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Best Data CMX300 User Manual

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Smart One
DOCSIS Cable Modem
User's Manual
Model Number: CMX300

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Summary of Contents for Best Data CMX300

  • Page 1 Smart One DOCSIS Cable Modem User's Manual Model Number: CMX300...

  • Page 3: Warranty

    Warranty One-Year Limited Warranty The warranty described below is extended only to the original buyer and is not transferable. Customer Obligations: A. CUSTOMER assumes full responsibility that the product purchased and any copies of software included with it or licensed separately, meet the specifications, capacity, versatilities and other requirements of the customer.
  • Page 4 Limits Of Liability: A. THE CUSTOMER SHALL BE SOLELY RESPONSIBLE FOR THE FAILURE OF THIS PRODUCT OR COMPONENT THEREON, RESULTING FROM ACCIDENT, ABUSE, OR MISAPPLICATION OF THE PRODUCT, AND MANUFACTURER ASSUMES NO LIABILITY AS A CONSEQUENCE OF SUCH EVENTS UNDER THE TERMS OF THIS WARRANTY. WHILE MANUFACTURER HAS MADE EVERY EFFORT TO PROVIDE CLEAR AND ACCURATE TECHNICAL INFORMATION ABOUT THE APPLICATION OF ITS PRODUCTS, MANUFACTURER ASSUMES NO LIABILITY FOR ANY EVENTS ARISING OUT OF THE USE OF THE TECHNICAL INFORMATION.
  • Page 5 Trademark and Certification Information Trademarks IBM PC is a trademark for International Business Machines. Macintosh and Mac are trademarks of Apple Computer. All other trademarks are trademarks of their respective companies. FCC Part 15 Class Certification This equipment has been tested and found to comply with the limit for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 6 Canadian Department of Communication Compliance Statement This equipment does not exceed Class B limits per radio noise emissions for digital apparatus, set out in the Radio Interference Regulation of the Canadian Department of Communications. Operations in a residential area may cause unacceptable interference to radio and TV reception requiring the owner or operator to take whatever steps are necessary to correct the interference.

  • Page 7: Table Of Contents

    Table of Content Warranty ...........................................i Table of Content ..................................v Chapter 1 Introduction ......................................1 Chapter 2 Before You Begin ....................................2 Chapter 3 Hardware Installation ..................................4 Chapter 4 Ethernet Installation .................................... 8 Chapter 5 USB Installation ....................................10 Chapter 6 Diagnostics ......................................

  • Page 9: Chapter 1 Introduction

    Chapter 1 Introduction This DOCSIS 1.0 product works with all existing DOCSIS 1.0 head-end equipment and Multiple Service Operator (MSO) networks. The Cable Modem interfaces between a Cable TV Network and your computer via a 10Base-T or 10/100Base-TX Ethernet Network Card and/or an USB port.

  • Page 10: Chapter 2 Before You Begin

    • When installing the Smart One CMX300, be sure to observe the anti-static caution in the installation section of this user’s guide. This will prevent damage to the board and other components.
  • Page 11 • Whenever there is danger of lightning, disconnect the power cable and the coaxial cable from the cable modem to prevent damage to the unit. The use of an AC protection device will not completely protect the cable modem product from damage caused from the transmission across the cable TV network.

  • Page 12: Chapter 3 Hardware Installation

    Chapter 3 Hardware Installation This chapter describes the proper steps for connecting your new Cable Modem. Please be sure to follow the steps in the sequence outlined below. Failure to do so could result in improper operation or failure of your Cable Modem. Step 1: Connect a DOCSIS 1.0 cable feed to the F-connector on the back of the cable modem as illustrated in Figure 1.
  • Page 13 Step 2: Connect the AC Adapter to the Cable Modem by inserting the barrel-shaped connector into the mating power connector on the back of the Cable Modem as illustrated in Figure 2. Exercise carefully to ensure the connectors are properly aligned prior to insertion and ensure the two connectors engage completely.
  • Page 14 Step 3: Connect the Cable Modem to an IEEE 802.3 10BaseT / 802.3u 100Base-TX Network using a RJ-45 male-terminated CAT-5 cable as illustrated in Figure 3a. 10/100Mbps Ethernet Figure 3a. Connecting to a Network Interface Card Connect the USB cable to the Cable Modem by inserting the rectangular end of an USB cable into the USB port of the Cable Modem as illustrated in Figure 3b.
  • Page 15 This cable modem provides you the feature for Ethernet and USB interfaces to operate on 2 different computer devices simultaneously. However, you have to obtain additional IP addresses from your cable service provider. USB port RESET Figure 3b. Connecting the USB Cable RESET: Power-Reset push button NOTE: The RESET button at the rear panel is for maintenance purpose only DOCSIS 1.0 Cable Modem User Guide Rev.

  • Page 16: Chapter 4 Ethernet Installation

    Chapter 4 Ethernet Installation Setting Up the Computer to Use an Ethernet Connection If your computer is already equipped with a functional Ethernet Network Adapter (NIC card), you can use the Ethernet port to connect to the cable modem through a RJ45 cable. Before you connect your cable modem to your PC LAN port, please set the IP address to "Obtain an IP address automatically"...
  • Page 17 Following is an example of configuring the TCP/IP Protocol on Windows 98 Operating Systems, 1. Click on the "Start" button; choose "Settings, and then "Control Panel", Double click on the "Network" icon click "'Properties". 2. A list of installed network components appears. Look for an entry named TCP/IP. This entry may be followed by an arrow and a description of the NIC hardware device installed in the computer.

  • Page 18: Chapter 5 Usb Installation

    Chapter 5 USB Installation Using the USB port to install the CMX300 is simpler and quicker than selecting the Ethernet port, since you do not need to install a network interface card (NIC). Using USB with the Windows 98 or Windows Me Operating...
  • Page 19 Check the USB Installation 1. Go to Control Panel and under Network Properties verify that the Smart One CMX300 Cable Modem has been successfully installed. DOCSIS 1.0 Cable Modem User Guide Rev. 3.0...
  • Page 20 2. Select “TCP/IP -> Smart One CMX300 Cable Modem” 5. For Windows 98/Me, on the Windows Desktop, click Start. 3. Click on “Properties” 6. Select Run. 4. Click on the IP Address TAB, and choose “Obtain an IP address 7. Type winipcfg.exe and Click OK automatically”...
  • Page 21 10. Type command and click ok Using USB with the Windows 2000 Operating System To use the USB port with Windows 2000: 1. Connect USB cable from PC to Cable Modem 2. Connect RF cable and power on Cable Modem. Wait until Cable Modem registers and LINK LED lights steadily, it will take from 40 sec to 4 min depending on Network traffic 3.
  • Page 22 6. Click “Search for a suitable driver” then “Next” 7. Windows will locate the driver automatically DOCSIS 1.0 Cable Modem User Guide Rev. 3.0...
  • Page 23 8. Click Yes when you see the image. 9. After windows installs the USB driver, click Finish and Windows will ask for reboot DOCSIS 1.0 Cable Modem User Guide Rev. 3.0...
  • Page 24 Check the USB Installation 4. Click the IP Address TAB, choose Obtain an IP address automatically 1. Click Network on Control Panel, make sure USB Cable Modem is installed 5. For Windows 2000, On the Windows Desktop, click Start. 6. Select Run. 2.
  • Page 25 7.Type cmd and Click OK 8.Type ipconfig and press Enter 9.Type ipconfig /renew if you don’t receive an IP address DOCSIS 1.0 Cable Modem User Guide Rev. 3.0...

  • Page 26: Chapter 6 Diagnostics

    Chapter 6 Diagnostics There are no user controls on your cable modem. To operate, simply apply power to the unit by inserting the AC Adapter into an AC power outlet. Connecting the AC adapter to an AC protection circuit is always recommended. 6.1 LED Indicators Your Cable Modem has five status LEDs for diagnostics.
  • Page 27 This indicates the absence of downstream data transfer. in progress or software down, or loading of the Consult with your cable provider and Best Data Technical Support for help. Cable Modem in progress • Solid for self-test failure of the Cable Modem...

  • Page 28: Appendix A: Cable Modem Specifications

    Appendix A: Cable Modem Specifications Table 4. RF Downstream Specification Table 5. RF Upstream Specification PARAMETER VALUE NOTES PARAMETER VALUE NOTES Center Frequency 91 MHz to 857 MHz +/- 30 kHz Frequency 5 MHz to 42 MHz Edge to Edge Level Range -15 dBmV to +15 dBmV One Channel...
  • Page 29 Table 6. Electrical Specification PARAMETER MEASURED VALUE NOTES Power Adapter output 11.4 VDC voltage lower limit Power Adapter output 12.6 VDC voltage upper limit Current consumption 560 mA Normal mode Normal mode Table 7. Physical Specification PARAMETER VALUE NOTES Size 181mm (H) x 143mm (L) x 36 mm (W) Weight Table 8.

  • Page 30: Appendix B: Questions And Answers

    Appendix B: Questions and Answers Section 1: Troubleshooting Modem LED Problems Troubleshooting the modem portion of this Cable Modem begins with observing the front panel lights (also called LEDs - light emitting diodes). The pattern of these lights indicates the status of the modem. Interpreting the pattern correctly can indicate whether the modem is functioning properly or not.
  • Page 31 • Bad or loose cable connections • Unterminated connections • Problem with the cable on the street • Problem in the cable network Possible Solutions: 1. Disconnect and then reconnect the power. This will automatically reset the modem. 2. Wait at least 4 minutes. 3.
  • Page 32 Question 4: The RX Light Is Off Answer: The RX Light flickering On and Off indicates that the cable network is successfully receiving data. If the RX light is off, then the cable network is not receiving data from the modem. If the cable network is having problems transferring data, check the Cable light as described above.
  • Page 33 Section 2: Troubleshooting Network Problems If you have been referred to this section from one of the paragraphs above then there is a possible problem with your cable network. Contact your CATV ISP to check if the network is functioning correctly. If the network is functioning correctly then there is likely a problem with your cable modem.

  • Page 34: Appendix C: Technical Support

    Appendix C: Technical Support Option 1: Telephone: 800.587.8167 Support 24 hours a day 7 days a week. $7.00 flat fee per incident Option 2: Telephone: 818.773.9600 Monday – Friday 8:00 a.m. – 4:30 p.m. PT FAX: 818.717.1721 Online: www.bestdata.com/tech.htm Email: tech@bestdata.com DOCSIS 1.0 Cable Modem User Guide Rev.

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