Bernafon SOUNDGATE Instructions For Use Manual
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Bernafon SOUNDGATE Instructions For Use Manual

Wireless connection between your hearing instruments and various audio sources like wireless headphones
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SOUNDGATE
INSTRUCTIONS
FOR USE

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Summary of Contents for Bernafon SOUNDGATE

  • Page 1 SOUNDGATE INSTRUCTIONS FOR USE...

  • Page 3: Table Of Contents

    Introduction SoundGate overview Getting started Charging the battery Battery indicator Battery life SoundGate wireless ranges SoundGate – Instrument range Bluetooth – SoundGate range ® Wearing options Operating the SoundGate Key lock Key functions Audio streaming Using SoundGate for audio streaming...
  • Page 5 ® Stored pairings Connecting to Bluetooth devices ® How to use with a mobile phone How to listen to music/audio Resetting the SoundGate Use as a remote control Visual indicators Maintenance Troubleshooting International warranty Warnings and safety guidelines Radio communication...

  • Page 6: Package Contents

    Package contents SoundGate Charging unit USB charging cable...

  • Page 7: Instructions For Use

    SOUNDGATE INSTRUCTIONS FOR USE 9567871000_SGate_IFU_UK.indd 1 13.3.2009 11:27:41 Uhr Neck strap Instructions for use Music/audio cable...

  • Page 8: Introduction

    Introduction The SoundGate provides a wireless connection between your hearing instruments and various audio sources, allowing your hearing instruments to work like wireless headphones. The SoundGate uses Bluetooth to connect to electronic media ® and is compatible with most Bluetooth ®...

  • Page 9: Soundgate Overview

    SoundGate overview Volume control and program change Phone Music/Audio key Bluetooth ® Battery indicator Microphone Key lock Jack connector for audio input Mini USB connector for charging the battery...

  • Page 10: Getting Started

    Getting started The SoundGate contains a rechargeable battery. Before you can use your SoundGate the battery must be fully charged. Charging the battery The SoundGate should be charged every night to ensure battery life for several hours of operation the next day.

  • Page 11: Battery Indicator

    3. When using the SoundGate in a vehicle, you may connect the USB charging cable to a commercially available 12 V car USB adapter. Battery indicator The battery indicator shows a steady red light when the battery is low (about 20 minutes left).

  • Page 12: Battery Life

    Battery life The battery life of the SoundGate depends on the usage. The table shows the maximum time the fully-charged battery will run without recharging for different functions. Battery life Talking on a mobile phone up to 5 hours Listening to music/audio with a...

  • Page 13: Soundgate Wireless Ranges

    The SoundGate has a digital wireless transmitter built in that automatically streams information to your hearing instruments. When the SoundGate is streaming audio, the range to the hearing instruments is approximately 0.5 meter (20 inches). The range could be reduced by metal objects and strong magnetic fields.
  • Page 14 SoundGate to hearing instruments: 0.5 meter (20 inches) range. When the SoundGate is used as a remote control only or is on “standby” (ready for incoming phone calls) the range is up to 1 meter (40 inches).

  • Page 15: Bluetooth ® - Soundgate Range

    SoundGate. The wireless range from a mobile phone to the SoundGate is 10 meters (33 feet) in an open space. The Bluetooth range is reduced by objects be- ®...

  • Page 16: Wearing Options

    Wearing options For phone calls or audio streaming, always use the neck strap with the SoundGate. This strap has a built-in antenna to ensure an uninterrupted wireless connection. Hands free with the neck strap Purpose: mobile phone, music, PC, stand-by, remote...
  • Page 17 Stand-by is when the SoundGate is not being actively used. In this situation the unit can be in your pocket and still allow you to receive phone calls. Hand held Purpose: waiting for mobile phone calls In the pocket Purpose:...
  • Page 18 Consult your hearing care professional for replacement. Clip-on accessory A neck strap for wearing the SoundGate hands-free is included. The clip is attached by pressing onto the back of the unit, aligning the two points of attachment.
  • Page 19 Microphone The microphone in the SoundGate is active only during a phone call. In all other situations the microphone is turned off. Microphone During phone communication, the SoundGate microphone must be placed 10 – 30 cm (4 – 12 inches) from your mouth in order to ensure optimum sound quality for the person you are talking to.

  • Page 20: Operating The Soundgate

    Operating the SoundGate • The SoundGate can be kept in a pocket when not in use, still ready to receive a phone call. • When outdoors, the microphone should be protected against the wind. • The microphone is sensitive to mechanical noise (handling, knocking and scratching).

  • Page 21: Key Functions

    The SoundGate can still accept a call from a mobile phone when the keys are locked. All keys will then be active until the call is ended. If you try to operate the SoundGate while the keys are locked, the buttons will flash to indicate the locked mode.

  • Page 22: Audio Streaming

    Audio streaming The SoundGate and a set of hearing instruments is a secure system. The hearing instrument(s) will only accept audio streaming from the SoundGate to which they are linked. Linking has been done by your hearing care professional. This ensures that other hearing instruments cannot intercept phone calls or audio from your SoundGate.

  • Page 23: Using Soundgate For Audio Streaming

    Using SoundGate for audio streaming The SoundGate uses audio streaming to connect your hearing instruments to a mobile phone or to other audio sources such as computers and MP3 players. Bluetooth ® Bluetooth is the wireless application that con- ®...

  • Page 24: Bluetooth ® Keys

    Bluetooth ® The Bluetooth function must always be turned ® ON when you expect to communicate with your Bluetooth devices. The Bluetooth key operates ® ® as follows: Short A short press will turn the press Bluetooth function ON. ® (1 sec.) The rim light around the button will light for a few...

  • Page 25: Pairing To A Bluetooth ® Device

    The SoundGate needs to be paired only once with each Bluetooth enabled device. Pairing is done ®...

  • Page 26: Device

    Bluetooth key. ® Activate pairing on the device. Activate pairing The device will search for active Bluetooth sources and when on the ® Bluetooth it has found the SoundGate, ® ”SoundGate 1.4” will appear in device the device display.
  • Page 27 ”Connect” in the display menu.) The SoundGate may be paired with up to 8 devices at the same time, however it can only stream one signal at a time. When the maximum is reached, the SoundGate will start to overwrite the oldest pairings.

  • Page 28: Connecting To Bluetooth ® Devices

    Out of range handling of Bluetooth ® If the SoundGate is brought out of the Bluetooth ® range of the mobile phone, the connection will be momentarily lost. Normally, the devices will re-connect when they are inside the Bluetooth ®...
  • Page 29 phone. If the Bluetooth connection to an audio/ ® music player is lost while streaming, the audio streaming will stop and must be started again when the devices are inside their Bluetooth range again. ®...

  • Page 30: How To Use With A Mobile Phone

    Bluetooth ® headset. If you have two hearing instruments you will hear phone conversations in both ears. In noisy environments it may be necessary to position the SoundGate closer to your mouth. Answer Bluetooth ® function must be active (Bluetooth key light fading slowly).
  • Page 31 The the phone green light will turn off. Make a call Use your mobile phone to make a call as you normally would. When the call goes through, talk into the SoundGate microphone – do not press the phone key.
  • Page 32 When not using the SoundGate Optional for several hours, consider turning Bluetooth off (press 2 seconds). ® This will help to maximize the life of the rechargeable battery. Recharge the SoundGate when it is no longer in use.
  • Page 33 SoundGate. Different phones have different behavior when used with SoundGate. If a problem occurs in the connection between your mobile phone and the SoundGate, you should consult your mobile phone manual for detailed troubleshooting.

  • Page 34: How To Listen To Music/Audio

    • by a wireless Bluetooth connection ® Before streaming audio, you must place the SoundGate inside the wireless range of your hearing instruments. Always use the neck strap antenna. Audio streaming can be activated inde- pendently of the program you have selected in...
  • Page 35 Connecting to wired audio input Use the audio cable and connect the larger plug end to the audio source you want to listen to and the smaller plug end to the SoundGate micro jack as shown. Linking to a Bluetooth audio source ®...
  • Page 36 ® SoundGate • Then turn on the Bluetooth enabled audio source ® • The SoundGate and audio source must be inside their Bluetooth range ® • Press the music/audio key to start streaming • If more than one Bluetooth audio source is ®...
  • Page 37 Music/audio key The table shows how to use the SoundGate for all types of audio streaming. Listening Press the music/audio key. The orange rim around the key to music or audio lights up and the music or audio starts. An incoming phone call will play the ringing tone along with the audio.
  • Page 38 When the SoundGate will not be Optional in use for several hours, consider turning the Bluetooth off (press ® 2 seconds). This will help maximize the life of the rechargeable battery. Recharge the SoundGate when not in use anymore.

  • Page 39: Resetting The Soundgate

    Resetting the SoundGate If the SoundGate halts in a non-functional mode, it can be reset. To reset the SoundGate, press the phone key for 10 seconds. All rim lights will flash shortly to indicate that a reset has been made. Note that all pairings to external Bluetooth ®...

  • Page 40: Use As A Remote Control

    Use as a remote control The SoundGate can be used as a remote control with the hearing instruments to operate the volume up and down and to switch backwards and for- wards in the program cycle. A short press adjusts the volume...
  • Page 41 Notes...

  • Page 42: Visual Indicators

    Visual indicators The following table is a quick summary of the light indicators on the SoundGate. Light Action When? Phone Blinking GREEN Phone ringing Steady GREEN Active phone call No light No active calls Audio Steady Streaming is on ORANGE...
  • Page 43 Why? SoundGate paired and connected to a mobile phone Connection is established – the Bluetooth ® or wired connection is present Audio connected from a wired music player Pairing is activated...
  • Page 44 Light Action When? Battery Steady RED Battery low Blinking RED Battery very low Battery Blinking GREEN Battery charging charg- Steady GREEN Battery fully charged Back- Steady light for A key pressed 10 seconds light 5 short blinks in A key pressed one second...
  • Page 45 Why? ~ 20 minutes left ~ 5 minutes left USB cable connected to the charging unit and to the SoundGate Key lock OFF Key lock ON...

  • Page 46: Maintenance

    The dedicated cleaning brush for your hearing instruments can be used to clean these areas. The SoundGate and the neck strap must never be washed or immersed into water or other liquids. Do not drop the SoundGate, especially onto hard surfaces.
  • Page 47 Avoid exposing the SoundGate to moisture e.g. steam baths, showers or heavy rain. Do not dry the SoundGate in a microwave or any other oven. Do not use cleaning chemicals or alcohol on the SoundGate.

  • Page 48: Troubleshooting

    The SoundGate key lock will not enter is activated. Bluetooth pairing ® mode The SoundGate is out of power. My phone is The SoundGate is outside the not finding the range of your phone. SoundGate The SoundGate is already connected to other Bluetooth ®...
  • Page 49 Solution Deactivate the key lock located on top of the SoundGate. When the slider reveals a GREEN label, the keys can be operated. Recharge the battery. Move the two devices closer together and re-attempt pairing. Make sure that all other nearby Bluetooth ®...
  • Page 50 Pairing Problem Pairing was The SoundGate is not in the unsuccessful pairing mode when your phone is trying to pair with it. The wrong passcode was entered.
  • Page 51 Solution The SoundGate’s pairing mode is active for 120 seconds. If the pairing is not completed within this time, repeat the pairing process again. Repeat the pairing process and ensure that you enter the passcode: 0000 (four zeroes) into your...
  • Page 52 The Bluetooth is off in the phone ® does not blink and/or in the SoundGate. when the phone is The phone and SoundGate are ringing and there is disconnected from each other. no ringing indica- tion in the hearing instruments The SoundGate is not paired to the mobile phone.
  • Page 53 Reconnection can be accomplished in three ways: 1) Turn SoundGate´s Bluetooth OFF, then ON. ® 2) Turn off your phone or SoundGate’s Blue tooth . Reconnection is now accom- ® plished by turning on your phone first and then your SoundGate’s Bluetooth ®...
  • Page 54 Phone Problem The phone key The SoundGate is out of power. does not blink when the phone is The Bluetooth connection ® ringing and there between the SoundGate is no ringing indica- and your phone is unsteady. tion in the hearing...
  • Page 55 ® that they will communicate is high but some incompatibilities may still exist. Make sure that the SoundGate is kept within 50 cm (20 inches) of the hearing instruments. For optimum performance always use the neck strap antenna.
  • Page 56 Phone Problem The other party has The SoundGate’s microphone difficulties hearing does not pick up your voice me on the phone clearly. I have difficulties Environmental sounds disturb hearing the other speech understanding. party on the phone in noisy environ-...
  • Page 57 Solution Talk straight into the microphone. Be careful not to let the SoundGate rub against clothes or other material during calls. Turn the hearing instrument microphones off by pressing the volume/program key up or down for 2 to 3 seconds.
  • Page 58 Wired audio Problem No audio in Audio source needs to be the hearing turned ON. instruments Volume Volume needs to be is too low/high adjusted on the audio source.
  • Page 59 Solution Ensure audio source is turned ON and unmuted. Adjust the volume on the audio source to a level that suits you when using the SoundGate.
  • Page 60 Charging Problem SoundGate does The battery is drained not work even completely. while charging Volume Problem When I press The keys are locked to prevent a key on the accidental button activation. SoundGate, nothing happens When I turn the The volume changes microphones to the default level.
  • Page 61 Solution The SoundGate needs to charge for at least 20 minutes before it can operate. For optimal battery life avoid draining the battery completely. Solution Deactivate the key lock located on top of the SoundGate. When the key lock slider reveals a GREEN label, the keys can be operated.

  • Page 62: International Warranty

    International warranty The Bernafon SoundGate has a limited warranty, covering defects in materials and workmanship. This warranty covers the SoundGate itself, but not accessories such as charger units, cables, etc. This warranty becomes invalid if a defect is a result of misuse or maltreatment.

  • Page 63: Warnings And Safety Guidelines

    Warnings and safety guidelines • SoundGate is not a toy and should be kept away from infants and small children. • SoundGate should not be used in an aircraft unless specifically permitted by the flight personnel. • SoundGate should not be operated in explosive environments such as mines.
  • Page 64 • The safety of using the SoundGate with the auxiliary input cable is determined by the external signal source. Connect only to mains-operated equipment in compliance with IEC-60065, IEC-60601 or equivalent safety standards. • The safety of recharging batteries with the USB...
  • Page 65 The emission power from the SoundGate is below international emission limits for Human Exposure. For comparison, the radiation of the SoundGate is less than unintended electromagnetic radiation from hair dryers, electric shavers etc. The SoundGate complies with international stan- dards concerning electromagnetic compatibility.

  • Page 66: Radio Communication

    Information to the user regarding the radio communication part of the device Bernafon AG SoundGate 1.4 FCC ID U6XSGATE2 7031A-SGATE2 Statement of compliance: This device complies with part 15 of the FCC Rules and RSS-210 of Industry Canada. Operation is sub- ject to the following two conditions: 1.
  • Page 67 • Consult the dealer or an experience radio/TV technician for help. Caution: Changes or modifications not expressly approved by Bernafon AG could void the user’s authority to operate the equipment.

  • Page 68: Declarations Of Conformity

    Declaration of conformity This Class I medical device is in conformance with the essential requirements of the Directive 93/42/EEC of the Council of the European Communities con- cerning medical devices, MDD. The radio com- munication part of the device complies with the essential requirements of the Directive 1999/5/EC of the European Parliament on radio equipment and telecommunications terminal equipment, R&TTE.

  • Page 69: Prevention Of Waste Electrical

    Prevention of waste electrical and electronic equipment (WEEE) This device contains electronic components. There- fore the Directive 2002/96/EC of the European Parliament on waste electrical and electronic equip- ment applies. The device was put on the market after the directive came into force. This is indicated by applying the following marking:...
  • Page 70 Notes...
  • Page 71 < > 8,15 mm Placeholder for FSC logo < 15 mm >...
  • Page 72 Australia New Zealand Bernafon Australia Pty. Ltd. Bernafon New Zealand Ltd. 12/97 Castlemaine Street Level 1, Building F Milton QLD 4064 27-29 William Pickering Drive Freecall 1800 809 111 Albany, Auckland 0632 Phone +61 7 3250 0300 Toll Free 0800 44 22 57...

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