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User's Manual
Satellite L30W-B/L35W-B
Satellite Click L30W-B/L35W-B
Satellite Click 2 L30W-B/L35W-B
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   Summary of Contents for Toshiba Satellite L30W-B

  • Page 1

    User's Manual Satellite L30W-B/L35W-B Satellite Click L30W-B/L35W-B Satellite Click 2 L30W-B/L35W-B Series...

  • Page 2: Table Of Contents

    Table of Contents Chapter 1 TOSHIBA Legal, Regulatory and Safety Copyright, Disclaimer and Trademarks ..........1-1 Regulatory Information ................. 1-2 Video Standard Notice ................1-7 OpenSSL Toolkit License Issues ............1-8 FreeType License Issues ..............1-10 Disposing of the computer and the computer's batteries ....1-13 General Precautions ................

  • Page 3

    TOSHIBA Password Utility ..............5-7 TOSHIBA System Settings ..............5-9 USB Charge ..................5-10 TOSHIBA Media Player by sMedio TrueLink+ ........5-13 TOSHIBA PC Health Monitor .............. 5-14 TOSHIBA Setup Utility ................ 5-16 System Recovery ................5-17 Chapter 6 Troubleshooting Problem solving process ..............

  • Page 4: Chapter 1 Toshiba Legal, Regulatory And Safety

    TOSHIBA computers. Copyright, Disclaimer and Trademarks Copyright © 2014 by TOSHIBA Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of TOSHIBA. No patent liability is assumed, with respect to the use of the information contained herein.

  • Page 5: Regulatory Information

    ® The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Toshiba Corporation and its affiliates is under license. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

  • Page 6

    Only peripherals complying with the FCC class B limits may be attached to this equipment. Operation with non-compliant peripherals or peripherals not recommended by TOSHIBA is likely to result in interference to radio and TV reception. Shielded cables must be used between the external devices and the computer's HDMI(micro) port, Universal Serial Bus (USB 2.0 and...

  • Page 7

    EMC (Electromagnetic Compatibility) and safety standards. However, TOSHIBA cannot guarantee that this product still observes these EMC standards if options or cables not produced by TOSHIBA are connected or implemented. In this case the persons who have connected/implemented those options/cables have to provide assurance that the system (PC plus options/cables) still fulfils the required standards.

  • Page 8

    Note that Canadian Department of Communications (DOC) regulations provide, that changes or modifications not expressly approved by TOSHIBA Corporation could void your authority to operate this equipment. This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

  • Page 9

    Evaluation, Authorization and Restriction of Chemicals), entered into force on 1 June 2007, with phased deadlines to 2018. Toshiba will meet all REACH requirements and is committed to provide our customers with information about the presence in our articles of substances included on the candidate list according to REACH regulation.

  • Page 10: Video Standard Notice

    For more detailed information about recycling of this product, please visit our website ( http://www.toshiba-india.com ) or contact call center (1800-200-8674). These symbols may not stick depending on the country and region where you purchased.

  • Page 11: Openssl Toolkit License Issues

    OTHER USE. ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL, INTERNAL AND COMMERCIAL USES AND LICENSING MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM. OpenSSL Toolkit License Issues LICENSE ISSUES ============== The OpenSSL toolkit stays under a dual license, i.e. both the conditions of the OpenSSL License and the original SSLeay license apply to the toolkit.

  • Page 12

    NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...

  • Page 13: Freetype License Issues

    All advertising materials mentioning features or use of this software must display the following acknowledgement: "This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)" The word 'cryptographic' can be left out if the routines from the library being used are not cryptographic related :-). If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement:...

  • Page 14

    This license applies to all files found in such packages, and which do not fall under their own explicit license. The license affects thus the FreeType font engine, the test programs, documentation and makefiles, at the very least. This license was inspired by the BSD, Artistic, and IJG (Independent JPEG Group) licenses, which all encourage inclusion and use of free software in commercial and freeware products alike.

  • Page 15

    archive. If you are unsure whether or not a particular file is covered by this license, you must contact us to verify this. The FreeType Project is copyright (C) 1996-2000 by David Turner, Robert Wilhelm, and Werner Lemberg. All rights reserved except as specified below.

  • Page 16: Disposing Of The Computer And The Computer's Batteries

    Disposing of the computer and the computer's batteries The computer's battery is not user-accessible. Contact an authorized TOSHIBA service provider for details regarding how to dispose of the computer and the batteries. General Precautions TOSHIBA computers are designed to optimize safety, minimize strain and withstand the rigors of portability.

  • Page 17

    Never cover or block the air vents. Always operate your computer on a hard flat surface. Using your computer on a carpet or other soft material can block the vents. Always provide sufficient space around the computer. Overheating your computer or AC adaptor could cause system failure, computer or AC adaptor damage or a fire, possibly resulting in serious injury.

  • Page 18: Moving The Computer

    Do not lay the AC adaptor on a material that is sensitive to heat as the material could become damaged. Pressure or impact damage Do not apply heavy pressure to the computer or subject it to any form of strong impact as this can damage the computer's components or otherwise cause it to malfunction.

  • Page 19: Safety Icons

    Never transport your computer with any cards installed - this may cause damage to either the computer and/or the card resulting in computer failure. Always use a suitable carry case when transporting the computer. When carrying your computer, be sure to hold it securely so that it does not fall or hit anything.

  • Page 20: Chapter 2 Getting Started

    Some of the features described in this manual may not function properly if you use an operating system that was not pre-installed by TOSHIBA. Equipment checklist Carefully unpack your computer, taking care to save the box and packaging materials for future use.

  • Page 21

    HDD or Hard Disk Some models are equipped with a "Solid State Drive Drive (SSD)" instead of a Hard Disk Drive. In this manual, the word "HDD" or "Hard Disk Drive" also refers to the SSD unless otherwise stated. Click Tap the Touch Pad or click the left Touch Pad control button once.

  • Page 22: Using Your Computer For The First Time

    TOSHIBA Keyboard Dock can turn your tablet into a laptop for extensibility including a physical keyboard and extra ports. To use in laptop mode, you need to connect TOSHIBA Keyboard Dock to the tablet by following the steps below: Hold the display panel with two hands on both the left and right sides.

  • Page 23

    Press down the tablet until it clicks into place. The docking connector on the keyboard dock engages the docking interface on the tablet. Figure 2-1 Connecting the keyboard dock Product appearance depends on the model you purchased. 1. Guide pins 3.

  • Page 24

    Do not lift the computer by the display screen or the palm rest on the keyboard dock. Fail to follow this instruction may cause damage to the computer or result in minor injury Do not press or push with excess force on the display panel, otherwise the computer body may become unsteady and possibly fall over.

  • Page 25

    DC power and reduces the voltage supplied to this computer. Always use the TOSHIBA AC adaptor that was included with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury.

  • Page 26

    Never plug the AC adaptor into a power source that does not correspond to both the voltage and the frequency specified on the regulatory label of the unit. Failure to do so could result in a fire or electric shock, possibly resulting in serious injury. Always use or purchase power cables that comply with the legal voltage and frequency specifications and requirements in the country of use.

  • Page 27: Turning On The Power

    Either a 2-pin or 3-pin adaptor/cord will be included with the computer depending on the model. Connect the AC adaptor’s DC output plug to the DC IN 19V jack. Figure 2-6 Connecting the DC output plug to the computer (laptop mode) Product appearance depends on the model you purchased.

  • Page 28: Getting To Know Windows

    Figure 2-8 Turning on the power 1. Power button Product appearance depends on the model you purchased. Initial setup The Windows Startup Screen will be the first screen displayed when you turn on the power. Follow the on-screen instructions on each screen in order to properly install the operating system.

  • Page 29

    Power Options icon The Start screen provides you a convenient way to enter the Shut Down/ Sleep/Hibernation Mode. You can just click the power icon ( ) on the upper right of the Start screen and then select the mode you want. Charms Use the Windows charms to start apps, find documents, set up system components, and perform most other computing tasks.

  • Page 30: Turning Off The Power

    Sign-in options Windows offers a number of sign-in options including Password ( PIN ( ) and Picture password ( ) authentication to prevent from unauthorized access. You are allowed to select an option on the Windows login screen by clicking sign-in options if you have multiple sign-in methods set for a user account.

  • Page 31: Sleep Mode

    Please note that keyboard keys can only be used if the Wake- up on Keyboard option is enabled within the TOSHIBA System Settings. If the computer enters Sleep Mode while a network application is active, the application might not be restored when the computer is next turned on and the system returns from Sleep Mode.

  • Page 32: Hibernation Mode

    Benefits of Sleep Mode The Sleep Mode feature provides the following benefits: Restores the previous working environment more rapidly than the Hibernation Mode feature. Saves power by shutting down the system when the computer receives no input or hardware access for the time period set by the System Sleep Mode feature.

  • Page 33

    Data will be lost if you disconnect the AC adaptor before the save is completed. Do not switch to Hibernation Mode while transferring data to external media, such as USB devices, memory media or other external memory devices, as data will be lost. Benefits of Hibernation Mode The Hibernation Mode feature provides the following benefits: Saves data to the Hard Disk Drive when the computer automatically...

  • Page 34

    Data save in Hibernation Mode When you turn off the power in Hibernation Mode, the computer will take a moment to save the current data in memory to the Hard Disk Drive. After you turn off the computer, and the content of memory has been saved to the Hard Disk Drive, turn off the power to any peripheral devices.

  • Page 35: Chapter 3 The Grand Tour

    Chapter 3 The Grand Tour This chapter identifies the various components of the computer - it is recommended that you become familiar with each before you operate the computer. Legal Footnote (Non-applicable Icons) For more information regarding Non-applicable Icons, please refer to the Legal Footnotes section.

  • Page 36: Display Screen

    Figure 3-1 The computer in tablet mode 1. Display screen 11. Volume up/down button 2. Web Camera 12. HDMI(micro) port 3. Web Camera LED 13. Universal Serial Bus (USB 2.0) port 4. Ambient light sensor 14. Headphone/Microphone combo jack 5. Microphone 15.

  • Page 37

    Legal Footnote (LCD) For more information regarding LCD, please refer to the Legal Footnotes section. Web Camera Web Camera is a device that allows you to record video or take photographs with your computer. You can use it for video chatting or video conferences using a communication tool.

  • Page 38

    Power button Press this button to turn the computer's power on or off. Volume up/down Press the button to increase or decrease the button volume. HDMI(micro) port HDMI(micro) port can connect to HDMI cable with Type D connector. An HDMI cable sends video and audio signals. In addition to this, it can send and receive control signals.

  • Page 39: The Computer (laptop Mode)

    Memory media slot This slot lets you insert an SD™/SDHC™/ SDXC™ memory card, miniSD™/microSD™ Card and MultiMediaCard™. Refer to the Memory media section for more information. Keep foreign metal objects, such as screws, staples and paper clips, out of the Memory media slot. Foreign metal objects can create a short circuit, which can cause damage and fire, possibly resulting in serious injury.

  • Page 40: Back View

    Power indicator The Power indicator glows white when the computer is turned on. However, if you turn the computer off into Sleep Mode, this indicator will blink white. Wireless The Wireless communication indicator glows communication amber when the Bluetooth or Wireless LAN indicator function is turned on.

  • Page 41

    Please note that it is not possible to confirm the operation of all functions of all USB devices that are available. Some functions associated with a specific device might not operate properly. Before removing a USB device from the USB port of your computer, click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar, and then select the USB device that you want to remove.

  • Page 42: Internal Hardware Components

    This computer includes a battery pack inside. However, please do not attempt to dismount or replace it by yourself. Please contact an authorized TOSHIBA service provider, if necessary. The rechargeable lithium-ion battery pack provides power to the computer when the AC adaptor is not connected.

  • Page 43

    The processor type varies depending on model. To check which type of processor is included in your model, open the TOSHIBA PC Health Monitor utility by clicking Desktop Assist -> Support & Recovery -> PC Health Monitor on the desktop, and then click PC Information.

  • Page 44

    Video RAM The memory in a computer's graphics adaptor, used to store the image displayed on a bitmap display. The amount of Video RAM available is dependent on the computer's system memory. Click Desktop Assist -> Control Panel -> Appearance and Personalization -> Display -> Adjust resolution on the desktop.

  • Page 45: Power Condition Descriptions

    In this control panel: Click Power and select On battery. Click Off under Display Power Saving Technology. Click Apply. If you want to enable this feature, under the conditions mentioned above, click On under Display Power Saving Technology. ® Intel Smart Connect Technology ®...

  • Page 46

    The LED in the table below refers to the DC IN/Battery indicator. Power on Power off (no operation) AC adaptor Battery fully • Operates • No charge connected charged • No charge • LED: white • LED: white Battery partially •...

  • Page 47

    If the battery pack becomes too hot while it is being charged, the charge will stop and the DC IN/Battery indicator will go out. When the battery pack's temperature falls to a normal range, charging will resume - this process will occur regardless of whether the computer's power is on or off. Power indicator Check the Power indicator to determine the power status of the computer - the following indicator conditions should be noted:...

  • Page 48: Chapter 4 Operating Basics

    Chapter 4 Operating Basics This chapter describes the basic operations of your computer, and highlights the precautions that should be taken when using it. Operating in Tablet Mode When operating the computer in tablet mode, follow the instructions below. Figure 4-1 Operating the computer in tablet mode Hold the computer firmly on your forearm.

  • Page 49: Using The Touch Screen

    Figure 4-2 Rotating the computer sideways You can lock the orientation and always use the computer in Portrait or Landscape mode by pressing O while holding down the Windows ( key. When the computer is in laptop mode, however, the screen orientation will always be in Landscape mode.

  • Page 50: Using The Touch Pad

    Slide Drag your finger on the touch screen to move through what's on the screen. Swipe to select Quickly slide down an item with your finger, such as an app tile to select it. This usually opens the app commands. Swipe Quickly move your finger in from the edge of the screen, without pausing when you first touch it.

  • Page 51: The Keyboard

    Pinch or stretch Place two or more fingers down on the Touch Pad and move them toward each other (pinch) or away from each other (stretch). This will show different levels of information or visually zooms in or out. Two-Finger Scroll Place two fingers down and slide them vertically or horizontally from anywhere on the Touch Pad.

  • Page 52

    Figure 4-3 CAPS LOCK indicators 1. CAPS LOCK indicator CAPS LOCK This indicator glows green when letter keys are locked into their uppercase format. Function Key The function keys (F1 ~ F12) are the twelve keys at the top of your keyboard.

  • Page 53: Battery

    Some functions will show the toast notification at the edges of the screen. Those toast notifications are disabled at factory default. You can enable them in the TOSHIBA Function Key application. To access it, click Desktop Assist -> Tools & Utilities -> Function Key on the desktop.

  • Page 54

    Battery pack When the AC adaptor is not connected, the computer's main power source is this lithium ion battery pack, also referred to in this manual as the main battery. Real Time Clock (RTC) function The Real Time Clock (RTC) function is supported. The main battery provides power for the internal real time clock and calendar function and also maintains the system configuration while the computer is turned off.

  • Page 55

    Use only the computer connected to an AC power source or optional TOSHIBA Battery charger to charge the battery pack. Never attempt to charge the battery pack with any other charger. Charging Time The following table shows the approximate time required to fully charge a discharged battery.

  • Page 56

    Monitoring battery capacity Remaining battery power can be monitored using the following methods. Clicking the battery icon on the Windows Taskbar Via the Battery Status in the Windows Mobility Center window You should wait at least 16 seconds after turning on the computer before trying to monitor the remaining operating time.

  • Page 57: Memory Media

    Battery type Sleep Mode Shut Down Mode Battery pack (45Wh, 3 about 2.5 days about 11 days cell) Extending battery life To maximize the life of your battery packs: At least once a month, disconnect the computer from a power source and operate it on battery power until the battery pack fully discharges.

  • Page 58

    Please note that not all memory media have been tested and verified to work correctly. Therefore, it is not possible to guarantee that all memory media will operate properly. Figure 4-4 Examples of memory media Secure Digital (SD) Card microSD card adaptor and microSD card MultiMediaCard (MMC) Points to note about the memory media card...

  • Page 59

    Formatting a memory media card Memory media cards are sold already formatted in conformity to specific standards. If you reformat a memory card, be sure to reformat it with a device such as digital camera or digital audio player that uses the memory cards, not with the format command provided within Windows.

  • Page 60

    Inserting memory media The following instructions apply to all types of supported media devices. To insert memory media, follow the steps as detailed below: Turn the memory media so that the contacts (metal areas) face down. Insert the memory media into the memory media slot on the computer. Press the memory media gently until it clicks into place.

  • Page 61: External Display

    Do not remove the memory media while the computer is in Sleep or Hibernation Mode. The computer could become unstable or data in the memory media could be lost. Do not remove only the miniSD/microSD Card while leaving the adaptor in the memory media slot. External Display Your computer video capabilities can be enhanced with additional displays.

  • Page 62

    Figure 4-6 Connecting the HDMI(micro) port 1. HDMI(micro) port 2. HDMI cable Product appearance depends on the model you purchased. Please do not plug/unplug an HDMI device under the following conditions: The system is starting up. The system is shutting down. When you connect a television or external monitor to the HDMI port, the display output device is set to HDMI.

  • Page 63

    While communication is being carried out. Selecting HD Format To select the display mode, follow the steps as detailed below: Click Desktop Assist -> Control Panel -> Appearance and Personalization -> Display -> Change display settings -> Advanced settings -> List All Modes . Select one of the modes at List All Modes.

  • Page 64: Optional Toshiba Accessories

    For reference, the following list details some of the items that are available from your reseller or TOSHIBA dealer: Universal AC Adaptor If you frequently use your computer at more than...

  • Page 65: Dts Sound

    On the Enhancements tab select the sound effects you would like, and click Apply. DTS Sound DTS Sound™ utilizes advanced patented techniques to retrieve audio cues buried in the original source material and deliver immersive surround sound complete with deep, rich bass and crystal clear dialog. DTS Sound is provided with some models.

  • Page 66: Chapter 5 Utilities And Advanced Usage

    README.TXT file (if applicable). TOSHIBA Desktop TOSHIBA Desktop Assist is a graphical user Assist interface that provides access to specific tools and TOSHIBA utilities and applications that make the use and configuration of the computer easier.

  • Page 67

    To access this utility, click Desktop Assist -> Tools & Utilities -> System Settings on the desktop. TOSHIBA Setup TOSHIBA Setup Utility is a BIOS setup utility that Utility provides you a menu-based user interface so that you can easily view and change BIOS settings.

  • Page 68

    To access this utility, click Desktop Assist -> Tools & Utilities -> eco Utility on the desktop. For details on TOSHIBA eco utility, see the help file. TOSHIBA Media This software is a multimedia player which can Player by sMedio be used to play back video, music and photo.

  • Page 69

    TOSHIBA Service This application allows your computer to Station automatically search for TOSHIBA software updates or other alerts from TOSHIBA that are specific to your computer system and its programs. When enabled, this application periodically transmits to our servers a limited...

  • Page 70: Special Features

    Windows Store applications are not included in the setup files above but can be downloaded from Windows Store. Special features The following features are either unique to TOSHIBA computers or are advanced features which make the computer more convenient to use. Access each function using the following procedures.

  • Page 71

    System automatic This feature automatically shuts down the system Sleep/Hibernation into either Sleep Mode or Hibernation Mode when there is no input or hardware access for a Mode specified time. This can be specified in the Power Options. Power on password Two levels of password security, supervisor and user, are available to prevent unauthorized access to your computer.

  • Page 72: Toshiba Password Utility

    TOSHIBA Password Utility The TOSHIBA Password Utility provides two levels of password security: User and Supervisor. Passwords set by the TOSHIBA Password Utility function are different from the Windows password. User Password To start the utility, click the following items on the desktop: Desktop Assist ->...

  • Page 73

    Please refer to TOSHIBA Setup Utility section for further information. If you forget your HDD User Password, TOSHIBA will NOT be able to assist you, and your HDD will be rendered COMPLETELY and PERMANENTLY INOPERABLE. TOSHIBA will NOT be held...

  • Page 74: Toshiba System Settings

    To run TOSHIBA System Settings, click Desktop Assist -> Tools & Utilities -> System Settings on the desktop. The TOSHIBA System Settings window contains a number of tabs to allow specific functions of the computer to be configured. In addition there are also three buttons: OK, Cancel and Apply.

  • Page 75: Usb Charge

    TOSHIBA System Settings window. Some options shown in grey are possible to confirm their status. TOSHIBA System Settings screen may have the following tabs: General—Allows you to view the current BIOS version or change certain settings back to their default values Sleep and Charge—Allows you to set advanced features for sleep...

  • Page 76

    To set USB Sleep and Charge feature, click Desktop Assist -> Tools & Utilities -> System Settings -> Sleep and Charge on the desktop. Move the slider to enable or disable the Sleep and Charge function. The Sleep and Charge function may not work with certain external devices even if they are compliant with the USB specification.

  • Page 77

    When USB device cannot be charged by Auto Mode, change to Alternate Mode. This function may not be able to be used with some connected external devices even if the appropriate mode is selected. In this situation, disable and stop using this function. Some external devices cannot use Auto Mode.

  • Page 78: Toshiba Media Player By Smedio Truelink

    “System ON CDP Charge Mode” and “USB Sleep and Charge function”. TOSHIBA Media Player by sMedio TrueLink+ Please be aware of the following limitations when you use the TOSHIBA Media Player by sMedio TrueLink+: Notes on use TOSHIBA Media Player by sMedio TrueLink+ is a multimedia player which can be used to play back video, music and photo.

  • Page 79: Toshiba Pc Health Monitor

    Playback of video/music/slideshow can be controlled using the media buttons on the preview window which is invoked when the mouse cursor is moved over the TOSHIBA Media Player icon on the Windows Taskbar. Video/Slideshow playback can only be controlled when the application is in the foreground.

  • Page 80

    You may disable the TOSHIBA PC Health Monitor at any time by uninstalling the software via Uninstall a program in the Control Panel.

  • Page 81: Toshiba Setup Utility

    Follow the instructions displayed on screen in the message. TOSHIBA Setup Utility TOSHIBA Setup Utility is a BIOS setup utility that provides you a menu- based user interface so that you can easily view and change BIOS settings.

  • Page 82: System Recovery

    Button Function Windows Enter key Proceed or confirm operation Volume up Up arrow key Select the previous item Volume down Down arrow key Select the next item System Recovery There is a hidden partition allocated on the Hard Disk Drive for the System Recovery Options in the event of a problem.

  • Page 83

    To perform this restoration, follow the steps below: Make sure that both TOSHIBA Keyboard Dock and the AC adaptor are connected during the restoring process. When you reinstall the Windows operating system, the Hard Disk will be reformatted and all data will be lost.

  • Page 84: Recovery Hard Disk Drive

    Recovery Media. However, if you have already created a "Recovery Media", you can use it to restore the recovery partition. If you have not created "Recovery Media", please contact TOSHIBA support for assistance. Restoring the pre-installed software from the...

  • Page 85

    Hard Disk Drive, you may find that it becomes impossible to setup your computer. Make sure that both TOSHIBA Keyboard Dock and the AC adaptor are connected during the restoring process. When you reinstall the Windows operating system, the Hard Disk may be reformatted and all data may be lost.

  • Page 86: Troubleshooting

    In reality many problems can be solved simply, but a few may require help from TOSHIBA Support - if you find you need to consult others, be prepared to describe the problem in as much detail as possible.

  • Page 87: Analyzing The Problem

    Always try to make detailed notes of your observations and keep them in a permanent error log - this will help you to describe your problems to TOSHIBA Support. In addition, if a problem recurs, the log you have made will help to identify the problem faster.

  • Page 88

    Before using a peripheral device or application software that is not an authorized TOSHIBA part or product, make sure the device or software can be used with your computer. Use of incompatible devices may cause injury or may damage your computer.

  • Page 89: Hardware And System Checklist

    Verify that the computer is on by looking at the Power indicator. If the indicator is glowing, the computer is on. Also, try turning the computer off and then on. If you are using an AC adaptor, verify that the computer is receiving power from the external power source by looking at the DC IN/Battery indicator.

  • Page 90: Ac Power

    If the computer has reached room temperature and it still does not start, or if it starts but shuts down quickly, contact TOSHIBA Support. AC power If you have trouble turning on the computer with the AC adaptor connected you should check the status of the DC IN/Battery indicator.

  • Page 91: Real Time Clock

    BIOS setup utility by using the following steps: Launch the BIOS setup utility. Please refer to TOSHIBA Setup Utility section for further information. Set the date in the System Date field. Set the time in the System Time field.

  • Page 92: Internal Display Panel

    Check to see whether there is a disc in the optical boot from Hard Disk disc drive - if so remove it and try to start the Drive computer again. If this has no effect, check the Boot Priority Options setting within the TOSHIBA System Settings. User's Manual...

  • Page 93: Memory Media Card

    As a last resort you should reformat the Hard Disk Drive and then reload the operating system and all other files and data. If you are still unable to resolve the problem, contact TOSHIBA Support. Memory Media Card For further information, please refer to Operating Basics.

  • Page 94: Touch Pad

    Touch Pad is either To access it, click Desktop Assist -> Control too sensitive or not Panel -> Hardware and Sound -> Mouse on the sensitive enough. desktop. If you are still unable to resolve the problem, contact TOSHIBA Support. User's Manual...

  • Page 95: Usb Device

    If you are still unable to resolve the problem, contact TOSHIBA Support. USB device In addition to the information in this section, please also refer to the documentation supplied with your USB device.

  • Page 96

    Sleep and Charge Enable the Sleep and Charge function in the function. TOSHIBA System Settings. When there is a current overflow of the external device connected to the compatible port, USB bus power (DC5V) supply may be stopped for safety reasons.

  • Page 97: Sound System

    - please refer to Sound System and Video mode for further information. Volume cannot be adjusted during Windows start up or shut down. If you are still unable to resolve the problem, contact TOSHIBA Support. User's Manual 6-12...

  • Page 98: External Monitor

    Display error occurs Check that the cable connecting the external monitor to the computer is firmly attached. If you are still unable to resolve the problem, contact TOSHIBA Support. User's Manual 6-13...

  • Page 99: Toshiba Support

    TOSHIBA Support. TOSHIBA support If you require any additional help using your computer or if you are having problems operating the computer, you may need to contact TOSHIBA for additional technical assistance. Before you call Some problems you experience may be related to software or the operating system so it is important that you investigate other sources of assistance first.

  • Page 100

    TOSHIBA technical support If you are still unable to solve the problem and suspect that it is hardware related, visit TOSHIBA technical support website http://www.toshiba.co.jp/ worldwide/ User's Manual 6-15...

  • Page 101: Appendix Specifications

    Chapter 7 Appendix Specifications This section summarizes the computer’s technical specifications. Physical Dimensions Physical Dimensions shown below do not include parts that extend beyond the main body. The physical dimensions may vary depending on the model you purchased. Size Approximately 331 (w) x 215.0 (d) x 13.9 (h) millimeters (tablet mode) Approximately 331 (w) x 244.5 (d) x 22.9 (h) millimeters (laptop mode)

  • Page 102: Ac Power Cord And Connectors

    Computer 19V DC AC Power Cord and Connectors The power cord’s AC input plug must be compatible with the various international AC power outlets and the cord must meet the standards for the country/region in which it is used. All cords must meet the following specifications: Wire size: Minimum 0.75 mm...

  • Page 103: Information For Wireless Devices

    The following illustrations show the plug shapes for the U.S.A. and Canada, the United Kingdom, Australia, Europe and China. United Kingdom UL approved BS approved Australia Europe AS approved Approved by the appropriate agency Canada China CSA approved CCC approved Information for Wireless Devices Wireless Technology Interoperability The Wireless LAN is compatible with other LAN systems Direct Sequence...

  • Page 104

    If you should experience any such problem, immediately turn off either one of your Bluetooth or Wireless LAN. Please visit http://www.pc.support.global.toshiba.com , if you have any questions about using Wireless LAN or Bluetooth Module. In Europe visit http://www.toshiba-europe.com/computers/tnt/bluetooth.htm...

  • Page 105

    TOSHIBA is not liable for the loss of data due to eavesdropping or illegal access through the wireless LAN and the damage thereof. Card Specifications Compatibility IEEE 802.11 Standard for Wireless LANs...

  • Page 106: Bluetooth Wireless Technology

    regulations may impose a number of limitations to the use of wireless communication equipment. Radio Frequency Band 5GHz (5150-5850 MHz) (Revision a and n) Band 2.4GHz (2400-2483.5 MHz) (Revision b/g and n) The range of the wireless signal is related to the transmit rate of the wireless communication.

  • Page 107

    Radio links You can easily establish links between two or more devices, with these links being maintained even if the devices are not within a line-of-sight of each other. Radio Regulatory Information The Wireless device must be installed and used in strict accordance with the manufacturer’s instructions as described in the user documentation that comes with the product.

  • Page 108

    Russian Limited e.i.r.p 100mW. Permitted to use Federation: only for indoor applications, closed industrial and warehouse areas, and on board aircraft. Permitted to use for local networks of aircraft crew service communications on board aircraft in area of the airport and at all stages of flight.

  • Page 109

    check the current channel of operation. If operation is occurring outside of the allowable frequencies for outdoor use, as listed above, the user must contact the applicable national spectrum regulator to request a license for outdoor operation. Canada - Industry Canada (IC) This device complies with RSS-210 of the Industry Canada Rules.

  • Page 110

    The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada’s website www.hc-sc.gc.ca Taiwan Article 12...

  • Page 111

    If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. Contact an authorized TOSHIBA service provider if you have problems with interference caused by this product to Other Radio Stations.

  • Page 112

    This equipment is approved to the radio standard by the countries/regions in the following table. If you use this equipment in the countries/regions which are not listed in the table blow, please contact TOSHIBA Support. As of May 2014 Austria...

  • Page 113: Legal Footnotes

    (41°F to 86°F) or >25°C (77°F) at high altitude (all temperature references are approximate and may vary depending on the specific computer model - contact TOSHIBA support for details). CPU performance may also vary from specifications due to design configuration.

  • Page 114

    Published battery life numbers are achieved on select models and configurations tested by TOSHIBA at the time of publication. Recharge time varies depending on usage. Battery may not charge while computer is consuming full power.

  • Page 115: Glossary

    powers of 2 for the definition of 1 GB = 2 = 1,073,741,824 bytes, and therefore shows less storage capacity. Available storage capacity will also be less if the product includes one or more pre-installed operating systems, such as Microsoft Operating System and/or pre-installed software applications, or media content.

  • Page 116

    AMT: Intel Active Management Technology ASCII: American Standard Code for Information Interchange BIOS: Basic Input/output System BD-ROM: Blu-ray Disc Read-only Memory bps: bits per second Compact Disc CD-ROM: Compact Disc Read-only Memory CD-RW: Compact Disc-rewritable CMOS: Complementary Metal-oxide Semiconductor CPU: Central Processing Unit Direct Current DDR:...

  • Page 117

    IRQ: interrupt request ISP: Internet Service Provider kilobyte LAN: Local Area Network LCD: Liquid Crystal Display LED: Light Emitting Diode megabyte MBps: megabytes per second MMC: Multi Media Card OCR: Optical Character Recognition (Reader) Personal Computer PCI: Peripheral Component Interconnect PCMCIA: Personal Computer Memory Card International Association...

  • Page 118: Index

    Index AC adaptor Equipment checklist 2-1 additional 4-17 External monitor connecting 2-6 problems 6-13 DC IN 19V jack 3-5, 3-6 Graphics Processing Unit Battery 3-10 extending life 4-10 monitoring capacity 4-9 save mode 5-6 Hard disk drive Bluetooth 7-6 automatic power off 5-5 HDMI out port 3-4 Cleaning the computer 1-15 Cooling vents 3-8...

  • Page 119

    Sound system Sleep Mode 2-12 problems 6-12 turning off 2-11 turning on 2-8 Problems AC power 6-5 TOSHIBA Desktop Assist 5-1 Analyzing the problem 6-2 Touch Screen 4-2 Battery 6-6 Dual Pointing device 6-8 External monitor 6-13 Hardware and system...

  • Page 120

    Web Camera 3-3 Wireless communication 7-4 User's Manual Index-3...

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