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Syspine A50 Plus User Manual

Syspine a50 plus phone system
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Summary of Contents for Syspine A50 Plus

  • Page 2 Syspine A50 Plus will not work. • How to dial an emergency number: Please inform all of your employees, visitors, and Syspine A50 Plus users that they need to dial the 9 plus the emergency number to access emergency service: Emergency...
  • Page 3 VoIP service provider. • 811 feature: By dialing 811 on the Syspine A50 Plus Phone System, you can call back the last phone that was used to dial an emergency number. This information will be stored for only 24-48 hours after an emergency number is dialed.
  • Page 4 Privacy of Backups The Syspine A50 Plus Phone System administrator may choose to make a backup of the data on the Syspine A50 Plus. Data saved in the backup file is not encrypted. Therefore, it is recommend that the Syspine A50...
  • Page 5 Syspine A50 Plus is syspine. System Vulnerabilities The Syspine A50 Plus Phone System runs on the office LAN, and the organiza- tion may have a wireless LAN. While convenient and popular, the security fea- tures in many wireless default implementations may not be adequate. Consider whether the LAN security configuration, especially the wireless LAN security configuration, is correct for the business.
  • Page 6 Neither this publication, nor any of the material contained herein, may be reproduced with- out written consent of the manufacturer. Microsoft, Windows XP, and Windows Vista are trademarks of the Microsoft group of companies. © Copyright July 2010 http://www.syspine.com...

  • Page 7: Table Of Contents

    ............17 Recommended Installation Process ..............18 Locating the Syspine A50 Plus ......... 20 Connecting the Syspine A50 Plus to Power and LAN .......... 22 Connecting the Syspine A50 Plus to the PSTN ................23 Locating IP Phone 310s ............24 IP Phone 310 Cable Connections .............
  • Page 8 ............63 Configuring E-mail Server Information ..............65 Configuring User Information Administrator Software Configuration ............69 Syspine A50 Plus ..................70 The Phone Setting Tab ................72 ................72 Using the User Menu ............... 82 Using the Voice Services Menu ................
  • Page 9 Configuring Call Agent Groups ..............143 Configuring User Groups ..............148 Configuring Pickup Groups Troubleshooting ..................153 Common Issues ..................153 Quick Reference Guides................157 Voicemail Quick Guide ................158 Syspine A50 Plus Wall Mounting Template ..........159 Index......................160...

  • Page 11: Introduction

    Introduction Designed for ease of use and manageability, the Syspine A50 Plus combines the Syspine A50 Plus base unit and Syspine IP Phone 310s in one easy to install, end-to-end, communication solution. The user friendly, Syspine A50 Plus provides the management and user interface tools for the Syspine A50 Plus.

  • Page 12: Product Info And Advantages

    Introduction Product Info and Advantages • Lower Total Cost of Ownership—The Syspine A50 Plus provides great value for small businesses. Cut costs by routing calls over the Internet via SIP trunks from your service provider. – "Future proof" design. No additional system HW, SW, or licensing to add SIP trunks or IP phones.

  • Page 13: Key Advantages Of Syspine A50 Plus

    • Unsurpassed user friendly interface – Browser-based system administration – Auto installation of Syspine IP phones and PSTN trunks with just one mouse-click – Setup configuration wizards make changes amazingly easy – Auto detection of new installed or relocated Syspine phones •...

  • Page 14: Unpacking The Syspine Phone System

    Introduction Unpacking the Syspine Phone System 1.2.1 Package Contents Verify all contents are present and in good condition. If any items are missing or dam- aged, contact the dealer immediately. Syspine-A50 Plus DC Adapter Power Cable 1 x 3M RJ-45 (Male)

  • Page 15: Optional Contents

    Introduction 1.2.2 Optional Contents 4 x 3M RJ-11 Male Phone Line Cable Included with Optional ATA Module Unpacking the Syspine Phone System...

  • Page 16: Tour Of The Syspine Phone System

    Introduction Tour of the Syspine Phone System 1.3.1 Front View No. Item Description Top Ventilation Cooling vent—do not obstruct Panel Release Press to remove LCD panel LCD Panel See LCD Panel on page 9 Ventilation Cooling vents—do not obstruct Tour of the Syspine Phone System...

  • Page 17: Rear View

    Public Address System on page 52 LINE IN Standard Line-in jack. See Service Manual for updated functions USB Ports Connect USB devices to these ports LAN Port Connect an Ethernet RJ-45 to the LAN Tour of the Syspine Phone System...

  • Page 18: Bottom View

    Introduction 1.3.3 Bottom View No. Item Description Module Feet Desktop non-skid feet Wall Fixing Slots Attach to wall using wall mounting template (see Syspine A50 Plus Wall Mounting Tem- plate on page 159) Tour of the Syspine Phone System...

  • Page 19: Lcd Panel

    Hold for 5 seconds to enter Admin Mode Down Button Scroll down through options in Admin Mode Up Button Scroll up through options in Admin Mode Right Button View lower line message Select option in Admin Mode Tour of the Syspine Phone System...

  • Page 20: Led Behavior

    Reset Button Hold for 5 seconds to reset the system (see Powering Down the Syspine A50 Plus on page 37) The Syspine A50 Plus is set to DHCP client enabled as default and can- not be changed. 1.3.5 LED Behavior...

  • Page 21: Syspine Ip Phone 310

    Introduction Syspine IP Phone 310 1.4.1 Front View IP Phone 310 PQRS WXYZ HOLD No. Item Description Handset High quality telephone handset Transfer Transfers the current call Conference Start conference call Call History Display call history menu Redial Dial last number entered...

  • Page 22: Ip Phone 310 Operation

    + ext. number + Transfer During a call, press to hold the call. Press Call Hold again to retrieve the call. Call Park During a call, press Call Press and dial the parked zone number Retrieve assigned. Syspine IP Phone 310...
  • Page 23 Voicemail word is 9999. Press 1 to listen to the new message or follow the prompts for more options. Check IP Press # *47 (# *IP) to display the phone IP address. address Syspine IP Phone 310...

  • Page 24: Rear View

    PC, hub, or other ethernet device AC Power Connect AC power adapter Connection Jack Wall Mount Stand Attach the wall mount stand to these slots Slots See Locating IP Phone 310s on page 23 for installation instructions. Syspine IP Phone 310...

  • Page 25: Installation

    Installation This section contains details on how to install the Syspine A50 Plus Phone Sys- tem and connect and configure the sup-plied Syspine IP Phone 310s Terms used in this chapter: • DHCP—Dynamic Host Configuration Protocol (DHCP) is used by net- worked devices (clients) to obtain IP addresses and other parameters from a DHCP server.

  • Page 26: Hardware Installation

    Installation Hardware Installation 2.1.1 LAN Setup The diagram describes the LAN architecture using the Syspine A50 Plus Phone System. Hardware Installation...

  • Page 27: Recommended Installation Process

    Locate the Syspine A50 Plus (desktop or wall mount). See “Locating the Syspine A50 Plus” on page 18. Connect the Syspine A50 Plus to the LAN and power outlet. See “Connect- ing the Syspine A50 Plus to Power and LAN” on page 20.

  • Page 28: Locating The Syspine A50 Plus

    The LCD panel and top ventilation panel can be inverted for upright and wall mounted installation. 2.1.3.1 ESKTOP NSTALLATION Place the Syspine A50 Plus on a flat, stable surface in a well ventilated area. IMPORTANT! Front View Do not obstruct the cooling vents (see on page for vent locations).
  • Page 29 The Syspine A50 Plus wall mounting solution is designed to reduce clutter by locating the Syspine A50 Plus in an otherwise unused area. There are two wall mounting slots on the underside of the Syspine A50 Plus (see Bottom View on page 8) for mounting purposes.

  • Page 30: Connecting The Syspine A50 Plus To Power And Lan

    Connecting the Syspine A50 Plus to Power and After locating the Syspine A50 Plus, connect to power by performing the follow- ing steps: Insert the cable pin into the left-hand side of the Syspine A50 Plus case as shown. DC IN Connect the AC adapter to the Syspine A50 Plus and secure it in place as shown in the following illustration.
  • Page 31 DC IN Use one of the supplied Ethernet cables (yellow) to connect the LAN port of the Syspine A50 Plus to the LAN switch and plug in the AC adapter into a standard electrical outlet. Before continuing, make sure the display shows SERVICE READY.

  • Page 32: Connecting The Syspine A50 Plus To The Pstn

    Installation 2.1.5 Connecting the Syspine A50 Plus to the PSTN After locating the Syspine A50 Plus, connect the PSTN by performing the fol- lowing steps: Connect the phone cable to the PSTN as shown. Check that the telephone line module LED on the back of the Syspine A50 Plus lights green (see Rear View on page 7 for location).

  • Page 33: Locating Ip Phone 310S

    Installation 2.1.6 Locating IP Phone 310s The IP Phone 310 provides two distinct setup options—desktop and wall mounted. 2.1.6.1 DESKTOP INSTALLATION Insert the two locating tabs (1) into the slots as shown. Push the stand (2) toward the top of the IP Phone 310 until it clicks into place.

  • Page 34: Ip Phone 310 Cable Connections

    Installation 2.1.7 IP Phone 310 Cable Connections Connect the IP Phone 310 cables as shown in the diagram: LAN cable Power cable Handset cord Connect the white Ethernet cable to the LAN port. Connect the power cable to the DC power jack. If the IP Phone 310 is connected through a Power over Ethernet (PoE) device, it is not necessary to connect the power adapter.

  • Page 35: Connecting Ip Phone 310S To The Lan

    2.1.8 Connecting IP Phone 310s to the LAN After connecting the Syspine A50 Plus to the LAN and a suitable power outlet, connect all the required IP Phone 310s at once to the LAN. The IP Phone 310 supports daisy-chain connection for limited port access using the supplied Ethernet cable.

  • Page 36: Syspine A50 Plus Installation

    Installation Syspine A50 Plus Installation This section contains details on how to install the Syspine A50 Plus and how to configure the IP Phone 310s. 2.2.1 System Requirements Syspine A50 Plus requires: • Processor: Intel Pentium III 700 MHz or greater •...
  • Page 37 It is recommended that you close all other applications before continu- ing. Select the destination folder to install the Syspine A50 Plus. Click Next to continue. Click Browse to manually select a specific location. At least 24.1 MB of free disk space is required for installation.
  • Page 38 Installation Select the destination where you want the Syspine A50 Plus short-cuts to be installed. To continue, click Next. If you would like to select a different folder, click Browse. Select the additional items that you would like installed onto your computer by checking off the items from the list, the click Next to continue.
  • Page 39 If you want to change any settings, click Back to take you to the appro- priate window. Once you have completed the installation, click Finish to exit the Syspine A50 Plus Setup Wizard. Installation screens are O/S dependant. For this demonstration the Win- dows XP operating system was used.

  • Page 40: Logging On To The Syspine A50 Plus

    Compare the IP address on screen with the IP address attached to the Syspine A50 Plus. To view the IP address on the Syspine A50 Plus, press the IP button located on the front panel and the IP address will show on the screen.
  • Page 41 Click Connect The connection process can take a few seconds. If the required Syspine A50 Plus is not present, see Troubleshooting on page 153. Once connection is established, a password prompt displays. Enter the default password syspine (all lower case) and click Login.

  • Page 42: Changing The Syspine A50 Plus Password

    The default password for the Syspine A50 Plus is syspine. To change the Syspine A50 Plus password, perform the following steps: Once you have logged in to the Syspine A50 Plus, on the System Setting tab, click Change Password in the Properties panel.

  • Page 43: Setting The Date And Time

    – Not be a common word or name. 2.3.2 Setting the Date and Time To set the Syspine A50 Plus date and time, perform the following steps: On the System Setting tab, click Change Date/Time in the Properties panel. The Change Date and Time screen displays.
  • Page 44 Update Now or manually setting the date and time information from the drop-down menus. Click OK to save the changes. The Syspine A50 Plus only reboots if the time zone is changed. All other changes are updated immediately.

  • Page 45: Auto Installation

    Installation Auto Installation The Auto Installation function allows the administrator to search the network for new devices and configures them to the system. The new devices are num- bered consecutively starting with 100. During this process, the ATA module is also automatically configured. AUTO INSTALLATION CONFIGURES ALL IP PHONES CONNECTED TO AUTION YOUR NETWORK.
  • Page 46 Installation Click Auto Installation. The Automatic Installation screen displays. The system detects and installs any available devices. During this time, the system may not respond to prevent any configuration conflicts. Click Yes to continue with the installation process. Once the installation process is complete, you will receive a confirmation dialog.

  • Page 47: Powering Down The Syspine A50 Plus

    To power off the Syspine A50 Plus, perform the following steps: Exit any active Administrator and Assistant sessions. Press and hold the Reset button on the Syspine A50 Plus front panel for 5 seconds and release. The Syspine A50 Plus enters a Standby state and the LCD panel displays UNPLUG POWER CORD for 15 seconds.

  • Page 48: Configuring The Ip Phone 310S

    Installation Configuring the IP Phone 310s After logging on to the Syspine A50 Plus, the installed IP Phone 310s must be detected and new users added. Perform the following steps to detect the phones and add new user information. 2.6.1 Adding a New User Go to StartAll ProgramsSyspine A50 Plus to launch the software, if it...
  • Page 49 Installation The Add User screen displays. The default tab is the User tab. In the User Account section under the User tab, enter in the Display Name (this name will display on the phone) and select an extension num- ber from the drop down list of available extensions (100-399). In the Device section, click on Add Device.
  • Page 50 Installation You have the option to either select a device from a list of detected devices or enter a MAC address to pre-add a device before it is connected. Click OK to save your changes. Click the Call Forwarding tab to display the following screen. Set Call Forwarding as desired.
  • Page 51 – Check the check box to allow this user to be paged. Click OK to save all changes. The Syspine A50 Plus will then register the phone to the system, configure the phone, and connect it to the system. Click Finish to complete the pro- cess.
  • Page 52 Installation Configuring the IP Phone 310s...

  • Page 53: Basic Features

    Basic Features This chapter contains information on basic Syspine A50 Plus Phone System operation using Syspine A50 Plus. Topics include making and receiving internal and external calls, transferring calls, using a Public Address (PA) system, and voicemail functions. Terms used in this chapter: •...

  • Page 54: Making Calls To Extensions

    Basic Features Making Calls to Extensions Extension calls are calls placed to other Syspine IP Phone 310s using the Syspine A50 Plus. To make an extension call, perform the following steps: Lift the handset of the IP Phone 310. Dial the required extension using the keypad.

  • Page 55: Making External Calls

    Basic Features Making External Calls External calls are calls placed to contacts outside the internal network. To make an outgoing call using the keypad, perform the following steps: Lift the handset of the IP Phone 310. Press 9 to specify an outbound call. Dial the required number using the keypad.

  • Page 56: Receiving Incoming Calls

    The Auto Attendant asks the caller to dial the extension of the required con- tact. The Syspine A50 Plus handles the call as defined in the Call Routing Plan (see The Call Routing Tab on page 96). Receiving Incoming Calls...

  • Page 57: Transferring Calls

    Transferring Calls Call transfer is used to manually extend a call to another extension or user. Only phones and users added to Syspine A50 Plus are accessible for transfer. To Transfer a call using the keypad, perform the following steps: Ask the calling party to wait while you transfer the call.

  • Page 58: Using Voicemail

    The voicemail button flashes red to indicate the receipt of a message. Syspine A50 Plus allows users to review voice messages while in the office or from outside. The default password is 9999.

  • Page 59: Configuring Voicemail Options

    Basic Features If no new messages remain, the first saved message is played. • Delete—press 7 to delete the current message. • Forward—press 9 to forward the message to another extension. 3.5.2.2 ETRIEVING OICEMAIL FROM AN XTERNAL UMBER To access voicemail from an external number, perform the following steps: Dial the PSTN number to call.
  • Page 60 Basic Features Using Voicemail...

  • Page 61: Advanced Features

    Advanced Features This chapter contains information on advanced Syspine A50 Plus operation using Syspine A50 Plus. Topics include using a paging system, call park/ call retrieve, configuring agent/user groups, and outgoing call routing. For more information on Syspine Module configuration, see the Service Manual...

  • Page 62: Using A Public Address System

    Using a Public Address System The Syspine A50 Plus supports connection to a Public Address system (PA) or to speakers directly attached to the Syspine A50 Plus. To connect the PA to the Syspine A50 Plus, refer to the following diagram: See Rear View on page 7 for the location of the Line-Out jack.
  • Page 63 Advanced Features Syspine A50 Plus routes the voice page to the line-out jack and over exter- nal, amplified paging equipment as well as the phones connected. Hang up when finished. Users can be disabled from receiving pages. Using a Public Address System...

  • Page 64: Using Call Park And Retrieve

    Call park is used to hold a call in the system until another system extension or user is free to respond. While parked, a caller hears the default Syspine A50 Plus music or a custom audio file played through the Line In jack on the rear of Syspine A50 Plus.

  • Page 65: Retrieving A Parked Call

    Advanced Features 4.2.2 Retrieving a Parked Call To retrieve a parked call, perform the following steps: Lift up any handset and dial the parked zone number that has been desig- nated to the parked call. The call is retrieved from the parked status. Using Call Park and Retrieve...

  • Page 66: Using Agent Group

    Advanced Features Using Agent Group Agent groups allows calls to reach a specified group. Once the agent group is configured, calls can be set up to ring simultaneously, circularly, or round robin. 4.3.1 Configuring Call Agent Groups 4.3.1.1 DDING GENT ROUP In the Group Setting tab, click Add Call Agent Group in the Call Agent Group panel.
  • Page 67 Advanced Features Specify a name for this agent group. Specify a number for this agent group. To add members to this agent group, click Add. The Configure Members screen displays. Select the members that you want to assign to the selected group and click OK.
  • Page 68 Advanced Features Select how the system should ring the members in the group from the fol- lowing drop down list: – Simultaneous – Circular – Round Robin Select the ring time (3-30 seconds). To choose a greeting if no one is able to answer the call, click Configure. The Configure Greetings screen displays.
  • Page 69 Advanced Features Click Upload to upload the sound file to the Syspine A50 Plus. To confirm that the file has been uploaded properly, you should see the uploaded file in the Configure Greeting screen. Click OK in the Configure Greeting screen to save the settings.

  • Page 70: Using User Group

    Advanced Features Using User Group Much like agent groups, user groups allows calls to reach a specified group. However, user groups do not have a queue function. When all members of the group are unable to pick up the call, it will be forwarded to another destination. 4.4.1 Configuring User Groups 4.4.1.1...
  • Page 71 Advanced Features The Configure User Group screen displays. Specify a name for this user group. Specify a number for this user group. To add members to this user group, click Add. The Configure Members screen displays. Select the members that you want to assign to the selected group and click OK.
  • Page 72 Advanced Features Select how the system should ring the members in the group from the fol- lowing drop down list: – Simultaneous – Circular – Round Robin Select the ring time (3-30 seconds). Select the users who the call should be forwarded to from the drop down list.

  • Page 73: Voicemail To E-Mail Forwarding

    Configuring E-mail Server Information To configure the E-mail server and user account, perform the following steps: Log into Syspine A50 Plus, see Logging on to The Syspine A50 Plus on page 30. On the System Setting tab, click Configure email Server in the Properties panel.
  • Page 74 Advanced Features The Configure Email Server screen displays. Check the box beside Allow sending voicemail in email. In the Server Information section, enter the Outgoing email server (SMTP) information, enter in the server port number (default is 25), and put a check mark if the email server requires a secure connection (SSL).

  • Page 75: Configuring User Information

    Advanced Features 4.5.2 Configuring User Information At least one user must be added before configuring Email user informa- tion. See “Adding Users” on page 72. On the Phone Setting tab, click Edit User in the User panel. The Edit User screen displays. Select the user from the list.
  • Page 76 Advanced Features In the Voicemail section under the Advanced tab, put a check mark next to Voicemail and Retrieve messages as attachment to email. Enter the user Email address and click OK to save user settings. Voicemail to E-mail Forwarding...
  • Page 77 Advanced Features 4.5.2.1 ESTING THE OICEMAIL TO MAIL ERVICE Once the configuration is complete, perform this simple test to confirm voice- mail to email connection: The test user does not need to be assigned to a phone. Leave a test voicemail for the created user (see Leaving Voicemail on page 48).
  • Page 78 Advanced Features Voicemail to E-mail Forwarding...

  • Page 79: Administrator Software Configuration

    This chapter contains information on administrator software configuration of the Syspine A50 Plus using the Syspine A50 Plus. Topics include adding users, configuring call rout- ing, configuring hold music, and restarting the system. For more information on Syspine Module configuration, see the Service Manual and Security Gateway User’s Manual.

  • Page 80: Syspine A50 Plus

    Syspine A50 Plus This section contains information on the basic functionality available when using the Syspine A50 Plus. Syspine A50 Plus provides the management tools for the Syspine A50 Plus including many features available in standard PBX systems. The Syspine A50 Plus also provides effective management of hard- ware and user access.
  • Page 81 Administrator Software Configuration Click Connect. The detection process can take a few seconds. If the required Syspine A50 Plus is not present, see Troubleshooting on page 153. Once connection is established, a password prompt displays. Enter the default password syspine (all lower case) and click Login.The main Syspine A50 Plus screen displays.

  • Page 82: The Phone Setting Tab

    The User menu in the task panel is used to add users, edit users, and delete users that are no longer required. 5.2.1.1 DDING SERS Go to Start All Programs Syspine A50 Plus to launch the soft-ware if it is not already running. The Phone Setting Tab...
  • Page 83 Administrator Software Configuration Click the Phone Setting tab. In the User panel, click Add User. The Add User screen displays. The default tab is the User tab. The Phone Setting Tab...
  • Page 84 Administrator Software Configuration In the User Account section under the User tab, enter in the Display Name (this name will display on the phone) and select an extension num- ber from the drop down list of available extensions (100-399). In the Device section, click on Add Device. The Choose Device screen displays.
  • Page 85 Administrator Software Configuration Click the Call Forwarding tab to display the following screen. Set Call Forwarding behavior as desired. – Within—set the ring time before call forwarding takes over(0-60 sec- onds). – Do the following—specify how the call is forwarded and to whom using the Forward to: go to voicemail 101, forward to another internal user, for-ward to an User Group, forward to an external phone number, for- ward to auto attendant.
  • Page 86 Administrator Software Configuration Click the Advanced tab to display the following screen. Set Toll Restrictions as desired. – No Restriction—gives the user full dialing privileges. – Assign Custom Dialing Privileges—apply dialing privileges (local, opera-tor/international, special). Set Voicemail as desired. Enable Voicemail—turns on voicemail for the user. Retrieve messages as attachment to email—turns on email alerts when voicemail is received.
  • Page 87 Administrator Software Configuration The Syspine A50 Plus will then register the phone to the system, configure the phone, and connect it to the system. Click Finish to complete the pro- cess. 5.2.1.2 DITING SERS To edit an existing user, perform the following steps: Click the Phone Setting tab.
  • Page 88 Administrator Software Configuration The Edit User screen displays. Select the required phone and click Next. The Edit User screen displays. The default tab is User. The Phone Setting Tab...
  • Page 89 Administrator Software Configuration In the User Account section under the User tab, edit the Display Name (this name will display on the phone). In the Device section, click on Add Device. The Choose Device screen displays. Click the Call Forwarding tab to display the following screen. Set Call Forwarding behavior as desired.
  • Page 90 Administrator Software Configuration Click the Advanced tab to display the following screen. Set Toll Restrictions as desired. – No Restriction—gives the user full dialing privileges. – Assign Custom Dialing Privileges—apply dialing privileges (local, opera-tor/international, special). Set Voicemail as desired. – Enable Voicemail—turns on voicemail for the user. –...
  • Page 91 5.2.1.3 EMOVING To remove an existing user, perform the following steps: Removing a user deletes them permanently from the Syspine A50 Plus. In Phone SettingUser click Remove User. The Remove User screen displays. Select the user to remove from the list and click Delete.

  • Page 92: Using The Voice Services Menu

    The administrator can check module and line status using this panel. Syspine A50 Plus supports Plug and Play connection to traditional analog voice services through the built in ATA modules or VoIP connected through the Inter-net, each requiring no extra hardware.
  • Page 93 Administrator Software Configuration In Phone Setting Voice Services click Add Voice Services. The Add Voice Services screen displays. The Phone Setting Tab...
  • Page 94 Administrator Software Configuration Select VoIP service that does not need any extra hardware and click The Configure VoIP Service screen displays. Enter in the appropriate fields (Service Name, Default Domain, Proxy Server Address, Authentication User ID, Authentication Password, Confir- mation Password). Click Next.
  • Page 95 Administrator Software Configuration Enter in the appropriate fields (Registration Interval (sec), Trunk Group, and DTMF Mode). Click Next. The DID (Direct Inward Dial) Number setting screen displays. Direct-Inward-Dial (DID) routes specific numbers directly to an internal user, in a similar way to the Bypass Operator feature. Click Add to setup DID to a specific number and enter the desired number on the following screen.
  • Page 96 Administrator Software Configuration Phone numbers not configured for direct dial or listed here are automati- cally routed to the operator or Auto Attendant. Click Finish to save the changes made. Check that the VoIP voice service is added to the services list. 5.2.2.2 DDING NALOG...
  • Page 97 Administrator Software Configuration Select the analog service to modify and click OK. The Configure Analog Service screen displays. Edit the Analog Service as desired. – Activate this voice service—check this box to activate this voice ser- vice. – Analog name—set the name of the service. –...
  • Page 98 Administrator Software Configuration 5.2.2.3 IP V DITING OICE ERVICES To edit an existing VoIP voice service, perform the following steps: In Phone SettingVoice Services click Edit Voice Service. The Edit Voice Services screen displays. The Phone Setting Tab...
  • Page 99 Administrator Software Configuration Select the VoIP service to modify and click OK. The Configure VoIP Service screen displays. Make changes to the appropriate fields (Service Name, Default Domain, Proxy Server Address, Authentication User ID, Authentication Password, Confirmation Password). Click Next. The Configure VoIP Service screen displays.
  • Page 100 Administrator Software Configuration Make changes to the appropriate fields (Registration Interval (sec), Trunk Group, and DTMF Mode). Click Next. The DID (Direct Inward Dial) Number setting screen displays. Direct-Inward-Dial (DID) routes specific numbers directly to an internal user, in a similar way to the Bypass Operator feature. Click Add to setup DID to a specific number and enter the desired number on the following screen.
  • Page 101 Administrator Software Configuration Phone numbers not configured for direct dial or listed here are automati- cally routed to the operator or Auto Attendant. Click Finish to save the changes made. 5.2.2.4 EMOVING OICE ERVICES To remove an existing voice service, perform the following steps: In Phone Setting...

  • Page 102: Using The Others Menu

    Administrator Software Configuration Select the voice service to remove from the list and click Delete. 5.2.3 Using the Others Menu The Others menu in the task panel is used to run an automatic installation, view detailed call history, upgrade device firmware, and refresh the Administra- tor main page to display setting changes.
  • Page 103 Administrator Software Configuration 5.2.3.1 IEWING ISTORY The Call History screen enables the administrator to view all system call activ- ity, whether incoming, outgoing, and internal. The Call History screen is composed of the following areas: Interval From/To—filter the Call History by time scale, call type, and user. Call Direction—indicates whether calls were incoming or outgoing.
  • Page 104 These firmware files can be downloaded from www.syspine.com and placed on the administrator’s PC ready for installation to the system. To upgrade a Syspine A50 Plus module, perform the following steps: Click Device Firmware Upgrade. The Upgrade Device Firmware screen displays.
  • Page 105 After upgrading modules, Syspine A50 Plus displays a prompt to create a new system backup. Click Yes to perform a backup, or click No to backup the system later.

  • Page 106: The Call Routing Tab

    Auto Attendant properties using this tab. There is also a brief summary panel showing the incoming/outgoing call routing. 5.3.1 Configuring Incoming Call Routing The Syspine A50 Plus provides several options for configuring an incoming call routing plan for a new phone system. 5.3.1.1 ONFIGURING...
  • Page 107 Administrator Software Configuration Click Specify Day/Night Schedule in the Incoming Call Routing panel. The Specify Day/Night Schedule screen displays. 5.3.1.2 REATING IGHT CHEDULE The default day time settings are 8:30 AM to 5:30 PM on Monday, Tues- day, Wednesday, Thursday, and Friday. Any other period that is not defined will be treated as night time.
  • Page 108 Administrator Software Configuration Click Add in the Day Time Schedule section. The Specify Day Time screen displays. Enter in the Start Time, End Time, and the days of the week you want the schedule to apply to. Click OK to create the schedule. To confirm that the schedule has been saved, it should be on the Day Time Schedule list in the Specify Day/Night Schedule screen.
  • Page 109 Administrator Software Configuration Click OK to save the schedule. To confirm that the schedule has been saved, it should be on the Day Time Schedule list in the Specify Day/Night Schedule screen. 5.3.1.4 EMOVING IGHT CHEDULES Select the schedule you want to remove in the Day Time Schedule section list and click Remove.
  • Page 110 Administrator Software Configuration 5.3.1.6 DITING OLIDAY XCEPTION Click Edit in the Holiday and Exceptions section. The Specify Date screen displays. Modify the description, month, and the day of the holiday or exception. Click OK to save the holiday or exception. To confirm that the holiday or exception has been saved, it should be on the Holiday and Exceptions list in the Specify Day/Night Schedule screen.
  • Page 111 Administrator Software Configuration 5.3.1.8 HOOSE NSWER ALLS Click Choose Who Will Answer Calls in the Incoming Call Routing panel. The Choose Who Will Answer Calls screen displays. Select the Trunk Group you want to edit from the drop down list. Select who will answer Day Time calls from the drop down list from: –...
  • Page 112 Administrator Software Configuration If Call Agent Group is selected, select the Call Agent Group that should receive incoming calls. Select who will answer Night Time calls from the drop down list from: – Auto Attendant – Operator – User Group –...
  • Page 113 Administrator Software Configuration The Configure Auto Attendant screen displays. To manage the Day/Night welcome greeting recording, click Configure for the appropriate greeting. The Configure Greetings screen displays. The Call Routing Tab...
  • Page 114 Click Browse to locate the desired sound file. Click Upload to upload the sound file to the Syspine A50 Plus. To confirm that the file has been uploaded properly, you should see the uploaded file in the Configure Greetings screen.
  • Page 115 Administrator Software Configuration Click Add to Configure Level 2 Auto Attendant. The Configure Level 2 Auto Attendant screen displays. Enter the Level 2 Auto Attendant details (name, digit received, call answered by). Click Configure. The Configure Greetings screen displays. The Call Routing Tab...
  • Page 116 Click Browse to locate the desired sound file. Click Upload to upload the sound file to the Syspine A50 Plus. To confirm that the file has been uploaded properly, you should see the uploaded file in the Configure Greetings screen.

  • Page 117: Configuring Outgoing Call Routing

    5.3.2 Configuring Outgoing Call Routing The Syspine A50 Plus provides several options for configuring an outgoing call routing plan for a new phone system. This function allows the system to route specific calls through different trunk groups. Routing rules can be set for dialing local, long distance, or mobile numbers to be connected using VoIP or analog service based on your settings.
  • Page 118 Administrator Software Configuration To create an outgoing call routing rule, click Add. The Configure the routing rule screen displays. Configure the following routing rule settings: – Leading digits from/to - set the range of leading digits of the number dialed (ex. if the range is from 2-9, any number dialed beginning with a digit between 2-9 will route to the specific Trunk Group you set it to).
  • Page 119 Administrator Software Configuration 5.3.2.2 REATING ESTRICTIONS Click Toll Restriction in the Outgoing Call Routing panel. The Configure Toll Restriction screen displays. The Call Routing Tab...
  • Page 120 Administrator Software Configuration To create a Toll Restriction, click Add. The Add/Edit Toll Restriction screen displays. Specify the Toll Restriction Type from the drop down list: – Auto Attendant – Operator – User Group Enter in the extension range to be restricted. Click OK to save the settings.
  • Page 121 Administrator Software Configuration 5.3.2.3 ONFIGURING LOCK Click Configure Block List in the Outgoing Call Routing panel. The Configure Block List screen displays. The Call Routing Tab...
  • Page 122 Administrator Software Configuration To create a block list rule, click Add. The Configure Block List screen displays. IMPORTANT! Outbound numbers dialed which correspond with any entry in the Block List will be treated as NOT PERMITTED, regardless of any other programmed custom dialing privileges or user unrestricted status.
  • Page 123 Administrator Software Configuration 5.3.2.4 UMBER Click View Number Plan in the Others panel. The View Numbering Plan screen displays. Click Close once you are done viewing the number plan. The Call Routing Tab...
  • Page 124 Administrator Software Configuration 5.3.2.5 ONFIGURING IALING REFIX Click Configure Dialing Prefix in the Others panel. The Configure Dialing Prefix screen displays. Enter in the dialing prefix number for the following actions: – Operator – Trunk Access Click OK to save the settings. The Call Routing Tab...
  • Page 125 Administrator Software Configuration 5.3.2.6 SSIGNING PERATOR Click Assign Operator in the Others panel. The Assign Operator screen displays. Select the user who will server as the Operator and click OK. The Call Routing Tab...
  • Page 126 Administrator Software Configuration 5.3.2.7 SSIGNING DMIN Click Assign Admin User in the Others panel. The Assign Admin User screen displays. Select the user who will server as the Operator and click OK. The Call Routing Tab...

  • Page 127: The System Setting Tab

    Displays voicemail storage space and total storage space. Properties Displays general system information, such as IP and MAC address, Syspine A50 Plus software and hardware versions, System date and time, System running time, and Email server information. The System Setting Tab...

  • Page 128: Using The Status Menu

    Administrator Software Configuration 5.4.1 Using the Status Menu The Status menu in the task panel is used to review storage details. 5.4.1.1 IEWING TORAGE ETAILS The Storage Detail screen shows a summary of total system storage space and a breakdown of system storage space by user. To access the storage summary, click View Storage Detail in the Status panel.

  • Page 129: Using The Properties Menu

    Administrator Software Configuration The View Storage Detail screen displays. 5.4.2 Using the Properties Menu The Properties menu in the task panel is used to change the system pass- word, date and time, configure Email server settings, configure hold music, configure conference rooms, and to configure IP address. The System Setting Tab...
  • Page 130 The default password for the Syspine A50 Plus is syspine. To change the Syspine A50 Plus password, perform the following steps: Once you have logged in to the Syspine A50 Plus, on the System Setting tab, click Change Password in the Properties panel.
  • Page 131 – Not be a common word or name. 5.4.2.3 A50 P HANGING YSPINE To set the Syspine A50 Plus date and time values, perform the following steps: On the System Setting tab, click Change Date/Time in the Properties panel. The Change Date and Time screen displays.
  • Page 132 Update Now or manually setting the date and time information from the drop-down menus. Click OK to save the changes. The Syspine A50 Plus only reboots if the time zone is changed. All other changes are updated immediately.
  • Page 133 5.4.2.5 ONFIGURING USIC Syspine A50 Plus supports playback of custom music during calls on hold through the audio jack on the rear of the system. If no custom music is supplied, the system plays the default music during calls on hold.
  • Page 134 Administrator Software Configuration Click Use a prerecorded sound file uploaded to the system, and then click OK. The Configure Greetings screen displays. Click Add to add a prerecorded sound file. The Upload Sound File screen displays. The selected sound file must be .wav type file and cannot exceed 2MB in file size.
  • Page 135 Administrator Software Configuration Connect the device to the audio in jack on the rear of Syspine A50 Plus as shown. In System Setting Properties, click Configure Hold Music. The Configure Hold Music screen displays. Click Use the input connected to the audio jack on the back of the sys- tem, and then click OK.
  • Page 136 ONFIGURING ONFERENCE OOMS Syspine A50 Plus provides two Conference Rooms which allows users to call an extension and enter a PIN number to connect to a conference call. In System Setting Properties, click Configure Conference Rooms. The Configure Conference Rooms screen displays.
  • Page 137 IP A ONFIGURING DDRESS Syspine A50 Plus allows the administrator to assign the IP address automati- cally if the network supports this capability or they can assign a static IP address to the system. In System Setting Properties, click Configure IP Address.

  • Page 138: Using The Backup Menu

    Administrator Software Configuration 5.4.3 Using the Backup Menu The Backup menu in the task panel enables the backup and retrieval of config- uration and voicemail files for disaster recovery or security purposes. IMPORTANT! Configuration and voicemail files may contain the names of users, per- sonal phone calls, or other confidential information and therefore it is important to store backups in a secure location on the LAN or on removable media.
  • Page 139 Administrator Software Configuration 5.4.3.1 ACKING OICEMAIL REETINGS ETTINGS To create a backup, perform the following steps: Click Create Backup in the Backup panel. The Create Backup screen displays. Enter the file path to the secure area of the network or removable media or browse to the desired location.
  • Page 140 Click OK. The configuration files are restored when the you see #/# Completed. The server will reboot at the bottom of the window. Click Close. The Syspine A50 Plus will automatically reboot after the system restore. The System Setting Tab...

  • Page 141: Using The Others Menu

    Administrator Software Configuration 5.4.4 Using the Others Menu The Others menu in the task panel allows the administrator to restart the system, reset to factory default, and activate group settings. 5.4.4.1 ESTARTING YSTEM To restart the system: Click Restart the system in the Others panel. The Restart the system screen displays.
  • Page 142 5.4.4.2 ESETTING ACTORY EFAULTS To reset the Syspine A50 Plus to its factory default settings, perform the fol- lowing steps: IMPORTANT! Before resetting the Syspine A50 Plus to its factory settings, it is rec- Backing Up Voicemail, Greetings, And Set-...
  • Page 143 The following warning screen displays. Click OK to continue. The Reboot warning screen displays. IMPORTANT! Ensure that there is no phone activity on the system otherwise it will be interrupted. Click OK. The Syspine A50 Plus will automatically reboot. The System Setting Tab...
  • Page 144 Administrator Software Configuration 5.4.4.3 DVANCED ETTINGS To activate group settings, perform the following steps: Click Advanced Setting in the Others panel. The Advanced Setting screen displays. Put a check mark in the Activate group setting check box. Click OK to save the setting. The System Setting Tab...

  • Page 145: The Group Setting Tab

    Administrator Software Configuration The Group Setting Tab The Group Setting tab is used to configure call agent groups, user groups, and pickup groups. In this section the administrator can assign users into groups and determine how the calls are handled for each group. 5.5.1 Configuring Call Agent Groups 5.5.1.1...
  • Page 146 Administrator Software Configuration The Configure Call Agent Group screen displays. Specify a name for this agent group. Specify a number for this agent group. To add members to this agent group, click Add. The Configure Members screen displays. The Group Setting Tab...
  • Page 147 Administrator Software Configuration Select the members that you want to assign to the selected group and click OK. To add all members to the selected group, put a check beside All Members. Select how the system should ring the members in the group from the fol- lowing drop down list: –...
  • Page 148 Click Browse to locate the desired sound file. Click Upload to upload the sound file to the Syspine A50 Plus. To confirm that the file has been uploaded properly, you should see the uploaded file in the Configure Greetings screen.
  • Page 149 Administrator Software Configuration The Edit Call Agent Group screen displays. Select the agent group from the list shown and click Next. The Configure Call Agent Group screen displays. Edit the name for this agent group. Edit the number for this agent group. The Group Setting Tab...
  • Page 150 Administrator Software Configuration To add members to this agent group, click Add. The Configure Members screen displays. Select the members that you want to assign to the selected group and click OK. To add all members to the selected group, put a check beside All Members.
  • Page 151 Click Browse to locate the desired sound file. Click Upload to upload the sound file to the Syspine A50 Plus. To confirm that the file has been uploaded properly, you should see the uploaded file in the Configure Greetings screen.
  • Page 152 Administrator Software Configuration 5.5.1.3 EMOVE GENT ROUP Click Remove Call Agent Group in the Call Agent Group panel. The Remove Call Agent Group screen displays. Select the agent group from the list shown and click Delete. The system will not allow you to delete a group if it is part of a routing rule.

  • Page 153: Configuring User Groups

    Administrator Software Configuration 5.5.2 Configuring User Groups 5.5.2.1 DDING ROUP Click Add User Group in the User Groups panel. The Configure User Group screen displays. The Group Setting Tab...
  • Page 154 Administrator Software Configuration Specify a name for this user group. Specify a number for this user group. To add members to this user group, click Add. The Configure Members screen displays. Select the members that you want to assign to the selected group and click OK.
  • Page 155 Administrator Software Configuration 5.5.2.2 DITING ROUP Click Edit User Group in the User Groups panel. The Edit User Group screen displays. The Group Setting Tab...
  • Page 156 Administrator Software Configuration Select the user group from the list shown and click Next. The Configure User Group screen displays. Edit the name for this user group. Edit the number for this user group. To add members to this user group, click Add. The Configure Members screen displays.
  • Page 157 Administrator Software Configuration Select the members that you want to assign to the selected group and click OK. To add all members to the selected group, put a check beside All Members. Select how the system should ring the members in the group from the fol- lowing drop down list: –...

  • Page 158: Configuring Pickup Groups

    Administrator Software Configuration The Remove User Group screen displays. Select the user group from the list shown and click Delete. The system will not allow you to delete a group if it is part of a routing rule. Remove any rule associated with the group before you delete the group.
  • Page 159 Administrator Software Configuration The Configure Pickup Group screen displays. Specify a name for this pickup group. To add members to this pickup group, click Add. The Configure Members screen displays. Select the members that you want to assign to the selected group and click OK.
  • Page 160 Administrator Software Configuration 5.5.3.2 DITING ICKUP ROUP Click Edit Pickup Group in the Pickup Groups panel. The Edit Pickup Group screen displays. The Group Setting Tab...
  • Page 161 Administrator Software Configuration Select the pickup group from the list shown and click Next. The Configure Pickup Group screen displays. Edit the name for this pickup group. To add members to this pickup group, click Add. The Configure Members screen displays. Select the members that you want to assign to the selected group and click OK.
  • Page 162 Administrator Software Configuration 5.5.3.3 EMOVE ICKUP ROUP Click Remove Pickup Group in the Pickup Groups panel. The Remove Pickup Group screen displays. Select the pickup group from the list shown and click Delete. – The system will not allow you to delete a group if it is part of a routing rule.

  • Page 163: Troubleshooting

    Syspine A50 Plus administrator password. Common Issues How can I setup all phones without a PC using the Syspine A50 Plus? On the LCD panel of Syspine A50 Plus, press and hold the Enter button until it shows Auto Install. Release the Enter button and press the Enter button twice to confirm and accept the auto installation command.
  • Page 164 Appendix A I am having problems connecting to another extension, what should I do? Please confirm that both IP phones are registered with Syspine A50 Plus. Reboot both IP phones to renew IP address and re-register both phones with the Syspine A50 Plus.
  • Page 165 The Administrator program cannot log into the Syspine A50 Plus. Why? Make sure the firewall on the PC has the program enabled. Make sure the PC is in the same network environment as the Syspine A50 Plus. I have a problem that has not been resolved in this troubleshooting sec-...
  • Page 166 Appendix A Common Issues...

  • Page 167: Quick Reference Guides

    Quick Reference Guides This appendix contains quick reference guides to making phone calls and using voicemail. The information supplied here is also available in the Syspine A50 Plus Help menu.

  • Page 168: Voicemail Quick Guide

    Appendix A Voicemail Quick Guide Review voice messages whether in or out of the office using Syspine A50 Plus. The password used to access voicemail and the Assistant program are the same. The default password is 9999. To access voicemail in the office, dial 500.

  • Page 169: Syspine A50 Plus Wall Mounting Template

    Horizontal G Ensure 100 mm between guides Drill Guide Drill Guide This template MUST be printed full size on A4 or greater). Ensure that the distance between the...

  • Page 170: Index

    Installation Hardware 16 Desktop 18 Recommended Installation 17 Wall Mount 19 System Requirements 26 Rear View 7 IP Phone 310 Syspine A50 Plus Phone System Cabling 24 System Tour 6 Connecting 25 Front View 11 Troubleshooting Installation Common Issues 153...
  • Page 171 Index E-mail Forwarding 63 Leaving Messages 48 Options 49 Quick Guide 158 Retrieving Messages 48 Using 48...

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