Table of Contents
Advertisement
How you
The
ing either voice Information Messages, transfers or mailboxes to the options
assemble
along a call Path,
the CCR
Tree
A Home Menu has a recorded list of options directing a caller to one of the
following:
.
.
The Home Menu voice prompt you record, plays immediately after the Com-
pany Greeting.
About
A call Path is a branch of the CCR Tree. It consists of an Information Mes-
sage, a Leave Message Point, or a Transfer Point. Each Point is identified by a
call
Path number. A Path number is the single-digit that callers enter to route
and Path
themselves along the call Path of the CCR Tree.
numbers
The CCR Tree call path can have a maximum of eight Paths. The Home Menu
is always Path
In the sample Tree, Figure 4.1, in this guide, Path
provides the caller with four options. Option 1 branches to Path
branches to Path
Path
Mini Set Up and Operation Guide
Section 4: Preparing to set up Custom Call Routing (CCR)
Tree is assembled by assigning options to menus, and then assign-
an Information Message
a mailbox to leave a message
an extension
Option 3 branches to Path
4
or the Home Menu
Option 2
Option 4 branches to
Advertisement
Chapters
Table of Contents
