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Well mPBX-100 User Manual

Standalone embedded hybrid pbx
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mPBX-100/100R

User Manual

Version 2.17.43.23

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Summary of Contents for Well mPBX-100

  • Page 1: User Manual

    User Manual Version 2.17.43.23...

  • Page 2: Table Of Contents

    User Manual Table of Contents 1. Introduction .................... 4 1.1 Features .................... 4 1.2 Hardware Specifications ............... 5 1.2.1 Exterior Appearance ..............5 2. System set up ..................7 2.1 Connection Drawing ................7 2.2 Connecting Ethernet Line ..............8 2.3 Supplying Power .................
  • Page 3 User Manual 3.6 Network Settings ................89 3.6.1 LAN Settings ................89 3.6.2 WAN Settings ................90 3.6.3 Static Route ................91 3.6.4 Firewall ..................92 3.6.5 DHCP Server ................96 3.6.6 VLAN Settings ................96 3.6.7 VPN Settings ................98 3.6.8 DDNS Settings ................

  • Page 4: Introduction

    User Manual 1. Introduction mPBX —IP-PBX for Small Businesses/Home Office mPBX is a standalone embedded hybrid PBX for small businesses and remote branch offices of larger organizations (1-100 users per site). mPBX also offers a hybrid solution (a combination of VoIP applications using legacy telecom equipment) alternative for enterprises who are not yet ready to migrate to a complete VoIP solution.

  • Page 5: Hardware Specifications

    User Manual Note: the features with asterisk (*) will be supported in next version. 1.2 Hardware Specifications 1.2.1 Exterior Appearance A. mPBX-100 Front Side ①② ③④ ⑤ Figure 1-1 mPBX Front Panel Picture Identifying ① 1 Green LED: Indicates correct power is being supplied to the unit ②...
  • Page 6 User Manual LED Dual - Green (slow blink): FXS port is ringing LED Dual - Green (fast blink): FXS port is in use B. mPBX Pro B. mPBX-100R Front Side ①② ③④ ⑤ Figure 1-2 mPBX Pro Front Panel Picture Identifying ①...

  • Page 7: System Set Up

    User Manual 2. System set up 2.1 Connection Drawing A. mPBX-100 PSTN VoIP Provider Route Lines Soft Phone Phone Figure 2-1 Page 7...

  • Page 8: Connecting Ethernet Line

    User Manual B. mPBX-100R Figure 2-2 2.2 Connecting Ethernet Line mPBX provides two 10/100M Ethernet ports with RJ45 interface and LED indicator. Plug Ethernet line into mPBX’s Ethernet port, and then connect the other end of the Ethernet line with a hub, switch, router, LAN or WAN.

  • Page 9: Managing Mpbx

    User Manual 3. Managing mPBX 3.1 Administrator Login From your web browser, input the IP address of the mPBX server. If this is the first time you are configuring mPBX, please use the default settings below (your PC should be in the same local network with mPBX): IP Address: http://192.168.5.150...

  • Page 10: Status Monitor

    User Manual 3.2 Status Monitor 3.2.1 Line Status Figure 3.2.1 mPBX Status Description: Extensions: : Extension is unregistered : Extension is idle 3） : Extension is ringing 4） : Extension is busy in a call 5） : Extension is on hold...

  • Page 11: Basic

    User Manual FXO Trunk: Status Idle: The port is idle. Busy: The port is in use. Disconnected: The port hasn’t connected the PSTN line. More detail message, please refer to the LED identifying of front panel. GSM Trunk: Status Idle: The port is idle.
  • Page 12 User Manual Figure 3.3.1 3.3.1.1 Analog Extensions (FXS) Edit Analog Extensions On the administration page of FXS extensions, click ‘Edit’ on the extension that you want to edit, and modify the following information on the popup window 1) General ·Extension...
  • Page 13 User Manual 2) Voicemail ·Enable Voicemail Check this box if the user should have a voicemail account. ·Voicemail Access PIN # Voicemail Password for this extension, i.e. ‘1234’ . 3) Mail Setting ·Enable Send Voicemail Once enabled, the voicemail will be sent to the below email address as an attachment.
  • Page 14 User Manual · DND Don’t Disturb. · User Web Interface Check this option to allow the user to login to the mPBX User Web interface, which can be used to access voicemail and extension recordings. Users may login to the mPBX User Web interface by using their extension number and voicemail PIN # as the login and password respectively.
  • Page 15 User Manual Normal spy: you can only hear the call, but can't talk Whisper spy: you can hear the call, and can talk with the monitored extension Barge spy: you can hear the call and talk with them both...
  • Page 16 User Manual Figure 3.3.1.1 Page 16...
  • Page 17 User Manual 3.3.1.2 VOIP Extension A VOIP extension is a SIP/IAX Account that allows an IP Phone or an IP Soft- Phone client to register on mPBX. 1. Add VOIP Extension Go to Extensions  VOIP Extensions  Create New Extension 1) General ·Type...
  • Page 18 User Manual 'Voicemail Settings') have been properly configured before using this feature. 4) Group ·Pickup Group If this extension belongs to a pickup group, any calls that ring this extension can be picked up by other extensions in the same pickup group by dialing the Call Pickup feature code (default is *4).
  • Page 19 User Manual ·spy modes There are 4 spy modes available for choice: General spy: you have the permission to use the following 3 modes. Normal spy: you can only hear the call, but can't talk Whisper spy: you can hear the call, and can talk with the monitored extension...
  • Page 20 User Manual enabled, only the permitted IP/Subnet mask will be able to register this extension number. In this way, the VoIP security will be enhanced. ·Permitted ‘IP address/Subnet mask’ The input format should be ‘IP address’+’/’+’Subnet mask’. e.g."192.168.5.100/255.255.255.255" means only the device whose IP address is 192.168.5.100 is allowed to register this extension number.
  • Page 21 User Manual Figure 3.3.1.2 Page 21...

  • Page 22: Trunk

    User Manual 2. Add Multiple Extensions Go to Extensions  VOIP Extensions  Add Multiple Extensions. 1) Select the number of extensions that you would like to create. 2) Select the type of extension that you would like to create.
  • Page 23 User Manual 3.3.2.1 Analog Trunk (FXO) 1. Edit Analog Trunk (FXO) On the Trunk administration page, click ‘Edit’ on the selected trunk and modify its properties in the popup window: 1）General ·Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc.
  • Page 24 User Manual ·Polarity Detection Configure if the call needs to be hung up when a polarity signal arrived 3）Advanced Options ·Caller ID Start This option allows you to define the start of a Caller ID signal: Ring: Start when a ring is received (Caller ID Signaling: Bell_USA, DTMF).
  • Page 25 User Manual Figure 3.3.2.1 3.3.2.2 GSM Trunk 1. Edit GSM Trunk 1）General ·Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc. Ex: 'GSM9' ·Volume Setting Used to modify the volume level of this trunk. Normally, this setting does not need to be changed.
  • Page 26 User Manual National: National ISDN type2 (common in the US) ni1: National ISDN type 1 dms100: Nortel DMS100 4ess: AT&T 4ESS 5ess: Lucent 5ESS euroisdn: EuroISDN qsig: D-channel signaling protocol at Q reference point for PBX networking. ·PRI Dial Plan Sets an option required for some (rare) switches that require a dial plan parameter to be passed.
  • Page 27 User Manual To enable transmission of facility-based ISDN supplementary services (such as caller name from CPE over facility) . ·NSF Used with AT&T PRIs. If outbound calls are being rejected due to "Mandatory information element missing" and the missing IE is 0x20, then you need this setting.
  • Page 28 User Manual 3) DOD Setting ·Global DOD Global direct outward dialing number. ·DOD Direct Outward Dialing Number. ·Associated Extension The extension make call out via BRI Trunk will display the associated DOD. Figure 3.3.2.3 3.3.2.4 VOIP Trunk 1. Add SIP Trunk Input correct SIP information (provide by VOIP provider).
  • Page 29 SIP ·Provider Name A unique label to help you identify this trunk when listed in outbound rules, incoming rules etc. Ex: 'well'. ·Hostname/IP Service provider’s hostname or IP address.5060 is the standard port number used by SIP protocol. Don’t change this part if it is not required.
  • Page 30 User Manual server resolved by the Request-URI. ·Codecs Define the codec for this sip trunk and its priority Note: codec can only display when it is edited after creating the trunk. ·Transport This will be the transport method used by the SIP Trunk. This method is given by the SIP trunk provider.
  • Page 31 User Manual Figure 3.3.2.4.1 2. Add IAX Trunk Input correct IAX information (provided by VOIP provider). Inaccurate information will prevent the trunk from registering. 1) General ·Type IAX – Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX.
  • Page 32 User Manual Service provider’s hostname or IP address. 4569 is the standard port number used by IAX protocol. Don’t change this part if it is not required. ·Username Username of IAX account . Used for IAX trunk registration. ·Password Password of IAX account .
  • Page 33 User Manual Figure 3.3.3.4.2 3.3.2.5 Service Provider 1. Add Service Provider To Create the Service provider definition you need to complete the following VoIP fields. 1) General ·Type SIP or IAX SIP – Identifies whether the trunk sends and receives calls by using the VoIP protocol SIP.
  • Page 34 User Manual ·Hostname/IP Service provider’s hostname or IP address. Note: 5060 is the standard port number used by SIP protocol, 4569 is the standard port number used by IAX protocol. Don’t change this part if it is not required.

  • Page 35: Outbound Routes

    User Manual Figure 3.3.2.5 3.3.3 Outbound Routes Outbound routing defines how outgoing calls are processed through the trunks. Page 35...
  • Page 36 User Manual Figure 3.3.3 3.3.3.1 New Outbound Route Click ‘New Outbound Route’ and fill in the corresponding information in the popup window. 1）General ·Route Name Name of this Outbound Route . Ex: 'Local' or 'Long Distance' etc. ·Dial Pattern Outbound calls that match this dial pattern will use this outbound route.
  • Page 37 User Manual ·T.38 Support: Enable T38 fax in this outbound route (Only for SIP Trunk). ·Rrmemory Hunt Round robin with memory, remembers which trunk was used last time, and then use the next available trunk to call out. ·Member Extensions Defines the extensions that will be permitted to use this outbound route .

  • Page 38: Phone Provisioning

    Grandstream(GXP1450,GXP2100,GXP2110,GXP2120) Escene(ES220,ES320,ES330,ES410,ES620) Fanvil(C56,C58,C60,C62) News: When provisioning Well and Snom IP phone, mPBX is not needed to be set as the only DHCP server any more. Figure 3.3.4 3.3.4.1 General Settings for Well In this page, you can configure it before provisioning Well IP phones, including...
  • Page 39 User Manual upgrade Note: if firmware download server is enabled, IP phone will update the firmware automatically according the version and server you have configured during the provision process. Page 39...
  • Page 40 User Manual Figure 3.3.4.1 3.3.4.2 General Settings for Aastra In this page, you can configure it before provisioning Aastra IP phones, including the items like local dial plan, time and date setting programkeys configuration and so on. Figure 3.3.4.2 3.3.4.3 Phone book...
  • Page 41 User Manual Figure 3.3.4.3 1) Add Contact ·Type There are three types: None, VIP and Deny list (Blacklist). ·Group There are 5 groups: None, Friends, Family, Work, Colleagues list. ·Nick Name You can set a nick name for this number.
  • Page 42 User Manual ·Office Number Input the office number here ·Mobile Number Input the mobile number here ·Home Number Input the home number here ·Sub Number Add sub number of this contact. Only works with snom phone. ·Note Take some note of this contact. Only works with snom phone.
  • Page 43 Note: All the existing phonebooks of the IP phone will be replaced automatically if the phonebooks are configured in this way. 3.3.4.4 Configure phone Let's take provisioning Well as an example Create New Phone have two modes, Create New phone in webpage and Upload the IP Phone’s configure file.
  • Page 44 User Manual ·Auto redial Enable the auto redial for IP Phone ·Auto answer Configure if auto answer is allowed for IP phone ·Phone book Enable the feature of phone book of IP phone ·Line Extension: Selected the extension number for IP Phone.
  • Page 45 User Manual Figure 3.3.4.4.2 3) Line keys settings Configure the DSS keys/Function Keys Figure 3.3.4.4.3 3.3.4.5 Not configured phone In this section, mPBX will scan all the supported IP phones and display here, we can click the 'MAC address' of IP phone and input the corresponding information in the popup window, like the picture shows below.
  • Page 46 User Manual Figure 3.3.4.5 3.3.4.6 Upload a file Click ‘Upload a file’ and choose the configure file of IP phone in the popup window. Note: the file format must be .cfg Please edit the configuration files in advance before uploading.

  • Page 47: Inbound Call Control

    User Manual 3.4 Inbound Call Control 3.4.1 IVR When there’s an inbound call aims at Auto Attendant, mPBX will play an IVR recording and route the caller to the requested destination (for example, ‘Welcome to XX company, for sales press 1, for technical support press 2, for operator press 0, etc’).
  • Page 48 User Manual ·Key Timeout Wait for the user to enter a new extension for a specified number of seconds. ·Allow Dialing of Other Extensions Allow the caller to dial other extensions other than the ones explicitly defined. 2）Key Press Events A list of actions that can be performed depending on the digit dialed by the user .

  • Page 49: Queues

    User Manual Figure 3.4.1.1 3.4.2 Queues Call Queues give users (i.e. call centers) an efficient means to have their calls answered in the order they were received to deliver top tier customer service. Call queues allow calls to be sequenced to one or more agents.
  • Page 50 User Manual 1）General ·Queue Name A name for the Queue. ·Queue Number Use this number to dial into the queue, or transfer callers to this number to put them into the queue. ·Queue Password You can require agents to enter a password before they can login to this queue.
  • Page 51 User Manual How often to announce queue position and estimated hold time. Note: '0 seconds' means disable the announcement 4) Periodic Announcements ·Prompt Select a prompt file to play periodically. ·Frequency How often to announce a prompt to the caller.
  • Page 52 User Manual ·Wrap-up time How many seconds after the completion of a call an Agent will have before the Queue can ring them with a new call. The default is 30. Figure 3.4.2 Page 52...

  • Page 53: Custom Prompts

    User Manual 3.4.3 Custom Prompts 1. Record new Prompt The administrator can use this screen to record custom prompts by doing the following: 1）Click ‘Record New Custom Prompt’ 2) Input the desired file name on the popup window and choose an extension to call for recording (such as 500).

  • Page 54: Ring Groups

    User Manual 3.4.4 Ring Groups Ring groups can be configured to balance the call traffic for multiple users and give callers a higher level of availability for incoming calls. Multiple ring methods and voicemail are supported. Figure 3.4.4 3.4.4.1 Create Ring Group Click ‘New Ring Group’...
  • Page 55 User Manual ·Seconds to ring each member 1. If the strategy is ‘Ring All Simultaneously’, it means set the number of seconds to ring this group before routing the call according to the ‘Destination if No Answer’ settings. 2. If the strategy is ‘Ring Sequentially’, it means set the number of seconds to ring a single extension before moving onto the next one.

  • Page 56: Inbound Routes

    User Manual 3.4.5 Inbound Routes Inbound routing processes incoming call traffic to destination extensions during office hours or outside office hours. Figure 3.4.5 3.4.5.1 Create Inbound Route Click ‘New Inbound Route’ to enter to the Manage Inbound Routes page.
  • Page 57 User Manual The ‘.’ Character will match any remaining digits. For example, 9011. will match any phone number that starts with 9011, excluding 9011 itself. The ‘!’ will match none remaining digits, and causes the matching process to complete as soon as it can be determined that no other matches are possible.
  • Page 58 How do I configure distinctive ring tones? Please refer to APPENDIX Currently distinctive ringtone can be compatible with Well and Snom phone. 2) Member Trunks This area allows you to select which trunks will be member trunks for this route.
  • Page 59 User Manual ·Outbound Routes Route the incoming calls to a specific outbound route. This function is mainly used for the connection of two branches. For example: Company A locates headquarters in the USA with a branch B in China. A and B both have mPBX phone systems .

  • Page 60: Blacklist

    User Manual ‘Voicemail Settings’ should be configured successfully in advance. If you receive faxes with E-mail address configured in VOIP extension voicemail, you should first make sure the tested email to your email address works fine. Figure 3.4.5.1 3.4.6 Blacklist Blacklist is used to block an incoming/outgoing call.
  • Page 61 User Manual the following prompt: “The number you have dialed is not in service. Please check the number and try again”. The system will then disconnect the call. Figure 3.4.6 3.4.6.1 Create Blacklist Click ‘New Blacklist’ to create a new number blacklist.

  • Page 62: Internal Settings

    User Manual 3.5 Internal Settings 3.5.1 Options 1) General ·Ring Timeout Number of seconds to ring a device before handling the call as per the extension’s Follow Me settings . Default value is 30s. .MAX call duration The absolute maximum amount of time permitted for a call. A setting of 0 disables the timeout.
  • Page 63 User Manual · Distinctive Caller ID When incoming calls are routed from ring group/queue/IVR, the caller ID displays with name ring group/queue/IVR ， for example 5503302(ringgroup_default) Note: To display IVR's name, please press the key instead of the extension number directly.

  • Page 64: Business Hours

    User Manual Figure 3.5.1 3.5.2 Business Hours 1) General ·Enable Business Hours ·Disable Business Hours 2) Others ·Enable Office Closed Timing By dialing *81 (*81 is default) on an extension will force the office time closed for the device whatever the general setting is.

  • Page 65: Feature Codes

    User Manual Figure 3.5.2 3.5.3 Feature Codes 1) General ·One Touch Record A user may initiate or stop call recording by dialing *1 during a call. (*1 is default setting) ·Extension for Checking Voicemail Users can check their Voicemail by dialing *2 on their phone (*2 is default setting).
  • Page 66 User Manual Users may blind transfer an incoming call by dialing *03 on their phone (*03 is default setting). ·Call Pickup Users may pick up an incoming call by dialing *4 on their phone (*4 is default setting) ·Extension Pickup Users may pick up a specific extension’s incoming call by dialing *04+extension...
  • Page 67 User Manual default setting). Note: When reset to defaults. The call forwarding settings will be configured as follows: Always forward: Disabled Busy forward to Voicemail: Enabled No answer forward to Voicemail: Enabled Do not disturb: Disabled ·Enable Forward All Calls...

  • Page 68: Sip Settings

    User Manual ·Enable Do Not Disturb Users may enable do not disturb by calling *75 on their phone (*75 is default setting) ·Disable Do Not Disturb Users may disable do not disturb by calling *075 on their phone (*075 is default setting) Figure 3.5.3...
  • Page 69 User Manual ·DTMF Mode Set default mode for sending DTMF. Default setting: rfc2833 ·Max Registration/Subscription Time Maximum duration (in seconds) of a SIP registration . Default is 3600 seconds. ·Min Registration/Subscription Time Minimum duration (in seconds) of a SIP registration . Default is 60 seconds.
  • Page 70 User Manual ·Enable STUN STUN (Simple Traversal of UDP through NATs) is a protocol for assisting devices behind a NAT firewall or router with their packet routing. ·STUN Address The STUN server allows clients to find out their public address, the type of NAT they are behind and the internet side port associated by the NAT with a particular local port.
  • Page 71 The Speex Project aims to lower the barrier of entry for voice applications by providing a free alternative to expensive proprietary speech codecs. Moreover, Speex is well-adapted to Internet applications and provides useful features that are not present in most other codecs.
  • Page 72 User Manual will not be delayed or dropped due interference from other lower priority traffic. When the network capacity is insufficient, QoS could provide priority to users by setting the value. 5) Advanced Settings ·From Field Where to get the caller ID in sip packet.
  • Page 73 User Manual Figure 3.5.4 Page 73...

  • Page 74: Iax Settings

    The Speex Project aims to lower the barrier of entry for voice applications by providing a free alternative to expensive proprietary speech codecs. Moreover, Speex is well-adapted to Internet applications and provides useful features that are not present in most other codecs.

  • Page 75: Voicemail Settings

    User Manual Figure 3.5.5 3.5.6 Voicemail Settings 1) General Voicemail Settings a) Message Options ·Max Messages per Folder Set the maximum number of messages that can be stored in a single voicemail box. ·Max Message Time Set the maximum length of a single voicemail message.
  • Page 76 User Manual ·Unavailable Prompt Greeting played when the extension called is Unavailable. Skip greeting: Do not play a greeting. Play Unavailable greeting: play the extension Unavailable greeting. ·Leave a Message Prompt Greeting when ask the caller to dial 5 to leave a message.

  • Page 77: Sms Settings

    User Manual ·Use SSL/TLS to send secure message to server If the server of sending email needs to authenticate the sender, you need to select the check box. Note: Must be selected for Gmail or exchange server. After filling out the above information, you can click on the ‘Test Account Settings’...
  • Page 78 User Manual Figure 3.5.7.1 2) Enable Email to SMS If you enable this, you can use mPBX to send out message by sending an email to the specified address. ·Enable Country Code If you want to add country code before the dialed numbers, please tick this.
  • Page 79 User Manual 1. Send email to the addresses listed on “SMS to Email” setting. 2. Receive email and send the text of the email to the target mobile number by SMS. Note: If you use gmail, just put your user name here. E.g. email address: test@gmail.com, you just put “test”...

  • Page 80: Disa

    User Manual 3.5.8 DISA DISA (Direct Inward System Access) allows someone calling in from outside the telephone switch (PBX) to obtain an ‘internal’ system dial tone and make calls as if they were using one of the extensions attached to the telephone switch. To use DISA, a user calls a DISA number, which invokes the DISA application.

  • Page 81: Conferencing

    User Manual To add a new DISA application, click the New DISA button. Figure 3.5.8.2 1) General ·DISA Name Give this DISA application a name to help you identify it. ·PIN # The password for this DISA . ·Response Timeout The maximum amount of time the system will wait before hanging up the call if the user has dialed an incomplete or invalid number.

  • Page 82: Paging Groups

    Settings -> Feature Codes screen. This feature is supported by the following SIP phones: Well's T28, T26, T22, T20, T10T, T9CM. Other SIP devices may also work with this feature but are not officially supported. Note: A paging group can have a maximum of 20 members.
  • Page 83 User Manual Figure 3.5.10.1 ·Paging Group Number Define the numbered extension that may be dialed to reach this group. ·Duplex Paging is typically one way for announcements only. Checking this will make paging duplex, allowing all users in the group to talk and be heard by all.

  • Page 84: Dnis Settings

    User Manual 3.5.11 DNIS Settings DNIS (Dialed Number Identification Service) is a telephone service that identifies for the receiver of a call the number that the caller dialed. Note: 1. DID number is not available in PSTN/GSM/UMTS trunks 2. If DID is not configured here, all the calls via this trunk will show the DNIS instead of the original caller ID Figure 3.5.11...

  • Page 85: Callback Settings

    User Manual • The system administrator can configure certain numbers or types of numbers to require entry of a PIN before you can continue making a call to such a number. • The system administrator can also configure you to have to enter a PIN before making any external call.
  • Page 86 User Manual ·Allow All Numbers If you want to apply Callback function to all incoming numbers, please tick Allow All numbers. Follow the step to use this function. Step 1: Enable Callback. Inbound Routes – Choose “Yes” on” Enable Callback” to enable this function.

  • Page 87: Speed Dial Settings

    User Manual example, the call in number (Caller ID) is 123456789, mPBX need to send 9123456789 to its trunk when call to this number. You should configure 123456789 as the call back number and add 9 before the callback is placed. You can add ‘w’...

  • Page 88: Music On Hold Prompts

    User Manual Figure 3.5.14 3.5.15 Music on Hold Prompts The administrator can upload on hold music as follows: 1) Click ‘Upload Music on Prompt ’ 2) Click ‘Browse’ to choose the desired audio file. 3) Click ‘Upload’ to upload the selected file.

  • Page 89: Network Settings

    User Manual 3.6 Network Settings 3.6.1 LAN Settings ·DHCP If this option is set, mPBX will use DHCP to get an available IP address from your local network. Not recommended. ·Enable SSH This is the advance way to access the device, you can use the putty software to access the device.

  • Page 90: Wan Settings

    User Manual Figure 3.6.1 3.6.2 WAN Settings Note: Only have WAN port’s hardware version support this functions. It supports three connection types: DHCP (obtain an IP automatically), PPPoE, Static IP Address. ·DHCP .If your ISP says that you are connecting through DHCP or a dynamic IP address from your ISP, perform these steps: Step1: Select DHCP as the WAN Connection Type.

  • Page 91: Static Route

    User Manual Step6: Click the Save button to save the settings. Step7: Reboot the device. Step8: Check the WAN’s Status (System Info  WAN  Status). ·PPPoE If your DSL provider says that you are connecting through PPPoE or if you...

  • Page 92: Firewall

    User Manual Specify the destination network portion. ·Gateway Which gateway mPBX will go through when access to the destination network. ·Metric The cost of a route is calculated by using what are called routing metric. Routing metrics are assigned to routes by routing protocols to provide measurable statistic which can be used to judge how useful (how low cost) a route is.
  • Page 93 User Manual Figure 3.6.4 1) Enable Firewall Enable the firewall to protect the device. You should reboot the device to let the firewall run successfully. 2) Common Rules ·Name A name for this rule , e.g. ‘HTTP’. ·Description Simple description for this rule . E.g.: Accept the specific host to access the web interface for configuration.
  • Page 94 User Manual ·MAC Address The format of MAC Address is XX:XX:XX:XX:XX:XX, X means 0~9 or A~F in hex, the A~F are not case sensitive. ·Action Accept: Accept the access from remote hosts. Drop: Drop the access from remote hosts.
  • Page 95 User Manual 4) IP Blacklist You can set some packets accept speed rules here. When a IP address which hasn’t been accepted in common rules sends packets faster than the allowed speed, it will be set as black IP address and blocked automatically.

  • Page 96: Dhcp Server

    User Manual at least one ‘TCP’ accept common rule must be created for port used for SSH access, port used for HTTP access and port sued for CGI access. 3.6.5 DHCP Server Dynamic Host Configuration Protocol (DHCP) is a network protocol that enables a server to automatically assign an IP address to a computer from a defined range of numbers (i.e., a scope) configured for a given network.
  • Page 97 User Manual ·VLAN Subnet Mask Set the Subnet Mask for mPBX VLAN over LAN. ·Default Gateway Set the Default Gateway for mPBX VLAN over LAN ·NO.2 Click the NO.2 you can edit the first VLAN over LAN. ·VLAN Number .The VLAN Number is a unique value you assign to each VLAN on a single device.

  • Page 98: Vpn Settings

    User Manual Set the IP Address for mPBX VLAN over Wan. ·VLAN Subnet Mask Set the Subnet Mask for mPBX VLAN over Wan. ·Default Gateway Set the Default Gateway for mPBX VLAN over Wan. Figure 3.6.6 3.6.7 VPN Settings...

  • Page 99: Ddns Settings

    User Manual Figure 3.6.7 3.6.8 DDNS Settings DDNS(Dynamic DNS) is a method / protocol / network service that provides the capability for a networked device, such as a router or computer system using the Internet Protocol Suite, to notify a Domain Name System (DNS) name server to change, in real time, the active DNS configuration of its configured hostnames, addresses or other information.

  • Page 100: System Settings

    User Manual 3.7 System Settings 3.7.1 External Storage The External Storage feature is used to extend storage space. Once configured, the files (voicemail, call recording files, CDR files) created before the configured days will be moved to the Net-Disk.

  • Page 101: System Prompts

    User Manual •Enter Old Password The default password is ‘password’. •Enter New Password •Retype New Password To change the password, enter the new password and click update. The system will then prompt you re-login using your new password. 2) CDR setting Whether enable CDR User.

  • Page 102: Backup And Restore

    User Manual ·Set Date & Time Manually Figure 3.7.4 3.7.5 Backup and Restore Figure 3.7.5 3.7.6 Reset and Reboot ·Reboot System Warning: Rebooting the system will terminate all active calls! ·Reset to Factory Defaults Page 102...

  • Page 103: Firmware Update

    User Manual Warning: A factory reset will erase all configuration data on the system. Please do not turn off the system until the RUN light begins blinking. Any power interruption during this time could cause damage to the system.

  • Page 104: Alert Settings

    User Manual Figure 3.7.7 3.7.8 Alert Settings If the device is attacked, the system will notify users the alert via call or E-mail. The attack mode include IP attack and Web Login. 3.7.8.1 Figure 1.IPATTACK When the system is attacked by IP address, the firewall will add the IP to auto IP Blacklist and notify the user if it match the protection rule.
  • Page 105 User Manual e.g. ‘500;9911’, if the extension has configured Follow Me Settings, the call would go to the forwarded number directly. ·Attempts The attempts to dial a phone number when there is no answer. ·Interval The interval between each attempt to dial the phone number. Must be greater than 3 seconds, the default value is 10 seconds.
  • Page 106 User Manual 3.8.2 Figure 2.WEBLOGIN Web Login Alert Notification：Enter the password incorrectly five times to login mPBX Web interface will be as attack, the system will limit the IP login within 10 minutes and notify the user. 3.8.3 图...

  • Page 107: Reports

    User Manual 3.8 Reports 3.8.1 Call Logs The call Log captures all call details, including call time, caller number, callee number, call type, call duration, etc. An administrator can search and filter call data by filter the call logs by call date, caller/callee, trunk, duration, billing duration, status, communication type.

  • Page 108: System Info

    User Manual capture tool ‘Wireshark’ in mPBX. Users also could specify the destination IP address and port to get the packets. ·IP Specify the destination IP address to get the packets. ·Port Specify the destination Port to get the packets.
  • Page 109 User Manual Figure 3.8.3 Page 109...

  • Page 110: Access Mri

    User Manual 4. Access MRI MRI (mPBX Recording Interface).Users may access MRI by logging into the MRI web interface with their username (extension number) and voicemail password. 4.1 Allow users to access MRI The extension’s ‘User Web Interface’ option must be checked before the associated user can log into MRI.
  • Page 111 User Manual 4.2 User login Users can access the MRI web interface by navigating to the mPBX IP address using a web browser. If you are unsure of this address, please contact your network administrator. Figure 4-2 4.3 Voicemail Users can check, delete, move and download voicemail files here.
  • Page 112 User Manual 4.4 Record Users can play, delete and download recorded files here. Figure 4-4 4.5 Voicemail Settings ·Voicemail password: new voicemail box password. ·Enter again to confirm: confirm new voicemail box password. ·Email Address: Email address use to receive the voicemail or Fax.
  • Page 113 User Manual Figure 4-5 4.6 Settings You can do some basic setting here. Such as call forwarding, DND, Mobile Extension Number. Figure 4-6 Page 113...

  • Page 114: Access Cdr

    User Manual 5. Access CDR CDR (mPBX Recording Interface).Users may access CDR to research call logs. Username: cdr Password: password 5.1 Call Logs The call Log captures all call details, including call time, caller number, callee number, call type, call duration, etc. An administrator can search and filter call data by filter the call logs by call date, caller/callee, trunk, duration, billing duration, status, communication type.

  • Page 115: Use Mpbx

    User Manual 6. Use mPBX PSTN PSTN Provider Route Lines Soft Phone Phone Normal Phone 6.1 Make outbound call To make an outbound call, we need to add trunk first. There are five types of VoIP Trunk: ·Analog Trunk: FXO ports of mPBX, connected to a local PSTN.

  • Page 116: Sample Routing Via Pstn Trunk

    User Manual 6.1.1 Sample Routing via PSTN Trunk Let’s route all inside extensions through an analog trunk by dialing 9. In Outbound Routes, add a new outbound route as below. Figure 6-1 As we can see from the outbound route of ‘pstnout’, all phone numbers starting with 9 will have their first digit stripped off (digit 9) and will be sent to the PSTN (port 1-2).

  • Page 117: Sample Routing Via Voip Trunk

    User Manual 6.1.2 Sample Routing via VoIP Trunk Let’s configure all inside extensions to dial ‘0’ through the VoIP Trunk. 1. Add VoIP service provider Before we do add this, please make sure you have a VoIP Trunk account.

  • Page 118: Incoming Call

    User Manual starting with 0 will have their first digit stripped off (digit 0) and will be sent to the SIP Trunk. Figure 6-3 Now that we have added two outbound dialing rules, any call starting with 9 will be routed to the PSTN, and any number starting with 0 will be routed to the SIP Trunk.
  • Page 119 User Manual call to extension 501. 1. Add IVR To add a new IVR, go to IVR Create New IVR Figure 6-4 2. Add Inbound Routes As we can see from the Inbound Route of ‘allin’, all incoming calls will be sent to the IVR.
  • Page 120 User Manual Figure 6-5 Page 120...

  • Page 121: Appendix A Faq

    Password: 500 Authorization Name: 500 Domain: 192.168.5.150 2) Register IP Phone (for example, Well’s T28 IP Phone) a) Connect the T28’s Internet port to the switch. And it can get the IP from your route. b) Press the ‘OK’ key on T28 to get the IP of T28.

  • Page 122: Appendix B How To Configure External Storage

    User Manual doing this. Step 4: Login to the device with the username ‘admin’ and the password ‘password’, in order to begin reconfiguring the device. APPENDIX B How to Configure External storage Before External storage can be properly configured, an SMB share folder accessible from mPBX must be set up on a Windows based machine.
  • Page 123 User Manual Step 3 Configure External storage settings on mPBX to Figure B-2 Figure B-2 External storage Setting Net-Disk Host/IP: Change this to the IP address of the computer where backup files will be stored. Net-Disk Share Name: Change this to the name of the shared folder where backups will be stored.

  • Page 124: Appendix C How To Configure Nat Setting

    User Manual APPENDIX C How to Configure NAT setting When mPBX is behind a NAT(firewall),you need to configure NAT setting on mPBX if you want to use a remote extension. Please follow section 1 or 2 below depending on your network configuration.
  • Page 125 User Manual Figure C-2 mPBX Network setting 2. If mPBX has a public IP, (i.e. is connected directly to your internet service provider), the network settings should be configured according to Figure C-3: Figure C-3 Next, you should configure the NAT settings according to Figure C-4...

  • Page 126: Appendix D How To Use Auto Provision

    User Manual APPENDIX D How to Use Auto Provision Step1. Disable DHCP Server on your local network. E.g. Disable DHCP Server on Linksys Router. Figure D-1 Step2. Enable DHCP Server on mPBX. Login mPBX web interface, System Settings  DHCP Server  Enable DHCP Server.
  • Page 127 User Manual Figure D-2 Step3. Configure phones on mPBX auto-provision page. 1. Login mPBX web interface, Basic  Auto Provision  Create New Phone. Figure D-3 2. Fill in the phone detail message on the pop-up windows. Input IP Phone’s MAC address, configure Name, Call waiting, Line, Extension, Label, Line active for the phone.
  • Page 128 Remark: The factory default setting of DHCP for IP Phone is enable, so you can skip this step to step 5. If the DHCP is disable, please follow below step to enable it. (e.g.: Well’s IP Phone). 1. Login IP phone’s web page.

  • Page 129: Appendix E How Do I Configure Distinctive Ring Tones

    User Manual APPENDIX E How Do I Configure Distinctive Ring Tones Step1: On your IP phone, navigate to the Phone settings web configuration page and find the Distinctive Ring Tone section. For each custom ring tone, enter the Internal Ringer Text (can be digits or text) to trigger the ring tone.
  • Page 130 User Manual Figure E-2 Step3. Finish. Page 130...

  • Page 131: Appendix F How To Use Email To Sms

    User Manual APPENDIX F How to Use Email to How to use Email to SMS You need to send an email to the specified email address (you set in Email Settings. In this case, it is lears@yeastar.com).The content of this email will be sent to the number you want as message.
  • Page 132 User Manual Figure F-2 3. Send message with PIN code and default GSM port. Format: 500:pincodenumber-phonenumber if the subject is "500:987-12345678", the text of this email(“Welcome to Yeastar!”) will be sent to number "12345678" through the first available GSM trunk("987"...

  • Page 133: Appendix G How To Use Did

    User Manual APPENDIX G How to Use DID Direct inward dialing (DID), also called direct dial-in (DDI) in Europe and Oceania, is a feature offered by telephone companies for use with their customers' private branch exchange (PBX) systems. In DID service the...
  • Page 134 User Manual N: Any Digit from 2-9 [12345-9] : Any digit in the brackets (in this example, 1,2,3,4,5,6,7,8,9) The ‘.’ Character will match any remaining digits. For example, 9011. will match any phone number that starts with 9011, excluding 9011 itself.
  • Page 135 User Manual Figure G-2 Example 2: Step1: You set the DID number (6001-6099 in this example). Step2: You set the Extension (6001-6099 in this example). The configuration of this example means when the incoming call with DID number 6001 to 6099 will go to the destination 6001 to 6099(number 6001 to extension 6001, number 6002 to extension 6002).
  • Page 136 User Manual Figure G-3 Page 136...

  • Page 137: Appendix H How To Use Blf Key To Choose The Pstn Line

    PSTN line to make outbound call by pressing the BLF key on the IP Phone. Follow the steps to do the configuration with your Well phone 1. We want to choose pstn1 or pstn2 to call out.

  • Page 138: Appendix I How To Modify Configuration Files

    /etc/asterisk/, the configuration file will be updated when customers apply the changes on WEB GUI next time. Reboot the device will result in the update of configuration file as well. Namely, the customized modifications by clients can’t be saved successfully.
  • Page 139 -> followme.conf As these configuration changes are generally for a configuration item’s value, this approach should work well. Every time, system read the configuration item that user requires to operation, and then operate this item from the corresponding configuration file.
  • Page 140 User Manual Format as: hassip = yes It means the all context except [general] in current configuration need to do the modification of hassip = yes 5. reserve <Finish> Page 140...

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