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Help and Advice
False alarms
If you accidentally activate a help call by inadvertently pressing your personal help button
or the red HELP button on the home base, please do not worry. Your Care Innovations
Response Center operator is always happy to talk with you.
Troubleshooting
If your home base does not work:
Ensure the telephone cord is plugged into the main telephone jack – see page 6.
•
Ensure that the AC power adaptor is plugged into the unit and a non-switched
•
(always on) electrical outlet – see page 7.
Ensure that AC power is being supplied to the home base (the green LED light
•
should be on).
If the home base has a lit or flashing LED, please see the status warning section
•
on page 11.
If the above have been checked and the base unit still does not work, contact Care
•
Innovations Customer Care 1-888-538-5240.
Cleaning
Dust the home base with a soft cloth which can be lightly moistened with a gentle
detergent if required. Ensure that no moisture goes through the speaker grill.
The personal help button can also be cleaned in the same manner.
Moisture
Don't position your home base where it may come into contact with water or
moisture. Personal help buttons are waterproof (to IP67 standard) up to 3 feet water
depth. They can be worn in the shower or bath however they should not be submerged
for more than 30 minutes.
Battery information
Please contact Care Innovations Customer Care (1-888-538-5240) if the battery should
need to be replaced. Do not open the battery compartment or attempt to replace the
battery.
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