SerVision MVG 400 System Manual
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SerVision MVG 400 System Manual

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MVG 400
System Guide
July
2008

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Summary of Contents for SerVision MVG 400

  • Page 1 MVG 400 System Guide July 2008...
  • Page 2 Published 2008 Notice Information in this document is subject to change without notice. SerVision Ltd. assumes no responsibility for any errors that may appear in this manual. Companies, names and data used in examples herein are fictitious unless otherwise noted. No part of this document may be copied or reproduced in any form, or by any means, electronic or mechanical, for any purpose, without the express written permission of SerVision Ltd.

  • Page 3: Table Of Contents

    Connecting Microphones About Speakers Connecting a CCTV Monitor Setting Up Network Connections Connecting the MVG 400 to an External Network Connecting Devices to the MVG 400’s Internal Network Connecting the GPS Antenna Connecting the MVG 400 to a Power Source...
  • Page 4 Defining Holiday Schedules Defining a New Schedule Row Saving Configuration Changes Discarding Changes Restoring Default Settings Connecting to the MVG 400 Viewing Snapshots in a Browser Viewing Video on a CCTV Monitor (TV-Out) Resetting the Unit Restoring Factory Settings Erasing Recorded Video...

  • Page 5: Introduction

    • Diagnosing problems (page 172) and troubleshooting (page 183) About Client Software Client software is used for accessing the MVG 400 unit remotely in order to view video and events and control the system in various ways. This guide includes a general overview of the MultiClient, SerVision’s PC-based client software.

  • Page 6: The Mvg 400 Package

    SerVision MVG 400 System Guide The MVG 400 Package The MVG 400 package contains the following items: Item Description Illustration MVG 400 unit Video gateway Power supply Connects the unit to an cable electrical outlet Power cord Connects the unit to...
  • Page 7 SerVision MVG 400 System Guide Item Description Illustration GPS antenna Enables the built-in GPS receiver to connect to satellites 2 supports Used to install the unit in the vehicle 4 screws Used to connect the supports to the unit 4 washers...

  • Page 8: Additional Equipment

    MVG 400 System Guide Additional Equipment Up to four video cameras can be connected to the MVG 400. You must acquire the cameras you require; they are not included in the MVG 400 package. For information about camera compatibility and about connecting the cameras to the unit, see Connecting Cameras, page 15, or consult your vendor.
  • Page 9 SerVision MVG 400 System Guide • Speaker or headphones (the unit already contains a built-in speaker; see Connecting a Speaker or Headphones, page 24) • CCTV monitor for closed-circuit video display (see Connecting a CCTV Monitor, page 24) • A push-button switch to change the display in a connected CCTV monitor (see Connecting a Switch, page 25) •...

  • Page 10: Installing The Mvg 400 System

    Installing the MultiClient, page 33. 10. Connect the MVG 400 unit to the PC; see Before You Begin, page 36. 11. Connect the MVG 400 unit to a power source; see Connecting the MVG 400 to a Power Source, page 28.

  • Page 11: Installing The Unit

    Ensure the unit has at least a few centimeters (1–2 inches) of space above it and on all sides for ventilation. When choosing a location for the MVG 400, bear in mind that the unit must be connected to the vehicle battery and ignition (if required), and that other devices (cameras, sensors, PC, etc.) must be connected to it.

  • Page 12: Diagram Of The Rear Panel

    Note: The unit can be placed horizontally or vertically. If it is placed vertically, it does not matter which side faces up. Diagram of the Rear Panel The rear of the MVG 400 unit contains the connectors and controls described below. Installing the MVG 400 System...
  • Page 13 Audio Out (Aout) TV Out Power Video In Ethernet Vin1–Vin4 Cable Reset RS232/485 Outputs (Activators) Out1, Out2 12VDC Power Out USB Ports Ethernet (In) Inputs (Sensors) In1–In4 Ethernet (Out) Figure 3: MVG 400 connectors and controls Installing the MVG 400 System...

  • Page 14: Connecting Devices To The Mvg 400

    Video In (Vin1–Vin4) Connectors for video cameras (see page 15) Ethernet Cable Cable connecting the video gateway component of the MVG 400 to the unit’s router. Do not disconnect. RS232/485 Serial (COM) port for PTZ controllers (see page 16), ADAM...

  • Page 15: Connecting Cameras

    Connecting Cameras Up to four cameras can be connected to the MVG 400. If the cameras have PTZ controls for remote aiming and zooming, and the PTZ protocols they use are supported, the control cables can also be connected to the unit.
  • Page 16 Be sure to match the positive (+) wire of the controller cable to the positive (+ red) wire of the adapter, and the negative (-) wire of the controller cable to the negative (- grey) wire of the adapter (see figure 5). Installing the MVG 400 System...

  • Page 17: Connecting Sensors

    SerVision MVG 400 System Guide Plug into RS232/485 serial port connector on MVG 400 RS485 connection wires RS232 connector Negative (-) wire for RS485 connector (grey) Positive (+) wire for RS485 connector (red) Figure 5: RS232/485 adapter To connect multiple RS485 controllers to the adapter, insert the positive (+) wires of all of the controllers into one slot in the wire connector, and the negative (-) wires of all of the controllers into the other slot of the wire connector.
  • Page 18 Connecting Sensors Using an ADAM Module If you want to connect more than four dry sensors to the MVG 400, you can do so by connecting an ADAM Data Acquisition Module to the unit. Up to 16 additional dry sensors can then be connected to the unit through the ADAM module.
  • Page 19 Figure 8: ADAM-4051 module Figure 9: ADAM-4520 isolated converter NOTE: The instructions below explain how to connect sensors to the MVG 400 using the ADAM module and converter described above. For additional information about connecting and configuring the ADAM module and converter, please refer to the manufacturer's documentation, or contact your vendor.
  • Page 20 (B)GND 4. Connect the ADAM-4520 isolated converter to the RS232/485 connector on the rear panel of the MVG 400 unit in one of the following ways: • If you are not connecting any RS485 PTZ controllers to the unit, using the 9-pin flat ribbon cable, connect the RS232 connector of the ADAM-4520 converter directly into the RS232/485 connector.
  • Page 21 – one connecting it to the power supply, and one connecting it to the power connectors of the ADAM-4520 converter. Note: You may be able to use the MVG 400 to supply power to the modules by connecting the power supply cables to the 12 VDC connector on the rear panel of the unit.

  • Page 22: Connecting Activators

    Connect to power supply (+) supply (-) Figure 12: Connecting the module to the converter, the MVG 400, and the power supply Connecting Activators Activators are external devices such as alarms and lights that can be turned on by the system in response to an event.

  • Page 23: Connecting Microphones

    2. Plug the microphone connector into the desired Audio In connector (Ain1 or Ain2). About Speakers The MVG 400 unit contains a built-in, 1-watt, internal speaker, which is located on the right side of the unit. You can also connect an external speaker or headphones to the unit. The speakers (and headphones) allow you to hear audio that is transmitted from one of the client applications.

  • Page 24: Connecting A Cctv Monitor

    MVG 400. It is primarily useful if you want to view video when the user is near the unit. For example, if the MVG 400 is set up in a bus, the driver can use a CCTV monitor to keep tabs on parts of the bus that cannot been seen from the driver’s seat.

  • Page 25: Setting Up Network Connections

    This makes it possible to access the MVG 400 and the other devices connected to the router remotely. In addition, if a PC is connected to the MVG 400’s router, it can access the MVG 400 directly, even when no external network connection is available.

  • Page 26: Connecting The Mvg 400 To An External Network

    • Cellular • WiFi The MVG 400 has a distinct IP address on each of the external networks to which it is connected. For example, if it is connected to a LAN via Ethernet cable, to a wireless network via WiFi, and to a cellular network via cellular modem, it will have three external IPs – one on each network.

  • Page 27: Connecting Devices To The Mvg 400'S Internal Network

    To connect the MVG 400 unit to an external network using an Ethernet cable: • Connect the Ethernet (Out) connector on the rear panel of the MVG 400 unit to a LAN connection point (a hub, wall socket, or any other connection point) using the supplied Ethernet (network) cable.

  • Page 28: Connecting The Gps Antenna

    A GPS receiver is built into the unit. When the GPS antenna is connected to the unit, this receiver can be used to track the location of the vehicle in which the MVG 400 is installed. To connect the GPS antenna: 1.

  • Page 29: Connecting The Unit To The Vehicle Battery

    In this case, the unit runs continuously, whether the ignition is on or not, as long as the battery can supply power to it. Because of the drain on the battery, connecting the unit in Installing the MVG 400 System...
  • Page 30 NOTE: To connect the unit only to the battery, 16 AWG red and black cable (not supplied) is required. To connect the MVG 400 to the vehicle battery: 1. Remove the wire connector from the end of the supplied power cord.
  • Page 31 Connect to negative (-) battery connector IGN connector (-) connector (+) connector Figure 18: Connecting the MVG 400 to the vehicle battery and the ignition Connect to positive (+) battery connector Connect to negative (-) battery connector Wire connecting IGN to (+)

  • Page 32: Connecting The Unit To An Electrical Outlet

    SerVision MVG 400 System Guide To connect the MVG 400 to the vehicle’s cigarette lighter: • Use the supplied power cord to connect the Power connector on the rear panel of the unit to the vehicle’s cigarette lighter. Figure 20: Power cord Connecting the Unit to an Electrical Outlet If a standard electrical outlet is available, the unit can be connected to it.

  • Page 33: Installing The Multiclient

    The simplest way to open the configuration utility is through a MultiClient running on a PC that is on the same LAN as the MVG 400 (see Before You Begin, page 36). Thus, before you begin configuring the MVG 400, you should install the MultiClient on the computer that you will use for the configuration tasks.

  • Page 34: Opening The Multiclient

    SerVision MVG 400 System Guide Figure 22: MultiClient desktop icon Opening the MultiClient When you first open the MultiClient, you can choose whether to enable security. When security is enabled, access to the MultiClient is limited to authorized users; otherwise, it is available to anyone using the PC.
  • Page 35 SerVision MVG 400 System Guide Figure 24: MultiClient window Installing the MultiClient...

  • Page 36: Configuring The Mvg 400

    • A PC must be on the same LAN as the MVG 400. There are two ways that you can connect a PC to the same LAN as the MVG 400: • Using the supplied Ethernet (network) cable, connect the network connector of the PC to one of the Ethernet (In) connectors on the rear panel of the MVG 400.

  • Page 37: Opening The Configuration Utility

    Opening the Configuration Utility When you first open the configuration utility of the MVG 400 unit, you should open it through the MultiClient, as explained in this section. The PC on which the MultiClient is running must either be on the same network or be connected to one another by a network cable.
  • Page 38 MVG 400 System Guide Figure 26: Find Gateway dialog box Note: It may take a few minutes before the unit appears in the list. 3. Select the MVG 400 and then click Configure. A browser window opens and displays Login the configuration screen.

  • Page 39: Overview Of The Interface

    SerVision MVG 400 System Guide Note: By default, the user name is and the password is . Use these svuser servconf values the first time you log into the configuration utility. Once you have logged in, it is recommended that you change these values (see Authentication, page 80).
  • Page 40 SerVision MVG 400 System Guide Link to configuration screen Figure 29: Top-level Summary screen Five additional, lower-level summary screens are available in the configuration utility: Cameras Sensors Outline System Diagnostics , and . These summary screens provide access to the following categories of options: •...

  • Page 41: Using The Configuration Utility

    • Logout: Logs you out of the configuration utility and displays the Login screen again • Help: Opens a browser window and navigates to the SerVision website, in which you can find information about configuring and working with your MVG 400 system, including the most up-to-date version of this manual (under Support->Documentation->Manuals and Product Overviews...
  • Page 42 SerVision MVG 400 System Guide Figure 31: Update confirmation message Note: If the update confirmation message does not appear, or an error message appears, all changes made since the last successful update of the page are discarded. 4. To modify additional settings, navigate to the relevant screen and make the changes as necessary.
  • Page 43 Note: Changes to the settings in the configuration screens only take effect on the MVG 400 unit after they are saved and the unit is restarted, as describe in steps 5–7. For additional information, see Saving Configuration Changes, page 139.

  • Page 44: Opening The Configuration Remotely

    To do this, all you need is a PC that is connected to the internet. You can then access the configuration utility in one of the following ways: • Through the MultiClient: Connect to the MVG 400 and use the MultiClient to access the configuration utility, as explained below. (For additional information about working with the MultiClient, please refer to the MultiClient User Guide.)

  • Page 45: Opening The Configuration Manually

    (through the same LAN) or a remote connection (through the internet): • Local connection: The network address is the private IP address of the MVG 400 on the local network. This can be either its dynamic IP, or, if it has one, its static IP. The port is 10000.

  • Page 46: System Settings

    It also includes information about the MVG 400 unit and the network, as well as buttons that you can use to test the current e-mail and SMS notification settings.

  • Page 47: General System Settings

    MVG 400 System Guide • Port Forwarding: Configuring ports that allow external devices to connect to devices within the local network managed by the MVG 400’s router (see page 74) • Proxy and DDNS: Proxy and DDNS settings (see page 76) •...
  • Page 48 (from Sensor 1) or according to a schedule. • LAN Optimization: Speeds up the transmission of live video from the MVG 400 to PCs on the same LAN. This feature is not recommended for use with other types of client connections –...
  • Page 49 Field Description System Name Assign a name to the MVG 400 unit (up to 20 Unicode (UTF-8) characters). This name is used to identify the unit in client applications such as the MultiClient, in SMS and e-mail notifications, in AVV file names, and on the proxy.
  • Page 50 Even if one or both of the speakers is disabled here, they can still be used to play audio when a CCTV is connected to the MVG 400. See Configuring a CCTV Monitor (TV-Out) , page 54.
  • Page 51 Stop Recording on Select this option to stop all video recording when video is Download being downloaded from the MVG 400. Accept New Select this option to enable the streaming of new live or Connections while recorded video streams to a client application while Downloading downloading of recorded video to a PC is taking place.
  • Page 52 The volume of attached microphones and of the internal speaker can be digitally increased or decreased by the MVG 400. Microphone volume can be modified to optimize the sound level of audio that is played by client software. Internal speaker volume can be adjusted to suit the location of the MVG 400 unit and the needs of those on-site.
  • Page 53 Reduced volume No change Increased volume You can test the volume settings as you configure them by connecting to the MVG 400 using a client application. Volume levels can be adjusted for testing purposes without resetting the MVG 400 unit.

  • Page 54: Configuring A Cctv Monitor (Tv-Out)

    5. Repeat steps 2–4 as necessary until the optimal volume setting is selected. Configuring a CCTV Monitor (TV-Out) If a video monitor is connected to your MVG 400, you must activate and configure it before you can see video from the MVG 400 on it.
  • Page 55 SerVision MVG 400 System Guide Figure 40: TV-Out Settings screen 2. Select Enabled. The fields required to configure the monitor display are added to the screen: Figure 41: TV-Out settings 3. Fill in the fields as follows: Configuring the MVG 400...
  • Page 56 SerVision MVG 400 System Guide Field Description Video mode Select the video format used by the monitor. Note: Some SECAM monitors are compatible with the system. If they are, they should work when the PAL video mode is selected. Display type Select the desired layout for the video display on the monitor: •...

  • Page 57: Setting The Unit Time

    SerVision MVG 400 System Guide Field Description Display Camera If you chose to display the camera name for live and/or Number recorded video, select this option if you want to display the camera number instead of its name. This is particularly useful if the name contains non-English characters that are not displayed properly on the monitor.
  • Page 58 Figure 43: Date & Time Settings screen Note: The current date and time recorded on the clock of the MVG 400 unit appear in the System Time field. 2. Under DST Control Type, select one of the following options:...
  • Page 59 SerVision MVG 400 System Guide Option Description Manual Lets you activate and deactivate daylight savings time manually. When this option is selected, the Enabled checkbox appears below the DST Control Type field. Select this checkbox when daylight savings time begins, and clear it when daylight savings time ends.
  • Page 60 Date You can see the current date and time settings of the MVG 400 unit and of the PC in the and Time Settings screen; the time on the MVG 400 unit is shown in the System time field and the time on your computer is shown in the PC time field.
  • Page 61 SerVision MVG 400 System Guide Sync Time confirmation message Figure 47: System Restart Page after manual time updating NOTE: If the unit clock was set ahead more than about 15 minutes, the screen may display a System message indicating that your configuration session has expired instead of the Restar t page.
  • Page 62 NOTE: If the MVG 400 unit is not connected to the internet most or all of the time, and no alternative local time server is available, this feature cannot be used to keep the unit time set accurately.

  • Page 63: Lan Settings

    – static IP or DHCP – for the MVG 400 to use when connecting to a cabled LAN. If a static IP is to be used, you must find out what IP to use, and what the appropriate network settings are for the IP, before you begin: This information can be acquired from the network administrator.
  • Page 64 SerVision MVG 400 System Guide 4. If the unit will have a static IP address, clear the Enable Dynamic IP (DHCP) checkbox. The fields required to configure the LAN settings are added to the screen. Figure 50: Static IP settings...

  • Page 65: Modem

    Before you configure the modem, ask your cellular supplier for the correct settings. NOTE: In general, if you use a cellular modem to make the MVG 400 accessible remotely, you will have to use a SerVision proxy server to facilitate client connections to the unit.
  • Page 66 SerVision MVG 400 System Guide once they are correctly configured. Otherwise, the settings will be erased when the unit is next restarted. NOTE: Unless you have made other changes to the system configuration that are only implemented after the system restarts, it is not necessary to restart the system after the modem settings are saved.
  • Page 67 SerVision MVG 400 System Guide Figure 54: GSM settings 3. If CDMA is enabled, fill in the fields as follows: Field Description User Name If the cellular supplier requires a user name, fill in the user name. Password If the cellular supplier requires a password, fill in the password.

  • Page 68: Wifi

    MVG 400 automatically establishes a connection to the specified wireless network through its access point (hotspot). If the access point is connected to the internet, the MVG 400 can use this connection to connect to the internet in order to send and receive data.
  • Page 69 Note: If you install a WiFi card when the unit is running, you must restart the unit to access the wireless networks. 2. If the access point to which you want the MVG 400 to connect requires a WEP encryption key, in the line in which the access point appears, under Key, fill in the encryption key.
  • Page 70 SerVision MVG 400 System Guide Figure 57: Access point selected (In Use) WiFi Configuration Note: If the selected access point is not within range when the screen is opened, the Current SSID field is added to the screen. The field displays the name of the selected access point.
  • Page 71 By default, the MVG 400 is assigned a dynamic IP address in the wireless network when it connects to the access point. If the MVG 400 will only need to use the wireless network for outgoing connections to the internet, this is enough. If you need incoming access to the unit –...
  • Page 72 SerVision MVG 400 System Guide you want to be able to access the MVG 400 remotely – you should assign a static IP address to the unit instead. To assign a static IP address to the MVG 400 in the wireless network:...

  • Page 73: Network Priorities

    SerVision MVG 400 System Guide Field Description Default Fill in the IP address (on the wireless network) of the gateway used Gateway for WAN or internet access. If you do not know the internal IP address of the gateway, consult the network administrator.

  • Page 74: Port Forwarding

    Each device that you want to make accessible to incoming connections is linked with a particular port of the router. To connect to the device remotely, you use the external IP address of the router (the IP address of the MVG 400 on the external network), and the assigned port number.
  • Page 75 NOTE: Be sure to assign a static internal IP to the device before you set up port forwarding to it (see Connecting Devices to the MVG 400’s Internal Network, page 27) To configure port forwarding for a device connected to the unit's router:...

  • Page 76: Proxy And Ddns Settings

    MVG 400 connects to the internet through the cellular network. It may also occur if the MVG 400 does not have a public IP address. The proxy server functions as an intermediary that relays requests and data between the MVG 400 and clients. When a proxy service is used, the MVG 400 initiates a connection with the proxy server and registers with it.
  • Page 77 SerVision MVG 400 System Guide Figure 67: Proxy and DDNS Settings screen 2. If you are using a proxy for remote access, under Proxy, select Enabled. The fields required to configure the proxy settings are added to the screen. Figure 68: Proxy settings...
  • Page 78 SerVision MVG 400 System Guide Field Description available, the unit will not connect to the proxy server. • Modem: The unit should only use a Modem connection. If none is available, the unit will not connect to the proxy server.
  • Page 79 If you are using the SerVision service, the default hostname is the MVG 400's default system name. You can modify this name as you wish. The name you choose should not include any spaces. In addition, you should make sure the name is unique. For example, include your name or the name of your company in the hostname.

  • Page 80: Authentication

    Confirm Password, type the password a second time to ensure you typed it correctly. 3. To modify the username and password for client access to the MVG 400 unit, under Client User, clear the Enable Anonymous Authentication checkbox. The fields required to set the username and password are added to the screen.

  • Page 81: Sms And E-Mail Notifications

    In order to send e-mails, you must have a valid SMTP e-mail account that can be used as the “sender” of the e-mail messages. NOTE: Web-based e-mail does not always support SMTP settings. The MVG 400 sends out e-mail notifications with standard messages that contain the following information: • Name of the MVG 400 unit •...
  • Page 82 SerVision MVG 400 System Guide Once you have configured the notification settings, you can test them by sending a sample notification. For additional information, see Testing Notification Settings, page 86. This section explains how to configure the settings that make it possible for the system to send notifications.
  • Page 83 SerVision MVG 400 System Guide The default message includes the recipient’s name, the name of the MVG 400 unit, the name of the device that triggered the event, and the time at which the event was triggered. If the message has been changed from its default version, and you want to replace the current message text with the default text, click Restore Default Template.
  • Page 84 Note: If you do not have an active Clickatell account, open one at http://www.clickatell.com. Note: SerVision cannot provide support for problems related to the Clickatell service. For technical support, please contact Clickatell. 6. If you want to send e-mail notifications, under E-mail Connection Information, fill in...
  • Page 85 SerVision MVG 400 System Guide Field Description Select the network connection to use to connect to send the e-mail message: • Any: The unit can use any available network connection; it will connect using the highest priority connection available Network (as defined under Network Priorities;...
  • Page 86 Note: Test messages are sent based on the notification configuration settings that are currently defined on the MVG 400 unit. If you make changes to the configuration, but have not yet saved them on the unit and reset the unit, they will not be reflected in the test notifications that are sent.

  • Page 87: Automatically Uploading Video To An Avv Server

    You can configure the system to automatically upload recorded video of events from the MVG 400 unit to an AVV web server. Once the video has been uploaded, you can access the server via the internet to view the video. This feature is called Alarm Video Verification (AVV).
  • Page 88 Figure 79: AVV notification e-mail – start of upload Figure 80: AVV notification e-mail – upload completed Both video files and e-mail notifications are sent by the MVG 400 using the highest-priority network connection available. (For information about prioritizing network connections, see Network Priorities, page 73.)
  • Page 89 SerVision MVG 400 System Guide This section explains how to configure the settings that make it possible for the system to upload video to an AVV server. Video is only actually uploaded if AVV is activated in the configuration of the device triggering an event – a camera, sensor, or activator. For...
  • Page 90 Fill in the port used for ftp connections to the AVV server (usually 21). Upload Path Fill in the path of the ftp directory on the AVV server. The MVG 400 will upload the video files to this directory. Username Fill in the username required to access the ftp directory on the AVV server.
  • Page 91 • VGA: Large frame (640x480 pixels) Note: VGA is available only if VGA recording is activated for one or Advanced more of the cameras connected to the MVG 400. (See Recorder Settings , page 112.) Note: If you select a frame size that is larger than the frame size of the default recording setting of a camera, the default setting is used and the value you specify is not implemented.
  • Page 92 SerVision MVG 400 System Guide Devices configured to trigger AVV Figure 84: List of devices configured to trigger AVV Viewing the List of Files on the AVV Server You can view a list of the files on the AVV server by navigating to the http directory on the server.
  • Page 93 SerVision MVG 400 System Guide Figure 86: List of files in the download directory Viewing Video from the AVV server To view the video that is stored on the AVV server, you download the video to a PC and then play it in the MultiClient.
  • Page 94 SerVision MVG 400 System Guide link Figure 87: E-mail notification with video link Otherwise, navigate to the download site though the browser as described above, and click the required file in the list. If the site requires authentication, a dialog box opens, requesting the user name and password.
  • Page 95 Once AVV uploading has been enabled, you can disable it as follows: To disable AVV uploading: 1. Ensure AVV is disabled for all cameras and sensors connected to the MVG 400 unit. Note: To do this, check the VMD and video lost settings of each camera (see pages 101 and 108) and the settings of all the sensors and activators (see page 115).

  • Page 96: Camera Settings

    Modifications that are implemented in the client affect all live and recorded video from the relevant camera until the MVG 400 unit is reset. To implement them permanently, they must be saved in the unit's configuration. To save settings that are modified in a client application, you must log into the configuration utility and update the settings there, as described below.
  • Page 97 SerVision MVG 400 System Guide Figure 88: Camera Summary screen Each camera in the system has its own configuration screen. The camera plugged into Video Camera 1 Input 1 is called “Camera 1,” and is configured in the configuration screen, and the Camera 2 camera plugged into Video Input 2 is called “Camera 2,”...
  • Page 98 The camera names are used to identify the camera in client applications. Note: If the MVG 400 will be working in conjunction with an SVBackup server, use only English characters in the name. Video type Select the video format (PAL or NTSC).
  • Page 99 Brightness Adjust the default brightness of the camera. Range: 1–100. These values are used when the MVG 400 unit is started. Note: You can also adjust the brightness in the client as you view the video stream (see page 96 ).

  • Page 100: Configuring Ptz

    Note: The Audio Quality field is not currently in use. All audio recordings have medium quality. 8. If you want to use the MVG 400’s VMD features to detect and respond to motion in the camera’s field of view, under Motion Detection (VMD), select Enabled. Then follow the instructions below (Video Motion Detection (VMD), page 101).

  • Page 101: Video Motion Detection (Vmd)

    IDs. Video Motion Detection (VMD) When Video Motion Detection (VMD) is enabled, the MVG 400 automatically checks the field of view (FOV) of the camera for changes. When changes are detected, the MVG 400 Configuring the MVG 400...
  • Page 102 NOTE: If VMD is enabled, but regions are not, middle sensitivity is applied to the entire FOV. NOTE: If the camera is not connected to the MVG 400, a blank tan image is displayed. It is recommended that you select the regions for inclusion in VMD when you can see an actual image.
  • Page 103 AVV is activated, a link to video of the event. • Turn an activator on or off. • Move any PTZ camera connected to the MVG 400 that supports presets to a preset location.
  • Page 104 SerVision MVG 400 System Guide Figure 94: VMD settings 2. If you want to define the level of sensitivity of the motion detection that is implemented in the field of view (FOV), and perhaps specify different levels of sensitivity for different regions of the FOV, under Regions, select Enabled.
  • Page 105 SerVision MVG 400 System Guide 4. If you want to set the entire FOV to the specified sensitivity level, click the relevant sensitivity level, and then click Set all regions. The s marking the entire FOV are colored, or removed, accordingly.
  • Page 106 10. Under On Motion Detected, select the actions that the MVG 400 should perform if motion is detected, as follows:...
  • Page 107 Note: This feature only works if recording (either event-triggered or Video Recording Settings continuous) is activated for the camera (see page 110). Note: This option only appears if AVV is activated for the MVG 400 Automatically Uploading Video to an AVV Server (see , page 87).

  • Page 108: Configuring Video Lost

    Configuring Video Lost The MVG 400 monitors the camera connections. If the video signal from a camera is lost – i.e., the MVG 400 is not receiving video from it, either because of a malfunction in the camera, or because the camera has been disconnected from the unit or from its power source –...
  • Page 109 To configure video lost detection: Camera 1. In the configuration screen, under Video Lost, select the actions that the MVG 400 should perform if video reception from the camera is interrupted, as described below. Figure 99: Video Lost settings Field...

  • Page 110: Video Recording Settings

    – as described above. Video Recording Settings The MVG 400 can record a video stream from each camera connected to it. Each stream is called a “recorder.” Creating a recorder allocates space on the hard drive of the MVG 400 unit...
  • Page 111 (“pre-alarm” and “post-alarm”). To accomplish this, the MVG 400 always records the specified number of pre-alarm seconds, and then discards this data if no events are detected. For example, if the pre-alarm is five seconds, the system always stores the last five seconds of video.
  • Page 112 Advanced settings allow you to customize the recorder's video quality settings, the allocation of disk space among all the recorders connected to the MVG 400 unit, and whether or not recordings are automatically erased to make room for new recordings.
  • Page 113 SerVision MVG 400 System Guide When advanced settings are activated, you can choose to record larger VGA frames, or smaller, QSIF frames, and you can select custom quality settings. Quality is defined by a bitrate/framerate pair. The following table summarizes the recommended settings and the...
  • Page 114 SerVision MVG 400 System Guide CAUTION: When you update a recorder's disk allocation or size settings, all the recorded video that is currently stored on the hard drive is deleted. Video storage normally follows the FIFO (first-in, first out) model: when the disk space allocated to a recorder is full, the system automatically erases the earliest recordings from the camera to make space available for new recordings.

  • Page 115: Sensor And Activator Settings

    Connecting Sensors Using an ADAM Module, page 18). NOTE: These devices are not supplied with the MVG 400. The MVG 400 can be configured to perform any or all of the following actions when a sensor detects an event: • Record a camera’s video stream (see Video Recording Settings, page 110) •...

  • Page 116: Configuring Sensors And Activators

    AVV is activated, a link to video of the event. • Turn an activator on or off (sensor events only) • Move any PTZ camera connected to the MVG 400 that supports presets to a preset location (sensor events only) •...
  • Page 117 SerVision MVG 400 System Guide Sensor #2 configured in the configuration screen, and so forth. Sensors connected to the unit through an ADAM module appear as “External Sensors.” They are configured in the same way as sensors connected directly to the unit.
  • Page 118 Note: If Enabled is not selected, the sensor cannot function as an event trigger and will not appear in client applications. Note: Sensors that are not physically connected to the MVG 400 but are enabled may generate false alarms. 3. Fill in the fields as follows:...
  • Page 119 Field Description Select this option to have the MVG 400 send video of the event to an AVV server for downloading. The video is downloaded to the site defined in the...
  • Page 120 MVG 400 System Guide Field Description page 87). Select this option to have the MVG 400 send SMS notifications when the device triggers an event. Messages are sent to the recipients specified in the configuration screen in SMS and E-mail...

  • Page 121: Configuring Sensor 1 To Switch Outlines

    (TV-Out) , page 54) Presets All PTZ cameras connected to the MVG 400 that support presets are listed below this heading. If you want one of these cameras (Sensors only) to automatically aim at a preset location when a sensor event begins, beside the name of the camera, select the number of the preset location.
  • Page 122 SerVision MVG 400 System Guide NOTE: This feature can only be activated in the Sensor 1 configuration screen if it is first General System Settings enabled in the screen (see General System Settings, page 47). To configure Sensor 1 as an outline switch:...

  • Page 123: Configuring Sensor 4 To Control Cctv Display

    A push-button switch can be connected to Sensor 4 instead of a sensor. If a monitor is connected to the MVG 400, Sensor 4 can then be used to change the display in the CCTV monitor. With each press of the button, the display cycles to the next display type, in the following order: •...

  • Page 124: Outlines

    Outline configuration is an optional feature of the MVG 400. If you do not define any outlines, all the event-handling settings are automatically stored in the Default outline. You do not have to configure the outline settings at all in this case.

  • Page 125: Creating An Outline

    SerVision MVG 400 System Guide For information about using Sensor 1 to trigger outline switching, see Sensor and Activator Settings, page 115. For information about setting up a schedule for outline switching, see Schedules, page 129. The name of the outline that is currently running is displayed at the top of the screen.
  • Page 126 SerVision MVG 400 System Guide 3. Select Enabled. The outline's initial recording and event-handling settings are displayed: Figure 112: Outline #1 summary screen – enabled Note: The initial settings of each outline are based on the Default outline. 4. Under Outline Name, modify the name of the outline as required, and then click Update.
  • Page 127 SerVision MVG 400 System Guide Click to open Outline #1, Camera #1 Settings Figure 113: Opening Outline #1, Camera #1 settings in the Main Menu The configuration screen for the device opens. Figure 114: Outline #1, Camera #1 configuration screen Note: If a device is not enabled in the Default outline, it cannot be enabled in any other outline.

  • Page 128: Activating Outlines Manually

    SerVision MVG 400 System Guide Figure 115: Device that is not enabled in the Default outline 6. Select the desired settings for the device in the current outline. Note: For information about the settings, please refer to the section of this manual that relates to each type of setting, as follows: •...

  • Page 129: Schedules

    SerVision MVG 400 System Guide NOTE: Sensor and schedule-based outline switching override manual outline selections and the start-up outline. For example, if Sensor 1 is configured to function as an outline switch, and the "Daytime" outline is selected for activation when the Sensor 1 is off, the “Daytime”...
  • Page 130 SerVision MVG 400 System Guide Figure 116: Schedules screen (inactive) 2. Select Enabled. The schedule grid and its controls are displayed. Schedule grid Outline- attachment controls User-defined holidays (if any) Figure 117: Schedules enabled The upper part of the screen contains the schedule grid. Below it are controls that allow you to attach specific outlines to particular days and times in the grid.

  • Page 131: Configuring A Standard Weekly Schedule

    SerVision MVG 400 System Guide The key to the color-coding of the outlines appears below the grid. For example, in figure 118 below, the Default outline is represented in the grid by a red rectangle, the Parking Lot outline by a blue rectangle, the Out of Service outline by a green rectangle, and the Office Closed outline by a gray rectangle.
  • Page 132 SerVision MVG 400 System Guide Selected outline Figure 119: Color-coded schedule 2. If you want to apply the outline to the entire week’s schedule, click Set all schedules to currently selected outline. All of the rectangles in the schedule grid are switched to the color representing the selected outline.
  • Page 133 SerVision MVG 400 System Guide Border Figure 120: Rectangle with border • Click the diagonally opposite corner of the rectangular area that you want to mark. The selected outline is applied to the entire rectangle. Figure 121: Clicking the diagonally opposite corner of the area Note: The entire schedule grid, representing full 24-hour days, may not all be visible at one time on your screen.

  • Page 134: Defining Holiday Schedules

    SerVision MVG 400 System Guide The rectangle is displayed in the color representing the selected outline. 6. Repeat steps 1–5 as necessary for each type of outline you want to apply to a time slot in the schedule. 7. Click Update, and then save the settings. They will be implemented after the unit is restarted (see Saving Configuration Changes, page 139).
  • Page 135 SerVision MVG 400 System Guide Edit Holidays Figure 122: Edit Holidays Holidays screen opens. The screen displays the schedule grid at the top (it is not editable here), and below it, a list of the holidays that are already defined (if any).
  • Page 136 SerVision MVG 400 System Guide Figure 123: Holidays screen New Holiday 2. Click Add Holiday. A blank section opens. Figure 124: New Holiday section 3. Fill in the fields as follows: Field Description New Years Day Name The name of the holiday, e.g., Start Date The date of the first day of the holiday.
  • Page 137 SerVision MVG 400 System Guide Field Description Repeating If the holiday occurs every year on the same date(s), select this checkbox. If the holiday occurs on different dates every year, or is only taking place once, clear this checkbox. Valid On The days of the week on which the holiday schedule is applicable.

  • Page 138: Defining A New Schedule Row

    SerVision MVG 400 System Guide Defining a New Schedule Row In addition to the standard rows for the days of the week, you can create custom schedule rows that can be implemented on holidays. For example, you could create a special row with a schedule that is to be applied only on New Years Day.

  • Page 139: Saving Configuration Changes

    As you make changes in each screen, you click the Update button to save the changes. However, in order to complete the save operation and update the MVG 400, you need to carry out the steps described below. Most configuration changes only take effect after you carry out all of these steps.
  • Page 140 SerVision MVG 400 System Guide Figure 129: Save Settings screen Save Settings 2. In the screen, click Save Changes to System. The unit stores the changes System Restart Page permanently, and the screen opens: Figure 130: System Restart Page screen 3.

  • Page 141: Discarding Changes

    SerVision MVG 400 System Guide Figure 131: Restart confirmation message Note: To continue configuring the unit, click the link and log into the configuration utility again. Note: If you do not restart the unit at this time, most changes are not implemented on the unit, but they are saved on it.

  • Page 142: Restoring Default Settings

    SerVision MVG 400 System Guide Figure 132: Changes Discarded screen 3. Continue configuring the unit as required. Restoring Default Settings If the unit does not function as expected, and you believe this is the result of recent configuration changes, you can choose to restore all of the original factory settings to the unit.
  • Page 143 SerVision MVG 400 System Guide Figure 133: Confirm Restore screen 3. Select Are you sure you want to restore factory defaults?. Note: If you do not select this option, the unit's settings will not be restored, even if you click Confirm.
  • Page 144 SerVision MVG 400 System Guide Figure 134: System Restart Page after default settings are restored 6. Click Restart System. The unit restarts, and the factory default settings are implemented. You are automatically logged out of the configuration utility, and a confirmation message appears.
  • Page 145 SerVision MVG 400 System Guide • If the primary IP used by the unit before you restored the default settings was the default, factory-configured IP, click the link in the confirmation message to log into the configuration utility and reconfigure it.

  • Page 146: Connecting To The Mvg 400

    MVG 400 using the MultiClient from a PC that is either on the same LAN as the MVG 400 or connected to the unit by an Ethernet cable. If this is successful, you can then install the MultiClient on a remote computer and connect to the MVG 400 via the internet.
  • Page 147 SerVision MVG 400 System Guide Figure 137: Find Gateway dialog box MultiClient 3. Select the MVG 400 and then click Connect. The connects to the MVG 400, Connection Panel and the MVG 400 appears in the Connection Panel 4. In the , expand the system to display all the devices connected to it.
  • Page 148 Connection Panel Figure 139: Viewing area NOTE: The number of video streams (live and/or recorded) that the MVG 400 can supply simultaneously is limited. This limit is based on the system configuration and is due to memory constraints. Connecting to the MVG 400...

  • Page 149: Viewing Snapshots In A Browser

    – even if you do not have a client device with a SerVision client application available. Video is not supported by this feature, but snapshots can be updated at frequent intervals so that you can receive a continuous flow of snapshots that allows you to clearly see on-site developments as they occur.
  • Page 150 SerVision MVG 400 System Guide Figure 141: Snapshot login screen 3. Under Authentication, fill in the username and password used for client access to the MVG 400 unit. Note: If client authentication is anonymous, the username is and the anonymous password is .
  • Page 151 SerVision MVG 400 System Guide Figure 142: Snapshot Viewer Snapshot Viewer When the is open, you can change its settings as required. For example, you can select a different camera, or choose to have the snapshot refreshed at specified intervals.

  • Page 152: Viewing Video On A Cctv Monitor (Tv-Out)

    MVG 400 System Guide Viewing Video on a CCTV Monitor (TV-Out) If a CCTV monitor is connected to your MVG 400, you can view video on it. Live video can be displayed on the monitor in one of the following ways: •...
  • Page 153 For additional information, see Configuring a CCTV Monitor (TV- Out), page 54. When the MVG 400 unit starts up, the monitor displays a startup screen containing the name of the unit, the IP address , the net mask, the firmware version, and a video pane 0.0.0.0...

  • Page 154: Resetting The Unit

    If changes were made to the configuration of the unit (see Configuring the MVG 400, page 36), and the changes were saved on the unit, but the unit was not reset afterwards, the changes are implemented when the unit is reset.

  • Page 155: Restoring Factory Settings

    If certain configuration settings are set incorrectly, or you forget their values, it may be impossible to connect to the MVG 400 unit. For example, if you forget the username and password required for configuring the unit, you will not be able to access the configuration utility.

  • Page 156: Erasing Recorded Video

    SerVision MVG 400 System Guide 3. Place the jumper on pins 2 and 3 of the RS232/485 connector. RS232/485 connector Pin 2 Pin 3 Figure 149: Connectors for shorting activators and sensors Figure 150: Jumper connected to pins 2 and 3 4.

  • Page 157: Erasing All Recorded Video From A Camera

    SerVision MVG 400 System Guide • You change the recording size or disk allocation settings of one of the cameras (see Advanced Recorder Settings, page 112). You can also erase all recorded video from the hard drive manually in one of the following ways: •...

  • Page 158: Erasing All Recorded Video From The Hard Drive

    SerVision MVG 400 System Guide Figure 152: Confirmation prompt 3. Click OK. The recordings are erased, and a confirmation message appears below the Main Menu Figure 153: Confirmation that recordings were erased 4. Restart the unit. Note: No recording will take place from the camera until the unit is restarted (see Resetting the Unit, page 154).

  • Page 159: Restoring The Default Disk Allocation

    SerVision MVG 400 System Guide Figure 154: Erase Recordings 2. Select Confirm Erase, and then click Erase. The contents of the hard drive are erased, System Restart and a screen is displayed. Figure 155: System Restart screen after recordings are erased Restoring the Default Disk Allocation This section explains how to erase all recorded video from the unit’s hard drive and, at the...
  • Page 160 SerVision MVG 400 System Guide Restore default disk allocation Figure 156: Restoring default disk allocation You are prompted to confirm that you want to erase all the recordings and restore the disk allocation: Figure 157: Confirm disk reallocation prompt Main 2.
  • Page 161 SerVision MVG 400 System Guide 3. Click “Click here to go to Save Settings page.” The Save Settings page opens, with a warning message displayed: Figure 159: Warning message in Save Settings page System 4. Click Save Changes to System. The default disk allocation is restored, and the...
  • Page 162 SerVision MVG 400 System Guide 5. Click Restart System. The existing video recordings are erased, and the unit restarts. After the unit restarts, recording begins again. Resetting the Unit...

  • Page 163: Upgrading The Firmware

    MVG 400 System Guide Upgrading the Firmware From time to time, SerVision releases new firmware versions for the MVG 400. Firmware for the video gateway component of the unit is distinct from firmware for the router component of the unit, and updates are released for each at different times.
  • Page 164 SerVision MVG 400 System Guide Figure 161: System Upgrade screen 2. Fill in the fields as follows: • TVG Upload Server IP/Host: The IP address or hostname of the • TVG Upload Server Port: The port of the 3. Click Update. The unit connects to the server, and receives a list of available firmware versions from it.

  • Page 165: Upgrading Firmware Via The Tvg Download Utility

    Downloading the Firmware to the Unit The new firmware can be downloaded to the MVG 400 from a computer that is connected to the unit through a LAN, via a cross cable, or over the internet. However, because of potential...
  • Page 166 SerVision MVG 400 System Guide communication problems when using the internet, it is recommended to download through the LAN or cross cable whenever possible. To download the firmware to the unit: HVG/MVG/IPC Download Utility 1. Double-click the TVG file. The _download.exe...
  • Page 167 SerVision MVG 400 System Guide Figure 165: List of TVGs on the local network Note: If the unit has just started up, it may not appear until its boot process is completed. In this case, click Exit to close the Find gateways dialog box, wait a minute, and then open the Find gateways dialog box again.
  • Page 168 SerVision MVG 400 System Guide Figure 166: Download Utility with firmware file selected 7. Click Download. Download progress is indicated in the progress bar in the lower portion of the HVG/MVG/IPC Download Utility . The process begins with an integrity check that ensures the file is a valid firmware file.

  • Page 169: Led Behavior

    Do not perform Catch Boot. To reinstall firmware using the Catch Boot option: 1. Connect the MVG 400 to your computer with an RS232 connection cable. Note: If you do not have an RS232 cable, please consult your vendor. Note: If a PTZ controller is connected to the RS232 port, disconnect it first.
  • Page 170 SerVision MVG 400 System Guide To add the parameter, create a shortcut to TVG , open its Properties –t _download.exe and in the Target field add after the file name. –t -t added to target Figure 168: -t in the Target field of the shortcut properties HVG Download Utility opens, with the Catch Boot option available.

  • Page 171: Upgrading Router Firmware

    Upgrading Router Firmware You can upgrade the router firmware directly from a website such as the SerVision website. Before you begin, ask your distributor for the correct address (URL).
  • Page 172 SerVision MVG 400 System Guide NOTE: Do not upgrade the router firmware unless you are told to do so by technical support staff. NOTE: It is recommended that you save all configuration changes and restart the unit to implement them before you upgrade the router firmware.

  • Page 173: System Diagnostics

    SMS and E-mail Notifications, page 81. For information about testing e-mail notifications, see Testing Notification Settings, page 86. • Power Log: Lists every time the MVG 400 resets, and indicates what caused the reset and what type of reset it was; lists the system temperature when the temperature approaches a level that can cause damage to the unit •...

  • Page 174: System Statistics

    These statistics are explained below: Statistic Description CPU Temperature The current temperature of the MVG 400's CPU. If the temperature is too high, it is displayed in red. System Clock The status of the system clock; can be one of the following: •...

  • Page 175: Testing Remote Connections

    This is useful as an initial diagnostic tool in a situation in which you can connect to the MVG 400 unit for configuration and client access through a PC that is on the same LAN as the unit, but you cannot connect to the unit remotely.
  • Page 176 MVG 400. For example, type ping 192.168.3.60 3. Press Enter. The PC attempts to ping the MVG 400 by sending four test messages to it. The Ping command returns responses from the MVG 400 for each message that was System Diagnostics...
  • Page 177 Ping command returns a "Request timed out" message, as in figure 177. Figure 176: Results of successful Ping Figure 177: Results of failed Ping To test a remote connection from the MVG 400 unit to a host device using Ping: System Diagnostics 1.
  • Page 178 SerVision MVG 400 System Guide Figure 178: Ping request Note: You can also access Ping from the Diagnostics submenu. The functionality is the same regardless of how you access it. Ping in Diagnostics submenu Figure 179: Diagnostics submenu 2. Click Start. The response screen opens. If the target device responds, the response,...

  • Page 179: Traceroute

    Traceroute is available from any Windows Command Window. Using Traceroute from a remote PC, you can check the route from the PC to your MVG 400 unit. You can also check the routes of remote connections from the MVG 400 unit to other devices by running Traceroute from the configuration utility.
  • Page 180 IP address of the tracert <IP> <IP> MVG 400. For example, type tracert 216.10.144.11 3. Press Enter. Traceroute sends three packets, and follows their route for up to 30 steps from the sender to the target. For each step in the route, the time it took for each packet to arrive from the previous machine, and the IP of the current machine, are displayed.
  • Page 181 1. In the screen, under Traceroute, in the Trace IP/Host field, fill in the URL or public IP address of the host device to which the MVG 400 should connect. Figure 186: Traceroute request Note: You can also access Traceroute from the Diagnostics submenu. The functionality is the same regardless of how you access it.
  • Page 182 SerVision MVG 400 System Guide Traceroute in Diagnostics submenu Figure 187: Diagnostics submenu 2. Click Start. The response screen opens. Traceroute sends three packets, and follows their route for up to 30 steps from the sender to the target. For each step in the route, the time it took for each packet to arrive from the previous machine, and the IP of the current machine, are displayed.
  • Page 183 SerVision MVG 400 System Guide Figure 188: Traceroute results If the target device is not reached after 30 steps, Traceroute times out. System Diagnostics...
  • Page 184 SerVision MVG 400 System Guide Figure 189: Traceroute timed out after 30 steps System Diagnostics...

  • Page 185: Troubleshooting

    Disconnect the power supply from the unit and then reconnect it. Additional information: Resetting the Unit, page 154 2. Problem: The firmware update process did not complete properly, and the MVG 400 unit cannot be accessed. Solution: Disconnect the power supply from the unit and then reconnect it. If the LED on the front panel of the unit displays as a solid green or orange (and is not flashing), reinstall the firmware using the Catch Boot operation.
  • Page 186 SerVision MVG 400 System Guide Solutions: • Ensure that all of the connection parameters are defined correctly in the Modem Configuration screen. • If you are using a GSM modem, check if the SIM card is PIN-protected. If it is,...
  • Page 187 (PAL or NTSC). • Cameras that use different video formats (PAL and NTSC) are connected to the MVG 400. All connected cameras should use the same video format. Additional information: Camera Settings, page 96 (in particular, on the Video Type field, see page 98) 9.
  • Page 188 If they are not, replace the Ethernet cable. • Ensure the short Ethernet cable connecting the video gateway component of the MVG 400 to the unit’s router is properly inserted into both connectors (the top-most Ethernet connector on the right and the connecter Ethernet connector immediately below it).
  • Page 189 Solutions: • Check the power connections and cables. • Contact your vendor for assistance. Note: Do not open the MVG 400. It contains no user-serviceable parts. 15. Problem: The unit disconnects and reconnects from the MultiClient every few minutes. Solutions: •...
  • Page 190 POB 45205 Jerusalem 91450 Israel Tel: +972-2-535 0000 • Fax: +972-2-586 8683 www.servision.net • info@servision.net MVG 400 System Guide...

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