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5020 / 5040 Handset
User Guide

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Summary of Contents for Multitone 5020

  • Page 1 5020 / 5040 Handset User Guide...
  • Page 2 Congratulations on your new 5020 / 5040 Handset Your new handset will provide you with the greatest possible degree of flexibility and mobility due to high battery capacity, practical weight, size and design. STOP! Charge your handset 14 - 16...
  • Page 3: Table Of Contents

    About Your 5020 / 5040 Handset ........
  • Page 4 7.1.1 Phone Book ............26 7.1.2 Call Register .
  • Page 5 10.6.2 Reading a Short Message ..........42 10.6.3 Reading a Call Back Message .
  • Page 6 12.10.9 Wireless Headset Volume ..........57 12.10.10 Switch Between Wireless Headset and Handset .
  • Page 7: Getting Started

    1 Getting Started Read all information in this section before you use your handset. 1.1 Handset Information Danger: Ensure that the adapter voltage is the same as the electrical outlet voltage.The handset uses radio signals and does not guarantee a connection in all circumstances.
  • Page 8: Battery Information

    • Do not charge batteries unless you use the approved charger and the proper batteries. • Only use the original lithium battery type 84743418 (ICP73048) in the 5020 / 5040 Handset. Do not use these batteries with other products. These batteries were designed specifically for use with the 5020 / 5040 Handset and the 5020 / 5040 charger ONLY.
  • Page 9: Charging Battery

    1 To install battery press down back cover and slide it towards the bottom of the handset. 2 Lift off back cover. 3 Insert battery with the label readable. 4 Press back cover back in locked position (when you hear a click the back cover is in position).
  • Page 10: Battery Capacity

    The capacity of the battery depends on the use of backlight and talk time. Battery capacity in active mode: • 5020: up to 20 hours of talk time. 5040: up to 15 hours of talk time. Battery capacity in standby mode:...
  • Page 11: Battery Disposal

    • 5020: 200 hours when display backlight is turned off. 5040: 100 hours when display backlight is turned off. • 5020: 100 hours when display backlight is set at dimmed. 5040: 60 hours when display backlight is set at dimmed.
  • Page 12: About Your 5020 / 5040 Handset

    1 About Your 5020 / 5040 Handset Headset Connector (only 5020) Volume Control Adjusts speaker volume. Display Shows call information, handset status icons and guides you through option menus. Microphone...
  • Page 13 Left Softkey On hook Enters main menu. (idle) Confirms choices in menu. On hook is the term Turns handset off with a long (three used when second) key press. handset is in standby mode. Off hook Mutes microphone (active) Off hook is the term used when handset is in...
  • Page 14: Handset Display

    Keypad Lock/Unlock On hook Locks/unlocks keypad (Menu + Ø). (idle) Status Bar Display Center Softkey Text The display is divided in three parts: Status bar, Display center and Softkey Text (see figure above). The types of information shown in Status bar when: •...
  • Page 15: Status Icons

    • on hook (idle) - display shows Menu Shortcut : Menu gives access to the different functions of the handset. For more Menu information about the content of the menu, refer to “Using the Menu” on page For information about how to navigate the menu, refer to “Navigating Handset”...
  • Page 16 The telephone icon will appear when the handset is off hook or a call is connected. The envelope icon will appear when you receive a message. The charging icon will appear when the handset is placed in charger. The fully charged icon will appear when the battery is fully charged. The key lock icon indicates that the entire keypad is locked.
  • Page 17: Display Backlight

    1.1.2 Display Backlight The display backlight automatically turns on when an incoming call or message arrives, or if a key is pressed. The backlight turns off when the handset is idle after a preset period of time delay. You can disable the backlight to save power, refer to “Turning Backlight Off”...
  • Page 18: Entering Main Menu

    The handset also offers both personal and predefined shortcuts to selected functions in the menu. In the end of this chapter, you will find a section describing how to use these shortcuts. 1.2.1 Entering Main Menu Menu • To enter main menu press left softkey to activate 1.2.2 Scrolling in Menus •...
  • Page 19 • Personal shortcuts Personal shortcuts consist of functions you have chosen to add to a list of shortcuts. The list is assigned to the right softkey. • Predefined shortcuts Predefined shortcuts are unchangeable and assigned to different keys on the handset.
  • Page 20: Basic Handset Options

    1.2.8.2 Predefined Shortcuts Predefined shortcuts are unchangeable and assigned to different keys. In the following you will find a list of predefined shortcuts and a description of how to access and use them. Call list: While on hook, press left side of navigation key to enter call list. Incoming calls are illustrated with green arrows Outgoing calls are illustrated with blue arrows Missed calls are illustrated with red arrows...
  • Page 21: Adjusting Speaker Volume

    Turn off? 1 Press left softkey until the question ‘ ’ appears in display. 2 Press to confirm. Note: When you turn handset off, all content of call register and settings of time and date are deleted if the subscribed system does not resend the information to the handset.
  • Page 22: Off Hook Dialling (Dial Directly)

    code or line pool code to use. 1.1 Off Hook Dialling (Dial Directly) 1 Press to make a call. 2 Dial number. 3 Press to terminate the call. 1.2 On Hook Dialling (Pre-Dial) 1 Dial number. 2 Press to make a call. 3 Press to terminate the call.
  • Page 23: Dial From Call Register

    new call is received in call list. • Incoming calls are illustrated with green arrows • Outgoing calls are illustrated with blue arrows • Missed calls are illustrated with red arrows To dial from call list: 1 While on hook, press left side of navigation key to enter call list. 2 Scroll to the desired name or number and press Note: When you turn off the handset, all content of call list is deleted if the subscribed system does not resend the information to the handset.
  • Page 24: Speed Dial

    1.7 Speed Dial If you have assigned a number to one of the speed-dialing keys 0-9, do the following: • While on hook, press digit equivalent to number of the contact in the speed dial list continuously until call is started. Note: For more information about adding number to speed dial, refer to “Adding to Speed Dial”...
  • Page 25: Redirect A Call

    Reject • Press to refuse the call. The rejected call is registered as a missed call. 1.4 Redirect a Call Note: Redirecting a call is system dependent. If supported by the subscribed system, do the following: 1 While on a call, press 2 Dial number of the person you want to redirect the call to and press .
  • Page 26: Using The Menu

    1 Using the Menu The handset offers a range of functions that are grouped into menus. The main menu consists of seven menus: Phone Book, Call Register, Messages, MSF Function, External Services, Status and Settings. For more information about accessing and navigating the menu, refer to “Navigating Handset”...
  • Page 27: Msf Function

    1.1.4 MSF Function MSF Function is a special function based on MSF (Message Service Function). The function requires special software in the main system. 1.1.5 External Services External Services are features placed in the main system, and only available if the handset is subscribed to a system solution.
  • Page 28 4 Delete Messages 1 New message 2 Inbox 3 Outbox 4 Erase messages 5 Templates MSF Function 1 Number: Status 1 Silent 2 Headset 3 Auto answer 4 Battery 5 Ringing tone 6 Volume 7 Firmware version Settings 1 Ringing volume 2 Ringing tone 3 Alerting volume 4 Vibrator...
  • Page 29: Phone Book

    1 Phone Book You can store numbers and names in your phone book. The phone book can store up to 250 names with four numbers each. A maximum of 24 digits, including spaces, is allowed for each number. Names are sorted alphabetically starting with their first character.
  • Page 30: Dialing Contact From Phone Book

    4 To find a name you can: • Scroll until you reach the desired name. To scroll through the names quickly press the navigation key continuously. • Use quick search by pressing the first letter(s) (max. 5 letters) of the desired name (refer to “Using the Alphanumeric Keyboard”...
  • Page 31: Adding To Speed Dial

    Find name Select 3 Scroll to and press 4 To find a name you can: • Scroll until you reach the desired name. To scroll through the names quickly press the navigation key continuously. • Use quick search by pressing the first letter(s) (max. 5 letters) of the desired name (refer to “Using the Alphanumeric Keyboard”...
  • Page 32: Deleting Number

    1.2.6 Deleting Number You can delete a single number at any time and still keep the rest of the belonging numbers of a contact. If you want to delete a contact and all belonging numbers, refer “Deleting Contact” on page Menu 1 Press to enter main menu.
  • Page 33: Adding New Contact

    Find name Select 3 Scroll to and press 4 To find a name you can: • Scroll until you reach the desired name. To scroll through the names quickly press the navigation key continuously. • Use quick search by pressing the first letter(s) (max. 5 letters) of the desired name (refer to “Using the Alphanumeric Keyboard”...
  • Page 34: Incoming Calls

    1.1 Incoming Calls Incoming call is a list of all your incoming calls sorted by date and time of the call, starting with the latest call. If name and number of incoming call already exits in your phone book, the incoming call will be represented with the name of the contact.
  • Page 35: Outgoing Calls

    Details 4 Scroll to the desired call and press Options Delete from list 5 Press and scroll to Select 6 Press to confirm. 1.2 Outgoing Calls Outgoing calls is a list of all your outgoing calls sorted by date and time of the call, starting with the latest call.
  • Page 36: Deleting An Outgoing Call From List

    1.2.3 Deleting an Outgoing Call from List Menu 1 Press to enter main menu. Call Register Select 2 Scroll to and press Outgoing Calls Select 3 Scroll to and press Details 4 Scroll to the desired call and press Options Delete from list.
  • Page 37: Deleting A Missed Call From List

    Add to phone book Select 6 Scroll to and press 7 Write the name of the contact using the digits 0-9 (refer to “Using the Alphanumeric Save Keyboard” on page 29) and press 1.3.3 Deleting a Missed Call from List Menu 1 Press to enter main menu.
  • Page 38: Deleting All Missed Calls

    Note: If you only want to delete a single outgoing call, see “Deleting an Outgoing Call from List” on page 1.4.3 Deleting All Missed Calls Menu 1 Press to enter main menu. Call Register Select 2 Scroll to and press Delete Select 3 Scroll to...
  • Page 39: Writing And Sending A New Message

    If the memory of inbox and outbox is full, the handset will automatically erase the old- est message when a new message need to be stored. If you want to delete messages from inbox or outbox manually, refer to “Erasing a Sin- gle Message”...
  • Page 40: Saving A New Message In Outbox

    Options 1 Press Clear text Select 2 Scroll to and press 1.2 Saving a New Message in Outbox You can write a message and then save it in outbox for later handling. Menu 1 Press to enter main menu. Messages Select 2 Scroll to and press...
  • Page 41: Sending Messages Using Templates

    Save message Select 8 Scroll to and press Templates Select 9 Scroll to and press 1.5 Sending Messages Using Templates You can create up to 10 templates in relation to the kind of message you often need to send. To create a new template, refer to “Saving a New Message as a Template”...
  • Page 42: Reading A Long Message

    but are sent from an external application. The external applications may vary from sys- tem to system. For more information, please contact your system administrator. Examples of messages sent from an external application are: • Long messages Long messages have a maximum length of 72 characters and are saved in inbox in the handset.
  • Page 43: Reading A Call Back Message

    • Press 1.6.3 Reading a Call Back Message The envelope icon , text message and contact information appear in the display, when you receive a call back message. The display shows text message and contact information alternately. To act on the call back message: •...
  • Page 44: Reply Using A Template

    Inbox Select 3 Scroll to and press Select. 4 Scroll to the desired received message and press Options 5 Press Reply Select 6 Scroll to and press Original text Select 7 Scroll to and press Options 8 Write a message in continuation of received message and press Send Select 9 Scroll to...
  • Page 45: Resending A Message

    Send Search 7 Press and then press 8 To find a name you can: • Scroll until you reach the desired name. To scroll through the names quickly press the navigation key continuously. • Use quick search by pressing the first letter(s) (max. 5 letters) of the desired name (refer to “Using the Alphanumeric Keyboard”...
  • Page 46: Erasing A Single Message

    1.11 Erasing a Single Message The handset will automatically erase the oldest message when the memory of inbox and outbox is full (refer to “Messages” on page 38). If you want to delete a message manually, do the following: Menu 1 Press to enter main menu.
  • Page 47: Erase All Messages From Outbox

    1.14 Erase All Messages from Outbox Use this function to erase all messages from your outbox. Menu 1 Press to enter main menu. Messages Select 2 Scroll to and press Erase message Select 3 Scroll to s and press Outbox Select 4 Scroll to and press...
  • Page 48: Headset

    1.2 Headset Using headset allows you to keep up your activities and use the phone at the same time. For more information about changing settings for headset, refer to “Scroll to On or Off and press Change.” on page 1.3 Auto Answer When auto answer is turned on, the handset automatically goes off hook when ringing.
  • Page 49: Settings

    1 Settings The setting menu offers you the opportunity to customize the handset according to your needs. The settings can be changed at any time. The setting menu consists of: ringing volume, ringing tone, alerting volume, vibrator, silent mode, auto key lock, backlight, auto answer, out of range and advanced settings.
  • Page 50: Vibrator

    • You receive a new message. • You send a message. • The handset is moving out of range. • The handset is out of range. • The battery capacity is low. • You create a login. To adjust alerting volume: Menu 1 Press to enter main menu.
  • Page 51: Changing Settings Of Silent Mode

    1.5.1 Changing Settings of Silent Mode When silent mode is turned on, you can select other ways of indicating incoming calls or messages: • Display flashing When turned on, the display will flash when an incoming call or message arrives. •...
  • Page 52: Setting Backlight At Dimmed

    1.7.1 Setting Backlight at Dimmed When setting display backlight at dimmed, display information can still be seen vaguely when handset is in standby mode. Menu 1 Press to enter main menu. Settings Select 2 Scroll to and press Backlight Select 3 Scroll to and press Dimmed...
  • Page 53: Changing Settings Of Auto Answer

    Menu 1 Press to enter main menu. Settings Select 2 Scroll to and press Auto answer Select 3 Scroll to and press Change 4 Scroll to and press Note: When charging, auto answer is inactive. 1.8.1 Changing Settings of Auto Answer When auto answer is turned on, you can select different situations where to use auto answer.
  • Page 54: Changing Settings Of Out Of Range

    Menu 1 Press to enter main menu. Settings Select 2 Scroll to and press Out of range Select 3 Scroll to and press Change 4 Scroll to and press 1.9.1 Changing Settings of Out of Range The handset offers two types of out of range alerts: •...
  • Page 55: Pair Wireless Headset With The Handset

    Bluetooth Select 3 Scroll to and press Active Select 4 Scroll to and press Select 5 Scroll to and press . The Bluetooth function is now activated. 1.10.2 Pair Wireless Headset with the Handset When setting up a bluetooth connection, you will need to search for a compatible device with bluetooth connectivity in order to pair this device to your handset.
  • Page 56: Disconnect Wirelees Headset

    , and Bluetooth is activated again. 5 Press Options Connect 6 Press and scroll to Select 7 Press to connect to the headset again. 1.10.5 Disconnect Wirelees Headset. Menu 8 Press to enter main menu. Settings Select 9 Scroll to and press Bluetooth Select...
  • Page 57: Wireless Headset Volume

    Menu 1 Press to enter main menu. Settings Select. 2 Scroll to and press Bluetooth Select 3 Scroll to and press Active Select 4 Scroll to and press Settings Select 5 Scroll to and press Auto connet Select, Back . The wireless headset 6 Activate by pressing then press...
  • Page 58: Language

    1.11.1 Language There are 10 predefined languages in the handset: English, Spanish, French, German, Dutch, Czech, Italian, Danish, Norwegian and Swedish. Menu 1 Press to enter main menu. Settings Select 2 Scroll to and press Advanced Select 3 Scroll to and press Language Select...
  • Page 59 scribe to a system, refer to “Creating a Login” on page 1.11.4.1 Selecting a Login If you want to change to another system manually, do the following: Menu 1 Press to enter main menu. Settings Select 2 Scroll to and press Advanced Select 3 Scroll to...
  • Page 60: Time & Date

    Menu 1 Press to enter main menu. Settings Select 2 Scroll to and press Advanced Select 3 Scroll to and press Login Select 4 Scroll to and press Create login Select 5 Scroll to and press . The handset will start searching for a system.
  • Page 61: Date Format

    Time & date Select 4 Scroll to and press Time format Select 5 Scroll to and press Change 6 Scroll to desired time format and press 1.11.5.2 Set Time Menu 1 Press to enter main menu. Settings Select 2 Scroll to and press Advanced Select...
  • Page 62: General Information

    1 General Information 1.1 Troubleshooting The handset freezes. Remove and replace battery pack. Press left softkey to turn on the handset. The handset does not ring. Silent mode Check whether is turned Create Login The handset cannot find a system ID at Check whether the system is set to allow subscriptions.
  • Page 63: Technical Specification

    Weight: 110 g incl. battery ± 10 g Capacity 5020: Active talking time up to 20 hours. 5040: Active talking time up to 15 hours. 5020: Stand-by time up to 200 hours. 5040: Active talking time up to 100 hours.
  • Page 64 / 5040 Handset è conforme ai requisiti essenziali ed alle [Italian]: altre disposizioni pertinenti stabilite dalla direttiva 1999/5/ Hér með lýsir Polycom (UK) Ltd yfir því að 5020 / 5040 Íslenska Handset er í samræmi við grunnkröfur og aðrar kröfur, sem (Icelandic): gerðar eru í...
  • Page 65 Polycom (UK) Ltd declara que este 5020 / 5040 Handset está Português conforme com os requisitos essenciais e outras disposições [Portuguese]: da Directiva 1999/5/CE. Polycom (UK) Ltd izjavlja, da je ta 5020 / 5040 Handset v Slovensko skladu z bistvenimi zahtevami in ostalimi relevantnimi [Slovenian]: dolocili direktive 1999/5/ES.
  • Page 66 Explosive Device Proximity Warning Warning Do not operate your wireless network device near unshielded blasting caps or in an explosive environment unless the device has been modified to be especially qualified for such use. Gebruik dit draadloos netwerkapparaat alleen in de buurt van onbeschermde ontstekers of in een omgeving met Waarschuwing explosieven indien het apparaat speciaal is aangepast om...
  • Page 67: Important Safety Instructions

    The WEEE Marking on this equipment indicates that the product must not be disposed of with unsorted waste, but must be collected separately. Before using your telephone equipment, you should always follow basic safety instruc- tion to reduce the risk of fire, electrical shock and injury to persons, and damage to property.
  • Page 68: Spare Parts And Accessories

    15. This telephone will not operate in the event of a blackout. Please keep a backup phone for emergencies. 16. Installation must be performed in accordance with all relevant national wiring rules. 17. Plug acts as Disconnect Device - The socket outlet to which this apparatus is con- nected must be installed near the equipment and must always be readily accessi- ble.
  • Page 69 SAR: Device has been tested for SAR compliance for head and body worn configura- tions. The highest reported SAR values are: head 0.049 W/kg (5020) / 0.206 W/kg (5040) and body worn 0.075 W/kg(5020) / 0.330 W/kg (5040).
  • Page 70 Privacy of communications may not be ensured when using this telephone. Power Outage: In the event of a power outage, your cordless telephone will not operate. The cordless telephone requires electricity for operation. You should have a telephone which does not require electricity available for use during power outages. Information to user: The users manual or instruction manual for an intentional or unintentional radiator shall caution the user that changes or modifications not expressly approved by the party responsible for compliance could void the user’s...

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