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TELSTRA DECT
CORDLESS HEADSET

USER GUIDE

This cordless headset has been designed for ease of
use. Please read the instructions and keep it handy for
future reference. If you have any problems with your
headset, refer to the Help section of this User Guide.

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Summary of Contents for Telstra TELSTRA DECTCORDLESS HEADSET

  • Page 1: User Guide

    TELSTRA DECT CORDLESS HEADSET USER GUIDE This cordless headset has been designed for ease of use. Please read the instructions and keep it handy for future reference. If you have any problems with your headset, refer to the Help section of this User Guide.
  • Page 2 PLEASE LOOK IN THE HELP SECTION AT THE END OF THE USER GUIDE IF YOU EXPERIENCE ANY OPERATIONAL DIFFICULTIES WITH YOUR TELSTRA PRODUCT, OR PLEASE CONTACT THE TECHELP INFORMATION LINE 1300 369 193 OR CONTACT US BY EMAIL AT: tcpsupport_au@vtech.com GOT EVERYTHING? The package contains the following items: •...
  • Page 3: Table Of Contents

    IN THIS GUIDE Connect your headset Headset charger unit installation Headset battery installation Charge the headset Attaching accessories to your headset Earbuds Over-the-ear hook Over-the-head band Behind-the-neck band Getting to know your Headset Front of headset Back of headset Top of headset Headset lights overview Headset alert tones overview Using the headset...
  • Page 4 Call Waiting Join a call in progress Intercom Answer an incoming call during an intercom call Call transfer using intercom Help General information Replacing the headset battery Safety Cleaning Environmental Customer service & Product warranty...
  • Page 5: Connect Your Headset

    CONNECT YOUR HEADSET HEADSET CHARGER UNIT INSTALLATION Plug the mains power adaptor into the socket on the bottom of the headset charger unit. Plug the other end into the wall power socket and switch on. Note: Ensure power cord is fed through slot on charger unit so the unit sits flush with the desk.
  • Page 6: Headset Battery Installation

    HEADSET bATTERY INSTALLATION Insert the battery pack into the battery compartment. Press the battery pack down gently until it clicks into place..
  • Page 7: Charge The Headset

    CHARGE THE HEADSET Insert the headset into the magnetic charging mount on the headset charger unit and leave it to charge for at least 3 hours before use. The light will flash red to indicate the battery is charging.
  • Page 8: Attaching Accessories To Your Headset

    ATTACHING ACCESSORIES TO YOUR HEADSET EARbUDS There are three sizes of earbuds provide in the package. The medium-sized earbud is already attached to the headset. To remove an earbud from the headset earpiece: Hold both sides of the earbud and twist, then pull the earbud gently until it separates from the earpiece.
  • Page 9: Over-The-Ear Hook

    OVER-THE-EAR HOOk There are two sizes of ear hooks provided in the package. You can choose the most suitable ear hook and then attach it to the headset. To adjust the headset to wear on the left or right ear: To wear on the left ear: Make sure the ear hook ring is positioned as shown in the diagram below before installation.
  • Page 10 To wear on the right ear: 1. Make sure the ear hook ring is positioned as shown in the diagram below before installation. 2. Then, attach the ear hook ring to the headset. To attach the ear hook to the headset: To wear on the left ear: Remove any headset attachment connected to the headset earpiece (except the ear bud).
  • Page 11 Press the edge of the ear hook ring towards the earpiece until it clicks into place. Hook the headset onto the ear you want to use and adjust the angle of the headset until the microphone is pointing towards your mouth.
  • Page 12: Over-The-Head Band

    To remove the ear hook from the headset: Hold the headset with one hand and twist, then gently pull the ear hook with the other hand until it separates from the earpiece. OVER-THE-HEAD bAND To attach the head band to the headset: Remove any headset attachment connected to the headset earpiece (except the earbud).
  • Page 13 Push the earpiece towards the head band ring until it clicks into place. Adjust the head band to fit your head. Adjust and rotate the angle of the headset until the microphone is pointing towards your mouth.
  • Page 14 To remove the head band from the headset: Hold the headset with one hand and the head band ring with your other hand. Twist and gently pull the headset until it separates from the head band ring.
  • Page 15: Behind-The-Neck Band

    bEHIND-THE-NECk bAND To attach the neck band to the headset: Remove any headset attachment connected to the headset earpiece (except the earbud). Insert the earpiece into the neck band ring. Push the earpiece towards the neck band ring until it clicks into place.
  • Page 16 Place the neck band around your neck with the padded neck band rings over your ears. Adjust and rotate the angle of the headset until the microphone is pointing towards your mouth. To remove the neck band from the headset: Hold the headset with one hand and the neck band ring with your other hand.
  • Page 17: Getting To Know Your Headset

    GETTING TO kNOw YOUR HEADSET FRONT OF HEADSET On/Off button and light • Press to answer or end a call.
  • Page 18: Back Of Headset

    bACk OF HEADSET Earpiece Battery pack • Open to replace the battery pack. Microphone • The microphone incorporates noise cancelling technology for clearer calls.
  • Page 19: Top Of Headset

    TOP OF HEADSET Vol+/Vol- Push the volume switch on the headset to Vol- or • Vol+ to adjust the headset ringer volume while in idle mode or the earpiece listening volume while on a call. 2. Mute/Recall • Press to mute the microphone during a call. •...
  • Page 20: Headset Lights Overview

    HEADSET LIGHTS OVERVIEw Light Pattern Status Steadily on The headset is placed onto the charger unit and fully charged. Flashing The headset is in idle mode and not charging. BLUE Double flashing The headset is on a call. Triple flashing The headset is powering on.
  • Page 21: Headset Alert Tones Overview

    HEADSET ALERT TONES OVERVIEw Pattern Status One short beep • Headset microphone is muted every 30 seconds Two beeps • The ringer volume has reached its lowest setting. • The listening volume has reached its highest/lowest setting. • Any key is pressed while the Headset is out of range.
  • Page 22: Using The Headset

    USING THE HEADSET TURN THE HEADSET ON OR OFF Turn the headset on: Press and hold for two seconds. The light will flash blue for three times and you will hear three beeps as it turns on. Turn the headset off: Press and hold for two seconds.
  • Page 23: Temporary Ringer Silencing

    To adjust the headset earpiece listening volume: Push the volume switch on top of the headset to Vol+ • or Vol- when on a call to adjust the volume. TEmPORARY RINGER SILENCING When the headset is ringing, you can temporarily silence the ringer of the headset without disconnecting the call.
  • Page 24: Join A Call In Progress

    Press and hold Mute/Recall on the headset for two seconds to put your current call on hold and answer the new call. To switch back and forth between calls at any time, press and hold Mute/Recall for two seconds. JOIN A CALL IN PROGRESS The headset can join an outside call on a handset or the telephone base.
  • Page 25 Using the telephone base: Press MENU on the telephone base in idle mode. to highlight Intercom, then press Press SELECT. Your telephone base displays INTERCOM and a • list of devices. to highlight HEADSET and then > Press press SELECT. The headset rings. To answer an intercom call on the headset: Press on the headset.
  • Page 26: Answer An Incoming Call During An Intercom Call

    ANSwER AN INCOmING CALL DURING AN INTERCOm CALL When you receive an outside call during an intercom call, there is an alert tone on the headset To answer the call, press and hold Mute/Recall on the headset for two seconds. The intercom call ends automatically.
  • Page 27 From this intercom call, you have the following options: • You can transfer the call from the handset to the headset. Press OPTION, then press SELECT to select Transfer. The headset automatically connects to the outside call. • You can let the headset join on the outside call in a three-way conversation.
  • Page 28: Help

    HELP My headset doesn’t work at all. • Make sure that the battery is securely installed in the cordless headset. • Charge the battery in the cordless headset for at least three hours. For optimum daily performance, return the cordless headset to its base when not in use. •...
  • Page 29 I hear an echo when using the headset • Try adjusting the earpiece listening volume, see page 23. I hear other calls while using my headset. • Disconnect your Telstra telephone base from the telephone jack, and plug in a different telephone. If you still hear other calls, call your telephone service provider.
  • Page 30 • Make sure that the battery is securely installed in the headset. • Make sure the headset is placed properly into the headset charger unit to charge. • Unplug the unit’s electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the headset and headset charger unit to reset.
  • Page 31: General Information

    GENERAL INFORmATION REPLACING THE HEADSET bATTERY After a time, you may find that the headset battery is running out of charge more quickly. This is a standard sign of wear and the battery will need replacing. Replacement Lithium (Li-ion) polymer rechargeable batteries can be purchased from TecHelp line on 1300 369 193 your local electrical retailer.
  • Page 32: Cleaning

    • It is recommended that advice from a qualified expert be sought before using this product in the vicinity of emergency / intensive care medical equipment. • Your product may interfere with other electrical equipment, e.g. TV and radio sets clock / alarms and computers if placed too close.
  • Page 33: Environmental

    ENVIRONmENTAL • Do not expose to direct sunlight. • The product may heat up when the battery is being recharged or during prolonged periods of use. This is normal. However, we recommend that to avoid damage you do not place the product on antique / veneered wood.
  • Page 34: Customer Service & Product Warranty

    Customer Service If you require assistance in operating this product please call the TecHelp Information Line on 1300 369 193 or contact VTech by e-mail at: tcpsupport_au@vtech.com. If you are trying to access a Telstra Network Service and require assistance specifically related to the...
  • Page 35 VTech do not warrant that the product will be free from defects if defects are caused by an accident, misuse, abuse, improper installation or operation, vermin infestations, lack of reasonable care, unauthorised modification, loss of parts, tampering or attempted repair by a person not authorised by VTech; or where the product has been damaged by lightning or a mains power surge.
  • Page 36 For your records Date of purchase: _______________________________ Place of purchase: _______________________________ Serial number: _______________________________ For Voluntary Product Warranty purposes proof of purchase is required so please keep your receipt. The benefits conferred by this Voluntary Product Warranty are in addition to other rights and remedies that are available to you under law, which cannot be excluded.
  • Page 37 IMPORTANT NOTE: THIS IS NOT A PRODUCT RETURN OR SERVICE ADDRESS – PLEASE CONTACT TECHELP BY PHONE OR EMAIL FOR PRODUCT AND WARRANTY SUPPORT. NO LIABILITY WILL BE ACCEPTED BY VTECH FOR PRODUCTS RETURNED TO THIS ADDRESS UNDER THIS VOLUNTARY PRODUCT WARRANTY.
  • Page 38 FOR MORE INFORMATION CALL: TECHELP ON 1300 369 193 OR EMAIL: TCPSUPPORT_AU@VTECH.COM Version A 91-007626-010-100...

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Dect cordless headset

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