Johnston VT551 Maintenance Section page 98

1 WARRANTY TERMS AND CONDITIONS
Johnston Sweepers Limited (JSL) undertakes to repair or replace, free of charge, any part manufactured
by it which is proved to be defective through inadequate workmanship or materials during the first two
thousand hours of operation, or within a period of twelve months (whichever is the sooner) from the date
of delivery from JSL unless the warranty is registered to the buyer (the Customer) through our website
at http://www.johnstonsweepers.com/warranty_registration.asp. This warranty is not transferable. Any
original equipment part replaced at JSL cost carries the remaining period of warranty for any defective
material or workmanship. Qualifying parts fitted outside the JSL machine warranty period carry a twelve
months parts only warranty for defective material or workmanship.
Warranty is given subject to the following conditions:
a) The machine shelf life of 6 months has not been exceeded. "Shelf Life" means time stored in good
condition by the distributor from the date on which the product was despatched by JSL.
For spare parts the shelf life is 1 year.
b) A suitable working area is provided for the work required.
c) Adequate written notice of the defect is submitted to JSL within 30 days of the discovery of the
defect. This must include a written detailed report describing the problem, the circumstances
applying at the time and any additional relevant information. The report must contain sufficient
information to allow JSL to understand the problem and action taken. Claims relating to damage
incurred during delivery to the Customer must be notified within 24 hours of receipt of the
equipment.
d) Defective parts are held by the Customer until disposal has been authorised by JSL. If JSL
requests the return of the parts then JSL will pay reasonable carriage charges.
e) The defect has not been caused by carelessness, vandalism, accident, incorrect maintenance,
improper operation, abnormal working conditions, tampering with sealed settings, failure to follow
JSL's instructions, inadequate lubrication or fair wear and tear.
f) For parts not manufactured by JSL, no attempt shall have been made to dismantle or repair the
parts without the written approval of the relevant manufacturer, JSL, or an authorised agent of
either.
Replacement parts for warranty claims shall be purchased and a claim submitted to recover costs. Parts
replaced under warranty will be credited along with carriage charges for that item. JSL will not pay any
Customer profit element on parts replaced under warranty.
JSL will not be liable for replacement of any parts designated as consumable items (see separate list,
available on request), for fuel, hydraulic fluid, antifreeze or lubricants used in maintenance or warranty
work, downtime or for any consequential loss or charges, including transportation or recovery charges.
As JSL are not authorised repairers of engines or proprietary chassis' JSL are unable to accept any
claims relating to them. JSL will therefore pass on to the customer the benefit of any warranty provided
by the manufacturers in respect of them and as such any repairs or claims should be submitted to the
manufacturer or its locally appointed agent. Any claim received by JSL for such repairs will be forwarded
to the relevant manufacturer for their acceptance before it is credited.
This warranty applies only to the original equipment supplied by JSL and genuine Johnston spare parts.
It shall not apply to unauthorised alternative parts or materials or any consequential damage or failure
resulting from the use of fitting of such parts or materials.
Provided that the claim is justified and that the correct procedure has been followed, claims will be paid
within 30 days of receipt. Offset of claims against sums due to Johnston is hereby specifically prohibited.
Chapter - Warranty
16:2
VT551 - Maintenance
Page Issue 01