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Error Codes
Possible Causes:
1.
Error Code 1 - Over Temperature - The measured temperature has
exceeded the overtemp set point.
2.
Error Code 2 - No Start - The grill did not reach the warm condition
set point before the timer expired (15 Min.)
3.
Error Code 3 - Power Failure - The power failed while the grill was
operating and the grill temperature was below the warm set point
when power was returned.
GRILL ENTERS SHUTDOWN MODE UNEXPECTEDLY
Possible Causes:
1.
The convection blower is overheating and tripping the internal
temperature shutoff.
2.
The grill is being left on the highest setting for extended periods of
time.
3.
Fuel other than wood pellets is being burned in the stove.
4.
Power surge or brown out situation.
5.
Thermocouple is malfunctioning.
AFTER GRILL HAS BEEN ON FOR A WHILE, THE BURNPOT OVERFILLS
Possible Causes:
1.
Grill is dirty, which restricts airfl ow through the burnpot.
2.
Burnpot holes are blocked.
3.
Blockage in air intake pipe.
4.
Combustion blower is not spinning fast enough.
5.
Bad Pellets.
TROUBLESHOOTING
Possible Remedies: (Unplug stove fi rst when possible)
Call Customer service (800) 750-2723.
Visually inspect the ignition system. Try to start the grill again. If the
grill fails to start a second time call customer service (800) 750-2723.
Press the power and the prime button at the same time to resume
standard operation.
Possible Remedies: (Unplug stove fi rst when possible)
Clean any dust off of the windings and fan blades. If oiling the blower
does not help, the blower may be bad.
If operating the grill on the highest heat setting, the room temperature
could increase enough and lead to potential overheating situations. If this
happens, try operating at a lower heat setting.
This pellet grill is designed and tested to use cooking wood pellets.
Check for signs of fuel other than wood pellets. No other types of fuel
have been approved for this pellet grill. If there are signs of other types
of fuel being used, stop using them immediately.
A power surge, spike, or voltage drop could cause the thermocouple
to malfunction. Use a surge protector
If the other items check out OK, replace the thermocouple.
Possible Remedies: (Unplug stove fi rst when possible)
Follow all cleaning procedures in the maintenance section of the
owner's manual.
Remove the burnpot and thoroughly clean it.
Visually inspect the air intake that leads into the burnpot for foreign
material.
Clean fan blades and inspect bearings for wear. Ensure the fan is free
of any obstructions.
The brand of pellets or the batch of pellets that are being used may be
of poor quality. If possible, try a different brand of pellets. You might also
want to try a brand that is made from a different type of wood (softwood
vs. hardwood). Different woods have different characteristics when being
burned.
11
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