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Hasler IN750 Series User Manual

Mailing system
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USER'S GUIDE
IN750 Series
MAILING SYSTEM

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  • Page 1 USER'S GUIDE IN750 Series MAILING SYSTEM...

  • Page 3: Table Of Contents

    Table of Contents Read this First What you will find in this Manual ................3 Safety Requirements ..................6 Meet Your Mailing System System Layout ....................13 Accessories ......................16 Control Panel Features ..................19 Connections .....................22 Power Management ..................26 Processing Mail Choosing a Type of Stamp ................31 Preparing and Starting your Work Session ............33 Printing [Standard] Mail ..................43 Printing [Permit] Mail ..................57...
  • Page 4 Reports Reports Overview ..................157 Generating a Report ..................161 Counter Data ....................163 Postage Data ....................165 Funds Data ....................168 Account Data ....................170 System Data ....................175 Advanced Reporting Reports .................180 Online Services Online Services Overview ................185 Connecting to Online Services ...............186 Uploading Statistics ..................190 System Online Services .................191 eConfirmation Services ..................192 Configuring your Mailing System...
  • Page 5 Managing Postal Rates ..................252 Managing Permits ..................254 Maintaining your Mailing System 10.1 Maintaining the Ink Cartridge ...............259 10.2 Filling and Adjusting the Feeder Sealer ............267 10.3 Cleaning the Mail Path .................269 10.4 Touchscreen Calibration ................273 10.5 Maintenance Processes ................274 Troubleshooting 11.1 Paper Jamming ....................279 11.2...

  • Page 7: Read This First

    Read this First This section contains important information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions. What you will find in this Manual .........3 Safety Requirements .............6 How to Disconnect your Mailing System ............9...

  • Page 9: What You Will Find In This Manual

    What you will find in this Manu- Section 1: Read this First Make sure your have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols used in the manual. Section 2: Meet Your Mailing System System features, reference descriptions of elements and controls, mail format and how to power your Mailing System off.
  • Page 10 Section 12: Specifications Detailed specifications of your Mailing System. Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE: remark that explains different scenarios or situations.
  • Page 11 Acronym Description Mixed-Size Feeder Personal Computer Personal Identification Number Postal Security Device (Meter) USPS United States Postal Services Weighing Platform...

  • Page 12: Safety Requirements

    Safety Requirements Power Connection Before connection, check whether the Mailing System is suitable for the local AC power voltage; refer to the type plates at the back of each system component. THIS SYSTEM MUST BE GROUNDED • Only connect the power plug to an outlet provided with a protective ground contact.
  • Page 13 Environmental compliance A program is implemented for the recycling of worn mailing machines and machines at the end of their lifetime. Contribute in a responsible way to the environmental protection by consulting your retailer internet site, or by contacting him. He will inform you of the collection and treatment processes of these machines.
  • Page 14 Telephone and LAN Connections Plugging the right jack in the right socket Your Mailing System uses the telephone network to connect to the Postal Services and to your customer online services. You may also use a LAN (high speed internet connection) to connect to your customer Online Services and to a mail accounting software (MAS), located on a separate PC.
  • Page 15 Disconnecting your Mailing System How to Disconnect your Mailing System First switch your Mailing System to OFF mode (see How to Turn the Mailing System to OFF Mode on page 27). Only unplug the power cord when the Mailing System is in OFF mode or Sleep mode to avoid keeping the ink cartridge in an unprotected position where the ink may dry out and become unusable.

  • Page 17: Meet Your Mailing System

    Meet Your Mailing Sys- Get to know your Mailing System in this section. System Layout ..............13 Accessories ................16 Control Panel Features ............19 Connections .................22 Power Management .............26 How to Turn the Mailing System to Sleep Mode ..........27 How to Turn the Mailing System to OFF Mode ..........27...

  • Page 19: System Layout

    System Layout Mailing System without dynamic scale Automatically feeds the system with envelopes of differ- Mixed-Size Feeder ent sizes. Auto Label Dispenser Contains labels to be printed. Prints envelopes (or labels) and controls the Mailing System Base System. Weighing Platform Measures the weight of mail pieces.
  • Page 20 Automatically feeds the system with envelopes of differ- Mixed-Size Feeder ent sizes. Automatically measures the weight and dimensions of Dynamic Scale mail pieces to dynamically change postage after feeding. Auto Label Dispenser Contains labels to be printed. Prints envelopes (or labels) and controls the Mailing System Base System.
  • Page 21 Catch Tray Receives mail pieces after processing. User Guide Receptacle Stores this User Guide. Label Storage Use this slot to store labels horizontally. Inside the system base Ink Cartridge Prints the postal imprint on envelopes. Postal Security Device Postage meter. Stores postage funds and tracks postage (PSD) usage.

  • Page 22: Accessories

    Accessories USB Keyboard (option) Usage A USB keyboard can be connected to the mailing system. This keyboard is a standard personal computer keyboard with an additional touchpad. It allows the input of data to your mailing system. To use the numerical keys, ensure that [Num lock] is activated. You can use the shortcuts listed in the table below Keyboard use NAVIGATION KEYS...
  • Page 23 [Right Move after Moves the cursor after the character at the right. arrow] Touchpad use The touchpad on the keyboard or a USB mouse plugged into the system allow you to make the same selections or actions as with your finger, using its pointing device. They allow you to do the same selections or actions as with your finger on the touch screen.
  • Page 24 Report Printer (option) A USB printer can be directly connected to the mailing system for printing mailing-related reports. For more information about compatible printers that can connect to your mailing system, please contact technical support. Barcode Scanner (option) This scanner is used: •...

  • Page 25: Control Panel Features

    Control Panel Features See control panel and screen layout on the flap of the manual cover. Display Areas The control panel has a touch screen so most zones are tactile. Tap a zone to open the related screen. Account Displays account currently selected. Indicates that an ad die (slogan) will be printed when Ad die yellow.
  • Page 26 Weight Current weight used to calculate postage amount. Keys and Shortcuts NAVIGATION KEYS Return Goes back to the previous screen. Home Screen Returns the system to the Home screen. Menu Accesses the menu settings. Validates a selection. SHORTCUT KEYS Funds Accesses funds management (including adding funds).
  • Page 27 Start Starts printing process. Stops printing and all mechanical activity (motors) in the Stop Mailing System. Keypad Use For different contexts, the table below indicates the successive characters you may obtain by pressing keys several times in a row. Alpha-numeric Custom text Modem settings 2ABCabc...

  • Page 28: Connections

    Connections Connectors Your Mailing System has an USB port that allows you to connect to a modem, printer or an USB memory key. Base Connectors Power Connector To wall socket, feeder or dynamic scale COM2/3 To Weighing Platform(s) COM1 To mixed-size feeder or dynamic scale To Online Services and/or accounting software on a PC LAN Port (option)
  • Page 29 Dynamic Scale Connectors COM1 To the Mixed-Size Feeder COM2 To the Mailing System Base Power Connectors To Base and wall socket...
  • Page 30 Connection Diagram Detail of connections Without a dynamic scale With a dynamic scale COM1 (base) Base (COM2 or COM3) to Weighing Platform Power cable Power supply to base from speedweigh Wall Socket Power Source COM2/3 (base) Base (COM1) to Dynamic Scale (COM2) COM1 (dynamic scale) Feeder to dynamic scale...
  • Page 31 Power connectors Nota: Power connectors are shown in section Connectors on page 22.

  • Page 32: Power Management

    Power Management The System can only use the LAN if the LAN cable is connected BEFORE the power chord is plugged in. Energy Star® Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution. Your Mailing System is an Energy Star®...

  • Page 33: How To Turn The Mailing System To Sleep Mode

    How to Turn the Mailing System to Sleep Mode Press (at the top right corner of the control panel). The light located next to the key indicates: Green: the Mailing System is awake and ready for use. Amber: the Mailing System is in Sleep mode. To avoid weighing errors, make sure the weighing device platform is clear when starting the machine.

  • Page 35: Processing Mail

    Processing Mail This section describes how you can run mail: choose a type of stamp, select a rate and weighing method, activate sealing and so on, depending on the type of process you need to apply to your mail. Choosing a Type of Stamp ..........31 Preparing and Starting your Work Session ......33 How to Sort Mail .....................34 How to Log in and Start a Work Session ............36...
  • Page 36 How to Add (or Cancel) an Ad Die on the Stamp ..........89 How to Move the Stamp (Print Offset) ............91 How to Use an Imprint Memory ..............93 How to Turn the Sealer On/Off ...............94 External Label Dispenser (ELD) .........96 How to Set the ELD Status ................98 How to Print with ELD by Default ..............99 How to Print Using the External Label Dispenser ........100 How to Display the ELD Battery Level ............101...

  • Page 37: Choosing A Type Of Stamp

    Choosing a Type of Stamp Customizing Your Stamp When processing mail you will be required to select the'Type of stamp' you need. For example, you can select “Standard” to print postage, or “Received” to print the date on incoming mail, or “No printing” for seal only applications. For each 'Type of stamp' you select, the Mailing System displays all the specifications - and only those specifications - for the type of process you will use.
  • Page 38 Type of process Type of stamp Available Stamp options • Rate Applying postage to outgo- [Standard] ing mail • Weight (Printing [Standard] • Date format Mail on page 43) • Text (optional) • Ad die (optional) • Print offset (optional) •...

  • Page 39: Preparing And Starting Your Work Session

    Preparing and Starting your Work Session Preparation steps These preperation steps allow to run your mail more efficiently. It involves: • Sorting mail by type and task, to make processing faster (Sorting Mail by Type and Task on page 33) •...

  • Page 40: How To Sort Mail

    How to Sort Mail Put the mail in different stacks according to the characteristics and in the order that follows: Mail Type See table Outgoing mail with different postage types Standard postage Date to correct Amount to correct Permit mail postage Incoming mail Mail to count or to seal only.
  • Page 41 Turning On Your System and Starting a Work Session Turning the system on automatically starts a work session on the Mailing System. At start-up, depending on specific supervisor settings: • The access to the system may be open • You may have to enter a PIN code •...

  • Page 42: How To Log In And Start A Work Session

    How to Log in and Start a Work Session To log in as a user: Press to wake-up the system. The system may display one of the following screens: Home Screen [Standard]. Login Screen Account Screen...
  • Page 43 If the following screen is displayed: - Homescreen [Standard], no other step is required. - Login, enter operator PIN code - Account, select an account Use up and down arrows (use double arrows to scroll list) and press [OK] to validate.

  • Page 44: How To Change The Current 'Type Of Stamp

    Selecting the Type of Stamp For each stack of mail you have sorted (see Sorting Mail by Type and Task on page 33), select the type of stamp you need to process your mail as follows: How to Change the Current 'Type of Stamp' Once you are logged in as user: Either: Press...
  • Page 45 Select the type of stamp in the list and press [OK]. The Customize stamp screen is updated and displays the menu items that allow you to modify the stamp options. Press to return to the home screen. Frequently Asked Questions System check list: Question...
  • Page 46 Question... Answer Is there enough ink in the car- To display the level of ink in the printing headset, tridge? How to Display Ink Level and Cartridge Data page 260. You can be warned when the available funds gets below a preset value (see How to Set the Low-Funds Threshold on page 214).

  • Page 47: How To Use The Feeder

    How to Use the Feeder Feeding a stack of mail pieces: Arrange the mail pieces according to their size (the largest/heaviest letters beneath). Fan the envelopes to separate them. Bevel the edge of the stack. Place the envelopes in the hopper, their upper edge resting against the rear guide. Ensure that all the envelopes are stacked along the rear guide, from largest to smallest.
  • Page 48 Adjust the side guide for large envelopes. To adjust the guide, push it gently to rest against the envelopes, without pressing. Envelopes flaps must be closed, not nested. Do not try to seal self-adhesive envelopes. Thickness Setting: The feeder have 2 thickness settings that you can use according to the envelopes you have to process.

  • Page 49: Printing [Standard] Mail

    Printing [Standard] Mail In Printing [Standard] Mail Section This section describes how to process [Standard] Mail: • Applying postage using different rates • Re-dating mail See also • About the use of the Type of stamp, see Choosing a Type of Stamp on page 31.

  • Page 50: How To Set Postage For [Standard] Mail

    How to Set Postage for [Standard] Mail Required settings: Make sure you are on the home screen of the [Standard] type of stamp . The type of stamp is indicated at the top of the home screen as illustrated below. Check or change the type of stamp, if you are not in [Standard] mode Press to access the Customize stamp screen:...
  • Page 51 Additionally, you can configure stamp elements from the Customize stamp screen as follows: Check or change the Ad die selection: Select Ad die and then select an Ad die (or None) in the Ad die list screen. For more details, see How to Add (or Cancel) an Ad Die on the Stamp on page 89.
  • Page 52 Select a rate and add services. Press to open the Rate selection screen. Type a rate number to select a rate or display new rate options Select Rate History to choose a recently selected rate. Select Rate wizard to choose rate options in lists (includes rates not shown on rate selection screen).
  • Page 53 Select a weighing Mode (if you did not enter any amount) Depending on the quantity and type of mail you have to process, you can choose an efficient weighing method that uses a weighing platform or the dynamic scale (if installed) to save time: see Choosing a Weighing Type on page 79.
  • Page 54 Setting an Imprint Memory for [Standard] Mail To set the stamp quickly, consider using imprint memories. The memories store stamp characteristics together with rates and, if activated, charged account. See Using Imprint Memories on page Processing [Standard] Mail Mail processing mainly depends on the weighing method you have chosen. It is indicated by the icon in the Weighing Type zone of the screen.

  • Page 55: How To Process [Standard] Mail

    How to Process [Standard] Mail In mode Standard Weighing From the [Standard] home screen, to print postage directly on mail pieces: Put the mail piece on the Weighing Platform. The weight of the mail piece is displayed in the Weight area of the screen and the postage amount is updated.
  • Page 56 If you want to print several identical labels: Press and enter the number of labels. Make sure there is enough labels are available in the label dispenser (see Filling the Label Dispenser on page 107). Press to print the labels. In optional mode Differential Weighing From the [Standard] home screen: Place the stack of mail to process on the Weighing Platform, then follow the instructions...
  • Page 57 Repeat the previous step for each piece of mail. To quit the process at any time, press When you remove the last object from the Weighing Platform, the Mailing System will ask if you want to print it. You can answer Yes or No.
  • Page 58 In optional mode Dynamic Weighing Batch Mode Place the mail pieces stack to process on the hopper. For more details, see Using the Feeder on page 40. Press to start processing the set of mail pieces. The system weighs the first mail piece and asks you to confirm the postage amount before applying it to all the mail pieces.
  • Page 59 The Mailing System applies postage and the mail piece (or label) is sent to the catch tray. When sealer is activated, collect the mail stack in the catch tray and put stack aside to let envelopes dry. To print several identical labels : Press and enter the number of labels.

  • Page 60: How To Re-Date Mail (Settings)

    How to Re-Date Mail (Settings) Required settings: Make sure you are on the home screen of the [Standard] type of stamp . The type of stamp is indicated at the top of the home screen as illustrated below. Check or change the type of stamp. Press to access the Customize stamp screen: To change the type of stamp, select Stamp type and then select [Standard] in the...

  • Page 61: How To Re-Date Mail (Processing)

    You can also apply the optional setting: Move the stamp away from the envelope edge for thick envelopes: see How to Move the Stamp (Print Offset) on page 91. Seal envelopes : see Using the Sealing Function on page 94. You are now ready to print.
  • Page 62 Otherwise, if you want to print several identical labels: Press and enter the number of labels. Make sure the labels are available in the Label Dispenser (see Filling the Label Dispenser on page 107). Press to print labels.

  • Page 63: Printing [Permit] Mail

    Printing [Permit] Mail In Printing [Permit] Mail Section This section describes the parameter settings and mail handling sequences for the mail processes that use the [Permit] type of stamp. See also • To choose the Type of stamp to use for each type of mail, see Choosing a Type of Stamp on page 31).
  • Page 64 Press to access the stamp configuration menu and perform the settings that follow. Select the Permit Mail to use. See Selecting a Permit on page 77. Select a weighing type (if you did not enter any amount) Depending on the quantity and type of mail you have to process, you can choose an efficient weighing method that uses a weighing platform or the dynamic scale (if installed) to save time: see Choosing a Weighing Type...
  • Page 65 Setting an Imprint Memory for [Permit] Mail To set the stamp quickly, consider using Imprint memories. The Imprint memories store stamp characteristics together with rates and, if active, charged account. See Using Imprint Memories page 92. Processing [Permit] Mail To run mail, follow the procedure below after you have completed the sequence in How to Set Postage for [Permit] Mail on page 57).

  • Page 66: How To Process [Permit] Mail

    How to Process [Permit] Mail In mode Standard weighing ( From the home screen: Put the mail piece on the Weighing Platform. The weight of the mail piece is displayed in the Weight area of the screen and the postage amount is updated. Press .
  • Page 67 In optional mode Differential weighing ( From the home screen: Place the stack of mail you want to process on the weighing platform, and then follow the instructions on the screen or the steps below. Withdraw the first mail piece from the top of the stack. The Mailing System displays weight and postage on the home screen and starts motors automatically.
  • Page 68 In optional mode Differential weighing auto-tape ( From the home screen: Place the stack of mail you want to process on the weighing platform, and then follow the instructions on the screen or the steps below. Withdraw the first mail piece from the top of the stack. The Mailing System displays weight and postage on the home screen, starts motors and prints the label automatically.
  • Page 69 In optional mode Dynamic weighing batch-mode ( From the home screen: Place the items you want to process into the hopper. For more details, seeUsing the Feeder on page 40. Press to start processing your items. The system weighs the first item and then asks you to confirm the postage amount before applying it to all the items.
  • Page 70 Otherwise, if you want to print several identical labels: Press and enter the number of labels. Make sure the labels are available in the label dispenser (see Filling the Label Dispenser on page 107). Press to print the labels. When using sealer, collect the mail piece stack in the catch tray and put stack aside to let envelopes dry.

  • Page 71: Printing Incoming Mail With [Received] Mode

    Printing Incoming Mail with [Received] Mode In [Received] Mode Section This section describes how to use the [Received] type of stamp, to: • Print the date on incoming mail, and/or • Print 'Received' on incoming mail. See also • About the use of the Type of stamp, see Choosing a Type of Stamp on page 31).
  • Page 72 Check or change the type of stamp. Press to access the Build stamp screen: To change the type of stamp, select Stamp type and then select [Received] in the Type of stamp screen. For more details, see How to Change the Current 'Type of Stamp' on page 38.

  • Page 73: How To Process [Received] Mail

    How to Process [Received] Mail On the [Received] home screen: Press . System motors start running. Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards. The Mailing System applies the imprint and the mail piece is sent to the catch tray.

  • Page 74: Running [No Printing] Mail

    Running [No Printing] Mail In Running [No Printing] Section This section describes how to use the [No Printing] type of stamp, for: • Sealing envelopes using the auto-feeder sealer (if installed). • Only conveying mail, for counting or testing purposes. See also •...
  • Page 75 Check or change the type of stamp: Press to access the imprint screen: To change the type of stamp, select Stamp type and then select [No printing] in the Type of stamp screen. For more details, see How to Change the Current 'Type of Stamp' on page 38.

  • Page 76: How To Process Mail [No Printing] Mail

    Processing [No Printing] Mail How to Process Mail [No Printing] Mail Press . System motors start running. Insert the mail piece(s) into the mail path against the rear-guide wall, side to be printed facing upwards (see How to Use the Feeder on page 41).

  • Page 77: Settings Details

    Settings Details Changing the Current Account To process a batch of mail pieces using another account (on account-enabled configurations), change the account as follows. How to Change of Account To change accounts: As a user: Tap the Account zone on the screen , or Press and type 5 or select the path:...
  • Page 78 Using Barcode Scanner to Change of Account A barcode scanner can be used for “One Click” entry of accounts into your Mailing System.

  • Page 79: How To Select A Rate

    Selecting a Rate Selecting a rate allows the Mailing System to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for big parcels, entered manually (see How to Enter the Weight Manually on page 84).
  • Page 80 Either: Tap the Rate zone on the home screen , or Press and type 4 or select the path: Press Rate selection The Rate Selection screen is displayed. On that screen, you can: Press one of the rate buttons 1 to 9 (or type the number) to select the rate or display rate options.
  • Page 81 Using the Rate Wizard The Rate Wizard is an alternative method of selecting rates that will guide you through the rate selection process of all types of mail. Rate Wizard screens • Selecting a Mail Class All Rate Mail Classes loaded in the system are displayed in the list •...

  • Page 82: How To Enter Postage Manually

    Entering Postage Manually To enter the postage amount manually, follow the procedure below. How to Enter Postage Manually On the home screen: Type directly the first figure of the amount using the keypad. The Manual amount entry screen appears. Complete the amount. Press [OK].
  • Page 83 Selecting a Permit You can select the permit to use in a list. When selecting the [Permit Mail] type of stamp, a default permit is automatically selected. See also How to Change the Default Permit on page 224. • Managing Permits on page 254.

  • Page 84: How To Select A Permit

    How to Select a Permit To select a permit: From the [Permit mail] home screen: As a user: Tap the Rate zone on the home screen , or Press on the keyboard and then select Permit number. The Select Permit screen is displayed. To select a permit on that screen, you can: - Type the permit number - Select the permit using the arrows.
  • Page 85 Choosing a Weighing Type Depending on the accessories and features on your Mailing System, several weighing methods are available. You can also enter the weight manually if you know it: see How to Enter the Weight Manually on page 84. Weighing modes Depending on the type of mail you want to process, choose a weighing method according to the recommendations in the table below.
  • Page 86 Details on the Weighing Modes All weighing options listed below may not be available in your Mailing System. Check with customer service to see how you can easily add weighing features to your Mailing System via online services. • Manual Weight Entry In this mode, you enter the weight manually (see How to Enter the Weight Manually on page 84).
  • Page 87 Changing the Weighing Type At start-up, the default weighing type is active. See also • To change the default weighing mode as supervisor, see How to Change the Default Weighing Type on page 215. • To change the weighing type according to the type of process you want to run (see Choosing a Weighing Type on page 79), follow the steps outlined below.

  • Page 88: How To Change The Weighing Type

    How to Change the Weighing Type To change the weighing type from the home screen: Either: Tap zone Weighing type on the screen , or Press and type 2.2 or select the path: Job settings Weighing type The Weighing mode screen is displayed. The options actually displayed in the screen depend on the weighing devices that are connected to your Mailing System and on features that are activated.

  • Page 89: Entering Weight Manually

    Entering Weight Manually You can enter the weight manually if a mail piece exceeds the weighing capacity of all your weighing platform. If this situation occurs, you will need to print the postage amount on a label to stick onto the mail piece.

  • Page 90: How To Enter The Weight Manually

    How to Enter the Weight Manually To enter the weight manually from the home screen, you must first select the postal class: Either: Tap the Weighing type zone on the screen , or Press and type 2.2 or select the path: Job settings Weighing type The Weighing mode screen is displayed.
  • Page 91 Configuring the Stamp Depending on the current Type of stamp, you can modify the elements printed on mail pieces as follows: • Change printed date • Adding a pre-loaded Slogan to the left of the stamp • Adding a custom text to the left of the stamp (you must first create it in supervisor mode) •...

  • Page 92: How To Change The Date

    How to Change the Date To change the date that will be printed: Either: Tap the Date zone on the screen , or Press and type 1 or select the path: Press Customize stamp The Customize stamp screen is displayed. Select Date.

  • Page 93: How To Add (Or Cancel) A Text On The Stamp

    Adding Text and/or Ad Die to the Stamp You can add a text and/or an ad die to the stamp, as illustrated below. How to Add (or Cancel) a Text on the Stamp To add a text to the stamp, or to cancel the text: Either: Tap the Text zone on the home screen , or...
  • Page 94 Select Text. The Select text screen is displayed. Select the desired text in the list or select None for printing no text. icon indicates the current selection. The Customize stamp screen is displayed with updated parameters (home screen: See also Managing Custom Text Messages on page 247 •...

  • Page 95: How To Add (Or Cancel) An Ad Die On The Stamp

    How to Add (or Cancel) an Ad Die on the Stamp To add an ad die to the stamp or cancel the ad die: Either: Select the Ad die zone on the screen , or Press and type 1 or select the path: Press Built stamp/imprint Select...
  • Page 96 Moving the Stamp (Print Offset) You can move the stamp away from the edge of the envelope when printing on thick envelopes with rounded edges. 1 -Imprint printing offset...

  • Page 97: How To Move The Stamp (Print Offset)

    How to Move the Stamp (Print Offset) To add an offset to the stamp position: As a user: Tap the Offset zone on the screen , or Press and type 2.1 or select the path: Job settings Print position The Print position setting screen is displayed. Select the offset and press [OK] to validate.
  • Page 98 Using Imprint Memories Imprint Memories allow you to create a preset memory that can include the rate, custom text, ad die and date mode for the Type of stamp you would like to use. In account-activated configurations, Imprint Memories allow you assign postage costs to pre-selected accounts.

  • Page 99: How To Use An Imprint Memory

    How to Use an Imprint Memory To use an imprint memory: Either: Tap the Imprint memory zone on the screen , or Press and type 3 or select the path: Press Imprint Memories The imprint memories list is displayed. Select an imprint memory in the list. Press [OK] to validate your selection.

  • Page 100: How To Turn The Sealer On/Off

    Using the Sealing Function Mixed-Size Feeder Sealer You can activate or deactivate the Sealing Function as needed. See How to Turn the Sealer On/Off on page 94. The Sealing On/Off icon in the Home Screen indicates the current state of the Sealing Function.
  • Page 101 Select the switch ( ) on the screen to set sealing on or off and then press [OK]. See also • To adjust sealing dampness, see How to Adjust the Sealing Water Flow on page 268.

  • Page 102: External Label Dispenser (Eld)

    External Label Dispenser (ELD) Introducing the ELD Presentation The External Label Dispenser (or ELD) is an external printing element dedicated to print indicia on thermal self-adhesive paper with various widths. Power Button Wakes-up or Sleeps the ELD. Green Led Indicates ELD Status. Yellow Led Indicates ELD Status.
  • Page 103 Error The ELD is powered by an internal battery. As soon as the ELD has power, it is ready to work. To check the ELD battery level, see How to Display the ELD Battery Level on page 101. Configuring the ELD ELD / External Label Dispenser Feeder Base...

  • Page 104: How To Set The Eld Status

    Declaring/Undeclaring the ELD To use the ELD, you have to declare the ELD on the mailing system. How to Set the ELD Status As supervisor (see How to Log in as Supervisor on page 202): Press and type 6.2.3 or select the path: Machine settings Accessories and modules settings Set External...

  • Page 105: How To Print With Eld By Default

    How to Print with ELD by Default As supervisor (see How to Log in as Supervisor on page 202): Press and type 3.2.8 or select the path: Default user settings Base settings Default label printer The Set default type of labels screen is displayed. Press Roll labels, to use the ELD as default label printer.

  • Page 106: How To Print Using The External Label Dispenser

    How to Print Using the External Label Dispenser From the home screen: Press The following screen is displayed: Enter the number of labels you want to print. Press Print on ELD or Print on ILD to display the following screen: Select Roll labels.

  • Page 107: How To Display The Eld Battery Level

    Maintaining the ELD How to Display the ELD Battery Level As user: Press and type 12.2 or select the path: Ink and accessories information External Label Dispenser Or, as supervisor (see How to Log in as Supervisor on page 202): Press and type 7.6 or select the path: Maintenance...

  • Page 108: How To Test The Eld

    Lift the cover upward cover to disengage the battery. Remove the battery. How to Test the ELD As supervisor (see How to Log in as Supervisor on page 202): Press and type 7.6 or select the path: Maintenance External Label Dispenser Management The Test screen is displayed.

  • Page 109: How To Change The Label Roll

    How to Change the Label Roll Press the button located on the ELD side. Open the ELD.
  • Page 110 Move the two maintainer apart to disengage the Label Roll. Remove the Label Roll.

  • Page 111: Advanced Operations

    Advanced Operations Emergency Stop If you want to stop the system in the event of an emergency: How to Enable an Emergency Stop To stop the run process immediately: Press...

  • Page 112: How To Reset Batch Counters

    Using Batch Counters Batch counters allow you to track and report pieces (items) and postage (value) since the last counter reset. To produce reports associated to counters, see Reports on page 155. How to Reset Batch Counters To reset a Counter: On the Homescreen display: Select the Reset counter Zone The counter is reset.

  • Page 113: How To Count Mail Pieces By Weighing

    Piece Counting How to Count Mail pieces by Weighing This function uses the Weighing Platform to count a stack of identical mail pieces. To count mail pieces by weighing: As a user: Press and type 10 or select the path: Piece Counting Place 10 items on the Weigh Platform and press [OK].
  • Page 114 The Label Dispenser can hold up to 40 labels.

  • Page 115: Money Operations

    Money Operations This section describes how you can load and manage money in your Mailing System to allow postage operations. Overview ................111 Managing Funds ..............112 How to Check the PSD (Meter) Funds ............112 How to Add Funds to the PSD (Meter) ............113 Unlocking the PSD (Postal Inspection) ......115 How to Unlock the PSD ................115...

  • Page 117: Overview

    Overview The Postal Security Device (PSD) — Postage Meter The PSD, located in the base, handles the funds (or money) in your Mailing System. The PSD performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary. Check that your Mailing System is connected to a telephone line or network (see Connections...

  • Page 118: Managing Funds

    Managing Funds Checking Funds You can check the total postage used and the remaining funds in the PSD at any time. To check that the funds are available to complete your current task. Remaining funds are continuously displayed at the bottom of the home screen (see Control Panel Features on page 19).

  • Page 119: How To Add Funds To The Psd (Meter)

    Select the menu path: Funds used / Funds available The screen displays your postage funds as shown below. (Ascending = funds used. Descending = funds available.) Adding Funds You can add funds to your Mailing System at any time by complete the steps listed below. The Mailing System then connects to the Postal Services and validates the operation.
  • Page 120 If the system asks for a PIN code, enter the code using the keypad and press [OK]. The Funds Screen is displayed. By default, the system displays the value of the previous transaction. Enter the amount of postage to add using the keypad (use C to clear a digit, press C twice to clear the field).

  • Page 121: Unlocking The Psd (Postal Inspection)

    Unlocking the PSD (Postal In- spection) Manual Call The postal service requires your postage meter (PSD) to periodically connect for postal security regulation. If you have not connected your system after a period your system will automatically be deactivated. You have to do a connection within 90 days. If your system is deactivated, you have to perform a connection to the Postal Services to unlock the PSD.

  • Page 123: Managing Accounts And Assigning Rights

    Managing Accounts and Assigning Rights This section describes how you can manage accounts as the supervisor to track postage funds usage and/or set access rights to a variety of functions on your Mailing System. Accounting and Assigning Rights Overview ....119 Selecting an 'Account Mode' ..........121 Guidelines to Setup an Account ........123 How to Change a Shared PIN Code ............124...

  • Page 125: Accounting And Assigning Rights Overview

    Accounting and Assigning Rights Overview Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorized use of a variety of functions. • Track postage expenditures: the Accounts function •...
  • Page 126 Accounts from the User's Perspective If the Accounts Function is activated, users of the Mailing System must select an account when starting their work session. Afterwards, users can change accounts to allocate postal expenditures as needed. To control the use of funds, each account can be allocated a budget that cannot be overrun.

  • Page 127: Selecting An 'Account Mode

    Selecting an 'Account Mode' Introducing the 'Account Modes' The 'Account mode' allows you to set up both the Accounts and the Access Control functions (see Accounting and Assigning Rights Overview on page 119). The table below lists the functional access control for each account mode. Access Control Function Accounts Function 'No account'...
  • Page 128 Account mode Function Action required to access the system 'Accounts with Ac- Tracks postage by Account/Depart- Type a PIN code to log in cess Control' ment Select the account to charge Controls access to system and to postage accounts 'Remote Account Postage tracking and access control (same as modes with accounts Management'...

  • Page 129: Guidelines To Setup An Account

    Guidelines to Setup an Account See also Selecting an 'Account Mode' on page 121. • Setting up 'No Account' The 'No Account' mode provides users with unlimited access to the system (self-service type). This is the default mode in your Mailing System. Implementing “No account”...

  • Page 130: How To Change A Shared Pin Code

    Setting up 'No Account with Access Control' If you want to prevent unauthorized use of the Mailing System and do not want to use accounts, use the “No Account with Access Control” mode. This provides a single PIN code for all authorized users. Implementing “No account with access control”...
  • Page 131 Setting up 'Accounts' In 'Accounts' Mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Implementing the “Accounts Mode”...
  • Page 132 Setting up 'Accounts with Access Control' In the 'Accounts with Access Control' Mode, users must first enter a PIN code and then select an Account. They can change accounts once they have logged in. The supervisor can restrict accounts for each user. If only one account is available, the Mailing System automatically selects it at start up.
  • Page 133 'Accounts with Access Control' Management Menu In Accounts with Access Control mode: The menu allows you to manage the Accounts (and the account structure) and the Operators. Creating Operators is the way to create individual user PIN codes: each Operator will have a unique PIN code. Setting up 'Remote Account Management' 'Remote Account Management', allows you to manage accounts and/or operator PINs from a PC-based software program (MAS).
  • Page 134 Implementing 'Remote account management' To implement the 'Remote account Management' Feature: Connect the PC to the Mailing System and start the Account Management Application on the PC: see the diagram in Connectors on page 22 and the PC application user guide. On the Mailing System, activate the mode 'Remote Account Management': see How to Display and Change the 'Account Mode' on page 129.

  • Page 135: Selecting An 'Account Mode

    Selecting an 'Account Mode' See also Guidelines to Setup an Account on page 123. • How to Display and Change the 'Account Mode' To display and change the 'Account mode': As supervisor (see How to Log in as Supervisor on page 202): Press and type 5.1 or select the path: Account Management...

  • Page 136: Managing Accounts

    Managing Accounts Selecting an Account Mode You can manage accounts in the following account modes: • 'Accounts' • 'Accounts with Access Control'. Before creating accounts, see Setting up 'Accounts' on page 125 or Setting up 'Accounts with Access Control' on page 126. If you use a postal expense management software, your accounts are managed by the PC.
  • Page 137 User screens never display groups or subgroups. Only (active) accounts are displayed. Account Information Number of accounts The number of accounts you can create is set to 70 by default and can be and can be increased to 500 if required. Every account includes the following information, which is displayed on the Add account screen: Account summary...
  • Page 138 Naming limitation Account names and group names must be unique in the account structure. Additional information See also • About changing the maximum number of accounts, see Account level on page 191. • Printing the current account list: Account Report on page 170.

  • Page 139: How To Create A Group Or A Subgroup

    Setting Format Description Folder Name of a Group or Name of the Parent Group: Root • For a Group: Root. • For a Subgroup: a Group Name. Group Management Follow the steps below to create, modify, activate/deactivate or delete Groups. See also Group Settings on page 132.
  • Page 140 Select Add Acct/Group. Select Add Group (or type 2). The Add group window appears. Enter the Group Name by using the keypad. Select the Group Status (active or inactive). The screen then displays the current status of the Group you have selected. To put the current Group into a Subgroup, select the Folder button, select a group in the list and press [OK].

  • Page 141: How To View/Edit A Group Or A Subgroup

    How to View/Edit a Group or a Subgroup To view or edit a Group or a Subgroup: As supervisor (see How to Log in as Supervisor on page 202): Press and type 5.2.1 or select the path: Account management Manage accounts Account list The Account list screen is displayed.

  • Page 142: How To Activate / Deactivate A Group

    Activating Groups Follow the steps outlined below to deactivate a Group so that the Accounts, included in the Group, are not visible to users. How to Activate / Deactivate a Group To activate or deactivate a Group Follow the procedure How to View/Edit a Group or a Subgroup on page 135 to edit the Group.

  • Page 143: How To Create An Account

    Account Management Follow the steps below to create, modify, activate/deactivate or delete accounts. You can also import a list of accounts. See Importing/Exporting Account Lists on page 141. See also Account Information on page 131. • Creating Accounts How to Create an Account To Create an account activate the mode “accounts”.
  • Page 144 Select Add Acct/Group and then select Add account (or type 1). The Add account screen is displayed. Enter the account Number and Name using the keypad and press [OK]. Select the Account Status (the button displays the current status: Active or Inactive). Press the screen to change fields.

  • Page 145: How To View / Edit Account Information

    How to View / Edit Account Information To view or edit an account: As supervisor (see How to Log in as Supervisor on page 202): Press and type 5.2.1 or select the path: Account management Manage accounts Account list The Account list screen is displayed. Select the account (or type the account number) and press [OK].

  • Page 146: Deleting Accounts

    Select each parameter and change it using the keypad (use key [C] to clear characters), and then press [OK]. The Account modification summary screen is displayed. The Budget and Surcharge parameters are only available when Advanced Reporting option is activated. See Budget and Surcharge Preferences on page 151.

  • Page 147: How To Delete An Account

    How to Delete an Account To delete an Account: Perform procedure How to View / Edit Account Information on page 139. On the Account management screen, select Delete (or type 2) instead of Edit/Modify. A confirmation of account deletion is displayed. An account number cannot be modified.

  • Page 148: How To Export An Account List

    How to Export an Account List To export an account list on a USB memory key: As supervisor (see How to Log in as Supervisor on page 202): Press and type 5.2.4 or select the path: Account management Manage accounts Export Account list Insert the USB memory key into the USB port of the base (at rear left) and press [OK].

  • Page 149: How To Import Accounts

    How to Import Accounts To import accounts from a CSV file: As supervisor (see How to Log in as Supervisor on page 202): Press and type 5.2.3 or select the path: Account management Manage accounts Import Account list Insert your USB memory key into the USB port of the base (at rear left) and press [OK].

  • Page 150: Managing Operators

    Managing Operators In Account with Access control Mode and as supervisor, you can create up to 20 'operators' that each correspond to a PIN code (see Accounting and Assigning Rights Overview page 119). This section only applies to the Account with Access Control Mode (see Accounting and Assigning Rights Overview on page 119)

  • Page 151: How To Create An Operator

    Operator Management Follow the steps outlined below to create, modify, activate/deactivate or delete operators. See also Operator Options on page 144. • • To print the current list of operators, see Operator List Report on page 174. Creating Operators In order to create an operator you must first set up an “Account with Access Control”...
  • Page 152 Select Add operator. The Add operator screen is displayed. Enter the options you wish to provide for this operator. You must enter a unique PIN code (4 digit) for each operator. In the Account List screens, select the Accounts (or groups/subgroups) that the operator will be allowed to use.

  • Page 153: How To Modify An Existing Operator

    How to Modify an Existing Operator To modify an existing Operator: As supervisor (see How to Log in as Supervisor on page 202): Press and type 5.3 or select the path: Account management Manage operators The Manage Operator Wizard window opens. Select Operator List.

  • Page 154: How To Assign Accounts To An Operator

    Assigning Accounts to Operators You can define the Accounts Access to each operator, by assigning accounts, groups or subgroups of accounts to the operator. Assigning a group (or subgroup) automatically assigns all the accounts of the group. If you assign a group (or subgroup) to an operator, all accounts you will add afterwards to the group will be automatically assigned to the operator.

  • Page 155: How To Activate / Deactivate An Operator

    Activating Operators The ability to select the status of an operator allows you to create as many operators as you need in advance. Users cannot use deactivated operator PIN codes for new operators. How to Activate / Deactivate an Operator To activate or deactivate an Operator: Perform procedure How to Modify an Existing Operator...

  • Page 156: Advanced Reporting Functions

    Advanced Reporting Functions Advanced Reporting option enhances account management and provides a variety of reports. Account Management Enhancements Adding Budgets to Accounts Each account can be upgraded with the following feature options: • Budget: set the amount the account is allowed to spend in a set period of time •...
  • Page 157 Additional information To take advantage of the Budget and Surcharge option, Accounts must be enabled in your Mailing System (see Selecting an 'Account Mode' on page 121). See also • Advanced Reporting : Options and Updates on page 239 to activate the Advanced reporting functions.
  • Page 158 Budget Preferences Preference Range Description Amount 0 to 99999 Budget allocated to the account for the period. Warning limit (%) 0 to 100% Consumed percentage of the budget at which the system warns the user and the supervisor. Locking limit (%) 0 to 100% Percentage of the budget consumed at which the system blocks postage for the account.

  • Page 159: How To Activate/Deactivate Budgets And Surcharges

    Setting-up the Budgets and Surcharges The following steps below will help you to activate and set-up the Budget and Surcharge function. If the Budget and Surcharge function has already been activated on the system, the accounts recover their prior settings when re-activating the function.

  • Page 161: Reports

    Reports This section explains how you can access and print reports for your Mailing System. Reports Overview ..............157 Generating a Report ............161 How to Generate a Report (as a User) ............161 How to Generate a Report (as Supervisor) ..........162 Counter Data ..............163 Postage Data ..............165 Funds Data .................168 Account Data ..............170...

  • Page 163: Reports Overview

    Reports Overview As a user or supervisor, you can get a range of reports to regularly view, print or store information regarding your Mailing System usage, funds usage, account expenditures, etc. Your Mailing System can also upload basic data that can be viewed online. Enhanced online postal expense management reporting can be added as an option.
  • Page 164 Report name Report description Output Page Devices Monthly Usage Total items and total postage value per Monthly month for a selected period. Usage Report on page Operational Permit Number of pieces for each type of permit Opera- mail in a selected period. tional Permit FUNDS DATA...
  • Page 165 Report name Report description Output Page Devices Operator list Operator list with PIN codes (supervisor Operator only). List Re- port page 174 SYSTEM DATA Machine Configura- Supervisor settings (imprint default data, Machine tion date advance, postal services, connec- Configu- tions, Ink cartridge, weighing options, ration modem, etc.) Report...
  • Page 166 Report name Report description Output Page Devices Operator Activity Activity (number of items, postage value) Operator of all operators in the machine in a select- Activity ed period. Report on page Machine Activity Activity of the system, presented in hour Machine bands, for a specified period if time.

  • Page 167: Generating A Report

    Generating a Report To generate a report, select the desired report, and choose how you want to display or record the report: • On screen • On an external printer (if any) • On a label • On a USB memory key How to Generate a Report (as a User) To generate a Report: As a user:...

  • Page 168: How To Generate A Report (As Supervisor)

    How to Generate a Report (as Supervisor) To generate a Report: As supervisor (see How to Log in as Supervisor on page 202): Press and type 2 or select the path: Reports Resume with the steps outlined in How to Generate a Report (as a User) on page 161.

  • Page 169: Counter Data

    Counter Data Batch Data Report This report displays the batch counter and the postage spent for outgoing mail (type of stamp [Standard]) since the last reset. Requirements To generate this report, you have to be logged in as a user. You must be in [Standard] stamp type to view the outgoing mail batch counter.
  • Page 170 Received Batch Data This report displays the batch counter for incoming mail ('Received on') since the last reset. Requirements To generate this report, you must be logged in as a user. You must be in [Received] stamp type to view incoming mail batch counter. Output •...

  • Page 171: Postage Data

    Postage Data Daily Usage Report This report displays, for each day of the selected period, usage data such as total items and total postage value. Requirements This report is available as a user or supervisor. You have to enter the Begin date and the End date of the report. The default End date is then 31 days later.
  • Page 172 Monthly Usage Report This report displays, in a selected period and per month, the total items and total postage used. Requirements This report is available as user or supervisor. You have to specify the Begin date and an the End date of the report. Use the selection of month and year.
  • Page 173 Operational Permit This report displays permit mail data for a selected period. Requirements To generate this report, you have to be logged in as a user. Output Screen USB printer Content Fields Comments For each permit indicia (including date only permit if present): •...

  • Page 174: Funds Data

    Funds Data Funds Summary Report This report displays the information on funds usage since the installation of the system. The content is limited to the history available in the PSD. Requirements This report is available as user or supervisor. Output •...
  • Page 175 Adding Postage Report This report displays the last postage refill operations performed on the machine in a selected period. Requirements For this report, you have to be logged in as a supervisor. Output • Screen • USB printer • USB memory key Content Fields Comments...

  • Page 176: Account Data

    Account Data Account Report This report displays the list of accounts in the system. Requirements To generate this report: • You have to be logged in as a supervisor • The current 'Account mode' has to be Account or Account with access control. Output •...

  • Page 177: How To Generate The Account Report

    How to Generate the Account Report To generate the Account Report: As supervisor (see How to Log in as Supervisor on page 202): Press and type 5.2.2 or select the path: Account management Manage accounts Account report Select an Output and then press [OK].
  • Page 178 Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. Requirements This report is available as a user or a supervisor. The current account mode has to be 'Accounts' or 'Accounts with access control'. You have to select an account in the list of accounts, then the Begin date and the End date of the report.
  • Page 179 Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value. Requirements This report is available as a user or a supervisor.

  • Page 180: How To Generate The Operator List Report

    When Advanced reporting is enabled, budget and surcharge data is included in the report. Please contact your Customer Service to enable options. Operator List Report This report displays the operator list with PIN codes. Requirements • To generate this report, you have to be logged in as a supervisor (not as a user). Content Data Comments...

  • Page 181: System Data

    System Data Machine Configuration Report This report displays all supervisor settings. Requirements To generate this report, you have to be logged in as a supervisor. Output • USB printer (if installed) • USB memory key Content Fields Imprint default settings (Default Text, Default Ad die, Default Rate) Date advance parameters Funds settings (High value, Low Funds) Connections settings (phone numbers)
  • Page 182 Base errors This report displays the list of errors encountered on the mailing system and related to the base. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs • Screen • USB Printer (optional) •...
  • Page 183 Meter errors This report displays the list of errors encountered on the mailing system and related to the meter. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs • Screen • USB Printer (optional) •...

  • Page 184: How To Generate A Ip Configuration Report

    IP Configuration Report Requirements To generate this report: • you must be logged in as Supervisor • the mailing machine must be connected to the network with a modem or LAN Output The IP Configuration Report outputs are: • Label How to Generate a IP Configuration Report To generate a IP Configuration Report: Generating a Report...

  • Page 185: How To Generate A Proxy Configuration Report

    Proxy Configuration Report Requirements To generate this report, you must be logged in as a supervisor. Output The Proxy Configuration report output is: • Label How to Generate a Proxy Configuration Report To generate a Proxy Configuration Report: Generating a Report on page 161.

  • Page 186: Advanced Reporting Reports

    Advanced Reporting Reports Publish Additional Reports When the Budget and Surcharge function is activated, Single account, Multi account and Account list reports include budget and/or surcharge data if applicable. The Advanced Reporting option includes the following reporting capabilities: • Budget consumption: instantaneous budget status for all accounts •...
  • Page 187 Operator Activity Report This report displays the activity (number of items, postage value) of all operators in the machine in a selected period. Requirements • To generate this report, you have to be logged in as a supervisor • The account mode has to be 'Accounts with Access control'. •...
  • Page 188 Requirements • You have to specify the period for the report (Begin date and an End date). Default period : Begin = 1st day of the current month and End = current date. Outputs • Screen • USB printer • USB memory key Content Fields Comments...

  • Page 189: Online Services

    Online Services Online Services for your Mailing System allow you to update postal rates, download optional features and use discounted USPS postal services such as e-delivery confirmation. Online Services Overview ..........185 Connecting to Online Services ........186 How to Call Online Services Manually (as a User) ........187 How to Call Online Services Manually (as Supervisor) ........187 How to Test the Connection to Online Services ...........189 Uploading Statistics ............190...

  • Page 191: Online Services Overview

    Online Services Overview The Online Services simplify the use and the update of your Mailing System. Online Services features and capabilities include: • Online reporting: the usage of your machine is available from your personal, secure web account, simplifying tracking and reporting of your postage expenses. •...

  • Page 192: Connecting To Online Services

    Connecting to Online Services Automatic calls Automatic calls To fully benefit from the convenience and power of Online Services, your Mailing System should permanently be connected to a live analog telephone line or network connection so that it can link to the Online Server automatically whenever required. For the usage of some services, some automatic calls are scheduled to upload corresponding data.

  • Page 193: How To Call Online Services Manually (As A User)

    How to Call Online Services Manually (as a User) To trigger a generic call As a user: Press and type 9.3 or select the path: Online services Generic call The Mailing System connects to the server and downloads the available elements (rates, ad dies, etc.).
  • Page 194 Synchronize Call This type of call is only for executing on request from your Customer Service. This call updates the automatic call schedule of the machine and the features/options (see Options and Updates on page 239). Testing the Connection to Online Services You may test the connection to the Online Services server via the commands in the Online Services menu: •...

  • Page 195: How To Test The Connection To Online Services

    How to Test the Connection to Online Services To ping the server As a user: Press and type 9.1 or select the path: Online Services Ping server Or, as supervisor (see How to Log in as Supervisor on page 202): Press and type 10.1 or select the path: Online Services...

  • Page 196: Uploading Statistics

    Uploading Statistics This manual call uploads report data to the Online Services server, so that you can display reports that integrate the latest figures on your Online Services web page. Otherwise, automatic calls upload report data to the Online Services server at the end of each month.

  • Page 197: System Online Services

    System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time.

  • Page 198: Econfirmation Services

    eConfirmation Services Service Overview With E-Confirmation Services, your mailing machine can capture and process USPS Delivery Confirmation, Signature Confirmation, and Certified Mail tracking label numbers. After upload to the Online Server, simply log on your Online Services Web account to monitor all of your USPS Confirmation Service delivery tracking records at a glance, or in detail, in one convenient location.
  • Page 199 eSignature Confirmation You receive an email with the date and time of the delivery and the name of the person who signed for the parcel. You can obtain a copy of the proof-of-delivery signature via FAX or email from the USPS. The dates and times of any unsuccessful deliveries are also noted. eSignature Confirmation is available with First Class, Priority, or Package Service (including Parcel Post, Media Mail, etc.).

  • Page 200: The Process In Your Mailroom

    How e-Confirmation Service Works You can track mail delivery through the Online Services server because the server is in constant communication with the USPS. The diagram below shows how tracking information flows from your mailroom, through the Online Services server and on to the USPS, and then back to you.
  • Page 201 Getting e-Confirmation Status Data Mailing status information is available in two ways: • Via your Online Services web page • Via emails sent by the Online Services server. You can log on to your Online Services web page with a password 24 hours a day, 7 days a week.

  • Page 202: How To Process Econfirmation Items Using The Wp

    How to Process eConfirmation Items using the WP The weighing platform must be connected to your mailing machine. Using your weighing platform to send a package and request eConfirmation service is simple: Place the eConfirmation label on the package. Place your package on the WP. (If needed, first remove all items from the WP and rezero your weighing platform: see How to Zero the Weighing Platform on page 217).

  • Page 203: How To Display Econf Record List And Details

    Press to start. Apply the tape to the package. Leave the machine ON and connected at night to automatically upload the record to the USPS. You can also upload records manually (see How to Upload Report Data to the Online Services Server on page 190).

  • Page 204: How To Modify An Econf Record Status

    Modifying an e-Confirmation Record You can modify an e-Confirmation in case you decide not to send an item processed with an eConfirmation Service. In this case you have to edit the corresponding record and change its status. Record status: • PIC Valid: corresponds to a valid mail with eConfirmation Service to track through USPS.

  • Page 205: Configuring Your Mailing System

    Configuring your Mail- ing System This section describes the general settings you can apply to your Mailing System. Some of them can be managed directly by all users whereas most of them require access as supervisor . Settings Overview ..............201 Logging in / out as the Supervisor ........202 How to Log in as Supervisor ................202 How to Exit the Supervisor Mode ..............203...
  • Page 206 How to Rezero the Weighing Platform ............218 How to Tare the Weighing Platform ..............218 How to activate / de-activate Checking On Zero Weight ......219 How to Set Dynamic Scale High Accuracy Mode ........219 How to Change the GEO Code ..............220 Postage Imprint Default Settings ........223 How to Change the Default Rate ..............223 How to Change the Default Permit ...............224...

  • Page 207: Settings Overview

    Settings Overview This section describes two types of settings that are available on your system: • User settings, that only last as long as the user who applies them is logged in • Supervisor settings, sets the default or permanent settings of your Mailing System. Other user settings are described in the corresponding sections: Processing Mail on page 29,...

  • Page 208: Logging In / Out As The Supervisor

    Logging in / out as the Supervi- Log in as supervisor You need to be logged in as supervisor to configure the Mailing System and perform functions such as managing accounts and access rights, generating certain reports, etc. When you are logged in as supervisor, only the supervisor menu is available.

  • Page 209: How To Exit The Supervisor Mode

    You can log in as supervisor by directly typing the supervisor PIN code, in place of a regular user PIN code, on Mailing Systems that ask for a PIN code at start-up. Exiting the Supervisor Mode Follow the step below to exit the supervisor mode. You must exit the supervisor Mode before you can begin to print postage.

  • Page 210: Changing The Display Language

    Changing the Display Lan- guage You can choose a language among those available in the Mailing System for your mailing session (3 languages maximum). How to Change the Display Language To change the current display language: As a user: Press and type 11.1 or select the path: Preferences Language...

  • Page 211: How To Change The Display Language By Default

    Setting Default Display Language You can set the default display language for user sessions by completing the steps listed below. How to Change the Display Language by Default To change the user language by default: As supervisor (see How to Log in as Supervisor on page 202): Press and type 3.1.1 or select the path:...

  • Page 212: Enabling/Disabling Sounds

    Enabling/Disabling Sounds You can enable or disable the system beeps separately: • Beeps on keys • Beeps on warnings and errors. How to Enable / Disable the Beeps To enable or disable the beeps: As a user: Press and type 11.2 or select the path: Preferences Sounds Select Beep on key and/or beep on error check boxes.

  • Page 213: How To Change The Beeps By Default

    Setting Default System Beeps You can set the default beep state for user sessions. How to Change the Beeps by Default To change the sounds by default: As supervisor (see How to Log in as Supervisor on page 202): Press and type 3.1.2 or select the path: Default user settings Default user preferences...

  • Page 214: Display Settings

    Display Settings You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast To adjust the display contrast: As a user: Press and type 11.3 or select the path: Preferences Contrast Type 1 or 2 to increase or decrease the contrast.

  • Page 215: How To Change The Display Contrast By Default

    Setting Default Display Contrast To set a display contrast which will be applied to all user sessions, you can set the default display contrast. How to Change the Display Contrast by Default To set the default contrast : As supervisor (see How to Log in as Supervisor on page 202): Press...

  • Page 216: System Time-Outs And Settings

    System Time-outs and Settings System settings include: • System motor time-outs • Sleep mode time-out System Time-outs The system time-outs are defined as follows: The period of time the system waits for an envelope after pressing Start Once this time-out is reached the system stops. The period of time the system waits for the next envelope after printing.

  • Page 217: How To Adjust The Time-Outs

    How to Adjust the Time-outs To adjust the time-outs: As a user: Press and type 2.7 or select the path: Job settings Time-out settings The Time-out setting screen is displayed. Select each field and specify the length of each the time-out (Use [C] to clear digits). Press [OK] to exit.

  • Page 218: How To Change System Time-Outs

    Setting Default Time-Outs How to Change System Time-Outs To change the system time-Outs: As Supervisor (see How to Log in as Supervisor on page 202) Press and type 3.5 or select the path: Default user settings System settings Time-out settings The Timeout setting screen is displayed.

  • Page 219: High Value, Low Funds Warnings And Pin Codes

    High Value, Low Funds Warn- ings and PIN Codes Warnings Your Mailing System can warn you that the postage amount that you have typed is higher than a preset value. This high-amount warning prevents you from accidentally printing high postage amounts. Your Mailing System can also warn you that funds remaining in the PSD are getting low (low-funds threshold).

  • Page 220: How To Set The Low-Funds Threshold

    How to Set the Low-Funds Threshold To set a low-funds threshold: As supervisor (see How to Log in as Supervisor on page 202): Press and type 3.4 or select the path: Default user settings Funds settings Select the Low funds threshold field. Enter the low-funds warning amount or press [C] and enter 0 to disable the warning function.

  • Page 221: Weighing Settings

    Weighing Settings The weighing settings include: • Setting a default weighing type used for mailing • Activating / De-activating the WP Automatic Selection functionality. • Zeroing the weighing platform • Checking on Zero Weight • Setting the GEO code that corresponds to the geographical location of the Mailing System.

  • Page 222: How To Activate The Automatic Weight Detection On The Wp

    Weighing Platform Automatic Selection This functionality shall be implemented for improving the user productivity and the ease of use of the mailing system. The user is able to change the weighing type to the WP standard weighing by putting a mail piece onto the WP. The WP standard weighing is automatically selected when a weight increase is detected on the WP.

  • Page 223: How To Zero The Weighing Platform

    Zeroing the Weighing Platform You can reset the Weighing Platform in the following ways: • Set to zero: resets the weight to zero • Tare: sets the weight to zero with an additional tray on the Weighing Platform • Rezero: physically adjusts the Weighing Platform to zero. To zero the Weighing Platform quickly, press and maintain the key until the weight is reset to zero.

  • Page 224: How To Rezero The Weighing Platform

    How to Rezero the Weighing Platform To re-zero the Weighing Platform: As supervisor (see How to Log in as Supervisor on page 202): Press and type 6.1.2 or select the path: System settings Weighing functions Zero Weigh Plarform Remove all items from the Weighing Platform. Press [OK] to rezero the Weighing Platform.

  • Page 225: How To Activate / De-Activate Checking On Zero Weight

    How to activate / de-activate Checking On Zero Weight To activate/de-activate 'Checking on Zero Weight' function: As supervisor (see How to Log in as Supervisor on page 202): Press Menu and type 3.2.8 or select the path: Default user settings Base settings Checking on zero weight The Checking on zero weight screen is displayed.

  • Page 226: How To Change The Geo Code

    GEO Code The Weighing Platform calculates mail piece weights that have to be corrected according to the geographical location of the Mailing System, as weights can change with the altitude and latitude. The correcting geodesic code may be entered: • Automatically with Online Services •...
  • Page 227 Geodesic map...
  • Page 228 Geodesic codes...

  • Page 229: Postage Imprint Default Settings

    Postage Imprint Default Set- tings The settings of the postage imprint 'by default' include: • Stamp default settings: sets the default rate, text and ad die for mailing operations • Automatic Date Advance: enables early date change to continue printing postage with the new date after post office closing hours •...

  • Page 230: How To Change The Default Permit

    Default Permit The default permit is automatically selected when the [Permit Mail] type of stamp is activated. How to Change the Default Permit To change the default permit: As supervisor (see How to Log in as Supervisor on page 202): Press and type 3.3.4 or select the path: Default user settings...

  • Page 231: How To Change The Default Text

    Changing the Default Text How to Change the Default Text To change the default text: As supervisor (see How to Log in as Supervisor on page 202): Press and type 3.3.1 or select the path: Default user settings Default imprint parameters Text Select the Default text from the list.

  • Page 232: How To Change The Default Ad Die

    How to Change the Default Ad Die To change the default Ad die: As supervisor (see How to Log in as Supervisor on page 202): Press and type 3.3.2 or select the path: Default User Settings Default Imprint Parameters Ad die Select the default ad die from the list, or None for no ad die.

  • Page 233: How To Set The Automatic Date Advance Time

    How to Set the Automatic Date Advance Time To set the auto date advance time and days: As a Supervisor: Press and type 3.3.4 or select the path: Default user settings Default imprint parameters Automatic Date Ad- vance The Automatic date advance configuration window appears: Press the Auto Date Advance button to Enabled status.

  • Page 234: How To Set The Default Printing Offset

    Printing Offset The printing offset is the distance between the right edge of the envelope and the imprint. You can increase the disance to 1”. How to Set the Default Printing Offset To change the default printing offset: As supervisor (see How to Log in as Supervisor on page 202): Press...

  • Page 235: Imprint Memories

    8.10 Imprint Memories The Imprint Memories are presets for your stamp types. As a user, you can quickly recall a saved setting to simplify operation and save time (see Using Imprint Memories on page 92). As supervisor, you can create, edit/modify or delete an Imprint Memory. Each Imprint Memory is identified by a name and a number.

  • Page 236: How To Create An Imprint Memory

    Managing Imprint Memories How to Create an Imprint Memory To create an imprint memory: As supervisor (see How to Log in as Supervisor on page 202): Press and type 4 or select the path: Predefined imprint management The current list of imprint memories is displayed in the Imprint memories screen. Select a line named None in the list.

  • Page 237: How To Edit / Modify An Imprint Memory

    How to Edit / Modify an Imprint Memory To edit or modify an imprint memory: As supervisor (see How to Log in as Supervisor on page 202): Press and type 4 or select the path: Predefined imprint management Select an imprint memory from the list displayed on the screen. Press [OK] to validate.

  • Page 238: Default Sealing Mode

    8.11 Default Sealing Mode As supervisor, you can set the default sealing Mode (ON or OFF). This setting is used only if the Mixed-Size Feeder is connected. How to Set the Default Sealing Mode To modify the Default Sealing Mode: As supervisor (see How to Log in as Supervisor on page 202):...

  • Page 239: How To Set The Current Sealing Mode

    Changing the Current Sealing Mode As a user, you can change the current sealing state as follows. How to Set the Current Sealing Mode To change the sealing Mode: As a user: Press and type 2.5 or select the path: Job settings Sealing The Sealing screen is displayed.

  • Page 240: Connection Settings

    8.12 Connection Settings Connection to the Postal Services or Online Services To add funds or access Online Services, the Mailing System can use the following networks: • An Internet access through a high speed LAN (Local Area Network). First use the procedure below to select the connection, then configure the connection. LAN settings can only be performed if the machine was actually connected to the LAN at power-up.

  • Page 241: How To Set The Analog Modem Parameters

    Analog Telephone Line and Modem Settings These settings include the modem parameters, telephone number and prefix that the Mailing System calls to fund the meter or connect to Online Services (see Money Operations page 109). Make sure the telephone line is selected: see How to Set the Postal/Online Services Connection on page 234.

  • Page 242: How To Set Lan (High-Speed Internet) Parameters

    How to Set LAN (High-speed Internet) Parameters To set the parameters of the LAN: As supervisor (see How to Log in as Supervisor on page 202): Press and type 9.2 or select the path: Communication settings LAN settings The LAN configuration menu is displayed. Select Auto to automatically configure the LAN (recommended).

  • Page 243: Time And Date Management

    8.13 Time and Date Management Daylight Savings Time Transitions Your Mailing System normally auto-adjusts to Daylight Savings Time. However, if a manual adjustment is necessary, you can use either of the following procedures to correct the Mailing System time: • As a user: How to Unlock the PSD on page 115 •...
  • Page 244 Select Audit call to adjust the time. The system adjusts its time if necessary and displays time and date values.

  • Page 245: Options And Updates

    Options and Updates This section describes how you can upgrade your system by adding optional functions and elements of stamp such as latest postal rates, additional texts or ad dies. Options and Updates Process .........241 How to Access the Options and Updates Menu ..........241 Using the Mailbox ..............242 How to Read Messages ................242 How to Read Messages ................243...

  • Page 247: Options And Updates Process

    Options and Updates Process You can update your Mailing System by: • Adding new options, such as Differential Weighing, Advanced Reporting or increasing the maximum number of accounts • Adding enhanced online postal expense management or USPS E-services. • Update postal Rates and Prepaid Postal Imprints (PPI) •...

  • Page 248: Using The Mailbox

    Using the Mailbox The mailbox allows you to receive messages from the Mailing System or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. Unread messages icon on home screen: The Mailbox list screen indicates unread messages and allows you to delete read messages.

  • Page 249: How To Read Messages

    How to Read Messages As supervisor (see How to Log in as Supervisor on page 202): Press and type 1 or select the path: Mailbox The Mailbox screen is displayed. Select the message to read and press [OK]. Select Delete message to erase the message after you have read it. How to Delete Messages As a user: Select...

  • Page 250: How To Delete Messages

    How to Delete Messages As supervisor (see How to Log in as Supervisor on page 202): Press and type 1 or select the path: Mailbox The Mailbox screen is displayed. Select the message to be deleted and press [OK]. Select Delete message to erase the message.

  • Page 251: Managing Options

    Managing Options Consulting the Option List The option list includes the options actually loaded into your Mailing System and indicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Mailing System, please contact customer service.

  • Page 252: How To Load New Options

    Activating New Options You can activate new options by connecting the Mailing System to Online Services server. New available options are automatically downloaded into your Mailing System and activated. Contact customer service to have new options ready for downloading on the Online Services server. How to Load New Options To activate an option that is ready for downloading on the Online Services server: Check that your Mailing System is connected to a telephone line or network (see...

  • Page 253: Managing Custom Text Messages

    Managing Custom Text Mes- sages You can enhance your mail and increase the “openability” of your mail by adding custom text messages to the left of the stamp. As supervisor, you can: • Add custom text messages (and create a name for menu selection) •...

  • Page 254: How To Add A New Text Message

    Editing Text Use the procedures below to create, modify or delete texts. How to Add a New Text Message To add a new message: Display the list of text. See How to Display the List of Text Messages on page 247. Select Add new.

  • Page 255: Managing Ad Die

    Managing Ad Die The Ad dies are graphical slogans you can add on the left hand side of the stamp printed on mail pieces. As supervisor, you can: • Display the list of ad dies - Rename or delete ad dies from the list •...

  • Page 256: How To Modify Or Delete An Ad Die

    Modifying the List of Ad Dies The procedure below allows you to change the menu name of an ad die or to remove an ad die from the list. How to Modify or Delete an Ad Die To modify or delete an ad die: Display the list of ad dies (see How to Display the List of Ad Dies on page 249).

  • Page 257: How To Download New Ad Dies

    Downloading New Ad Dies The procedure below allows you to download new ad dies. How to Download New Ad Dies To download new ad dies: Display the list of ad dies (see How to Display the List of Ad Dies on page 249).

  • Page 258: Managing Postal Rates

    Managing Postal Rates Your Mailing System uses rate tables to calculate postage amounts. As supervisor, you can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate tables. New rate tables are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as a user.

  • Page 259: How To Check Your Rate Updates

    How to Check your Rate Updates To display the list of rate tables: As supervisor (see How to Log in as Supervisor on page 202): Press and type 8.4 or select the path: Options and Updates Rate management The list of rate tables is displayed in the Rate management screen. The tables are identified by the effective date of the rate.

  • Page 260: Managing Permits

    Managing Permits As supervisor, you can: • Display the list of permit mail numbers in the machine • Add new permits using an USB memory key • Delete permits • Set the default permit (see How to Change the Default Permit on page 224).

  • Page 261: How To Add Or Delete Permits

    Adding or Deleting Permits You can add permits to the machine using a USB memory key as follows. How to Add or Delete Permits To add a permit: Display the list of permits (see How to Display the List of Permits on page 254.

  • Page 263: Maintaining Your Mailing System

    Maintaining your Mail- ing System This section contains important information about the maintenance of your Mailing System in order to keep it in good condition. 10.1 Maintaining the Ink Cartridge .........259 How to Display Ink Level and Cartridge Data ..........260 How to Display Ink Level and Cartridge Data ..........261 How to Align the Print Heads ...............262 How to Clean the Print Heads Automatically ..........263...

  • Page 265: Maintaining The Ink Cartridge

    10.1 Maintaining the Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the Mailing System and contains fluorescent red ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide a good printing quality.

  • Page 266: How To Display Ink Level And Cartridge Data

    Displaying Ink Level and Cartridge Data You can display the ink level and other cartridge data, such as: • Ink consumed in percent • Ink color • Cartridge status (present or not present) • First used date Also check the Best before date on the cartridge box. After this date, the cartridge warranty is void.

  • Page 267: How To Display Ink Level And Cartridge Data

    How to Display Ink Level and Cartridge Data To display the Ink Level and the Cartridge Data: As supervisor (see How to Log in as Supervisor on page 202): Press and type 7.2.1 or select the path: Maintenance Cartridge Ink information The Ink information screen is displayed.

  • Page 268: How To Align The Print Heads

    Setting the Headset Alignment Aligning the print heads is required if there is an between the top and the bottom of the imprints. Your Mailing System requires the heads to be aligned after each cartridge change. How to Align the Print Heads To align the print heads: As supervisor (see How to Log in as Supervisor...

  • Page 269: How To Clean The Print Heads Automatically

    Check the printed pattern and press the letter that corresponds to the straightest and complete vertical line. Press [OK] to validate. Repeat the previous step until lines F are aligned. Cleaning the Print Heads If the printing on envelopes or labels looks unclear or dirty in some way, clean the headset to restore the print quality.

  • Page 270: How To Clean The Print Heads Automatically

    How to Clean the Print Heads Automatically To clean the print heads automatically: As supervisor (see How to Log in as Supervisor on page 202): Press and type 7.2.2 or select the path: Maintenance Ink Cartridge Cleaning process The cleaning starts automatically. Manual Cleaning If automatic cleaning is not sufficient, you can clean the printing heads manually.

  • Page 271: How To Change The Ink Cartridge

    Changing the Ink Cartridge The Power cord must be plugged in to move the cartridge into the 'replacement' position. How to Change the Ink Cartridge Open the cover: the ink cartridge moves to the replacement position. Keep fingers away from the ink cartridge while it is moving to the replacement position.
  • Page 272 Lift out the old ink cartridge. Remove the protective strips from the new ink cartridge. Insert the new ink cartridge, and then push it forward until you hear the click. Close the cover. The alignment process of the printing heads starts automatically.

  • Page 273: Filling And Adjusting The Feeder Sealer

    10.2 Filling and Adjusting the Feed- er Sealer Filling the Sealer Bottle The Automatic Feeder uses water for sealing envelopes. If the system is out of water, the mailing process continues but the envelopes will not sealed properly. How to Fill the Sealer Bottle To add water (or sealing solution) to the bottle: Remove the bottle from its base and turn it over.

  • Page 274: How To Adjust The Sealing Water Flow

    Adjusting the Sealing Water Flow Before you adjust the sealing water flow, make sure that the brushes and sponge are clean (see How to Clean the Brushes and Sponge (Sealer) on page 269). How to Adjust the Sealing Water Flow To adjust the sealing water flow: Set the water flow using the back lever.

  • Page 275: Cleaning The Mail Path

    10.3 Cleaning the Mail Path Cleaning the mail path includes: • Cleaning sealer brushes and sponge • Cleaning feeder belts and rollers • Cleaning the Mailing System sensors on the mail path. Cleaning Brushes and Sponge of the Sealer MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING! How to Clean the Brushes and Sponge (Sealer) To clean the brushes and sponge of the feeder:...
  • Page 276 Raise the brush and lift the complete brush holder assembly. Lift the metal retainer to remove the sponge. Clean the sponge and the brush. Re-install the sponge and retainer. Put the brush back and push the release lever back down until it snaps into place. Push down on the upper drive assembly until it locks back into position.

  • Page 277: How To Clean The Feeder Belts And Rollers

    Cleaning the Feeder Belts and Rollers Follow the steps below to clean the belts and rollers of the feeder and of the Dynamic Scale (if installed). How to Clean the Feeder Belts and Rollers To clean the feeder belts and rollers: Open equipment covers;...

  • Page 278: How To Clean The Mail Path Sensors

    Cleaning Mail Path Sensors The sensors are light sensitive devices successively covered by the envelopes during their travel along the mail path. Clean the mail path sensors as indicated below on system base, feeder, and optional dynamic scale. How to Clean the Mail Path Sensors To clean the mail path sensors: Use a damp cloth or 70°...

  • Page 279: Touchscreen Calibration

    10.4 Touchscreen Calibration Depending on the pointing device you use on the touchscreen (finger, stylus or other pointing accessory), you may want to calibrate the sensitivity of the touchscreen to improve the screen responsiveness. How to Calibrate the Touchscreen To calibrate the touchscreen: As supervisor (see How to Log in as Supervisor on page 202):...

  • Page 280: Maintenance Processes

    10.5 Maintenance Processes Maintenance process details The maintenance processes listed below are only to be completed on request from by Customer Service. Check that your Mailing System is connected to a telephone line or the LAN before starting. As supervisor (see How to Log in as Supervisor on page 202): Press...

  • Page 281: How To Run The Installation Wizard

    Running the Installation Wizard This type of call should only be completed upon request from Customer Service. Check that your Mailing System is connected to a telephone network or to the LAN before starting. How to Run the Installation Wizard To run the installation wizard: As supervisor (see How to Log in as Supervisor...

  • Page 282: How To Run The Registration Update

    Performing the Update Registration Procedure to Change your Address This procedure is to be used if you have changed address. First contact your Customer Service to update your details, then you will be instructed to perform the update registration procedure. Updating Registration Check that your Mailing System is connected to the network before starting.

  • Page 283: Troubleshooting

    Troubleshooting This section helps you solve problems you may encounter while using your Mailing System. 11.1 Paper Jamming ..............279 How to Clear Mail Jammed in the Base ............279 How to Clear Mail Jammed in the Mixed-Size Feeder .........281 How to Remove Mail Jammed in the Dynamic Scale ........283 11.2 Label Jamming ..............284 How to Clear a Label Jammed in the Base ..........284...

  • Page 285: Paper Jamming

    11.1 Paper Jamming Base Jamming Envelopes are stopped in the transport mechanism of the Base. Possible causes Actions • Mailpiece is too thick. Clear the Base as indicated below. • Mail size is incorrect. • Envelopes are not properly stacked on Correct the cause indicated in the left the feeder platform.
  • Page 286 Mixed-Size Feeder Jamming Some envelopes are blocked in the Mixed-Size Feeder. • Mail piece is too thick. Unblock the Mixed Size Feeder as indi- • Mail size is incorrect. cated below. • Too many envelopes are on the feed deck. Correct the cause: •...

  • Page 287: How To Clear Mail Jammed In The Mixed-Size Feeder

    How to Clear Mail Jammed in the Mixed-Size Feeder To clear mail jammed in the Mixed-Size Feeder: Open feeder cover. Push the left of the upper blue release lever to lift up the upper drive assembly. If necessary, lift up the brush release lever.
  • Page 288 Remove jammed envelopes. Position the brush and push the brush release lever until it snaps into place. Push down on the upper drive assembly until it locks back into position. Close the cover.

  • Page 289: How To Remove Mail Jammed In The Dynamic Scale

    Dynamic Scale Jamming Occasionally envelopes can become jammed in the Dynamic Scale. Possible causes Actions • Mail size is incorrect. Unblock the Dynamic Scale by following • Envelopes are not properly stacked on the steps outlined below. the Feed Platform. Correct the cause: - Mail sizes: see Mail Specifications...

  • Page 290: Label Jamming

    11.2 Label Jamming A Label is Jammed in the Base Possible causes Actions A label is blocked in the Automatic Label- Clear the label as indicated below. Dispenser or in the transport mechanism of the system base. How to Clear a Label Jammed in the Base To clear a label jammed in the Base: Remove all labels from the dispenser.

  • Page 291: Weighing Problems

    11.3 Weighing Problems The Weighing Device does not Weigh Properly If the Base does not display a correct weight, complete the following actions to correct the problem. Display – — lb _._oz indicates a weighing error. When this weighing error occurs on the home screen, the Standard Weighing mode is automatically selected if the Automatic Weight Detection is activated, see How to Activate the Automatic Weight Detection...
  • Page 292 Possible causes Actions Weight of the items on WP exceeds Remove the package and if possible, weigh it on the max capacity defined in Weigh- another scale. ing Platform (you have placed a package on the platform that is too Use Manual Weight Entry mode to enter the heavy for your Weigh platform).

  • Page 293: Diagnostics And System Data

    11.4 Diagnostics and System Data Diagnostics allow you to find the root cause of a an issue or a breakdown that may occur during the life of your Mailing System. The system performs tests automatically to diagnose the problem and generate corresponding reports.

  • Page 294: How To Access Diagnostic Data

    How to Access Diagnostic Data To gain access to a diagnostic data: As supervisor (see How to Log in as Supervisor on page 202): Press and type 7.3 or select the path: Maintenance Diagnostics The system requires you press [OK] to start the diagnostic tests, then displays the list of the tests.

  • Page 295: How To Display Hardware Data

    How to Display Hardware Data To display hardware data: As supervisor (see How to Log in as Supervisor on page 202): Press and type 7.1.2 or select the path: Maintenance System info Hardware information The system hardware data appears on the screen. How to Display the Event Lists To display the event lists: As supervisor (see...

  • Page 296: How To Display The Machine Counters

    How to Display the Machine Counters To display the data of the machine counters: As supervisor (see How to Log in as Supervisor on page 202): Press and type 7.1.4 or select the path: Maintenance System info Counters The system displays the data of the machine counters.

  • Page 297: Specifications

    Specifications This sections contains the main specifications of your Mailing System. 12.1 Mail Specifications ............293 12.2 Recommended Operating Conditions ......296 12.3 General Mailing Systems Specifications .......297 12.4 Operating Specifications ..........298...

  • Page 299: Mail Specifications

    12.1 Mail Specifications Envelope Dimensions Your Mailing System can handle the envelope & flap sizes as illustrated below (note: the illustration is not on scale).
  • Page 300 Minimum Envelope Thickness Minimum envelope thickness is 0.008". Label dimensions (pre-cut and self-adhesive) • Max. width: 1.57" • Min. length: 5.9" (no slogan), 6.5” with slogan • Max. length: 8.4" We advised you to store labels in a room with less than 50% relative humidity.
  • Page 301 Max without sealing • 0.63” • One piece at a time • 0.47” • In a stack Max with sealing 0.39" Additional information See also How to Use the Feeder on page 41. • Envelope Thickness 0.5" Envelope Weight 0.1 oz 2 lb...

  • Page 302: Recommended Operating Conditions

    12.2 Recommended Operating Con- ditions Temperature and Relative Humidity Your Mailing System should only be operated in the following conditions: Temperature range Ambient temperature: 50°F - 104°F. Relative humidity 80% max. without condensation. Weighing accuracy To obtain the best weighing results, use a solid and steady table: •...

  • Page 303: General Mailing Systems Specifications

    12.3 General Mailing Systems Specifications Dimensions (Width x Length x Height) • Base: 9.96" x 17.4" x 12.63" • Catch tray: 12.4" x 13.7" x 5" • Mixed Size Feeder: 10.24" x 13.78" x 24.21" • Dynamic scale: 10.35" x 13.78" x 17.24" Weight •...

  • Page 304: Operating Specifications

    12.4 Operating Specifications Dynamic Scale Range • Resolution in dynamic weighing mode: 0.04oz. Dynamic Scale Speed • In weighing mode: 110 envelope/minute • In no-weighing mode: 175 envelope/minute. Accounts The number of accounts you can create is set to 70 by default and can be raised optionally to 500.

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