Page 2
Contents Display ................................ 3 Answering and Ending a Call ......................... 3 Placing a Call .............................. 3 Transfer A Call ............................... 3 Transfer to Voice Mail ........................... 3 Transfer to Cell Phone ........................... 3 Park Call ................................ 3 Retrieve a Parked Call ........................... 4 Page ................................ 4 Voice Mail .............................. 4 Missed Calls .............................. 4 GXP 2000/2010 Guide Red Road Telecom 443‐2700 2 ...
Page 3
Display Depending on the model, your phone’s display will change during the course of a call to let you know what’s going on. In the idle state, it displays the time, battery indicator, the name assigned to this extension, and an indicator “Line In Use” if another handset is using the line. When there is an incoming call, the display shows “Incoming Call” and on some phones the Caller ID. Answering and Ending a Call When your extension is ringing, pick up the handset and press the TALK key. To hang up, press “END”. Placing a Call Press the TALK button, listen for dial tone, and ial the number you want to call. To dial in speakerphone mode, press the “SPEAKER” button either before or after dialing the number. Transfer A Call First, tell your caller that there will be music and a few seconds of silence while the call is transferred. Press *. Your caller is placed on hold and you hear “Transfer” and then a dial tone. Dial the number to which you are transferring. When the party answers, announce the call. If you do not dial, or you pause more than 5 seconds, you will be reconnected to the caller. Destination party wants to accept the call: Hang up. Destination party does not want to accept the call: When the destination party hangs up, you are back with the original caller. Transfer to Voice Mail Transfer the call to #xxx (where xxx is the person’s extension number). Transfer to Cell Phone You can transfer to anyone’s cell phone, or whatever their forwarding number is, by transferring to ##xxx (where xxx is their extension number). Whatever number that person has programmed for their call forwarding will be dialed, whether call forwarding is turned on or off. Park Call With a “live” call on your phone, press #. Your caller is placed on hold. You hear “Pound” followed by a 2‐digit number. Hang up. GXP 2000/2010 Guide Red Road Telecom 443‐2700 3 ...
Page 4
Retrieve a Parked Call From any phone, dial # followed by the 2‐digit number to retrieve the call. Forgot the number? Dial #* to retrieve the most recently parked call. NOTE: On some cordless phones you cannot begin a dial string with ‘#’. ALTERNATE: Dial 777 to retrieve the parked call. Hold To place a call on hold, press the TALK button. Press it again to retrieve the call. A call on hold can not be retrieved from any other phone. Page To page any single extension, dial * followed by the extension number. Wait for a beep and then speak – what you say is announced over the speaker of that phone. To page multiple extensions, press the programmable key marked “PAGE”, wait for the beep, and then speak. If you have multiple page groups, follow the system prompts to select which group to page. Note: With a live call, park the call before paging. Voice Mail When you have a message waiting in your voice mailbox, your phone or interface box will have a blinking red light. On Uniden phones, there is a small red phone in the upper‐left corner that will blink red, and the display says “VM”. To retrieve your voice messages or program your voice mailbox, dial 700. For phones that have a voicemail button it will be labeled with a small enevelope – on Uniden 1500 series phones this is the “MUTE” button in the lower right‐hand corner. Simply press this button to access your voice mailbox. Follow the voice instructions. Please see the Red Road Telecom Messaging Guide for further details. IMPORTANT: If your phone is equipped with voice mail internally (such as the Uniden DECT 6.0), please be aware that if you enable the phone’s voice mail capability it may interfere with the Red Road voice mail, and that the phone’s messages will only be retrievable from the phone, while the Red Road voice messages can be retrieved from anywhere. Missed Calls When your phone display reports missed calls, you can press the “CID” arrow to look at them. On Uniden phones this is the right‐hand key on the central selection button. With a call displayed, press the TALK button to call that number. GXP 2000/2010 Guide Red Road Telecom 443‐2700 4 ...