Troubleshooting - Logitech BCC950 Getting Started

Troubleshooting

ConferenceCam does not work
• Check the AC power connection.
• Check the USB cable connection.
Use another USB port on your computer.
Connect directly to your computer.
Do not use a USB hub.
• If you are using the eye-level stand,
remove the stand from the webcam
and speakerphone base, and then attach
the webcam directly to the speaker-
phone base.
Sound or video issues
• Adjust the volume with Volume Up and
Volume Down. Also check the volume
setting on the Windows® taskbar.
Press Mute to unmute the sound.
Plugging earphones into ConferenceCam
mutes sound through the speaker on
the speakerphone base.
• Adjust the recording (voice)
level using the Windows Control Panel.
For Windows® 7 and Windows® Vista,
go to Start > Control Panel > Sound >
Recording tab. For Windows XP,
go to Start > Control Panel >
Sounds and Audio devices > Voice tab.
Logitech BCC950 ConferenceCam
• Restart your video conferencing software.
• Check your router function and internet
connection. (For more information,
refer to your router or networking
documentation.) Test your Internet
connection speed. To learn how,
go to www.logitech.com/support/bcc950.
• Specify the ConferenceCam as the default
input/output device in video conferencing
software. (For more information,
refer to your video conferencing
software documentation.
Note: In many applications,
the ConferenceCam's webcam,
speaker, and mic are listed
separately. Each are identified by
the ConferenceCam's product name.)
• Specify the ConferenceCam as
the default input/output audio device
for your operating system:
English 7 7