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Digital Equipment HiNote VP 700 Series Service Quick Reference Manual

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DIGITAL HiNote
VP 700 Series
Service Quick Reference Guide
Part Number: ER-PJ1WW-SR. A01
Digital Equipment Corporation

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  • Page 1 DIGITAL HiNote VP 700 Series Service Quick Reference Guide Part Number: ER-PJ1WW-SR. A01 Digital Equipment Corporation...
  • Page 2 The information in this document is subject to change without notice and should not be construed as a commitment by Digital Equipment Corporation. Digital Equipment Corporation assumes no responsibility for any errors that might appear in this document. The software described in this document is furnished under a license and may be used or copied only in accordance with the terms of such license.
  • Page 3 FCC Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 4: Table Of Contents

    Contents Preface ......................v Overview Introduction ....................1-1 System Overview ..................1-1 CPU......................1-1 Chip Set ...................... 1-2 Memory ....................... 1-3 BIOS......................1-4 PCI Bus Devices ..................1-4 Cardbus Controller ................1-4 Video Controller Chip ................1-5 ISA Bus Devices ..................1-6 Audio.......................
  • Page 5 Contents Keyboard Hot Keys (US Keyboard)............1-19 General Battery Information ..............1-21 Nickel Metal Hydride Battery Care............1-21 Memory Effect..................1-21 NiMH Battery Life................1-21 Forming a Battery..................1-22 LiIon Battery....................1-23 Smart Battery Operation................1-25 Power Management Modes..............1-25 Standby Mode..................1-26 Suspend Mode ..................1-26 Save to Disk Mode ................1-28 Related Information..................1-29 Documentation..................1-29 World Wide Web .................1-29...
  • Page 6 Contents Accessing the Setup Program ..............3-3 Menu Bar....................3-4 Item Specific Help.................. 3-4 Legend Bar..................... 3-5 Launching Submenus................3-6 General Help....................3-6 The Main Menu ..................3-7 The Hard Disk Submenu ..............3-9 The System Devices Menu ..............3-10 The Security Menu...................3-16 Setting System Password..............3-18 Changing System Password..............3-18 Deleting System Password..............3-18...
  • Page 7 Contents FRU Replacement Introduction ....................5-1 Required Tools ................... 5-2 Removing the Battery Pack............... 5-6 Removing the 20x CD/FDD Combination Module and Supplementary Battery ................5-8 Removing the HDD Assembly ..............5-10 Removing Memory Modules (DIMMs) ...........5-12 Removing the Speaker Cover..............5-16 Removing the Keyboard................5-18 Removing the LCD Assembly..............5-20 Shell Installation Instructions ..............5-24...
  • Page 8 Contents...

  • Page 9: Preface

    Preface This Service Quick Reference Guide describes how to test, troubleshoot, and remove and replace the DIGITAL HiNote VP 700 Series notebook computer Field Replaceable Units (FRUs). This guide is written specifically for DIGITAL approved on-site service engineers. On-site repair of systems beyond the approved FRU list is prohibited and may void warranty.
  • Page 10 Preface...

  • Page 11: Overview

    It provides a system overview and describes the controls, indicators, and hot keys. System Overview The DIGITAL HiNote VP 700 series notebook computer is a high-performance portable computer designed for the mobile professional. The DIGITAL HiNote VP 700 series notebook computer supports the notebook version of the P55C 166MHz and beyond Intel Pentium processors mounted on an MMO daughter card.

  • Page 12: Chip Set

    Overview • Fully static - support Stop Grant and Stop Clock states. • 32-bit address bus. • 64-bit data bus. • 32KB internal write-back cache (L1). • Capable of executing two instructions per clock cycle using two pipelined integer units. •...

  • Page 13: Memory

    Overview − 64-bit host and DRAM bus interface with an integrated DRAM controller with 64Mbit DRAM/SDRAM Technology and programmable- strength for DRAM interface. − Integrated PCI bus arbiter. − Advanced Power Management features. − Support for USB. • The PCI ISA IDE Xcelerator, PIIX4, provides the PCI to ISA bridge interface.
  • Page 14 Overview System memory can be upgraded to a total of 144MB. The upgrade is performed by installing any combination of 16MB, 32MB and 64MB SDRAM SO-DIMMs. There are two slots for additional memory. Memory can be upgraded one module at a time.

  • Page 15: Bios

    Overview BIOS The system has a 256KB Flash ROM for system BIOS (Phoenix BIOS 4.0 Release 6). BIOS provides support for the following: • Suspend to RAM. • Save to Disk • Full APM 1.2 supported. • Password protection (Boot and System options). •...

  • Page 16: Video Controller Chip

    Overview • Support for Ring Indicate. Video Controller Chip Video support is provided by theNeo Magic 2160 Controller Chip. This chip provides the following functions: • 128-bit memory interface. • 2MB 3.3V High Speed Video DRAM. • Support for Zoomed Video. •...

  • Page 17: Isa Bus Devices

    Overview ISA Bus Devices The ISA bus interface is provided by the Intel 430TX PCIset System Controller. Audio Audio support is provided by the Crystal CS4237B chip. This chip provides the following functions: • Integrated SRS® 3D sound technology • Enhanced full-duplex operation.

  • Page 18: Bios

    Overview • Fully static power down capability. BIOS The system BIOS is implemented using the Intel 28F002BX-T 2MB Boot block Flash ROM. Super I/O I/O support is provided by theSMC EDC37C669FR chip. This chip supports the following functions: • 2.38MB Super I/O Floppy Disk controller supporting two floppy drives and offering Japanese floppy support.

  • Page 19: Components, Controls And Indicators

    Overview Components, Controls and Indicators This section shows the locations and provides detailed description of the different components, controls, and indicators on your DIGITAL HiNote VP 700 Series notebook computer. (Panel Closed) Front and Side Components Component Description Lid Release Slide this latch to the right to open the LCD panel.
  • Page 20 Overview DEC01350 Figure 1-1: Right Front View (Panel Closed) 1-10...

  • Page 21: Rear View

    Overview Rear View Component Description Fast Infrared Interface Allows wireless high speed data transfer between the notebook and other IR devices. A USB device, such as a mouse, Universal Serial Bus digital camera, keyboard, or scanner, (USB) Port connects to this port. A serial device connects to this port.
  • Page 22 Overview DEC01351 Figure 1-2: Rear View 1-12...

  • Page 23: Left Side Components

    Overview Left Side Components Component Description Minidock Locking Used to secure the notebook to the Minidock. PC Card Sockets Insert either two Type II or one Type III PC Card into this socket. PC Card Eject Upper button ejects a PC Card Type II Buttons from the upper socket and the lower button ejects a PC Card Type II or III...
  • Page 24 Overview DEC01352 Figure 1-3: Left Front View (Panel Closed) 1-14...

  • Page 25: Right Front View (Panel Open)

    Overview (Panel Open) Right Front View Component Description Lid Switch Close the notebook’s LCD lid to suspend the system. Open the lid and press the Suspend/ Resume button again to resume the normal operation. The Lid Switch can be configured to CRT display mode from the Power menu of the Setup Program.
  • Page 26 Overview DEC01353-2 Figure 1-4: Right Front View (Panel Open) 1-16...

  • Page 27: Controlling Power

    Overview Controlling Power Unique to DIGITAL notebook’s, the suspend/resume button not only enables you to take advantage of the built-in power saving features but also turns the notebook on and off. Action How to... Press the Suspend/Resume button to turn the system on.

  • Page 28: Lcd Status Display

    Overview LCD Status Display Icon When Displayed Indicates... Caps Lock is enabled. Num Lock is enabled. If you are using the notebook’s keyboard, the embedded keypad must also be enabled to use the embedded keypad as a numeric keypad. Embedded Numeric Keypad is enabled. On external keyboards, the embedded keypad functions as a cursor control keypad.

  • Page 29: Battery Charge Gauge (In Lcd Status Display)

    Overview Battery Charge Gauge (in LCD Status Display) Icon When Displayed, Indicates… Battery status - shows available battery power. Each line represents approximately 10% battery charge. The upper triangle corresponds to the main battery and the lower triangle corresponds to secondary battery. If the triangle is flashing, its corresponding battery is in use or charging.

  • Page 30: Keyboard Hot Keys (Us Keyboard)

    Overview Keyboard Hot Keys (US Keyboard) Hot keys are activated by holding down the [fn] key (located in the lower left corner of the keyboard) and pressing the desired function key. [fn] + Function function Places the computer in Standby Mode. All open data and system settings are Saved to Disk.
  • Page 31 Overview [fn] + Function Toggles the keyboard’s embedded key pad on and off. When used by itself, it functions as a cursor control keypad. Press [fn+F9] and then the [fn+F8] hot key combination to use the notebook’s numeric embedded keypad. Toggles Num Lock on and off.

  • Page 32: General Battery Information

    Overview General Battery Information All batteries have limited life span. A battery’s life span is measured by the number of charging and draining cycles it can undergo before it can no longer be charged. The amount of time that your system can be operated by battery power before the battery is drained is referred to as battery run time .

  • Page 33: Forming A Battery

    Overview However, in attempts to prevent the memory effect, it may not always be practical to continuously use your notebook until the battery drains to its minimum level. As a solution, Digital recommends that you periodically form or condition the battery. When a battery is formed, it is put through a series of charging and draining cycles.

  • Page 34: Liion Battery

    Overview Action Instructions and Information When to form a Form all new batteries, including the one battery which came with you system. Form batteries which do not provide as much run time as they used to. Form a battery to achieve maximum battery life.
  • Page 35 Overview If your system will not be in use for more than 30 days, DIGITAL recommends that the LiIon Battery Pack be removed from the system. When a lithium-ion battery is removed from the system, it has a shelf life of approximately 90 days before a charge cycle is required.

  • Page 36: Smart Battery Operation

    Overview Smart Battery Operation Your DIGITAL HiNote VP 700 Series notebook uses a Smart Battery. The battery has circuitry that reports the amount of charge in the battery to the system. Initial Use – To properly initialize the circuitry that reports the state of the battery charge, you should: 1.

  • Page 37: Standby Mode

    Overview Standby Mode In this mode, components such as the HDD, FDD and CD-ROM drive and the LCD back-lit display are powered down and the CPU speed is reduced. Other components, transparent to the user, are put in their lowest active states. Standby Mode is entered: •...
  • Page 38 Overview Suspend Mode is entered by: • Pressing the Suspend/Resume button. • Pressing the [fn+A] or [fn+Q] hot key combination. • Closing the LCD display lid (Lid Switch field in the Setup Program must be set to Suspend) • When the system has been in Standby for the period of time specified in the Suspend Time-out field of the Setup Program.

  • Page 39: Save To Disk Mode

    Overview Save to Disk Mode Save to Disk is a dual purpose feature. When controlled by the Setup Program, it transparently functions as a safeguard against accidental loss of data due to low battery power. When initiated by the user, it provides the greatest power saving capabilities. Upon entering/initiating Save to Disk, the notebook will save all data and system settings to a pre-created DOS file, then turn off the system.

  • Page 40: Related Information

    Overview Related Information Documentation DIGITAL HiNote VP ER-PJ1WW-UA 700 Series User’s Guide DIGITAL HiNote VP ER-PJ1WW-AA 700 Series (Windows 95) Addendum ER-PJ1WW-FA (Windows NT 4.0) DIGITAL HiNote VP AGR87WB-BH 700 System CD (Windows 95) AGR8F2A-BH (Windows NT 4.0) World Wide Web Information such as drivers, BIOS updates, and on-line documentation is available from DIGITAL’s World Wide Web Site.
  • Page 41 Overview 1-31...

  • Page 42: System Restoration

    Introduction This chapter provides information on how to restore the operating system and drivers on DIGITAL HiNote VP 700 series notebook computer. It provides instructions on how to restore the system using the bootable floppy or the DIGITAL HiNote System...

  • Page 43: Installing Drivers

    Installing Drivers To restore the system to its original DIGITAL factory-shipped configuration, you must install the HiNote VP 700 Series audio, video, and touchpad (Windows 95 only) drivers. If you have installed WinNT, you will also want to install the EPM (Enhanced power Management) driver, located in the Driver\WinNT directory.
  • Page 44 System Restoration • Touch Pad (Windows 95 only)

  • Page 45: Creating A Bootable Floppy

    NOT write protected. Any previous data on the diskette will be erased. 6. After the bootable floppy has been created, ensure that it is write protected. Paste a label onto the diskette and label it HiNote VP 700 Series Bootable Floppy.

  • Page 46: Windows 95 System Restoration

    System Restoration Windows 95 System Restoration This section details the following: • Re-installing Windows 95 • System Restoration Using Existing Partitions • Complete System Restoration • RAM Increases Over 80MB Total CAUTION: Do not compress the boot drive using drive compression utilities. Otherwise your notebook’s Save to File feature will not function properly.

  • Page 47: Re-Installing Windows 95

    System Restoration Re-installing Windows 95 In the event that Windows informs you of corrupt or missing operating system drivers, or you encounter unresolvable system conflicts, you may need to re-install the Windows 95 Operating System on top of the current Windows 95 Operating System on your hard drive.

  • Page 48: System Restoration Using Existing Partitions

    System Restoration System Restoration Using Existing Partitions If you want to remove all files from your C:\ drive and re-install Windows 95 Operating System but NOT remove your hard drive partitions, please perform the following. 1. Insert the bootable floppy into the floppy disk drive. Power on the system.

  • Page 49: Complete System Restoration

    System Restoration 5. Remove the Windows 95 CD and insert the DIGITAL HiNote VP 700 System CD. Run CDInstall. Click on the Next buttons until the Choose Desired Category screen appears. 6. Click on the Drivers box. Re-install all drivers. Please refer to the sections earlier in this document for information.
  • Page 50 System Restoration When running FDISK, you will be prompted whether or not to enable large disk (FAT32) support. Choose Yes to enable large disk (FAT32) support. Choose No to enable FAT16. If you choose Yes to enable large disk support (FAT32) and want to install WinNT or a WIN95 non-SR2 operating system at a later time, you will have to repeat the Complete System Restoration procedure and enable FAT16.
  • Page 51 System Restoration 8. Return to the Choose Desired Category screen of the CDInstall Program and install the desired applications. Please refer to the section earlier in this document for information on installing applications. 2-10...

  • Page 52: Ram Increase Over 80Mb Total

    Save-to-File.bin file. 2. Insert the DIGITAL HiNote VP 700 Series System CD into the CD-ROM drive and boot the system. 3. At the DOS prompt, type: PHDISKF /create XXXXX, where XXXXX is the size of the new Save-to-File.bin file...

  • Page 53: Windows Nt 4.0 System Restoration

    System Restoration Windows NT 4.0 System Restoration This section details the following: • Creating an Emergency Repair Disk • System Recovery Using an Emergency Repair Disk • Windows NT 4.0 System Restoration • NTFS Conversion • Creating a Save-to-File (FAT16 Only—Non NTFS) CAUTION: Do not compress the boot drive using drive compression utilities.

  • Page 54: System Recovery Using An Emergency Repair Disk

    System Restoration 6. When Windows is finished creating the Emergency Repair Disk, click on [Exit]. 7. Eject the Emergency Repair Disk and enable write protection. Please refer to Chapter 7 in your User’s Guide for tips on floppy diskette care and storage. NOTE: The Emergency Repair Disk should be updated after each major software or hardware configuration change.

  • Page 55: Windows Nt 4.0 System Restoration

    System Restoration 5. Setup will inform you that it is going to detect all mass storage devices, press [Enter] to continue. 6. Setup will search for all mass storage devices then list the storage device that were recognized by the system. Press [Enter] to continue.

  • Page 56: Ntfs Conversion

    System Restoration 2. Install Windows NT as described in the Microsoft Windows NT Workstation user's guide that was packaged with your system. Ensure that you select FAT16 as the Windows NT file structure. 3. Create a Save-to-File as described in Creating a Save- to-File section of this addendum.

  • Page 57: Creating A Save-To-File (Fat16 Only-Non Ntfs)

    1. Run ScanDisk to ensure there are no disk errors. Then defrag your hard drive to ensure you have enough contiguous free space to create the Save-to-File.bin file. 2. Insert the DIGITAL HiNote VP 700 Series System CD into the CD-ROM drive and boot the system. 2-16...
  • Page 58 Save to Disk on a system with 80MB of RAM, the Save-to-File.bin file would have to be 86016KB in size. 4. Press [Enter]. Remove DIGITAL HiNote VP 700 Series System CD from the CD-ROM drive and reboot the system. 2-17...
  • Page 59 System Restoration 2-18...

  • Page 60: System Bios

    System BIOS Introduction This chapter provides information related to the System BIOS and its Setup Program. BIOS Setup Program The Setup Program is a menu driven utility that enables you to make changes to the system configuration and tailor the operation of your notebook to suit your individual work needs.

  • Page 61: Navigating Through The Setup Program

    System BIOS NOTE: The CMOS battery receives a charge when the system is being operated on AC power. If the system is off for more than one year, the CMOS battery will drain and the ROM data will be lost. If the CMOS battery is completely drained, you will be prompted with a CMOS Checksum Error message during bootup and given the choice of selecting F1 to resume or F2...

  • Page 62: Accessing The Setup Program

    System BIOS Even if you are not prompted by a message instructing you to use Setup, at some time in the future you may want to change the configuration of your computer. For example, you may want to make changes to the power management settings, or for security purposes, enable the notebook’s password function.

  • Page 63: Menu Bar

    System BIOS Menu Bar The top of the screen has a menu bar with the following selections: Main Changes to the basic system configuration are made from within this menu. System Devices Use this menu to enable and make changes to the system port addresses and modes.

  • Page 64: Legend Bar

    System BIOS Legend Bar At the bottom of the Setup screen you will notice a legend bar. The keys in the legend bar allow you to navigate through individual setup menus. The following table lists the keys found in the legend bar with their corresponding alternates and functions.

  • Page 65: Launching Submenus

    System BIOS Launching Submenus Notice that a pointer symbol appears next to selected fields in the menu screens. For example, see the Hard Disk option in the Main menu. The symbol indicates the existence of a submenu that can be launched for more advanced configuration options. To launch a submenu: 1.

  • Page 66: The Main Menu

    System BIOS The Main Menu The following settings are available in the Main Menu screen of the Setup Program. Field Settings Description System Enter current Sets the system to specified time. Time time: hour, minute, second format System Enter current Sets the system to specified date.
  • Page 67 System BIOS Figure 3-1. The Setup Main Menu...

  • Page 68: The Hard Disk Submenu

    System BIOS The Hard Disk Submenu Move the highlighted cell to this field and press <Enter> to launch the submenu. The following settings are available in the Hard Disk Menu. Field Settings Description Type Select the type of hard drive installed in the system.

  • Page 69: The System Devices Menu

    System BIOS The System Devices Menu Select System Devices from the menu bar the display the following menu. Figure 3-2. The System Devices Menu 3-10...
  • Page 70 System BIOS The following settings are available in the System Devices Menu screen of the Setup Program. Field Settings Description PS/2 Mouse Auto Configured automatically by the BIOS. Disabled Disables the touch pad and PS/2 mouse and frees IRQ 12. Allows the OS to determine Enabled* whether or not to enable the...
  • Page 71 System BIOS Field Settings Description Enabled* Enables the floppy disk Controller Disabled controller. Serial Port Enables/Disables, configures or disables the serial port. Auto* Configured automatically by the BIOS. PnPOS Configured automatically by the Plug and Play OS. Disabled Disables the serial port. Enabled Manually configures the serial port Base I/O Address.
  • Page 72 System BIOS Field Settings Description Fast Infrared Enables, configures or disables the Fast Infrared port. Configured automatically by Auto* the BIOS. Configured automatically by PnPOS the Plug and Play OS. Disables the infrared module. Disabled Manually configure the infrared Enabled port Base I/O Address.
  • Page 73 System BIOS Field Settings Description Mode IrDA* Choose the default setting for ASK-IR this field or refer to the IR device User’s manual. DMA 0 Appears only when mode is set channel DMA 2 to FIR. Define the DMA DMA 3* channel to be used by the FIR serial port Parallel Port...
  • Page 74 System BIOS Field Settings Description Parallel Port Normal mode Choose the default setting for Mode Bi-directional this field or refer to the parallel mode device User’s manual. ECP* To take advantage of ECP (Extended Capabilities Port) and EPP (Enhanced Parallel Port) mode, the parallel device must be ECP/EPP aware.

  • Page 75: The Security Menu

    System BIOS Field Settings Description 1st/2nd DMA DMA 0* Define the DMA channels to be channel DMA 1* used by the sound device. DMA 3 DMA 1 is the default for the 1st channel and DMA 0 is the default for 2nd channel. Interrupt IRQ 5* In use when Audio is set to...
  • Page 76 System BIOS Field Settings Description System Display only field Indicates whether or not a Password is password is enabled. Disabled Set System [Press Enter] Upon pressing Enter, the Password system will prompt you to enter a new password and to verify it. Once set, this password must be entered to access the Setup Program.

  • Page 77: Setting System Password

    System BIOS Setting System Password To set the System Password, move the highlighted cell to the Set System Password field and press <Enter>. The following dialogue box will appear: Set System Password Enter New Password: Re-enter New Password: 1. Type in your password and press <Enter>. The password can be up to eight alphanumeric characters.

  • Page 78: The Power Menu

    System BIOS 4. The cursor will move to the Re-enter New Password field. Press <Enter> again. 5. When the Notice dialogue box appears notifying you that changes have been saved, press <Enter> a third time. The password has been deleted. The Power Menu The Power Menu allows you to enable and adjust the notebook’s power saving features.
  • Page 79 System BIOS Field Settings Description Power Sets the Power Manage- Management Mode. ment Mode Disabled Disables all Power Management Customized * Allows you to customize the Power Management fields (Smart CPU Mode, Standby, Suspend Disk Time-out, Video Time-out) to suit your individual work needs.
  • Page 80 System BIOS Field Settings Description Smart CPU If enabled, the CPU slows Mode down during periods when the system is not busy thus conserving battery power. Standby Disabled Indicates the amount of Time-out 1, 2* Min. time the system needs to 4 Min.
  • Page 81 System BIOS Field Settings Description Video Disabled* Indicates the amount of time Time-out 1 Min. input devices, such as the 2, 4, 6, 8, 10, 15 Min. keyboard, need to be idle before the LCD is turned off. Lid Switch Suspend* Allows you to determine Action...

  • Page 82: The Boot Menu

    System BIOS The Boot Menu From this menu you can choose where the system looks to boot from. You can also prioritize the different boot devices. Figure 3-5. The Setup Boot Menu Field Description [CD-ROM Drive] These fields allow you to define the order of devices in which the system looks for [Diskette Drive] an OS.

  • Page 83: The Exit Menu

    System BIOS The Exit Menu Enter the Exit Menu to save changes, set factory defaults or exit the Setup Program. Field Action Description Save <Enter> Saves the current changes and exits Changes & the Setup Program. Exit Discard <Enter> Discards the current changes and exits Changes &...
  • Page 84 System BIOS Figure 3-6. The Setup Exit Menu 3-25...
  • Page 85 System BIOS 3-26...

  • Page 86: Troubleshooting

    Introduction This chapter provides a systematic method of isolating problems with the DIGITAL HiNote VP 700 series of notebook computers. It is assumed that you have a basic understanding of DOS- based computer systems as well as a knowledge of standard troubleshooting procedures.

  • Page 87: Troubleshooting Tips

    Troubleshooting Troubleshooting Tips In general, troubleshooting involves an organized system of approach to problem solving. Try to isolate the problem and identify the defective device (hardware) or improper setting (software). When you have a problem, you should do a thorough visual inspection of the notebook computer. •...

  • Page 88: System Start Failure

    Troubleshooting Verify that all test equipment works before using it to test a malfunctioning component. Verify that a component is the only malfunctioning part of the computer by replacing the malfunctioning component with a properly functioning one, and then try to run the system. For example, if you have tested an FDD in a test computer and found it to be bad, you should also try a good FDD in the malfunctioning FDD’s computer to be sure that another...

  • Page 89: Power Supply Failure

    Troubleshooting Power Supply Failure Problem Troubleshooting Procedure You turn on the power If you are operating the notebook switch and the following computer using the battery: conditions apply: • The system could be in suspend. • There is no panel Press the Suspend/Resume display button.
  • Page 90 Troubleshooting Problem Troubleshooting Procedure • You turn on the power Check to see if the Power LED on switch and the following the computer is lit and the LED on conditions apply: the AC adapter is lit. If not lit, then the AC adapter is bad.

  • Page 91: Boot-Up Failure

    Troubleshooting Boot-up Failure Problem Troubleshooting Procedure • You turn on the notebook Check to ensure that there is computer and the following ample charge remaining in the conditions apply: battery. If the battery is critically low, the system will automatically •...

  • Page 92: Post Failure

    Troubleshooting Post Failure Problem Troubleshooting Procedure • You turn on the computer A POST failure usually indicates a and the following happens: keyboard, memory, or HDD failure. • There is power to • the system. Check the error code or message against the error codes and •...

  • Page 93: Lcd Panel Failure

    Troubleshooting LCD Panel Failure Problem Troubleshooting Procedure • You turn on the computer Make sure that the LCD cable is and one of the following securely connected to the conditions apply: Motherboard. • • The system is Make sure that the LCD power working, but there is cable is securely connected to the no LCD panel...

  • Page 94: Crt Failure

    Troubleshooting CRT Failure Problem Troubleshooting Procedure • The notebook computer Make sure the CRT output is has power, the notebook enabled. computer’s LCD panel is • Make sure that the CRT’s power working and one of the is on and the power cables are following conditions apply: securely connected.

  • Page 95: Notebook Computer Keyboard Failure

    Troubleshooting Notebook Computer Keyboard Failure Problem Troubleshooting Procedure • The notebook computer is If incorrect characters are fully powered-on. displayed, check the However, when pressing COUNTRY.SYS settings in the any of the keys on the operating system to see if an keyboard, one of the incorrect language is being used following events occurs:...

  • Page 96: External Keyboard Or Ps/2 Mouse Failure

    Troubleshooting External Keyboard or PS/2 Mouse Failure Problem Troubleshooting Procedure • The notebook computer’s Make sure that the external power is on, and the mouse or keyboard’s connection keyboard is working. One to the notebook computer’s PS/2 of the following conditions mini-DIN connector is secure.

  • Page 97: Hdd Failure

    HDD doesn’t exist. • Install the HDD into another • You can’t read from HiNote VP 700 series notebook the HDD. computer and test it. • • You can’t write to the If the HDD works in a test HDD.

  • Page 98: Fdd Failure

    Troubleshooting FDD Failure Problem Troubleshooting Procedure • The notebook computer’s Check to ensure that the FDD power is on. The HDD is Controller option in the BIOS is functioning correctly. enabled. When you try to access • Make sure the CD-ROM/FDD the FDD, one of the module is following conditions...

  • Page 99: Battery Failure

    Troubleshooting Battery Failure Problem Troubleshooting Procedure • The notebook computer’s Make sure that the battery AC power works. When contacts are in good condition. trying to use battery power, • Make sure that the battery the notebook computer terminals are clean. If need be, doesn’t operate.

  • Page 100: Check Points And Error Messages

    Troubleshooting Check Points and Error Messages At the beginning of each POST routine, the BIOS outputs the test point error code to I/O address 80h. Use this code during troubleshooting to establish at what point the system failed and what routine was being performed. If the BIOS detects a terminal error condition, it halts POST after: •...

  • Page 101: Phoenix Bios Test Points

    Troubleshooting Phoenix BIOS Test Points The following is a list of the checkpoint codes written at the start of each test and the beep codes issued for terminal errors: Code POST Routine Description Verify Real Mode. Disable Non-Maskable Interrupts. Get CPU type. Save CPU type in NVRAM. Initialize system hardware.
  • Page 102 Troubleshooting Code POST Routine Description 8254 timers initialization. Initialize DMA command register. Initialize the 8259 interrupt controller. Verify that DRAM refresh is operating by polling the refresh bit in PORTB. Test 8742 Keyboard Controller. Set segment-register addressibility to 4 GB Autosize DRAM.
  • Page 103 Troubleshooting Code POST Routine Description Initialize interrupt vectors. Initialize BIOS interrupts. Verify the ROM copyright notice Initialize PCI Option ROM manager. Check video configuration against CMOS. Initialize PCI bus and devices. Initialize all video adapters in system Shadow video BIOS ROM. Display copyright notice.
  • Page 104 Troubleshooting Code POST Routine Description Set cache registers to their CMOS values if CMOS is valid, unless auto configuration is enabled, in which case load cache registers from the Setup default table. Enable external cache and CPU cache if present. Configure non-cacheable regions if necessary.
  • Page 105 Troubleshooting Code POST Routine Description Check status bits for keyboard-related failures. Display error messages on the screen. Initialize the hardware interrupt vectors from 08 to 0F and from 70h to 77H. Also set the interrupt vectors from 60h to 66H to zero. The Coprocessor initialization test.
  • Page 106 Troubleshooting Code POST Routine Description Initialize both of the floppy disks and display an error message if failure was detected. Check both drives to establish the appropriate diskette types in the BIOS data area. Count the number of ATA drives in the system and update the number in bdaFdiskcount.
  • Page 107 Troubleshooting Code POST Routine Description Shadow miscellaneous ROMs if specified by Setup and CMOS is valid and the previous boot was OK. Set up Power Management. Initiate power -management state machine. Initialize Security Engine. Enable hardware interrupts Check the total number of Fast Disks (ATA and SCSI) and update the bdaFdiskCount.
  • Page 108 Troubleshooting Code POST Routine Description Clear ConfigFailedBit and InPostBit in CMOS. Check for errors. If (errors were found) beep twice display "F1 or F2" message if (F2 keystroke) go to SETUP if (F1 keystroke) go to BOOT Change status bits in CMOS and/or the BIOS data area to reflect the fact that POST is complete.
  • Page 109 Troubleshooting Code POST Routine Description If BCP option is enabled, clear the screen before booting. Check virus and backup reminders. Display System Summary. Try to boot with INT 19 Initialize the Post Error Manager. Write PEM errors. Display PEM errors. 4-24...

  • Page 110: Fru Replacement

    FRU Replacement Introduction This chapter provides detailed procedures for replacing the DIGITAL HiNote VP 700 series notebook computer Field Replaceable Units (FRUs). Unless otherwise noted the replacement procedures for the FRUs are the reverse of the removal procedures. SHOCK OR STATIC SENSITIVE: Static electricity collects on non-conductors such as paper, cloth, or plastic.

  • Page 111: Required Tools

    FRU Replacement Required Tools You will need the following tools to remove and replace the HiNote VP 700 series FRUs: • #0 and #1 Phillips Head Screwdrivers • 3/16 inch and 7/32 inch Nut Drivers • Tweezers...
  • Page 112 FRU Replacement Option Part Orderable Mfg Part No. Description Number Spare Part FR-PCPQJ-AA 30-49017-01 Main spare battery, Li- Ion, VP7h 30-49222-01 7102701A02Q HDD, 2.1 GB, 2.5" x .5" H (IBM) w/ bracket assy 30-49048-01 7102710A05V HDD, 4.0 GB, 2.5" x .5"...
  • Page 113 FRU Replacement Option Part Orderable Mfg Part No. Description Number Spare Part 30-49117-01 Spare main battery, NiMH HiNote VP7h 30-49069-01 7102631A01S CD-ROM, 20 x (Sanyo) 17-04105-01 N/A Power cord, US 74-52783-01 7102821A01V Hinge cover, plastic 30-49064-01 7102561A01S Assy, memory door 74-52736-01 7102661A01L Tilt leg (L/R) FR-PCPHJ-AA...
  • Page 114 FRU Replacement DEC01456 Figure 5-1. DIGITAL HiNote VP 700 Series...

  • Page 115: Removing The Battery Pack

    FRU Replacement Removing the Battery Pack The battery pack is located on the right side of the system unit (Figure 5-2). To remove the battery pack: 1. Slide the locking button in the direction of the arrow shown. (Figure 5-2, step 1) This will unlock the Module Release latch.
  • Page 116 FRU Replacement DEC01359-4 Figure 5-2. Removing the Battery Pack...

  • Page 117: Removing The 20X Cd/Fdd Combination Module And Supplementary Battery

    FRU Replacement Removing the 20x CD/FDD Combination Module and Supplementary Battery To remove the 20x CD/FDD Combination module or supplementary battery: 1. Slide the locking button in the direction of the arrow shown. (Figure 5-3, step 1) This will unlock the Module Release latch.
  • Page 118 FRU Replacement DEC01359-5 Figure 5-3. Removing the FDD /CD Module...

  • Page 119: Removing The Hdd Assembly

    FRU Replacement Removing the HDD Assembly To remove the HDD: 1. Turn off the notebook, disconnect the AC cord and any connected peripherals and remove the battery. 2. There is a single Phillips head screws located on the bottom of the notebook. It secures the HDD into the unit and prevents it from being damaged from vibrations.
  • Page 120 FRU Replacement DEC01371 Figure 5-4. Removing HDD 5-11...

  • Page 121: Removing Memory Modules (Dimms)

    FRU Replacement Removing Memory Modules (DIMMs) CAUTION: It is important to discharge the static electricity from your body before handling the DIMMs. Discharge your body’s electricity by touching the metal shielding around the ports on the rear of the notebook computer for approximately five seconds.
  • Page 122 FRU Replacement DEC01363 Figure 5-5. Removing Memory Door 5-13...
  • Page 123 FRU Replacement 5. Release the memory modules by pushing the side tabs away from the module. The module will pop up at a 45° angle (Figure 5-6, step 1). 6. Remove the memory module (Figure 5-6, step 2). 5-14...
  • Page 124 FRU Replacement Figure 5-6. Removing DIMMs 5-15...

  • Page 125: Removing The Speaker Cover

    FRU Replacement Removing the Speaker Cover To remove the speaker cover: 1. Turn off the notebook, disconnect the AC cord and any connected peripherals and remove the battery. 2. Remove the 20X CD-ROM Combination Module or Secondary Battery. 3. Remove the two hinge end caps by sliding them ¼ inch toward the outside the system unit and then up (Figure 5-7).
  • Page 126 FRU Replacement Figure 5-7. Removing the Hinge End Caps Figure 5-8. Removing the Speaker Cover 5-17...

  • Page 127: Removing The Keyboard

    FRU Replacement Removing the Keyboard To remove the keyboard: 1. Turn off the notebook, disconnect the AC cord and any connected peripherals and remove the battery. 2. Remove the speaker cover (Figure 5-8). 3. Remove the two screws securing the keyboard to the deck (Figure 5-9).
  • Page 128 FRU Replacement Figure 5-9. Removing Keyboard 5-19...

  • Page 129: Removing The Lcd Assembly

    FRU Replacement Removing the LCD Assembly To remove the LCD assembly: Turn off the notebook, disconnect the AC cord and any connected peripherals and remove the battery. Remove the 20X CD-ROM Combination Module or Secondary Battery (Figure 5-2). Open the LCD panel and remove the speaker cover (Figure 5-8).
  • Page 130 FRU Replacement Figure 5-10. Removing the LCD Status Display Board 5-21...
  • Page 131 FRU Replacement 5. On 13.0" LCD models, disconnect the LCD signal cable from the Inverter/LVDS board by removing the two screws and lifting the connector board. On 13.3" LCD models, remove the screw that secures the LCD signal cable ground then disconnect the LCD signal cable from its connector on the Inverter/LVDS board.
  • Page 132 FRU Replacement Figure 5-11. Removing the LCD Assembly 5-23...

  • Page 133: Shell Installation Instructions

    HiNote VP 700 series “Shell” at a customer site. The HiNote VP 700 series notebook computer “shell,” also known as a replacement foundation, is supplied for field use. It minimizes field disassembly of a customer system, allowing efficient onsite repair.

  • Page 134: Prior To Disassembly

    FRU Replacement Prior to Disassembly 1. A paper label is supplied on the bottom of your replacement “Shell.” Edit the label by adding the appropriate information from the customer’s system. This information is necessary for warranty, service and tracking purposes. This notebook was exchanged by Digital Multivendor Customer Service Personnel as part of an hardware Record the customer’s,...
  • Page 135 FRU Replacement 8. Remove the LCD assembly. 9. Remove any additional PCMCIA cards. 10. On the replacement “Shell,” in reverse order, add all the parts removed from the defective unit. DEC01455 Figure 5-12. DIGITAL HiNote VP 700 5-26...

  • Page 136: Specifications

    Specifications Base Unit Model Feature MSX5166M- MTX5166M - MTX5233M - 2.1GB - 13.0” 2.1GB - 13.3” 4.0GB - 13.3” CPU Intel Pentium 166 MHz MMX 166 MHz MMX 233 MHz MMX 13.0" XGA DSTN 13.3" XGA TFT 13.3” XGA TFT 2.16 GB 2.16 GB 4.0GB...
  • Page 137 Specifications Model Feature MSX5166M- MTX5166M - MTX5233M - 2.1GB - 13.0” 2.1GB - 13.3” 4.0GB - 13.3” Battery NiMH –37.4Whrs LiIon – 40Whrs LiIon – 40Whrs Audio CardBus/ Supported Supported Supported Zoomed Video Fast IR (4 Mbps) Diskette and CD- 3.5”...

  • Page 138: Ports

    Specifications Ports Model Feature MSX5166M- MTX5166M - MTX5233M - 2.1GB - 13.0” 2.1GB - 13.3” 4.0GB - 13.3” Keyboard/Mouse PS/2 PS/2 PS/2 External Video Interface External Video, 1024x768 1024x768 1024x768 Maximum 256 Colors 256 Colors 256 Colors Resolution External Video, 60Hz 60Hz 60Hz...

  • Page 139: Audio

    Specifications Audio Model Feature MSX5166M- MTX5166M - MTX5233M - 2.1GB - 13.0” 2.1GB - 13.3” 4.0GB - 13.3” Audio 3D Sound 3D Sound 3D Sound Audio WSS and WSS and WSS and Compatibility SoundBlaster SoundBlaster SoundBlaster with OPL3 with OPL3 with OPL3 Compatibility Compatibility...

  • Page 140: Lcd Display

    Specifications LCD Display Model Feature MSX5166M- MTX5166M - MTX5233M - 2.1GB - 13.0” 2.1GB - 13.3” 4.0GB - 13.3” Display Type 13.0" XGA 13.3" XGA TFT 13.3” XGA DSTN Video NM2160 NM2160 NM2160 Processor Video BitBLT BitBLT BitBLT Accelerator Hardware Hardware Hardware Video RAM...

  • Page 141: Pcmcia (Pci

    Specifications PCMCIA (PCI) Model Feature MSX5166M- MTX5166M - MTX5233M - 2.1GB - 13.0” 2.1GB - 13.3” 4.0GB - 13.3” PCMCIA TI1131 TI1131 TI1131 Controller PCMCIA 2 Type II or 1 2 Type II or 1 2 Type II or 1 Type II/III Type III Type III...
  • Page 142 Specifications...

  • Page 143: Power

    Specifications Power Model Feature MSX5166M- MTX5166M - MTX5233M - 2.1GB - 13.0” 2.1GB - 13.3” 4.0GB - 13.3” AC Power 90/264V 90/264V 90/264V Supply/ 47-63Hz 47-63Hz 47-63Hz Battery Charger Main NiMH LiIon (40WHrs.) LiIon Battery (37.4WHrs.) (40WHrs.) Battery Life 3.0Hrs. with PM 3.0Hrs.

  • Page 144: Battery, Status Display, Keyboard

    Specifications Battery, Status Display, Keyboard Model Feature MSX5166M- MTX5166M - MTX5233M - 2.1GB - 13.0” 2.1GB - 13.3” 4.0GB - 13.3” Status Battery Gas Gauge, PCMCIA, HDD/CD-ROM, FDD, CRT/LCD/Simul, Caps Lock, NUM Lock, Embedded Key Pad Lock, Scroll Lock, LED for AC and Battery charging Standard 83 Keys + 2...

  • Page 145: Device Mapping

    Device Mapping Memory Map Range Name Function 0h to 9FFFFh 640KB System System Memory Space Memory A0000h to 128K Video Memory Graphics Display BFFFFFh Memory Buffer C0000h to 40KB Video BIOS Shadow BIOS of VGA C9FFFh CA000h to 96KB I/O Expansion Reserved ROM Space DFFFFh for I/O Adapter...

  • Page 146: Dma Channel Assignments

    Device Mapping DMA Channel Assignments Channel Controller Function Audio Audio Diskette controller Parallel Port ECP (if enabled) Reserved Reserved Reserved Reserved...

  • Page 147: Notebook Computer Interrupt Levels

    Device Mapping Notebook Computer Interrupt Levels Normal Assignments (FIS) System Timer Keyboard Programmable Interrupt Controller Serial Port Com2, PCMCIA Com2, Infrared Serial Port Com1, PCMCIA Com 1 Audio Floppy Disk Controller Parallel Port LPT1 CMOS/Real time clock Wavetable/Joystick PCI INTB/USB PCMCIA Card Insert/Remove Event (CardBus) Track Pad, PS/2 Mouse Numeric data processor...

  • Page 148: I/O Address Map

    Device Mapping I/O Address Map Range (hexadecimal) Function 0h-1h DMA Channel 0 2h-3h DMA Channel 1 4h-5h DMA Channel 2 6h-7h DMA Channel 3 8h-0Fh DMA Controller 1 20h-21h Interrupt Controller 1 40h-43h Timer Counter 60h, 64h Keyboard Controller Port 61 70h-71h CMOS RAM Reserved...
  • Page 149 Device Mapping Range (hexadecimal) Function 0C8h-0CAh DMA Channel 6 0CCh-0CEh DMA Channel 7 0D0h-0DEh DMA Controller 2 0F0h-0FFh Math Co-processor 1F0-1F7 Fixed Disk 220h* Audio I/O Port 278h-27Ah* LPT2 2F8h-2FFh* Serial Control Port B 378h-37Ah* LPT1 398-399 Super I/O Controller 3B0-3BA VGA Registers 3BCh-3Beh*...

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