Customer Service
If you have questions about SoftBank handsets or services, please call General Information.
For repairs, please call Customer Assistance.
SoftBank Customer Center
From a SoftBank handset, dial toll free at
157 for General Information or
113 for Customer Assistance
Call these numbers toll free from landlines.
Subscription Areas
Hokkaido, Aomori, Akita, Iwate, Yamagata, Miyagi, Fukushima, Niigata,
Tokyo, Kanagawa, Chiba, Saitama, Ibaraki, Tochigi, Gunma, Yamanashi,
Nagano, Toyama, Ishikawa, Fukui
Aichi, Gifu, Mie, Shizuoka
Osaka, Hyogo, Kyoto, Nara, Shiga, Wakayama
Hiroshima, Okayama, Yamaguchi, Tottori, Shimane, Tokushima, Kagawa,
Ehime, Kochi, Fukuoka, Saga, Nagasaki, Oita, Kumamoto, Miyazaki,
Kagoshima, Okinawa
SoftBank International Call Center
From outside Japan, dial +81-3-5351-3491
(Please take care to dial correctly;
international charges will apply.)
Contact
General Information
Customer Assistance
General Information
Customer Assistance
General Information
Customer Assistance
General Information
Customer Assistance
0088-240-157 (Toll-free)
0088-240-113 (Toll-free)
0088-241-157 (Toll-free)
0088-241-113 (Toll-free)
0088-242-157 (Toll-free)
0088-242-113 (Toll-free)
0088-250-157 (Toll-free)
0088-250-113 (Toll-free)
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