GRASS VALLEY T2 Elite Maintenance Manual
Intelligent digital disk recorder
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Summary of Contents for GRASS VALLEY T2 Elite
- Page 1 T2 Elite/Pro/Express INTELLIGENT DIGITAL DISK RECORDER Maintenance Manual F3951305083 www.grassvalley.com May 2013...
- Page 2 • If there are any variations between the explanation in this manual and the actual application method, priority is given to the actual application method. • This manual is a common manual for T2 Elite, T2 Pro and T2 Express. Screenshots and illustrations in this manual may vary from those of the actual product.
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Page 3: Table Of Contents
Contents Safety Summaries ....................5 Finding Information ................... 9 How this manual is organized ................. 9 Grass Valley Product Support ................. 10 Web Technical Support ..................10 Phone Support....................10 Authorized Support Representative..............10 Chapter 1 Product Description Overview Description ....................14 Status indicators ...................... -
Page 4: T2 Maintenance Manual May 8
Contents T2 Maintenance Manual May 8, 2013... -
Page 5: Safety Summaries
Safety Summaries General Safety Summary Review the following safety precautions to avoid injury and prevent damage to this product or any products connected to it. While using this product, you may need to access other parts of the system. Read the General Safety Summary in other system manuals for warnings and cautions related to operating the system. - Page 6 Safety Summaries Battery Replacement To avoid damage, a battery must be replaced once every five years. Please contact Grass Valley Product Support to replace the battery. Safety Terms and Symbols Terms in This Manual These terms may appear in this manual: WARNING: Warning statements identify conditions or practices that can result in personal injury or loss of life.
- Page 7 Changes or modifications not expressly approved by Grass Valley can affect emission compliance and could void the user’s authority to operate this equipment.
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Page 8: Safety Certification
Safety Summaries EMC Directive Class A Warning This product must not be used in residential areas. FCC Emission Limits This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesirable operation. -
Page 9: Finding Information
Finding Information This Service Manual provides procedures for assessing and solving technical problems and performing routine maintenance on your T2. The T2 has two types of operation: Front Panel Mode and Workstation Mode. Front panel mode allows you to operate the T2 using the touch screen or a mouse while looking at the touch screen LCD. -
Page 10: Grass Valley Product Support
Grass Valley Product Support For technical assistance, to check on the status of a question, or to report a new issue, contact Grass Valley Product Support via e-mail, the Web, or by phone or fax. Web Technical Support To access support information on the Web, visit the product support Web page on the Grass Valley Web site. - Page 11 Grass Valley Product Support May 8, 2013 T2 Maintenance Manual...
- Page 12 Finding Information T2 Maintenance Manual May 8, 2013...
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Page 13: Product Description
Chapter Product Description This chapter consists of the following: • "Overview Description" on page 14 • "Status indicators" on page 15 • "Power LED" on page 15 • "LAN port indicator codes" on page 15 May 8, 2013 T2 Maintenance Manual... -
Page 14: Overview Description
Chapter 1 Product Description Overview Description The T2 is a multi-channel video disk recorder that allows simultaneous record and playback of media stored on internal data drives. The T2 features a single record channel (R1) and 2 play channels (P1/P2). Hours of storage depends on the video compression settings selected. -
Page 15: Status Indicators
Green 10 Mbit/sec data rate is selected. 100 Mbit/sec data rate is selected. Orange 1000 Mbit/sec data rate is selected. If the LAN is faulty, you must replace the motherboard. Contact Grass Valley Support. May 8, 2013 T2 Maintenance Manual... - Page 16 Chapter 1 Product Description T2 Maintenance Manual May 8, 2013...
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Page 17: Maintenance Procedures
Chapter Maintenance Procedures This chapter consists of the following: • "Cleaning the touch screen LCD" on page 18 • "Starting and exiting the maintenance mode" on page 18 • "Starting the maintenance mode" on page 19 • "Exiting the maintenance mode" on page 20 •... -
Page 18: Cleaning The Touch Screen Lcd
- Do not use the User Accounts on the T2. - Do not install any third party software not provided by Grass Valley on the T2. - Do not install any Windows updates on the T2. T2 Maintenance Manual... -
Page 19: Starting The Maintenance Mode
Starting and exiting the maintenance mode Starting the maintenance mode Restart the T2 in the maintenance mode from CommandCenter to run the maintenance mode. This section mainly describes the procedures using the touch screen LCD. CAUTION: You must finish all of the playback and recording operations to stop the media access prior to performing operations. -
Page 20: Exiting The Maintenance Mode
Chapter 2 Maintenance Procedures Exiting the maintenance mode CAUTION: You must finish a diagnosis using the Maintenance Tools prior to exiting the maintenance mode. Restarting from the maintenance mode to the normal mode The operation to switch from the maintenance mode to the normal mode is performed from the Maintenance Tools main screen. - Page 21 Starting and exiting the maintenance mode 1. In the Maintenance Tools main screen, select under "Next Boot Maintenance Mode". 2. Click Restart • After the restart, the Maintenance Tools is launched automatically. Exiting the maintenance mode to shut down You can exit the maintenance mode from the Maintenance Tools main screen to shut down the T2.
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Page 22: Using The Maintenance Tools
Chapter 2 Maintenance Procedures Using the Maintenance Tools The Maintenance Tools is software for performing maintenance procedures such as running a failure diagnosis on the T2 or backing up data. You can perform the following procedures using the Maintenance Tools. Refer to the specific topics for more information. -
Page 23: Media Drive Maintenance
Using the Maintenance Tools 1. In the Maintenance Tools main screen, click • The Maintenance Tools is closed and the Windows desktop appears. Media drive maintenance Media disk error checks You can scan the media disk to check it for any file system errors and bad sectors, targeting the data drive (V: drive). - Page 24 • "Check disk for Data Drive" screen is closed. Defragmentation of media disk You can defragment the media disk, targeting the data drive (V drive). CAUTION: Do not defragment the media disk of the T2 Elite model. Defragmentation could shorten the life of an SSD. T2 Maintenance Manual...
- Page 25 Using the Maintenance Tools 1. In the Maintenance Tools main screen, click the tab. Harddisk 2. Click Defragment 3. Click either Analyze Defragment May 8, 2013 T2 Maintenance Manual...
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Page 26: Data Maintenance
Chapter 2 Maintenance Procedures • Clicking performs only a defragmentation analysis. The analysis Analyze result is displayed on the screen. • Clicking performs defragmentation. The progress of Defragment defragmentation is displayed on the screen. • To abort a process in the middle of performing it, click Abort 4. - Page 27 Using the Maintenance Tools 2. Click Consistency Check 3. Click Check Consistency • A data consistency check begins and any inconsistent information is listed on the screen. 4. Check the inconsistent information you want to delete, and then click Exec Delete •...
- Page 28 Chapter 2 Maintenance Procedures Initializing the data You can initialize the database, the data drive (V: drive), and the Config settings. CAUTION: Initializing your data will delete all of the current data. You should back up your data beforehand as necessary. 1.
- Page 29 Using the Maintenance Tools • Check to delete the contents of the database. Database • Check to format the data drive and initialize the folder structure. Media drive • Check to initialize the settings of Config. Configuration • Check to initialize the settings Customize Keyboard Shortcuts and Mouse of the keyboard shortcuts and mouse customization.
- Page 30 Chapter 2 Maintenance Procedures 2. Click Backup 3. Click ... to specify the destination to save your backup data. 4. Check the target item(s) you want to back up under "Backup Targets". • Checking will back up the database. Database •...
- Page 31 Using the Maintenance Tools Restoring the data You can restore the data of your backed up database, media files, and Config settings. CAUTION: Restoring your data will delete all of the current data overwriting it with the source data for the restore. 1.
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Page 32: System Related Maintenance
Chapter 2 Maintenance Procedures • "Backup timestamp" shows the backup date. • Among the items under "Restore Targets", any item(s) that exist in the same folder where the XML file is located will be checked. 4. Make sure that the data you want to restore are checked under "Restore Targets". •... - Page 33 Using the Maintenance Tools 2. Click System Information 3. Click to specify the destination to save the system information and a file name. 4. Click Save • The progress bar shows the status of the system information acquirement. 5. When you see the completion message, click •...
- Page 34 Chapter 2 Maintenance Procedures Exporting log files You can export an operation log, Windows OS internal event log, database log, and crash dumps message log. 1. In the Maintenance Tools main screen, click the tab. System 2. Click Log Export 3.
- Page 35 Using the Maintenance Tools • Checking will export a Windows OS internal event log. Event logs • Checking will export a database log. SQL Server logs • Checking will export a crash dumps message log. Crash dumps • Multiple items can be selected. 4.
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Page 36: Using The Windows Desktop
Chapter 2 Maintenance Procedures 2. Click Date and Time • On the "Date and Time" screen of the Windows OS that appears, change the date and time, and TimeZone. 3. Click • "Date and Time" screen is closed. Using the Windows desktop In the maintenance mode, you can use the standard Windows OS functions, using the Windows desktop. -
Page 37: Restoring To The Factory Default Condition
Restoring to the factory default condition Restoring to the factory default condition This section describes the procedure to restore (or recover) the T2 to the factory default condition using the recovery UFD (USB Flash Drive). NOTE: A mouse and keyboard must be connected to your T2 beforehand. NOTE: A recovery does not initialize the contents of the data drive (V: drive). - Page 38 Chapter 2 Maintenance Procedures 4. When "About Recover Tool" screen is displayed, click 5. Click , and then click Local Disk From Image • "Image file name to restore from" screen appears. T2 Maintenance Manual May 8, 2013...
- Page 39 Restoring to the factory default condition 6. Choose the drive "F: 3.1[: RECOVERY] NTFS drive" that contains the recovery image. 7. Select a GHO format file located directly under the F: drive, and then click Open • "Select local destination drive by clicking on the drive number" screen appears. May 8, 2013 T2 Maintenance Manual...
- Page 40 Chapter 2 Maintenance Procedures 8. Select the SSD (for the system), and then click • "Destination Drive Details" screen appears. 9. Confirm that the value in the "New Size" for the D: drive is larger than that of the "Old Size" for the D: drive. T2 Maintenance Manual May 8, 2013...
- Page 41 Restoring to the factory default condition 10. Confirm that the value in the "New Size" for the E: drive is larger than that of the "Old Size" for the E: drive. 11. Click May 8, 2013 T2 Maintenance Manual...
- Page 42 Chapter 2 Maintenance Procedures 12. Click when the confirmation message is displayed. • The writing process of the recovery image is performed. This process will take a while. T2 Maintenance Manual May 8, 2013...
- Page 43 Restoring to the factory default condition 13. Click Reset Computer • The T2 restarts and a batch process for SID generation, the drive letter assignment, and virtual memory allocation will run. 14. When you see the message "Press any key to continue...", confirm the drive structure is the following.
- Page 44 Chapter 2 Maintenance Procedures T2 Maintenance Manual May 8, 2013...
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Page 45: Troubleshooting Problems
Chapter Troubleshooting Problems If you think there is something wrong (broken) with your T2, go through the following preliminary steps: • "Step 1: Check configurations" on page 46 • "Step 2: Check connections and external equipment" on page 46 Then use the following topics to troubleshoot specific problem areas: •... -
Page 46: Step 1: Check Configurations
Chapter 3 Troubleshooting Problems Step 1: Check configurations Many times what appears to be a T2 fault is actually an easy-to-fix configuration problem. Refer to the T2 User Manual for operator tips that help you verify basic configuration and correct common record/play problems. Step 2: Check connections and external equipment Loose or improperly connected cables are the most likely source of problems for the system, monitor, or other external equipment. -
Page 47: Checking External Equipment
3. If the problem persists, the motherboard is faulty. Contact Grass Valley Support. The T2 system settings Restore default settings using the recovery UFD. have been tampered with. Refer to "Restoring to the factory default... -
Page 48: Mouse Problems
This is the BIOS Power On Self Test (POST). Press the [F2] key on the keyboard during this time to enter the BIOS settings pages. When the BIOS POST completes, the Grass Valley Logo appeared on the screen. At that point the Windows operating system begins to load. - Page 49 When the names of HDD or SSD (for data) are not displayed in POST screen after restart, check a status. Refer to "Media disk problems" on page If the problem persists, contact Grass Valley Support. May 8, 2013 T2 Maintenance Manual...
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Page 50: Windows Startup
Chapter 3 Troubleshooting Problems Windows startup After the motherboard startup processes complete the Windows operating system starts up. Normally the Windows operating system completes its processes automatically without the need to press keys or respond to messages. The T2 is set to automatically log on without any input. -
Page 51: Front Panel Problems
If you get faulty results it indicates a problem with the I/O board unit. Investigate the problem further as described in the following table. If the problem persists, contact Grass Valley Support. Problem Possible Causes Corrective Actions A message "Board not... -
Page 52: Video Problems
Chapter 3 Troubleshooting Problems Video problems For the corrective actions in this section, refer to the T2 User Manual for detailed instructions. Problem Possible Causes Corrective Actions A channel displays The channel is in E to E Verify that you have a valid input signal. black at the end of the mode and there is no clip. -
Page 53: Timecode Problems
Timecode problems Timecode problems For the corrective actions in this section, refer to the T2 User Manual for detailed instructions. Problem Possible Causes Corrective Actions Recorded timecode No timecode source for Set the timecode source. reads --:--:--;--. the channel. A clip shows no The selected timecode Check that you have the right R1 channel mark-in/mark-out... -
Page 54: System Problems
Chapter 3 Troubleshooting Problems System problems For the corrective actions in this section, refer to the T2 User Manual for detailed instructions. Problem Possible Causes Corrective Actions R1 channels does not R1 channel is configured Check the current setting of R1 channel for video record. -
Page 55: T2 Maintenance Manual
Workstation Mode. "Degraded" or "Failed" appears in "Status" RAID system has some Contact Grass Valley Support. on the BIOS screen during T2 startup. problem. The icon ( ) appears at the right of the screen for the Front Panel Mode or on the status bar of the Workstation Mode. -
Page 56: Checking The Storage System
Chapter 3 Troubleshooting Problems Checking the storage system The following section provides guideline for investigating problem areas related to the storage system. Use this section if you have problems with media input and/or output that are intermittent or seem to be related to certain usage patterns. Problem Possible Causes Corrective Actions... -
Page 57: Index
Index Numerics 7, 8 2.5 inch removable SSD bay FCC Emission Control and Limits Troubleshooting Frozen video Troubleshooting Audio Troubleshooting I/O board unit Troubleshooting Injury precautions Battery replacement BIOS Startup Keyboard Troubleshooting Canadian Certified Power Cords Canadian EMC Notice of Compliance LAN port indicator codes Certifications and compliances 18, 20... - Page 58 Index Operation Ventilation Troubleshooting Video Overview descriptions Troubleshooting Password Windows PC monitor Desktop Troubleshooting Startup Product damage precautions RAID Troubleshooting Recovery Recovery UFD Restart problems Restoring the default system RJ-45 LAN port LEDs Safety terms and symbols Service safety summary Shutdown problems Status indicators Storage system...
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