Turtle Beach EAR FORCE RECON 320 User Manual page 16

Troubleshooting Tips
No sound:
Possible Cause
Master Volume Control turned down
PC Volume Control turned down
Loose connection
Voice Chat Drops:
Most in-game voice chat drops are caused by network congestion or "lag." They usually subside after a few moments so please be
patient. In extreme cases, you may need to leave the game and return to reset the chat function.
If you use a wireless internet connection, low signal strength from your modem/router can make the voice chat malfunction. For best
results, we recommend a wired connection from your modem/router to your computer.
Microphone not working:
Possible Cause
Not selected as an Input Device
Mic muted
Mic disconnected
If your issue is not resolved by these steps, please visit turtlebeach.com/support
Solution
Check that the Master Volume Control is set to an appropriate level.
On your PC, click the Speaker icon in the System Tray (lower right corner of the
screen) and slide it up to an appropriate level.
Confirm all connections are solid.
Solution
Select the Recon 320 as an Input Device as described in "Windows PC Setup" on
page 8. Additionally, check the Audio Settings in the specific software program you are
using.
Check that the Mic is set to the Mic symbol
Confirm that the Removable Mic Boom is firmly inserted into the Headset.
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