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III. Appendix
1
Q & A
Q. The terminal gets wet. What can I do?
A. If the terminal doesn't work after it is dried for a certain time, its main board and other
parts should be replaced. In this case, contact the customer care center.
Q. The terminal fails to boot.
A. Check if all of the lines are appropriately connected. If the problem continues, it may
be caused from a damaged program. Then, contact the customer care center.
Q. How can I ask for after-sales service?
A. All you need to do is send the product to our customer care center (Headquarters)
through express courier service. The delivery service fee should be pre-paid. When the
product is repaired, it will be sent once the repairing fee is paid in the headquarters.
Q. Can I check if the terminal is sent accurately?
A. Our customer care center (Headquarters) lets you know the number of the transport
paper. Otherwise, you can ask related delivery company about it.
2
Customer care center
Before asking for after-sales service
Before requesting after-sales service, the user needs to back up data in the device in
person.
We do not back up data for any of products received to our customer care center.
Therefore, we are not liable for loss/deletion of data, in any case.
Customer care center of Bluebird Soft Inc.
• Fax : +82-2-548-0870
• E-Mail : blueas@bluebird.co.kr
• Address : Customer care center, 2nd floor, room 558-8, Sinsa-dong, Gangnam-gu, Seoul
• Business Day
Monday though Friday 9 AM ~ 6 PM
We do not work on Sundays and holidays.
How to ask for after-sales service
• For after-sales service, please contact your local dealer or our customer care center.
• Do not remove the label of the product on purpose.
• Make sure to deliver the product in a safe way. Bluebird Soft is not liable for device loss
during delivery.
BIP-100
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