LG 47LB1DA 1080p LCD Training Manual page 41

• If the second CableCARD fails to bring up the User Interface screen, the technician should
refer to the diagnostic menus on the DCR for further troubleshooting. The technician can pull
up the User Interface screen manually through the menu choices.
• If the technician is able to install the CableCARD device and access the User Interface screen
(also referred to as MMI screen), and has relayed the information to the dispatcher, but is still
not receiving encrypted programming, this programming may be protected through the use of
copy protection directive. Ensure that the information passed to dispatch is correct. Relay
again the Host ID, CableCARD ID and Data ID (Motorola only). Dispatch will send a hit to the
CableCARD once the information is checked and verified. The CableCARD must be paired to the
Host before copy protected programming can be displayed. Note that it may take several
minutes from the time dispatch sends the authorization before it reaches the DCR device. The
MMI screens should be checked to verify if the authorization has been received. For SA sys-
tems the host- pod pairing screen should say "Authorization Received." For Motorola the
Conditional Access MMI State parameter should say "Subscribed". (These should be verified by
POD Manufacturers or cable companies.)
• To confirm the Headend Validation for displaying the encrypted channel, the technician should
check the CableCARD menu. For SA systems, the CableCARD Copy Protection Information menu
should say "Authorization Received". For Motorola systems, the Conditional Access menu
should say "Valid xx (2 digit)".
• If encrypted programming is still not displayed, installer should check the status of the
following and refer to the chart on the pervious page.
Cable Channel List : Ready
CableCard : Inserted
FDC status (OOB Status) : Lock
SNR( Signal to Noise Ratio) : higher than 12 dB is normal range
Directview LCD Training
TROUBLESHOOTING
41
Troubleshooting