Troubleshooting - Samsung 6900 User Manual

5oTroubles
aintenance
ng and
Troubleshooting
Ufthe TV seems to have a problem, first review this list of possible proNems and soButions_Also. review the
Troubleshooting Section in the e-Manud_ If none of the troubleshooting tips apNy, visit www_samsungxomi
support or call Samsung Customer Service at 1-800-SAMSUNG (1-800W26-7864)_
Bsues Solutions and Explanations
Flickering and Dimming Try disaNing some of the TV%energy efficiency features_
Disable Energy Saving (System) Eco Solution ) Eco Sensor) and/or Energy
Saving (System) Eco Solution ) Energy Saving) and check again_
Screen Color is Not Correct Run a Self Diagnosis Picture l%st (Support > Serf Diagnosis > Picture Test)_
If the picture problem is caused by the 1V, the problem should be visible
in the Picture Test If the problem is not visible, next confirm that the 1V%
video input ports are connected to the correct external video device output
ports and that none of the connections are loose Finally, if possible, test
your external video devices by connecting them to another TV.
Screen Brightness Adjust the following settings:
Navigate to Picture and adjust Back_ight,Contrast, Brightness, Sharpness,
Color, _nt (G/R) and other picture quality adjustment settings_
Blurred Images Turn on Auto Motion P_us(Picture > Picture Options > Auto Motion P_us).
Unwanted Powering Off Check if S_eep T_mer (System > Time > S_eepTimer) has been enaNed_
SJeepTimer automatically turns off the TV after an amount of time that
you select If the S_eep Timer has not been enabled, see if No Signa_Power
Off (System > Eco Solution > No Signa_Power Off) or Auto Power Off
(System > Eco Solution > Auto Power Off) has been enaNed_ No Signa_
Power Off turns off the TV if no signal has been received by the TV for a
specified period time Auto Power Off turns off the TV if there has been no
user input in four hours_
lrouNe Powering On Confirm that the power cord is connected and that the remote has live
batteries and is functioning correctly_ If the power cord is connected
properly and the remote control is operating normally, there might be
a problem with the antenna cable connection or the cable/satellite box
might not be turned on_ Check the antenna connection or turn on the
cable/satellite box.
Stand Assembly If you have any trouble assembling the stand, review the stand assembly
instruction in the Quick Start Guide_
Cannot Find a Channel Re-run Setup (Go to MEHU ) System ) Setup) or run Auto Program (Go to
MEHU > Broadcasting > Auto Program)_
- For detailed troubleshooting information, watch the troubleshooting videos at www_samsungxomispsn_
[HU6900-ZA]BN68-06501A-01EN(}.indb 22 2014-07d0 _10:19:37