Table of Contents
Summary of Contents for Skybeam Digital Phone
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Page 1: User Guide
Digital Phone Installation & User Guide Telephone #1 _________________________________ Voicemail PIN _________________________________ Telephone #2 _________________________________ Voicemail PIN _________________________________... - Page 2 • digital phone We would like you to verify that the 911 address we have for you is correct - you can do this by dialing 555-555-0911 from your Skybeam Digital Phone. If you find that your 911 address is incorrect, please let us know immediately by calling us at 1.888.SKYBEAM or emailing us at...
- Page 3 Plug a phone into the adapter (see page 10, step 6) Configure your phone options such as voicemail and failover number at http://voice.skybeam.com login using your phone number and password shown on the label below. See pages 15-16 Optional: Keep (port) your existing phone number.
- Page 4 Welcome! Thank you for ordering the SKYBEAM Digital phone Service. This service utilizes VoIP (Voice over Internet Protocol) technology which allows you to use your high-speed SKYBEAM Internet connection to make and receive phone calls. This guide will assist you in setting up your phone service and configuring the options to suit your needs.
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Page 5: Table Of Contents
Table of Contents SECTION: PAgES: Phone Number Options 1. Keeping Your Current Number 2. Phone Setup Options when Porting 3. Important Porting Information Setting up the Phone Service 8-13 Feature Setup and Use 15-17 1. Online Configuration 2. Phone Configuration Troubleshooting 18-21 1. -
Page 6: Phone Number Options
This number is printed on the your manual with your voicemail password. If you are NOT going to port your phone number (bring your number to SKYBEAM), or wish to do it at a later time, please skip to page 8, “Setting up the Phone Service.”... -
Page 7: Important Porting Information
C. wAiting For port option You can wait to hook up the Skybeam phone service until you notice that the port has completed. The downside to this option is that you may miss calls. Several companies are involved in the porting process and once the port completes it may take a few days for us to notify you. -
Page 8: Setting Up The Phone Service
Setting Up Phone Service wArning: to use all the phones in your home on the Skybeam telephone service, it is imperative that you FirSt disconnect the phone wiring from the carrier box on the outside of your home (See step 9 for details.) - Page 9 Step 2 Locate your Internet connection by following the Ethernet line that comes into your home from the outside and plugs into the Motorola Antenna Power Supply (it may be located near your computer or in your basement). Locate the Ethernet plug on the power supply and disconnect it from your computer or router.
- Page 10 Step 5 Take the Ethernet cable that was included in the Linksys Phone Adapter box and plug it into the yellow jack labeled “Ethernet.” Plug the other end of the Ethernet cable into the same location on your computer or router from which you unplugged the Ethernet cable in step 2 Step 6...
- Page 11 Test your connection by picking up the phone. You should now hear a dial tone. If you will be using a single phone plugged into the Skybeam Phone Adapter, you can now skip to page 15, “Feature Setup and Use.” However, if you have phones throughout your home that you would like to connect to the Skybeam Phone Service, please proceed to Step 9 which covers “Whole Home Installation.”...
- Page 12 Step 11 Interface Type 1: Locate all the RJ-11 telephone plugs in the box. These are the clear plugs that look like a standard telephone plug in your home. Or... Step 11 Interface Type 2: Newer homes will often have a different style phone ...
- Page 13 Or... Step 12 Interface Type 2: Pull the latch(es) forward to open the cover release mechanism. This disconnects the jack from your outside phone line(s). Close and secure the cover door making sure the latch(es) remain disconnected. Step 13 Now you can plug into your ...
- Page 14 included Features • Unlimited Calling to U.S., U.S. Territories and Canada • Voicemail • Call Waiting • Caller ID • 3-way calling • Call Transfer • Last Call Return • Auto Redial • Web Configuration Tools • E911 • Keep Your Existing Telephone Number •...
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Page 15: Feature Setup And Use
The password was e-mailed to you if you ported after receiving the adapter or you can obtain it by calling Skybeam Customer Care. To configure your phone click the “One Number Access” tab. This tab allows you to do the following: A. - Page 16 If someone has left you a voicemail message, when you pick up the phone you will hear a “stutter” dial tone. To access the Skybeam voicemail system, simply dial your phone number. (If you are in the process of porting your number, dial the temporary number until the port has completed).
- Page 17 Calls To view the rate for an international call, go to the website (http:// voice.skybeam.com,) log in, and click on “International Rates.” Type in the name of the country to see current pricing. International and 411 calls are billed at the beginning of each month to your account. To see itemized toll calls that you have made for up to six months, click on the “Billing”...
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Page 18: Troubleshooting
1. biLLing We bill for Skybeam Phone Service every month in advance. Because we activate the phone service after your Internet service has been installed and after you’ve received your initial invoice from your installer, we prorate the phone service for the balance of the current billing cycle. -
Page 19: Caller Id
(the audio goes out for several seconds) there may be several causes. One possibility is in-home interference from multiple wireless devices. Our Skybeam antenna is located on the roof of your home, and the frequency it uses is very close to some of the frequencies used in cordless phones and routers. -
Page 20: Installation
ID, so the voicemail system doesn’t recognize your number. Activate outbound caller ID by dialing *68 on your phone. You can access Skybeam Voicemail from any phone by calling your number and hitting the “*” (star) key during the greeting message. -
Page 21: Cancelling Phone Service
To cancel the Skybeam Phone Service, please contact Skybeam Customer Care. We will provide a link to a postage-paid label that you can use to return the Skybeam Linksys Phone Adapter. Once we receive the Adapter, we’ll remove the service from your account. If you are porting your phone number to another provider, please don’t return the adapter until the... - Page 22 Notes:...
- Page 23 2nd lines $9.95/month Other digital phone products Skybeam offers: • Fax to Email service (eFax) • Distinctive ringtone services • Virtual Numbers • Virtual voicemail box • 800 Numbers (Toll free) • Hosted PBX services * * We offer Hosted PBX for commercial customers only Please contact 1.888.SKYBEAM for more...
- Page 24 Feature Setup Visit http://voice.skybeam.com to set up phone features, voicemail, call forwarding, check international rates, check calls and configure phone settings. To log in use your phone number and password as written on your Linksys Phone Adapter.