Reporting Safety Defects In The United States - Jeep 2014 Grand Cherokee User Manual

CONSUMER ASSISTANCE
REPORTING SAFETY DEFECTS IN THE
UNITED STATES
If you believe that your vehicle has a defect that could cause a collision or cause
injury or death, you should immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an investigation, and if it finds
that a safety defect exists in a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in individual problems be-
tween you, your authorized dealer and the manufacturer.
To contact NHTSA, you may either call the Auto Safety Hotline toll free at
1–888–327–4236 (TTY: 1–800–424–9153), or go to http://www.safercar.gov; or
write to: Administrator, NHTSA, 1200 New Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can also obtain other information about motor vehicle
safety from http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you should contact the Customer
Service Department immediately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Transport Canada, Motor Vehicle
Defect Investigations and Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
eng/roadsafety/safedrivers-childsafety-index-53.htm
French Canadian customers who wish to report a safety defect to the Canadian
government should contact Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/securiteroutiere/
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