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Digital Equipment HiNote VP 550-575 Series Service Quick Reference Manual

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DIGITAL HiNote VP 550-575
Series
Service Quick Reference Guide
Part Number: ER-PD1WF-SR. A01
Digital Equipment Corporation

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Summary of Contents for Digital Equipment HiNote VP 550-575 Series

  • Page 1 DIGITAL HiNote VP 550-575 Series Service Quick Reference Guide Part Number: ER-PD1WF-SR. A01 Digital Equipment Corporation...
  • Page 2 October 1997 The information in this document is subject to change without notice and should not be construed as a commitment by Digital Equipment Corporation. Digital Equipment Corporation assumes no responsibility for any errors that might appear in this document.

  • Page 3: Fcc Notice

    FCC Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 4: Table Of Contents

    System Restoration Introduction ................2-1 Reinstalling and Installing Drivers ..........2-2 Creating a Bootable Floppy............2-3 Using the Boot Floppy..............2-3 Re-installing the Operating System..........2-4 System Installation ..............2-5 Complete System Restoration ..........2-6 Using the DIGITAL HiNote System CD........2-8 System Installation ..............2-12 Complete System Restoration ..........2-14...
  • Page 5 Contents System BIOS Introduction ................3-1 BIOS Setup Program ...............3-1 Navigating through the BIOS Setup Program ......3-2 The Main Menu ................3-6 The Peripherals Menu..............3-7 Integrated Peripherals (Peripherals submenu) ......3-9 The Security Menu ..............3-12 The Power Menu..............3-15 The Boot Menu...............3-17 The Exit Menu ................3-19 Modifying Flash BIOS ............3-20 Troubleshooting Introduction ................4-1...
  • Page 6 Contents Specifications Base Unit..................6-1 Ports..................6-3 Audio ..................6-4 LCD Display ................6-5 PCMCIA (PCI)................6-6 BIOS Support ................6-7 Battery, Status Display, Keyboard ...........6-8 Physical..................6-9 Device Mapping Memory Map ................7-1 DMA Channel Assignments .............7-2 Notebook Computer Interrupt Levels ........7-3 I/O Address Map ..............7-4 Service Notes ................
  • Page 7 Preface This Service Quick Reference Guide describes how to test, troubleshoot, and remove and replace the DIGITAL HiNote VP 500 series Models VP 550, 575 notebook computer Field Replaceable Units (FRUs). This guide is written specifically for DIGITAL approved on-site service engineers.

  • Page 8: Overview

    Overview Introduction This chapter introduces the DIGITAL HiNote VP 500 series notebook computers. It provides a system overview and describes the controls, indicators, and hot keys. System Overview The HiNote VP 500 series are high-performance portable computers designed for the mobile professional.
  • Page 9 Overview • SMC669FR provides support for floppy disk controller (FDC), two serial ports (one serial port and one FIR) and one parallel port • Intel 80C51SL provides the keyboard controller and scanner and the battery management unit • Cirrus CL-PD6832 is used as the PCI PCMCIA controller •...

  • Page 10: Memory

    Overview Memory The system comes with 16 MB of on-board DRAM for system memory and 256KB of L2 cache memory (on selected models). System memory can be upgraded to a total of 24 MB, 32 MB, 48 MB, and 80 MB. The upgrade is performed by installing two 4 MB, 8 MB, 16 MB, or 32 MB DIMM modules.

  • Page 11: Video Controller Chip

    Overview Video Controller Chip Video support is provided by the Neo Magic NM2093 VGA Controller Chip. This chip provides the following functions: • PCI Bus support • Simultaneous display supported • Integrated 128-bit wide, 7Mbits Display Memory – 1.1 MB of Video RAM •...

  • Page 12: I/O Ports

    Option Modules The following expansion modules can be installed in the system: Secondary LiIon Battery Components, Controls and Indicators This section shows the locations and provides a description of the different components, controls, and indicators on your DIGITAL notebook computer.
  • Page 13 Overview Front and Side Components (Panel Closed) Component Description Removable Easily removable and upgradable. Hard Drive Lid Release Slide the two latches located on either side of the notebook toward you to open the LCD panel. Main Battery Removable battery module that can be Module replaced with a charged battery.

  • Page 14: Rear View

    Overview Rear View Component Description Fast Infrared Allows wireless data transfer between the Interface notebook and other IR devices. (Selected models only) Serial (COM) A serial device connects to this port. Port Parallel LPT A parallel device, such as a printer, Port connects to this port.
  • Page 15 Overview Figure 1-3. Rear View...

  • Page 16: Left And Side Components

    Overview Left and Side Components Component Description Speaker-out External speakers or headphones Port connect to this port. External Mic An external microphone connects to the Port notebook. PC Card Ejects a PC Card Type II from the lower Lower Socket socket or to eject a Type III card.
  • Page 17 Overview Figure 1-4. Left Front View (Panel Closed) 1-10...
  • Page 18 Overview Right Front View (Panel Open) Component Description Internal Used to record music, voice and sound Microphone files. LCD Display DSTN or TFT Super VGA back-lit display. LCD Status Provides system operating status. Display Suspend/ Turns the notebook on and toggles Resume between the suspend/resume mode.
  • Page 19 Overview Figure 1-5. Right Front View (Panel open) 1-12...

  • Page 20: Controlling Power

    Overview Controlling Power Unique to DIGITAL notebook’s, the suspend/resume button not only enables you to take advantage of the built-in power saving features but also turns the notebook on and off. Action How to... Press the Suspend/Resume button to turn the system on.
  • Page 21 Overview Battery Charge Gauge (in LCD Status Display) Icon When Displayed, Indicates… 76% to 100% battery operating time remaining. When the lines within this icon are rotating, it indicates that the battery is being charged. When the rotating stops, the battery is fully charged. 51% to 75% battery operating time remaining.

  • Page 22: Lcd Status Display

    Overview LCD Status Display Icon When Displayed Indicates... Embedded Numeric Keypad is enabled by the hot key combination. The keyboard’s embedded keypad functions as a cursor control keypad. When displayed in conjunction with the Num Lock icon, the embedded keypad functions as a numeric keypad.

  • Page 23: Keyboard Hot Keys

    Overview Keyboard Hot Keys Hot keys are activated by holding down the [fn] key (located in the lower left corner of the keyboard) and pressing the desired function key. [fn] + Function [fn + esc] Places the computer in Standby Mode. [fn+A] Places the computer in Save to RAM Mode.
  • Page 24 Overview [fn] + Function [fn + F9] Toggles Num Lock on and off. Used by itself, fn+F9 enables an external keyboard numeric keypad. [fn + F10] Toggles Scroll Lock on and off. The Scroll Lock functions in certain applications, leaving the cursor in its current position while moving the screen in the direction of the arrow pressed.

  • Page 25: Related Information

    Overview Related Information Documentation DIGITAL HiNote VP English ER-PD1WF-UA 550, VP 575 Series French ER-PD1WF-UP User’s Guide Italian ER-PD1WF-UI German ER-PD1WF-UG Spanish ER-PD1WF-US Japanese ER-PD1WF-UJ Simple Chinese ER-PD1WF-U2 DIGITAL HiNote VP English ER-PD1WF-BA 550, VP 575 Series French ER-PD1WF-BP Quick Reference...

  • Page 26: World Wide Web

    English, French, ER-PB1WF-DM Italian, German, Spanish, Japanese DIGITAL HiNote AG-R49UA-BE System CD World Wide Web Information such as drivers, BIOS updates, and on-line documentation is available from DIGITAL’s World Wide Web Site. The URL for the site is: HTTP://WWW.WINDOWS.DIGITAL.COM/ 1-19...

  • Page 27: System Restoration

    Introduction This chapter provides information on how to restore the operating system and drivers on a DIGITAL HiNote VP 500 series notebook computer. It provides instructions on how to create a bootable floppy for the system and how to restore the system using the bootable floppy or the DIGITAL HiNote System CD.

  • Page 28: Reinstalling And Installing Drivers

    For information on how to reinstall drivers, refer to the latest version of the DIGITAL HiNote System Installing Drivers – In order to restore the system back to its...

  • Page 29: Creating A Bootable Floppy

    Creating a Bootable Floppy To create a bootable floppy, perform the following: 1. Boot to Windows. Insert the DIGITAL HiNote System CD into the CD-ROM drive. Click on Start and then Run. In the Run dialog box command line type X:\CDInstall (X: represents the drive letter of the CD-ROM).

  • Page 30: Re-Installing The Operating System

    4. Follow Microsoft's on-screen instructions. 5. Remove the Microsoft Operating System CD and insert the DIGITAL HiNote System CD. Run CDInstall. Click on the Next buttons until the Main Install screen appears. 6. Click on Enhancements and Updates, and then click on Next.

  • Page 31: System Installation

    OEMSETUP runs SCANDISK and then installs the OS. 5. Remove the Microsoft Operating System CD and insert the DIGITAL HiNote System CD. Run CDInstall. Click on the Next buttons until the Main Install screen appears. 6. Click on Enhancements and Updates, and then click on Next.

  • Page 32: Complete System Restoration

    System Restoration 7. After re-installing the Operating System you should re- install all drivers. Please refer to the “Reinstalling/Installing Drivers” section of this chapter for information. 8. Create a directory on the hard drive for the operating system installation files. Windows 95: Create a directory on the hard drive under C:\Windows called Options and then make a directory under that called Cabs.
  • Page 33 OEMSETUP runs SCANDISK and then installs the OS. 6. Remove the Microsoft Operating System CD and insert the DIGITAL HiNote System CD. Run CDInstall. Click on the Next buttons until the Main Install screen appears. 7. Click on Enhancements and Updates, and then click on Next.

  • Page 34: Using The Digital Hinote System Cd

    PHDISKF and FDISK are the two utilities needed in order to prepare the hard disk for general use. These utilities can be found on the DIGITAL HiNote System CD. The FDISK utility formats the hard drive while the PHDISKF utility creates a DOS file on the hard drive.
  • Page 35 System Restoration FDISK and Format Disk Utility The DIGITAL HiNote System CD is a bootable CD. It boots to the A:\ prompt. In the following instructions we will be running the FDISK Utility on a 1.44 GB hard drive. 1. Insert the DIGITAL HiNote System CD into the CD-ROM tray.
  • Page 36 System Restoration 8. If you wish to make the primary partition C: bootable, type 2 and then press <Enter>. You will be asked to enter the number of the partition you wish to make active (bootable). Type 1, and press <Enter>. Press <esc.> to return to the FDISK Main Menu.
  • Page 37 System Restoration 15. Press <esc.> to continue. Press <esc.> again to exit the FDISK Main Menu. You will be informed that you need to reboot the system. Press <esc.> to exit FDISK. At the DOS prompt, press Ctrl+Alt+Del to reboot the system. 16.

  • Page 38: System Installation

    4 MB is for overhead. Before you can load the Microsoft Operating System onto the hard drive, you must first load the CD-ROM driver from the DIGITAL HiNote System CD to the hard drive. It is located in the Driver directory.
  • Page 39 9. Remove the Microsoft Operating System CD and insert the DIGITAL HiNote System CD. Run CDInstall. Click on the Next buttons until the Main Install screen appears. 10. Click on Enhancements and Updates, and then click on Next.

  • Page 40: Complete System Restoration

    Microsoft Operating System, please perform the following: 1. Insert the DIGITAL HiNote System CD into the CD-ROM drive and power on the system. 2. Run FDISK, format the hard drive and then run PHDISKF.
  • Page 41 Emergency Backup Repair Disk as a part of the installation. 8. Remove the Microsoft Operating System CD and insert the DIGITAL HiNote System CD. Run CDInstall. Click on the Next buttons until the Main Install screen appears. 9. Click on Enhancements and Updates, and then click on Next.
  • Page 42 System Restoration Windows 95: Create a directory on the hard drive under C:\Windows called Options and then make a directory under that called Cabs. The new directory path is C:\Windows\Options\Cabs. Copy the Win95 directory from the Microsoft CD onto the hard drive’s C:\Windows\Options\Cabs directory.

  • Page 43: System Bios

    System BIOS Introduction This chapter provides information related to the system BIOS and its Setup program. BIOS Setup Program The BIOS (Basic Input and Output System) Setup Program is a menu driven utility that enables you to make changes to the system configuration and tailor the operation of your notebook to suit your individual work needs.

  • Page 44: Navigating Through The Bios Setup Program

    System BIOS By activating user friendly menus, you can configure such items • Hard drives, diskette drives and peripherals • Password protection from unauthorized use • Power Management Features The settings made in the Setup program affect how the notebook performs.

  • Page 45: Accessing The Bios Setup Program

    System BIOS A few examples of why you may want to run the BIOS setup program follow. • You want to redefine the communication ports to prevent any conflicts. • You want to make changes to the Power Management configuration. •...
  • Page 46 System BIOS Item Specific Help Note that on the right side of each BIOS Setup screen, there is a section labeled Item Specific Help. While moving through the Setup program, note that explanations for the currently highlighted field appear in the Item Specific Help window. Legend Bar At the bottom of the BIOS Setup screen you will notice a legend bar.

  • Page 47: Launching Submenus

    System BIOS Legend Key Alternate Function Scrolls backwards through the values of the highlighted field. minus key Scrolls forward through the values of plus key the highlighted field. Sets the fields for the active menu to their default values. Sets the fields for the active menu to their previous values.

  • Page 48: The Main Menu

    System BIOS General Help In addition to the Item Specific Help window, the BIOS setup program also provides a General Help screen. This screen can be called up from any menu by simply pressing the function key, F1 or the [Alt + H] combination. The General Help screen lists the legend keys with their corresponding alternates and functions.

  • Page 49: The Peripherals Menu

    System BIOS Field Settings Description Date Enter current date: Sets the system to specified month, day, year date. format Time Enter current time: Sets the system to specified hour, minute, time. second format Diskette A Display only field Indicates the presence and size of the FDD.
  • Page 50 System BIOS Figure 3-2. The BIOS Setup Peripherals Menu Field Settings Description Integrated Submenu Press Enter to set the following Peripherals port addresses and modes: Serial Port Infrared Port Parallel Port Parallel Port Mode Audio Video Mode Sets the Video mode Simul Mode Allows simultaneous viewing of externally connected monitor...

  • Page 51: Integrated Peripherals (Peripherals Submenu)

    System BIOS Integrated Peripherals (Peripherals submenu) Move the highlighted cell to this field and press <Enter> to launch the submenu. The following settings are available in the Integrated Peripherals Menu. Figure 3-3. The BIOS Setup Integrated Peripherals Menu...
  • Page 52 System BIOS Field Settings Description Serial Auto* Enables, configures or Port Disabled disables the serial port. COM 1 (3F8h - IRQ4) Set the serial port to disable COM 2 (2F8h - IRQ3) in order to increase the COM 3 (3E8h - IRQ4) battery run time.
  • Page 53 System BIOS Field Settings Description Parallel Disabled Disables the parallel port. Mode Normal Parallel port is set for data- out mode only. Bi-Directional * Parallel port permits both data output and data input. EPP Mode Operates only with EPP (Extended Parallel aware peripherals.

  • Page 54: The Security Menu

    System BIOS The Security Menu Select Security from the menu bar to display the following menu. Figure 3-4. The BIOS Setup Security Menu Field Settings Description Admin. [Press Setting the Admin. Password will limit Password Enter] unauthorized access to the notebook, including the BIOS Setup Program.
  • Page 55 System BIOS Setting Admin. Password To set the Admin. Password, move the highlighted cell to the Admin. Password field and press <Enter>. The following dialogue box will appear: Set Admin. Password Enter new password: Confirm new password: 1. Type in your password and press <Enter>. The password can be up to seven alphanumeric characters.
  • Page 56 System BIOS Using Backup Password It is highly recommended that you save backup your Admin. Password to a floppy diskette. To backup the password: 1. Insert a blank formatted floppy disk into the notebook’s floppy disk drive. 2. From within the BIOS Setup Program’s Security Menu, move the highlighted cell to Backup Password and press <Enter>.

  • Page 57: The Power Menu

    System BIOS The Power Menu The Power Menu allows you to enable and adjust the notebook’s power saving features. Enabling these features will extend the battery run time. Figure 3-5. The BIOS Setup Power Menu Field Settings Description Power Sets the Power Management Savings Mode.
  • Page 58 System BIOS Field Settings Description Suspend-to- Disabled Indicates the amount of time the Disk 1, 2, 3, 5 Min. system needs to be in Save to Time-out 10 Min. * RAM before entering Suspend- 15, 20, 30 to-Disk mode. Min. In order to make customized changes to this field, Power Savings must be set to...

  • Page 59: The Boot Menu

    System BIOS Field Settings Description Resume on OFF* If enabled, a modem ring will Modem resume the system from Ring suspend mode. Alarm OFF * Enables or Disables Alarm Resume Resume Time Alarm Enter time in Allows you to specify the time Resume a 24 hour the system will resume.
  • Page 60 System BIOS Field Action Description Boot This field allows you to prioritize Sequence which device the system looks at to boot from. Move the highlighted cell to the device you wish to select. Use the + or - key to set its priority in the list.

  • Page 61: The Exit Menu

    System BIOS The Exit Menu Enter the Exit Menu to save changes, set factory defaults or exit the Setup program. Field Action Description Save <Enter> Saves the current changes and Changes & exits the BIOS Setup Program. Exit Discard <Enter> Discards the current changes and Changes &...

  • Page 62: Modifying Flash Bios

    Figure 3-7. The BIOS Setup Exit Menu Modifying Flash BIOS The DIGITAL HiNote VP 500 Series notebook computer has a flash updatable system BIOS. As improvements are made to the system BIOS they are made available from DIGITAL’s Web site.
  • Page 63 System BIOS Before running the BIOS update procedure set up the notebook computer as follows: • Connect the AC adapter. For the BIOS update to run the system has to be running from its AC power source. • Remove any peripheral devices from the system: −...

  • Page 64: Troubleshooting

    Introduction This chapter provides a systematic method of isolating problems with the DIGITAL HiNote VP 500 Models VP 550, VP 575 series of notebook computers. It is assumed that you have a basic understanding of DOS-based computer systems as well as a knowledge of standard troubleshooting procedures.

  • Page 65: Troubleshooting Tips

    Troubleshooting Troubleshooting Tips In general, troubleshooting involves an organized system of approach to problem solving. Try to isolate the problem and identify the defective device (hardware) or improper setting (software). When you have a problem, you should do a thorough visual inspection of the notebook computer.

  • Page 66: System Start Failure

    Troubleshooting Verify that all test equipment works before using it to test a malfunctioning component. Verify that a component is the only malfunctioning part of the computer by replacing the malfunctioning component with a properly functioning one, and then try to run the system. For example, if you have tested an FDD in a test computer and found it to be bad, you should also try a good FDD in the malfunctioning FDD’s computer to be sure that another component (such as the...

  • Page 67: Power Supply Failure

    Troubleshooting Power Supply Failure Problem Troubleshooting Procedure You turn on the power If you are operating the notebook switch and the following computer using the battery: conditions apply: • The system could be in suspend. • There is no panel Press the Suspend/Resume display button.
  • Page 68 Troubleshooting Problem Troubleshooting Procedure • You turn on the power Check to see if the Power LED switch and the following on the computer is lit and the conditions apply: LED on the AC adapter is lit. If not lit, then the AC adapter is •...
  • Page 69 Troubleshooting Boot-up Failure Problem Troubleshooting Procedure • You turn on the notebook System in Suspend Mode. computer and the Press the Suspend/Resume following conditions apply: button. • • The notebook System hung possibly hung after computer’s power is using a screen saver. Press the Reset button located on the back •...

  • Page 70: Lcd Panel Failure

    Troubleshooting Password Failure Problem Troubleshooting Procedure • You do not have the To clear the password, short password or the Jumper 5 on the motherboard. password is not known. LCD Panel Failure Problem Troubleshooting Procedure • You turn on the computer Make sure that the LCD cable is and one of the following securely connected to the...
  • Page 71 Troubleshooting CRT Failure Problem Troubleshooting Procedure • The notebook computer Make sure the CRT output is has power, the notebook enabled. computer’s LCD panel is • Make sure that the CRT’s power working and one of the is on anf the power cables are following conditions apply: securely connected.
  • Page 72 Troubleshooting Notebook Computer Keyboard Failure Problem Troubleshooting Procedure • The notebook computer If incorrect characters are is fully powered-on. displayed, check the However, when pressing COUNTRY.SYS settings in the any of the keys on the operating system to see if an keyboard, one of the incorrect language is being used following events occurs:...
  • Page 73 Troubleshooting External Keyboard or PS/2 Mouse Failure Problem Troubleshooting Procedure • The notebook computer’s Make sure that the external power is on, and the mouse or keyboard’s connection keyboard is working. to the notebook computer’s PS/2 One of the following mini-DIN connector is secure.
  • Page 74 Troubleshooting HDD Failure Problem Troubleshooting Procedure • When you try to access Check to make sure that the the HDD, one of the BIOS settings are correct. Refer following conditions to Chapter 2 for BIOS occur: information. • • There is a message Make sure that the HDD indicating that the connection is secure.
  • Page 75 Troubleshooting FDD Failure Problem Troubleshooting Procedure • The notebook computer’s Make sure the CD-ROM/FDD power is on. The HDD is module is properly seated. functioning correctly. • Switch to a different floppy disk When you try to access and try again. Make sure that the FDD, one of the the floppy isn’t write protected.
  • Page 76 Troubleshooting CD-ROM Failure Problem Troubleshooting Procedure • The notebook computer’s Make sure the CD-ROM/FDD power is on. The HDD is module is properly seated. functioning correctly. • Switch to a different CD-ROM When you try to access disk and try again. the CD-ROM, one of the •...

  • Page 77: Check Points And Error Messages

    Troubleshooting Battery Failure Problem Troubleshooting Procedure • The notebook computer’s Make sure that the battery AC power works. When contacts are in good condition. trying to use battery • Make sure that the battery power, the notebook terminals are clean. If need be, computer doesn’t clean the terminals with contact operate.

  • Page 78: Phoenix Bios Test Points

    Troubleshooting Phoenix BIOS Test Points The following is a list of the checkpoint codes written at the start of each test and the beep codes issued for terminal errors: Code Beeps POST Routine Description Verify Real Mode Get CPU type Initialize system hardware Initialize chipset registers with initial POST values...
  • Page 79 Troubleshooting Code Beeps POST Routine Description Set ES segment register to 4 GB Autosize DRAM Clear 512K base RAM 3-4-1 Test 512K base address lines 3-4-3 Test 512K base memory Base 64K RAM Error Test CPU bus-clock frequency Test CMOS RAM Initialize alternate chipset registers Reinitialize the chipset Shadow system BIOS ROM...
  • Page 80 Troubleshooting Code Beeps POST Routine Description Initialize all video adapters in system Shadow video BIOS ROM Display copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled Enable keyboard 2-2-3-1 Test for unexpected interrupts Display prompt "Press F2 to enter SETUP"...
  • Page 81 Troubleshooting Code Beeps POST Routine Description Check for keyboard errors Set up hardware interrupt vectors Test coprocessor if present Disable onboard I/O ports Detect and install external RS232 ports Detect and install external parallel ports Re-initialize onboard I/O ports Initialize BIOS Data Area Initialize Extended BIOS Data Area Initialize floppy controller Initialize hard-disk controller...
  • Page 82 Troubleshooting Code Beeps POST Routine Description Erase F2 prompt Scan for F2 key stroke Enter SETUP Clear in-POST flag Check for errors POST done-prepare to boot operating system One beep Check password (optional) Clear global descriptor table Clear parity checkers Clear screen (optional) Check virus and backup reminders Try to boot with INT 19...
  • Page 83 Troubleshooting Code Beeps POST Routine Description Extended Block Move Shutdown 10 error The following Error Codes are related to the Boot Block in the Flash ROM: Initialize the chipset Initialize refresh counter Check for Forced Flash Check HW status of ROM BIOS ROM is OK Do a complete RAM test Do OEM initialization...

  • Page 84: Warning Messages

    Troubleshooting Warning Messages The following is an alphabetic list of error and status messages which the PhoenixBIOS can generate and an explanation of each message. Many of the messages below refer to the built in Setup program. Message Description nnnn Cache SRAM nnnn is the amount of system cache in Passed kilobytes successfully tested.
  • Page 85 Troubleshooting Message Description Invalid NVRAM media Problem with NVRAM access. type Keyboard controller The keyboard controller failed test. You error may have to replace keyboard or controller. Keyboard error Keyboard not working. Keyboard error nn BIOS discovered a stuck key and displays the scan code for the stuck key.
  • Page 86 Troubleshooting Message Description Previous boot Default configuration used incomplete Previous POST did not POST loads default values and offers to complete successfully run Setup. If the failure was caused by incorrect values and they are not corrected, the next boot will likely fail. Real time clock error Real-time clock fails BIOS test.
  • Page 87 Troubleshooting Message Description System RAM Failed at System RAM failed at offset nnnn of in offset: nnnn the 64k block at which the error was detected. nnnn System RAM nnnn is the amount of system RAM in Passed kilobytes successfully tested. System timer error The timer test failed.

  • Page 88: Fru Replacement

    FRU Replacement Introduction This chapter provides detailed procedures for replacing the DIGITAL HiNote VP 500 series notebook computer Field Replaceable Units (FRUs). Unless otherwise noted the replacement procedures for the FRUs are the reverse of the removal procedures. SHOCK OR STATIC SENSITIVE: Static electricity collects on non-conductors such as paper, cloth, or plastic.

  • Page 89: Required Tools

    FRU Replacement Required Tools You will need the following tools to remove and replace the HiNote VP 500 series FRUs: • #0 and #1 Phillips Head Screwdrivers • 3/16 inch and 7/32 inch Nut Drivers...
  • Page 90 FRU Replacement Option Part Orderable Mfg Part No. Description Number Spare Part 30-47926-01 2604251AD01M CPU daughter card 133MHz/Intel 30-46667-01 TBD CPU daughter card 133MHz MMX/Intel 30-48418-01 2604621A02V CPU daughter card 166MHz MMX/Intel 30-47960-01 2603811A07M Keyboard, US/ American, HiNote VP5h 30-47960-01 26058521A01M Combo module (FDD/CD-ROM) 30-48532-01 2606351A01L Spare main battery...
  • Page 91 FRU Replacement Option Part Orderable Mfg Part No. Description Number Spare Part 74-51657-01 2603781a01L Door, HDD 17-04105-01 N/A Power cord, US/American FR-PCP9E-BB 30-47949-01 2601311AD4N Mini dock w/o NIC, PR-1, HiNote VP5h FR-PCP9E-BB 30-47950-01 2601311A03Q Mini dock w/ NIC, PR- 2 HiNote VP5h FR-PCP9H-BW 30-47980-01 2603141A05N Intl AC adapter, w/o...
  • Page 92 FRU Replacement DEC001419-3 Figure 5-1. DIGITAL HiNote VP 550-575 Series...

  • Page 93: Removing The Battery

    FRU Replacement Removing the Battery The battery is located on the right side of the system unit (Figure 5-2). To remove the battery pack: 1. Slide the battery lock/release clip to the release position. 2. Pull the Battery Pack out of the system unit as shown.
  • Page 94 FRU Replacement Figure 5-2. Removing the Battery...

  • Page 95: Removing The 12X Cd/Fdd Combination Module And Supplementary Battery

    FRU Replacement Removing the 12x CD/FDD Combination Module and Supplementary Battery To remove the 12x CD/FDD Combination module or supplementary battery: 1. Slide the locking button (1), located on the bottom of the system, in the direction shown (Figure 5-3). 2.
  • Page 96 FRU Replacement Figure 5-3. Removing the FDD /CD Module or Supplementary Battery...

  • Page 97: Removing The Hdd Assembly

    FRU Replacement Removing the HDD Assembly To remove the HDD: 1. Slide the HDD module plastic cover (1) in the direction shown (Figure 5-4). 2. Remove the two Philips head screws (2) located on the bottom of the notebook computer. They secure the HDD assembly in the system unit and prevent it from being damaged.
  • Page 98 FRU Replacement Figure 5-4. Removing HDD 5-11...

  • Page 99: Removing The Keyboard

    FRU Replacement Removing the Keyboard To remove the keyboard: 1. Remove the keyboard screw caps by pulling them toward the front of the system and then up as shown (Figure 5-5). 2. Remove the two screws that hold the keyboard in place. 3.
  • Page 100 FRU Replacement Figure 5-5. Removing Keyboard Screw Caps and Screws 5-13...
  • Page 101 FRU Replacement 4. Remove the heatsink (Figure 5-6). a. Remove the two screws that hold the heatsink in place. b. Carefully lift the heatsink up and remove it from the system by sliding the keyboard cable through the slot in the heatsink. 5.

  • Page 102: Removing The Cpu

    FRU Replacement Removing the CPU The CPU daughter card is located under the heatsink. To remove the CPU daughter card: Remove the keyboard and heatsink (Figure 5-6). NOTE: When replacing the CPU heatsink, the torque of the heatsink screws should be set to 2.3~3.0kg of force per cm².
  • Page 103 FRU Replacement Figure 5-7. Removing the CPU Daughter Card 5-16...

  • Page 104: Shell Installation Instructions

    FRU Replacement Shell Installation Instructions IMPORTANT: This notice contains information that is important for configuring a replacement HiNote VP500 series “Shell” at a customer site. The HiNote VP500 series notebook computer “shell,” also known as a replacement foundation, is supplied for field use. It minimizes field disassembly of a customer system, allowing efficient onsite repair.

  • Page 105: Disassembly Instructions

    FRU Replacement Prior to Disassembly 1. A paper label is supplied on the bottom of your replacement “Shell.” Edit the label by adding the appropriate information from the customer’s system. This information is necessary for warranty, service and tracking purposes.                            Record the customer’s,...
  • Page 106 7. Remove the CPU daughter card. 8. Remove any additional PCMCIA and memory daughter cards. 9. On the replacement “Shell,” in reverse order, add all the parts that were removed from the defective “HiNote VP. DEC001419-2 Figure 5-8. DIGITAL HiNote VP 550-575 5-19...

  • Page 107: Specifications

    Specifications Base Unit Model Feature VSS5120 VSS5133 VTS5150 VTS5166 1.08GB 1.08GB 1.44GB drive, 2.1GB drive, drive, 16 MB drive, 16 MB 16 MB RAM, 16 MB RAM, RAM, 12.1” RAM, 12.1” 12.1” SVGA 12.1” SVGA SVGA DSTN SVGA DSTN P54 CSLM P54 CSLM P54 CSLM P55 Pentium...
  • Page 108 Specifications Model Feature VSS5120 VSS5133 VTS5150 VTS5166 1.08 GB 1.08 GB 1.44 GB 2.1 GB drive, drive, 16 drive, 16 drive, 16 MB 16 MB RAM, MB RAM, MB RAM, RAM, 12.1” 12.1” SVGA 12.1” SVGA 12.1” SVGA SVGA TFT DSTN DSTN Architecture...

  • Page 109: Ports

    Specifications Ports Model Feature VSS5120 VSS5133 VTS5150 VTS5166 1.08 GB 1.08 GB 1.44 GB 2.1 GB drive, drive, 16 drive, 16 drive, 16 16 MB RAM, MB RAM, MB RAM, MB RAM, 12.1” SVGA 12.1” 12.1” 12.1” SVGA SVGA SVGA TFT DSTN DSTN Keyboard/...

  • Page 110: Audio

    Specifications Audio Model Feature VSS5120 VSS5133 VTS5150 VTS5166 1.08 GB 1.08 GB 1.44 GB 2.1 GB drive, drive, 16 drive, 16 drive, 16 16 MB RAM, MB RAM, MB RAM, MB RAM, 12.1” SVGA 12.1” SVGA 12.1” SVGA 12.1” SVGA DSTN DSTN Audio...

  • Page 111: Lcd Display

    Specifications LCD Display Model Feature VSS5120 VSS5133 VTS5150 VTS5166 1.08 GB 1.08 GB 1.44 GB 2.1 GB drive, drive, 16 drive, 16 drive, 16 16 MB RAM, MB RAM, MB RAM, MB RAM, 12.1” SVGA 12.1” SVGA 12.1” SVGA 12.1” SVGA DSTN DSTN Display...

  • Page 112: Pcmcia (Pci)

    Specifications PCMCIA (PCI) Model Feature VSS5120 VSS5133 VTS5150 VTS5166 1.08 GB 1.08 GB 1.44 GB 2.1 GB drive, drive, 16 drive, 16 drive, 16 16 MB RAM, MB RAM, MB RAM, MB RAM, 12.1” SVGA 12.1” SVGA 12.1” SVGA 12.1” SVGA DSTN DSTN PCMCIA...

  • Page 113: Bios Support

    Specifications BIOS Support Model Feature VSS5120 VSS5133 VTS5150 VTS5166 1.08 GB 1.08 GB 1.44 GB 2.1 GB drive, drive, 16 drive, 16 drive, 16 16 MB RAM, MB RAM, MB RAM, MB RAM, 12.1” SVGA 12.1” SVGA 12.1” SVGA 12.1” SVGA DSTN DSTN Supplier...

  • Page 114: Battery, Status Display, Keyboard

    Specifications Battery, Status Display, Keyboard Model Feature VSS5120 VSS5133 VTS5150 VTS5166 1.08 GB 1.08 GB 1.44 GB 2.1 GB drive, drive, 16 drive, 16 drive, 16 16 MB RAM, MB RAM, MB RAM, MB RAM, 12.1” SVGA 12.1” SVGA 12.1” SVGA 12.1”...

  • Page 115: Physical

    Specifications Physical Model Feature VSS5120 VSS5133 VTS5150 VTS5166 1.08 GB 1.08 GB 1.44 GB 2.1 GB drive, drive, 16 drive, 16 drive, 16 16 MB RAM, MB RAM, MB RAM, MB RAM, 12.1” SVGA 12.1” SVGA 12.1” SVGA 12.1” SVGA DSTN DSTN Dimensions...

  • Page 116: Device Mapping

    Device Mapping Memory Map Range Name Function 0h to 9FFFFh 640KB System System Memory Space Memory A0000h to 128K Video Graphics Display BFFFFh Memory Memory Buffer C0000h to 32KB Video BIOS Shadow BIOS of VGA C7FFFh C8000h to 96KB I/O Reserved ROM Space DFFFFh Expansion ROM...

  • Page 117: Dma Channel Assignments

    Device Mapping DMA Channel Assignments Channel Controller Function Not used Sound Diskette controller Not used Cascade DMA Not used Not used Not used...

  • Page 118: Notebook Computer Interrupt Levels

    Device Mapping Notebook Computer Interrupt Levels Normal Assignments (FIS) System Timer Keyboard Programmable Interrupt Controller Serial Port Com2 Serial Port Com1 Audio Floppy Disk Controller Parallel Port LPT1 CMOS/Real time clock Available Available Available Track Pad Numeric data processor Hard disk controller Available IR port assignment if enabled...

  • Page 119: I/O Address Map

    Device Mapping I/O Address Map Range (hexadecimal) Function 000 - 00F DMA controller A 020 - 021 Master interrupt controller Index register - system board Data register - system board 040 - 043 Interval timer 060 - 06F Keyboard controller 070 - 07F Real-time clock (RTC), NMI 080 - 08F...
  • Page 120 Device Mapping Range (hexadecimal) Function 2F8 - 2FF COM2 378 - 37F LPT1 3B0 - 3DF Mono VGA registers 3BC - 3BE LPT3 3C0 - 3DF Mono VGA 3D0 - 3DF Color VGA registers 3E8 - 3EF COM 3 3F0 - 3F7 Diskette controller 3F6 - 3F7 IDE controller (alt status, device address)

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