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36
Troubleshooting
This chapter shows you how to deal with common system problems. Read it before
calling a technician if a problem occurs. Solutions to more serious problems require
opening up the computer. Do not attempt to open the computer yourself; contact
your dealer or authorized service center for assistance.
Troubleshooting tips
This notebook PC incorporates an advanced design that delivers onscreen error
message reports to help you solve problems.
If the system reports an error message or an error symptom occurs, see "Error
messages" below. If the problem cannot be resolved, contact your dealer. See
"Requesting service" on page 39.
Error messages
If you receive an error message, note the message and take the corrective action.
The following table lists the error messages in alphabetical order together with the
recommended course of action.
Error messages
CMOS battery bad
CMOS checksum error
Disk boot failure
Equipment
configuration error
Hard disk 0 error
Hard disk 0 extended
type error
I/O parity error
Keyboard error or no
keyboard connected
Keyboard interface error Contact your dealer or an authorized service center.
Memory size mismatch
If you still encounter problems after going through the corrective measures, please
contact your dealer or an authorized service center for assistance.
Corrective action
Contact your dealer or an authorized service center.
Contact your dealer or an authorized service center.
Insert a system (bootable) disk, then press <Enter> to
reboot.
Press <F2> (during POST) to enter the BIOS utility, then
press Exit in the BIOS utility to reboot.
Contact your dealer or an authorized service center.
Contact your dealer or an authorized service center.
Contact your dealer or an authorized service center.
Contact your dealer or an authorized service center.
Press <F2> (during POST) to enter the BIOS utility, then
press Exit in the BIOS utility to reboot.
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