Lift the LCD Module clear of the Upper Cover. Chapter 3...
Removing the Upper Cover 1. See “Removing the LCD Module” on page 63. 2. Turn the computer over. Remove the eleven screws on the bottom panel. Step Size Quantity Screw Type Upper Cover M2.5*8 3. Turn the computer over. Remove the three screw caps at the rear of the Upper Cover as shown. Chapter 3...
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4. Disconnect the following four cables from the Mainboard. Chapter 3...
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5. Disconnect A as shown. 6. Disconnect C as shown. 7. Release the locking latch on B and remove the FFC cable as shown. 8. Release the locking latch on D and remove the FFC cable as shown. NOTE: Avoid pulling on cables directly to prevent damage to the connectors. NOTE: Use the pull-tabs on FFCs whenever available to prevent damage.
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9. Remove the nine screws on the top panel. Step Size Quantity Screw Type Upper Cover M2.5*8 10. Starting at the rear left side of the cover, pry apart the Upper and Lower Covers as shown. Work along the back edge of the casing to the right as shown, then lift the Upper Cover clear of the Lower Cover.
Removing the Power Board 1. See “Removing the Upper Cover” on page 67. 2. Locate the Power Board on the Upper Cover as shown. 3. Remove the two screws securing the Power Board to the Upper Cover. Step Size Quantity Screw Type Power Board M2*3...
Removing the Left Speaker Module 1. See “Removing the Upper Cover” on page 67. 2. Locate the Left Speaker Module on the Upper Cover as shown. 3. Remove the adhesive tape from the Speaker cable. 4. Remove the Speaker cable from the cable channel. Ensure that the cable is free from all cable clips. Chapter 3...
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5. Remove the single securing screw from the Left Speaker Module. Step Size Quantity Screw Type Left Speaker M2*3 Module 6. Lift the Speaker clear of the Upper Cover, left side first as shown. Chapter 3...
Removing the Right Speaker Module 1. See “Removing the Upper Cover” on page 67. 2. Locate the Right Speaker Module on the Upper Cover as shown. 3. Turn the Upper Cover over and remove the Right Speaker Module cable from the cable channel. Ensure that the cable is free from all cable clips.
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5. Remove the single securing screw from the Right Speaker Module. Step Size Quantity Screw Type Right Speaker M2*3 Module 6. Lift the Speaker clear of the Upper Cover, right side first as shown. Chapter 3...
Removing the TouchPad Bracket IMPORTANT: The TouchPad Board cannot be removed individually. To replace the TouchPad Board, replace the entire Upper Cover. 1. See “Removing the Upper Cover” on page 67. 2. Lift the FFC to detach the adhesive securing the cable to the Upper Cover. 3.
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4. Remove the two screws from TouchPad bracket. Step Size Quantity Screw Type TouchPad Bracket M2*3 5. Lift the rear edge of the TouchPad bracket first to clear the securing clips and remove it as shown. Chapter 3...
Removing the Mainboard 1. See “Removing the Upper Cover” on page 67. 2. Remove the single securing screw from the Mainboard. Step Size Quantity Screw Type Mainboard M2.5*4 3. Lift the mainboard from the chassis, right edge first, and place it on a clean, dust-free surface. Chapter 3...
Removing the RTC Battery IMPORTANT:Follow local regulations for disposal of all batteries. The RTC Battery is soldered to the Mainboard. To replace the battery, solder the new battery to the connections shown. Chapter 3...
Removing the Thermal Module 1. See “Removing the Lower Covers” on page 52. 2. Turn the Mainboard over to access the Thermal Module. 3. Remove the four securing screws (in reverse numerical order from screw 4 to screw 1) from the Thermal Module.
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4. Using both hands, lift the Thermal Module clear of the Mainboard. Chapter 3...
Removing the CPU Fan 1. See “Removing the Thermal Module” on page 80. 2. Disconnect the Fan cable from the Mainboard as shown. 3. Remove the three securing screws from the Fan Module. Step Size Quantity Screw Type CPU Fan M2*3 Chapter 3...
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4. Lift the CPU Fan clear of the Mainboard as shown. Chapter 3...
Removing the CPU IMPORTANT: The pins on the underside of the CPU are very delicate. If they are damaged, the CPU may malfunction. Place the CPU on a clean, dry surface when it is not installed. 1. See “Removing the Thermal Module” on page 80. 2.
Removing the LCD Bezel 1. See “Removing the LCD Module” on page 63. 2. Remove the two upper and two lower bezel screw caps and screws. Step Size Quantity Screw Type LCD Bezel M2.5*6 3. Starting from the bottom edge of the bezel, pry the bezel upwards and away from the panel. Work along the right side toward the top of the bezel, prying the covers apart.
Removing the Camera Module 1. See “Removing the LCD Bezel” on page 86. 2. Locate the Camera Module at the top of the LCD Module and disconnect the camera cable. 3. Remove the Camera from the module. Chapter 3...
Removing the LCD Panel 1. See “Removing the Camera Module” on page 87. 2. Remove the two securing screws from the LCD Panel. Step Size Quantity Screw Type LCD Panel M2.5*6 3. Remove the adhesive strip holding the cables in place. 4.
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5. Lift the LCD Panel clear of the module. Chapter 3...
Removing the LCD Brackets and FPC Cable 1. See “Removing the LCD Panel” on page 88. 2. Remove the six securing screws (three on each side) from the LCD Panel brackets. Step Size Quantity Screw Type LCD Brackets M2*3 3. Remove the LCD brackets by pulling away from the LCD Panel. Chapter 3...
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4. Turn the LCD panel over to expose the rear. Lift the adhesive protector and disconnect the cable from the LCD Panel. 5. Lift the cable as shown to disengage the adhesive strip securing it in place. 6. Lift the FPC cable to disengage the remaining adhesive and remove the cable from the panel. Chapter 3...
Removing the Antennas 1. See “Removing the LCD Panel” on page 88. 2. Remove the adhesive strips holding the left antenna cable in place. Ensure the cable is free from obstructions. 3. Remove the cable from the cable channel. Ensure that the cable is free from all cable clips and adhesive strips. 4.
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5. Lift the left Antenna clear of the cover. 6. Remove the adhesive strips holding the right antenna cable in place. Ensure the cable is free from obstructions. 7. Remove the cable from the cable channel. Ensure that the cable is free from all cable clips and adhesive strips. Chapter 3...
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8. Remove the adhesive tape securing the right Antenna to the LCD Module. 9. Lift the right Antenna clear of the cover. Chapter 3...
LCD Module Reassembly Procedure Replacing the Antennas 1. Replace the right Antenna as shown. Ensure that the locating pins on the Antenna are correctly seated. Locating Pin Locating Pin 2. Replace the adhesive strip to secure the Antenna 3. Run the cable down the side of the LCD Module in place.
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5. Replace the left Antenna as shown. Ensure that the locating pins on the Antenna are correctly seated. Locating Pin Locating Pin 6. Replace the adhesive strip to secure the Antenna 7. Run the cable down the side of the LCD Module in place.
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9. The Antennas and cables appear as shown when correctly installed. Chapter 3...
Replacing the LCD Panel 1. Connect the LCD cable to the panel connector as 2. Press down the adhesive strip to secure the cable shown. in place. 3. Run the cable along the back of the panel and 4. Run the cable across the back of the panel as press down as indicated to secure the cable in shown and press down as indicated to secure the place.
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5. Align the LCD brackets with the screw holes on the panel. Replace the six screws (three on each side) in the brackets as shown. 6. Place the LCD Panel in the LCD Module, top edge first, and secure the LCD cable with adhesive tape. IMPORTANT: Ensure that the LCD power cable passes through the hinge well and is not trapped under the panel.
7. Replace the Camera cable cluster in the LCD 8. Secure the LCD module with the two securing Module. screws. Replacing the Camera Module 1. Place the camera in the LCD Module. 2. Connect the cable to the camera module. Chapter 3...
Replacing the LCD Bezel 1. Replace the bezel and press down until there are no gaps between the bezel and the LCD Module. IMPORTANT: Ensure that the LCD cables pass through the hinge wells and are not trapped by the bezel. Chapter 3...
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2. Replace the four screws and screw caps provided. Chapter 3...
Main Module Reassembly Procedure Replacing the CPU IMPORTANT: The CPU has a Pin1 locator that must be positioned corresponding to the marker on the CPU socket. 1. Place the CPU into the CPU socket as shown, taking note of the Pin1 locator. Socket Pin1 Locator Pin1 Locator...
Replacing the CPU Fan 1. Align the screw holes on the CPU Fan and 2. Replace the three screws to secure the Fan to the Mainboard and replace the Fan. Mainboard. 3. Connect the Fan power cable to the Mainboard connector. Replacing the Thermal Module IMPORTANT: Apply a suitable thermal grease and ensure all heat pads are in place before replacing the Thermal Module.
3. Align the screw holes on the Thermal Module and 4. Replace the four securing screws (in numerical Mainboard then replace the module. Keep the order from screw 1 to screw 4) to secure the module as level as possible to spread the thermal Thermal Module in place.
Replacing the TouchPad Bracket 1. Replace the TouchPad bracket top edge first to 2. Press the bracket down to engage the securing engage the securing clips. clips. 3. Replace the two screws to secure the TouchPad Bracket to the Upper Cover. 4.
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5. Replace the FFC and press down as indicated to secure it to the Upper Cover. Chapter 3...
Replacing the Right Speaker Module 1. Place the module left side first on the Upper Cover 2. Replace the single screw to secure the module in as shown. Ensure that the left side of the module is place. seated correctly in the securing clip. 3.
Replacing the Left Speaker Module 1. Place the module right side first on the Upper 2. Replace the single screw to secure the module in Cover as shown. Ensure that the right side of the place. module is seated correctly in the securing clip. 3.
Replacing the Power Board 1. Slide the Power Board in to the Upper Cover front edge first to engage the securing clip. 2. Press the board down to locate the securing pin. 3. Replace the two screws to secure the board to the Upper Cover.
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2. Press down around the edges to secure it in place. 3. Replace the nine screws in the Upper Cover as shown. Chapter 3...
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4. Replace the three screw caps as shown. 5. Connect the following cables to the Mainboard. Chapter 3...
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6. Connect A as shown. 7. Connect C as shown. 8. Connect B and close the locking latch to secure the cable in place. 9. Connect D and close the locking latch to secure the cable in place. Chapter 3...
10. Turn the computer over and replace the eleven screws as shown. Replacing the LCD Module 1. Align the screw holes on the LCD Module and 2. The left and right screw covers are shaped Upper Cover and replace the LCD Module. differently.
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4. Replace the right screw cover as shown. Ensure that the securing tab on the rear of the cover is seated correctly in the Upper Cover. 5. Replace the four screws securing the LCD Module to the Upper Cover. 6. Ensure that the Hinge Covers are replaced 7.
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9. Run the black Antenna cable along the cable 10. Replace the adhesive strip to secure the cable in channel as shown using all available retaining place. clips. 11. Run the white Antenna cable along the cable channel as shown using all available retaining clips. 12.
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14. Stand the computer on the LCD Panel and pass the Antenna cables through the chassis. 15. The Upper Cover appears as shown when the Antenna and LCD cables are correctly installed. 16. Turn the computer over. Run the Antenna cables along the cable channel as shown, using all available cable clips.
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17. Replace the two screws securing the LCD Module to the Lower Cover. Chapter 3...
Replacing the Keyboard 1. Connect the Keyboard FFC to the Mainboard and close the locking latch to secure the cable in place. 2. Turn the Keyboard over and insert it front edge first 3. Press down as indicated to secure the Keyboard in into the chassis.
Replacing the Switch Cover 1. Place the Switch Cover left side first on to the Upper Cover. 2. Press down as indicated to snap the Switch Cover into place. Replacing the Hard Disk Drive Module 1. Place the HDD in the HDD carrier. 2.
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3. Insert the HDD, as indicated and lower it into 4. Slide the HDD in the direction of the arrow to place. connect the interface. Chapter 3...
Replacing the WLAN Module 1. Insert the WLAN Module into the WLAN socket. 2. Replace the two screws to secure the module. 3. Connect the two Antenna cables to the module. 4. After connecting the cables to the terminals, secure the cables in place with adhesive tape to NOTE: The black cable connects to the upper avoid trapping.
Replacing the ODD Module 1. Press the bezel into the tray, bottom edge first, to 2. Secure the ODD bracket with the two screws. secure it to the ODD Module. 3. Push the ODD Module into the ODD bay until it is 4.
3. Replace the three screws to secure the covers in place. Memory Cover Cover Replacing the SD Dummy Card 1. Insert the SD Dummy Card into the slot as shown. 2. Push until the card clicks into place and is flush with the casing.
Replacing the Battery 1. Slide and hold the battery release latch to the 2. Slide the battery lock in the direction shown to release position (1), insert the battery pack and secure the battery in place. press down (2). Chapter 3...
Chapter 4 Troubleshooting Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.
Power On Issue If the system doesn’t power on, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Computer Shutsdown Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. Check the power cable is properly connected to the computer and the electrical outlet.
No Display Issue If the Display doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: No POST or Video If the POST or video doesn’t display, perform the following actions one at a time to correct the problem. Make sure that the internal display is selected.
Abnormal Video Display If video displays abnormally, perform the following actions one at a time to correct the problem. Reboot the computer. If permanent vertical/horizontal lines or dark spots display in the same location, the LCD is faulty and should be replaced. See “Disassembly Process” on page 48. If extensive pixel damage is present (different colored spots in the same locations on the screen), the LCD is faulty and should be replaced.
LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem. Do not replace a non- defective FRUs: Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4...
TouchPad Failure If the TouchPad doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4...
Sound Problems If sound problems are experienced, perform the following actions one at a time to correct the problem. Reboot the computer. Navigate to Start Control Panel System and Maintenance System Device Manager. Check the Device Manager to determine that: •...
HDD Not Operating Correctly If the HDD does not operate correctly, perform the following actions one at a time to correct the problem. Disconnect all external devices. Run a complete virus scan using up-to-date software to ensure the computer is virus free. Run the Windows Vista Startup Repair Utility: insert the Windows Vista Operating System DVD in the ODD and restart the computer.
ODD Failure If the ODD fails, perform the following actions one at a time to correct the problem. Do not replace a non- defective FRUs: ODD Not Operating Correctly If the ODD exhibits any of the following symptoms it may be faulty: •...
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Double-click lDE ATA/ATAPI controllers. If a device displays a down arrow, right-click on the device and click Enable. Double-click DVD/CD-ROM drives. If the device displays a down arrow, right-click on the device and click Enable. Check that there are no yellow exclamation marks against the items in lDE ATA/ATAPI controllers. If a device has an exclamation mark, right-click on the device and uninstall and reinstall the driver.
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Double-click IDE ATA/ATAPI controllers, then right-click ATA Device 0. Click Properties and select the Advanced Settings tab. Ensure that the Enable DMA box is checked and click OK. Repeat for the other ATA Devices shown if applicable. Drive Not Detected If Windows cannot detect the drive, perform the following actions one at a time to correct the problem.
Wireless Function Failure If the WLAN fails, perform the following actions one at a time to correct the problem. Do not replace a non- defective FRUs: Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4...
External Mouse Failure If an external Mouse fails, perform the following actions one at a time to correct the problem. Try an alternative mouse. If the mouse uses a wireless connection, insert new batteries and confirm there is a good connection. See the mouse user manual.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the system board in loop mode at least 10 times.
Post Codes These tables describe the POST codes and descriptions during the POST. Sec: NO_EVICTION_MODE_DEBUG EQU 1 (CommonPlatform\sec\Ia32\SecCore.inc) Code Description 0xC2 MTRR setup 0xC3 Enable cache 0xC4 Establish cache tags 0xC5 Enter NEM, Place the BSP in No Fill mode, set CR0.CD = 1, CR0.NW = 0. 0xCF Cache Init Finished Memory:...
Code Description 0x27 Enable DRAM Channel I/O Buffers 0x28 Enable all clocks on populated rows 0x29 Perform JEDEC memory initialization for all memory rows 0x30 Perform steps required after memory init 0x31 Program DRAM throttling and throttling event registers 0x32 Setup DRAM control register for normal operation and enable 0x33 Enable RCOMP...
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Code Description 0xF8 Report that ExitBootServices () has been called 0xF9 Runtime driver set virtual address map Chapter 4...
Power Board ITEM DESCRIPTION Lid Switch TP Lock Button ON/OFF Button Wireless Button LED1 ON/OFF LED LED3 Media LED LED4 Num LED LED5 Wireless LED LED6 Caps LED LED7 TP Lock LED Chapter 5...
Clearing Password Check and BIOS Recovery This section provides you with the standard operating procedures of clearing password and BIOS recovery for eMachine HM50-MV. The machine provides one Hardware Open Gap on main board for clearing password check, and one Hotkey for enabling BIOS Recovery.
BIOS Recovery by Crisis Disk BIOS Recovery Boot Block: BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to a successful one once the previous BIOS flashing process failed.
Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of eMachines HM50-MV/HM50-YK. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel.
HM50-MV FRU List CATEGORY Description AcerPN Board POWER BOARD 55.N2802.001 WLAN CARD-XB63 NI.23600.007 WLAN CARD-BCM4312 NI.23600.029 Cable TP FFC 50.N2802.001 POWER CORD US 3 PIN 27.TAVV5.001 POWER CORD EU 3 PIN 27.TAVV5.002 POWER CORD AUS 3 PIN 27.TAVV5.003 POWER CORD UK 3 PIN 27.TAVV5.004...
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CATEGORY Description AcerPN Case/Cover/Bracket Assembly UPPER CASE ASSY 60.N2802.001 LOWER CASE 60.N2802.002 TP BRACKET 33.N2802.001 MIDDLE COVER ASSY 60.N2802.003 HINGE CAP ASSY 42.N2802.001 UP CAP R 42.N2802.002 UP CAP L 42.N2802.003 RAM DOOR ASSY 42.N2802.004 HDD DOOR ASSY 42.N2802.005 Chapter 6...
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CATEGORY Description AcerPN LCD COVER 60.N2802.004 ANTENNA-AUX 50.N2802.002 ANTENNA-MAIN 50.N2802.003 ANTENNA-MAIN+MIMO 50.N2802.004 LCD BEZEL FOR W/CCD F 60.N2802.005 LED CABLE FOR W/CCD F 50.N2802.006 LCD BRACKET R&L FOR LED 33.N2802.005 CAMERA 0.3 57.N2802.001 ASSY LED MODULE 15.6 IN. WXGA GLARE W/ 6M.N3202.002 ANTENNA W/O CCD LED LCD LPL 15.6"W WXGA Glare LP156WH2-TLE1 LF...
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Model Country Acer Part No Description eME725- EMEA Spain LX.N280X.041 eME725-424G25Mi PMDT4200 424G25Mi VHP32eTES1 UMACkk 2*2G/ 250/6L/5R/CB_bg_0.3D_ES21 eME725- EMEA Spain LX.N280X.042 eME725-423G25Mi PMDT4200 423G25Mi VHP32eTES1 UMACkk 2G+1G/250/6L/5R/ CB_bg_0.3D_ES21 eME725- Vietnam LX.N280C.002 eME725-421G16Mi PMDT4200 421G16Mi LINPUSeVN1 UMACkk 1*1G/ 160/6L/5R/CB_bg_0.3D_EN11 eME725- Malaysia LX.N280C.004 eME725-421G16Mi PMDT4200...
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Model Country Acer Part No Description eME725- EMEA Middle East LX.N280X.004 eME725-423G25Mi EM PMDT4200 423G25Mi VHP32eTME2 UMACkk 2G+1G/250/6L/5R/ CB_bg_0.3D_AR11 eME725- EMEA Middle East LX.N280X.010 eME725-423G25Mi EM PMDT4200 423G25Mi VHP32eTME2 UMACkk 2G+1G/250/6L/5R/ CB_bg_0.3D_EN11 eME725- EMEA Middle East LX.N280X.008 eME725-423G25Mi EM PMDT4200 423G25Mi VHP32eTME2 UMACkk 2G+1G/250/6L/5R/...
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Model Country Acer Part No Description eME725- EMEA Eastern LX.N280X.026 eME725-423G25Mi PMDT4200 423G25Mi Europe VHP32eTEU5 UMACkk 2G+1G/250/6L/5R/ CB_bg_0.3D_PL13 eME725- EMEA Luxembourg LX.N280X.031 eME725-423G25Mi PMDT4200 423G25Mi VHP32eTLU3 UMACkk 2G+1G/250/6L/5R/ CB_bg_0.3D_IT41 eME725- EMEA Austria LX.N280X.029 eME725-423G25Mi PMDT4200 423G25Mi VHP32eTAT1 UMACkk 2G+1G/ 250/6L/5R/CB_bg_0.3D_DE11 eME725- EMEA Germany...
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Model Country Acer Part No Description eME725- EMEA Denmark LX.N280X.034 eME725-423G25Mi PMDT4200 423G25Mi VHP32eTDK2 UMACkk 2G+1G/250/6L/5R/ CB_bg_0.3D_ENS1 eME725- EMEA Russia LX.N280X.028 eME725-423G25Mi PMDT4200 423G25Mi VHP32eTRU1 UMACkk 2G+1G/250/6L/5R/ CB_bg_0.3D_RU11 eME725- EMEA Sweden LX.N280X.030 eME725-423G25Mi PMDT4200 423G25Mi VHP32eTSE1 UMACkk 2G+1G/250/6L/5R/ CB_bg_0.3D_FI12 eME725- EMEA Eastern LX.N280X.021...
XP Pro environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the eMachines HM50-MV Compatibility Test Report released by the Acer Mobile System Testing Department.
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Microsoft Windows Vista Environment Test ® ® Vendor Type Description Adapter DELTA Adapter DELTA 65W 19V 1.7x5.5x11 Yellow ADP-65JH DB A, LV5 LED LF LITE-ON Adapter LITE-ON 65W 19V 1.7x5.5x11 Yellow PA-1650-22AC LV5 LED LF Battery SANYO 6CELL2.2 Battery SANYO AS-2009A Li-Ion 3S2P SANYO 6 cell 4400mAh Main COMMON 2.2Ah(A) SONY 6CELL2.2...
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Vendor Type Description HGST N320GB5.4KS HDD HGST 2.5" 5400rpm 320GB HTS545032B9A300 Panther B SATA LF F/W: C60F N320GB5.4KS HDD WD 2.5" 5400rpm 320GB WD3200BEVT-22ZCT0 ML160 SATA LF F/W:11.01A11 SEAGATE N500GB5.4KS HDD SEAGATE 2.5" 5400rpm 500GB ST9500325AS Wyatt SATA LF F/W:0001SDM1 HGST N500GB5.4KS HDD HGST 2.5"...
Appendix C Online Support Information This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
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