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GUARANTEE
• This equipment guarantee applies to end users ("customers")
• The guarantee applies to the supplied products and all their components but not to their installation or
configuration or to the services provided by the dealer. Manuals and any software supplied on a
separate data medium are excluded from the guarantee.
• The guarantee provides for products that, despite proper care and use, have demonstrably developed
defects due to faulty workmanship and/or materials. To be replaced at our discretion free of charge.
The guarantee does not cover normal wear and tear. Alternatively we reserve the right to replace the
defective product with a successor model.
• Claims under the guarantee cannot be made if the defect or damage was caused by improper care or
use. Improper care or use includes the following:
o Opening the product.
o End user installation.
o Altering the product.
o Repairs or work done by persons not authorised by us.
o Product fitted to another product or device not authorised by us.
o Defects or damage caused by dropping, breaking, lightning or ingress of moisture.
• Any further claims due to damage are excluded arising from the use of our product, provided this was
not due to gross negligence and/or intent on our part. Parrot Products is not liable in any circumstance
for down-time, loss of profit, loss of data or third party penalties.
• Claims under the Guarantee must be made as soon as the defect is noticed.
• An invoice showing the date of purchase must be presented as proof. Each claim under the guarantee
is accepted with express reservation that subsequent investigations confirm the validity of the claim.
• The cost of materials and labour will be borne by us. This guarantee excludes the costs of transport,
postage or freight.
• The guarantee period starts on the day of purchase by the end user and is valid for 12 months. A
successful claim under guarantee does not extend the guarantee period.
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