Iridium Pilot Installation Manual page 60

Out of Warranty Returns
All out of warranty returns shall be shipped to Iridium by the ISP with freight, insurance, and customs duties/
taxes prepaid via DDP (Deliver Duties Paid) Incoterms 2000. Repaired replacement equipment is returned by
Iridium to ISP using ISP's elected small freight carrier with freight, insurance and customs duties/taxes paid via
EXW (Exworks) Incoterms 2000. Following the assignment of an RMA from the Iridium Global Warranty Center,
the ISP may direct their affiliate or customer to ship the damaged unit directly to the Iridium Authorized
Repair Center, per return address stated on Iridium issued RMA form. All Products or Accessories shipped from
the Global Warranty Center must be shipped directly to an ISP location. Equipment can only be delivered to
countries in which spectrum licenses for Iridium as well as equipment type approval or registration have been
granted.
8. Warranty Void
The ISP which facilitated the return of the Product(s) or Accessories will be provided with written or electronic
notice no later than ninety (90) days after receipt of the returned Product(s) or Accessories that a charge will
be applied to their equipment account for the replacement cost of the Product(s) or Accessories if the unit is
subsequently found to have the warranty voided. Please note that acceptance of the replacement Product(s)
or Accessories is an indication of acceptance of this policy. Reference the Iridium Pilot Products Terms and
Conditions, Section 2, Exclusions for conditions that would void the limited warranty.
9. Firmware Upgrades
Iridium may provide new firmware versions from time to time for the Product or Accessories. The ISPs are
responsible for firmware upgrades. Firmware upgrades are not a warranty service.
Iridium Service Providers are expected to distribute, or make available, new firmware releases to customers.
10. Administration
The Iridium Pilot Product Warranty Policy is administered by Iridium. Any warranty inquiries should be faxed or
emailed to:
Iridium Satellite LLC
Attn: Iridium Warranty Administration
+1.480.752.1105 facsimile
warranty@iridium.com
This policy is subject to change by Iridium without notice.
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Iridium Pilot™ Installation Guide
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