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Summary of Contents for SOMMER synoris 550
- Page 1 AMR Software Solutions Operation and Procedure Manual Field Meter Reading 2912 S. Access Rd, Longview TX 75602 ● 903-753-3453 RG3 Meter Company ● www.rg3meter.com...
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Page 2: Table Of Contents
TABLE OF CONTENTS Import Data from Billing System to AMRSS Server Software………………………….………......Pg 3 Mobile Device Hardware Installation………………………..….………...Pg 7 Mobile Device Route Mode Read Setup……………………………….……………………..……………Pg 11 Downloading a Route to Mobile Device…………………………….………………………..…….…..Pg 13 Route Mode Meter Reading……………………….………………………..Pg 15 Searching for Individual Accounts………………….……………..….…...Pg 17 Map Mode……………………………………….………………………..….Pg 18 VIII Consumption Audit (Data Logging)…………………..…………..…….Pg 22... -
Page 3: Import Data From Billing System To Amrss Server Software
I. Import Data from Billing System to AMRSS Server Software Step 1 - Power on billing work station computer (in office) Step 2 - Perform functions as outlined by your billing software provider to create the billing output file for AMR reading. If you are unfamiliar with this process contact your billing software provider. - Page 4 Click “Import” to import the customer information from the billing system The system automatically finds and analyzes the billing output file and displays how many routes and meters will be imported. Click the “Import” button to import data. User Manual 4...
- Page 5 A notification window will appear once all the data has been imported. Click “OK”. After the data has been imported click the “Close” button to close the route import window User Manual 5...
- Page 6 You can now view the customer data in the route software. The routes are now ready to be transferred into the mobile device (laptop) for meter reading. Once the routes are ready to be transferred into the mobile device (laptop) for meter reading, you can close the software;...
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Page 7: Mobile Device Hardware Installation
II. Mobile Device Hardware Installation Necessary Materials: Tesla Receiver w/ Cord, Laptop with current edition of RG3 Software Step 1 - Attach antenna to coax on Tesla Receiver Step 2 - Take the cord for your receiver and connect the USB end into the USB port on the laptop. - Page 8 Step 4 – Power on reading mobile device (laptop) Step 5 – Open RG3 AMRSS Software Icon on Desktop Step 6 - When the RG3 Software is opened a “User ID” window will appear requiring a pass code. All technicians will need to enter their name or unique identifier in order to make the software functions accessible and allow them to make any changes in data.
- Page 9 Step 7 – Click on the “Actions” option from the tool bar located at the top left of the screen. A drop down menu will appear. Step 8 – Click on the “Setup Ports” option from the drop down menu. ...
- Page 10 Step 10 – AMRSS will scan and identify which Comport, or USB communication port, you have plugged the Tesla transceiver and external USB GPS device if applicable. Note that you may not be using an external GPS device if your mobile device has one integrated. ...
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Page 11: Mobile Device Route Mode Read Setup
III. Mobile Device Route Mode Read Setup Step 1 - Power on reading mobile device (laptop) Step 2 - Open RG3 AMRSS Software Icon on Desktop Step 3 - When the RG3 Software is opened a “User ID” window will appear requiring a pass code. - Page 12 Now you are in your route mode. This is where all customer information can be uploaded, downloaded, categorized, and edited. The main screen is divided into two sections. The left section shows the cycles and routes currently loaded onto the software. The right section shows the information for each customer. User Manual 12...
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Page 13: Downloading A Route To Mobile Device
IV. Download a Route to Mobile Device Downloading a route imports data from the billing system on your server computer to the route software on the mobile device (laptop). Select the Snd/Rcv (Send/Receive) button located on the far left of the toolbar. Once selected the “Send / Receive”... - Page 14 After selecting “Continue” all route information will be retrieved and immediately formatted onto both the left and right sections of your main screen. Once all desired routes are loaded onto the left section of your main screen they are now ready to be read. The format starts with cycles that break down into routes.
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Page 15: Route Mode Meter Reading
V. Route Mode Meter Reading You are now ready to start reading. Select the route you want to read and simply select the Green “Start” button on your toolbar with a SINGLE click. Once the “Start” button has been selected it will start the reading sequence between the Tesla receiver and every Tesla register in range. - Page 16 Icon Legend A “Failed Audit” symbol is simply an indication of usage that is higher or lower than the average use parameters supplied by the billing provider. A “Trouble Code” however indicates one of three results. There is either a leak, the meter has been tampered with, or it has experienced backflow.
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Page 17: Searching For Individual Accounts
VI. Searching for Individual Accounts In order to search for any particular meter number, account number, name, or address you need to first locate the “Find Button” on the toolbar and select it. Once selected the “Find” box will appear. From the “Where to Look”... -
Page 18: Map Mode
VII. Map Mode In the AMRSS Mobile software there is a “Maps” option that will allow you to access the “Map Mode”. This is a feature that allows users to read meters while viewing an aerial map of their water system. Also, they will have the capability of monitoring their vehicle’s movement throughout their system as they read via GPS. - Page 19 Adding GPS Coordinates to a Meter - If you have not entered latitude and longitude coordinates during installation, you can use Map Mode to capture a meter’s GPS coordinates by clicking on “Info Mode”. Once in “Info Mode” simply right-click on the location of the meter on your map and a window will appear asking you if you would like to “Place Meter Here”...
- Page 20 This will associate the account information with the location and plot it on your map as a dot. Roaming GPS - To view where you are in relation to the map, click on the GPS button. yellow truck will turn to showing that GPS has been enabled and you will see yourself on the map.
- Page 21 Measure Mode – This function allows the user to calculate distances between two points. To use this feature, click on the “Measure Mode” button. Once “Measure Mode” has been selected, left click on the place you want to start and then left click on the place you want to calculate distance to.
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Page 22: Consumption Audit (Data Logging)
VIII. Consumption Audit (Data Logging) Retrieving Consumption Audits allow you to view the exact figures that reflect the amount of water flow through a meter on a monthly, daily, and hourly basis. To start this application you must first select the customer’s account you are looking to examine. - Page 23 After you have clicked the “Days To Request” button, a “Data Logging Date Range” window will appear. Select the start date and the end date you wish to view. You can view up to 35 days of consumption, anytime in the last 120 days. Typically, this function is used when verifying customer usage.
- Page 24 Following the “Start” sequence the program will begin retrieving data from the register in the form of “Packets”. Each register will have a maximum of 407 Consumption “Packets” of 8 meter readings required in order to comprise the spreadsheets and charts you are requesting. Upon completion of the Consumption Audit, or Data Log, a window will appear simply asking if you would like to view the charted data.
- Page 25 Monthly Consumption Chart: The first graph breaks down the customer’s water usage by month. To view the over-all consumption for a certain month simply move your cursor over the blue- shaded area directly above that month and a window will appear that will provide the exact value.
- Page 26 Daily Consumption Chart: In order to break down a month’s consumption into daily usage values, a single click on the blue-shaded area above the month you are looking to investigate will open the Daily Chart. In order to look at exact usage values for any day simply move your curser over the blue-shaded area for that correlating date.
- Page 27 Hourly Consumption Chart: Breaking down the “Daily Chart” into the “Hourly Chart” is done with a single click on the blue-shaded area directly above the day you are looking to examine. In order to look at exact usage values for any hour simply move your curser over the blue-shaded area for that correlating time.
- Page 28 Consumption Report: Another format used to view the hourly consumption values can be found when looking at the “Daily Consumption Chart”. First select the “File” tab and locate “Create Consumption Report” Option. By selecting this option the data will be reformatted into a customized report and will be presented immediately.
- Page 29 Datalog Archive Procedure Cheat Sheet 1. Click on Start button on the bottom left of screen 2. Click on “My Computer” or “Computer” 3. Double click on C drive 4. Double click on “AMRSS” 5. Double click on “Client” 6. Double click on “Charts” 7.
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Page 30: Reports, Grouping Meters, Delete, Restore & Saving Routes
IX. Reports, Grouping Meters, Delete, Restore & Saving Routes Reports: At times it can be a bit tedious when trying to find a certain group of customers by just scrolling up and down the route screen. Instead there is an easier way to group customers. - Page 31 (Ex.) Let’s say you were finishing a meter read and you wanted a list of all of your unread meters. All you would have to do is simply select that option on the menu located on the previous page. A “Select Report Format” window will appear and you will have the choice between printing or just previewing the report.
- Page 32 The Following Reports are Available Unread Meters: This report show all meters that have not been read. Read Meters: This report shows all meters that have been read. Trouble Meters: This report shows all meters that have a trouble code. Possible trouble codes are Meter not responding, Battery Low, Date/Time out of tolerance, Tamper Detection.
- Page 33 This report shows all meters and all information for the selected route. By selecting a route and right-clicking, a menu will appear that contains more options regarding routes. You can group your meters by street names, delete routes, and adjust route properties. ...
- Page 34 Delete Route: This feature is used simply for eliminating a route and its content from the main screen. Be careful that all information has been saved before deleting a route because once deleted the data cannot then be retrieved. ...
- Page 35 Once selected the “Restore Route” window will appear. This window allows you to see all routes that are currently stored. The routes are sub-divided into 4 fields of description including cycle number, route number, date/time, and the total number of meters that exist in that route. Choose the route you wish to restore and then simply select the box adjacent to it.
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Page 36: Options - Advanced Tab
X. Options – Advanced Tab This category is subdivided into three sections. To get started select the “Options” button from the toolbar. Once selected the “Options” menu will appear and defaults onto the “Server Setup” tab. Server Setup: These settings configured at the time of initial installation and should not be changed except by AMRSS Certified Technician User Manual 36... - Page 37 GPS Options: This tab serves two purposes. You can refer here to check which “Com Port” your GPS unit is currently transferring data through. This is a trouble shooting measure used when the operator can not remember which Com Port was used the last time the system was read.
- Page 38 Advanced: This tab serves multiple purposes. Most of the functions available on this screen should only be used by AMRSS Certified Technicians or RG3 support staff. However, the “Allow New Meters” function can be useful in the field. “Allow New Meters” will tell the Tesla receiver to read EVERY meter within range, not just meters in the route(s) downloaded to the mobile device.
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Page 39: Uploading Route Data Back To Route Server Software
XI. Uploading Route Data Back to Route Server Software Uploading a route imports data from the mobile device (laptop) back to the Server software on the billing work station computer and into your billing system. To send the meter reading data back to the Route Server Software click the “Snd/Rcv” button. - Page 40 The route will automatically clear from the Mobile Reading software once all the data has been sent to the Route Server. You may now close the software. User Manual 40...
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Page 41: Marry Register (Program Tesla)
XII. Marry Register Marry Register “marries”, or associates, a Tesla register to a meter body so that it will operate in your system. This process must be followed whenever a register is replaced on a meter body because it configures settings specific to a meter manufacturer, model, and size. - Page 42 Once the “Marry Register” window opens you will need to select one of the pre-loaded meter type and size configurations that you have in you system from the “Configuration Type” drop down menu. NOTE: If you do not see a configuration type for the meter you are marrying the Tesla register to, contact customer service at (903) 753-3456 so that the correct file can be loaded into your program.
- Page 43 After the correct “Configuration Type” has been selected, enter the Register ID serial number (located on the side of the Tesla register). Register ID Serial Number located on the side of the Tesla register. User Manual 43...
- Page 44 After the Tesla Register ID serial number has been entered, the program will auto tab to the “Meter Number” field. In this field, enter the number engraved into the meter casing (body). The meter ID number must be entered identically to what is entered into the billing system software.
- Page 45 After the Meter Number has been entered, you will have the option to manually enter a meter reading that will display on the Tesla register, or the program will default to a reading of “1”. Once all information has been entered correctly, click the “Start”...
- Page 46 The Tesla Communicator window will open and begin “Logging In” User Manual 46...
- Page 47 The Configuration Status will then flow through the following operations. User Manual 47...
- Page 48 This operation loads the Tesla register with the individual customer file specific to your utility that details many pieces of important information such as the meter type, size, and manufacturer that it is being married to. When the Tesla register has been “married” to the meter, the AMRSS software will then automatically read the Tesla as a redundant measure of quality control.
- Page 49 Retrofit / Register Replacement Operation Cheat Sheet 1. Plug in receiver (USB plug) making sure antenna is on receiver. 2. With the AMRSS software open, click Marry Register. 3. If you are using the same comport as the last time you read or married a Tesla, you may skip this steps 4 and 5.
- Page 50 Copyright Notice and Disclaimer All rights reserved. No parts of this manual may be reproduced in any form without the express written permission of RG3 meter Company. All information contained herein is subject to change, but whenever such changes are made each customer will be provided notification accordingly. Every precaution has been taken in the preparation of this manual.
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