Summary of Contents for Verizon Business Voice Mail
- Page 1 User Guide Business Voice Mail Basic Mailbox Standard Mailbox OnePoint Voice Mail Announcement-Only Mailbox Group Mailboxes...
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Page 2: About Your Verizon Business Voice Mail
About Your Verizon Business Voice Mail Welcome to Business Voice Mail — the smart voice mail solution for small, medium and large businesses! Business Voice Mail gives you the advantages of a complete, feature-rich voice mail system. However, you only invest in the mailboxes you need — and Verizon maintains all the system equipment at no additional charge. -
Page 3: Table Of Contents
Entering Your Mailbox the First Time ..............7 Ring Count Change ..................44 Visual Message Waiting Indicator/FSK............45 Whenever You Want to Use Your Verizon Business Voice Mail Service ....8 Wireless Notification..................45 Special Keys That are Always Available..............9 Multiple Number Service ................46 Additional Rates That May Apply Optional Mailbox Arrangement Long Distance ....................9... - Page 4 Mailbox Capacity 20 messages 30 messages 50 messages Message Length 2 minutes 2 minutes 5 minutes Send messages to other Verizon Voice Mail subscribers Send messages to Non-Subscribers Reply to Messages Forward Messages Private Messages Urgent Messages Future Delivery Return Receipt...
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Page 5: Getting Started
Entering Your Mailbox the First Time* (You must do this before you can listen to messages) The first time you dial into Business Voice Mail, you will be asked to set up your mailbox. You will need the following information: If you call from your business telephone line: 1. -
Page 6: Whenever You Want To Use Your Verizon Business Voice Mail Service
• Exit Voice Mail ≠ 3. Business Voice Mail will tell you how many new and saved messages you Complete Current Action: have in your mailbox, and play them to you. Press the pound key to complete the current action and move on to the next menu. -
Page 7: Main Menu
Main Menu Personal Options Menu The following illustrates the options available to you from the Business Voice Mail The following illustrates the options available to you from the Voice Mail Personal Main Menu. Options Menu. To set/change your Passcode Options, see page 20. -
Page 8: Listening To Your Messages
Listening to Your Messages After You Review Each Message ¡ Repeat REPEAT message in its entirety ¡ From the Main Menu, press to review your messages. ™ Save SAVE current and play next message Your messages will be played to you in the following order: £... -
Page 9: Scanning Messages
Voice Mail greetings. 2) If the caller is a Business Voice Mail subscriber (or if a non-subscriber is programmed into one of your Broadcast Group Lists), you will also hear the recording for Recorded Name. (See page 30 for more information about Broadcast Group Lists.) - Page 10 Personal Greeting To activate and record/change your Alternate Greeting: ¢ 1. At the Main Menu, press to select Personal Options. When you set up your mailbox, you will be prompted to record your Personal – (To reach the Main Menu during message review, press Greeting.
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Page 11: Greetings
1) Suggestions for Recorded Name are personal name and/or title, name of ™ your business or “other,” as applicable. 2) Business Voice Mail plays your telephone number for the Recorded Name before your mailbox is set up; however, when you set up your mailbox, you Greetings will be prompted to create a personal recording for Recorded Name. -
Page 12: Passcode (Password)
Press to accept Passcode. Press to try again. CAUTION: To ensure privacy and security, Business Voice Mail prompts you to change your Passcode Options ¡ Passcode when you set up your mailbox. We suggest that you change your Passcode peri- odically and use a number other than your telephone number. -
Page 13: Personal Receptionist (Attendant Transfer)
Personal Receptionist Main Menu If you activate Personal Receptionist, your callers can transfer out of Voice Mail to Personal Options a telephone number selected by you (instead of leaving a message in your ¢ mailbox). Personal Receptionist transfers your callers from your mailbox greeting to a single destination telephone number (local or toll-free number only). -
Page 14: Scheduling Reminders
Selecting a Language Option Scheduling Reminders When you use Business Voice Mail, you will hear voice prompts to guide you Use Reminder service to help you remember appointments or other important through your options. You can choose to listen to these instructions in English, events. - Page 15 To Schedule Reminders... continued Main Menu 4. Record your Reminder message after the tone. Press any key when finished. Reminder Messages ¡ • Press to keep this Reminder. ¢ ™ • Press to try again. 5. Enter the date you wish to receive the Reminder using one or two digits for Greetings the month, followed by two digits for the day.
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Page 16: Sending Messages
Sending Messages Main Menu Sending Messages You can record and send a message to any other Verizon Voice Mailbox in your ™ local calling area. To send messages using the Voice Mail system, you must “address” your message, record your message and then send it. You can also... -
Page 17: Broadcast Group Lists
Group List you wish to delete. 3. Business Voice Mail will repeat the title of the Group List selected. To add a Broadcast Group List (see diagram on page 33): ¡... - Page 18 To add/delete telephone numbers for an existing Broadcast Group List: Main Menu ™ 1. At the Broadcast Group List Menu, press for existing Group List. Personal Options 2. Enter the 1- or 2-digit Group List number. If you do not know the number of ¢...
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Page 19: Delivery Options
Delivery Options To select Future Delivery option (after setting up message): 1. Enter the date you want your message delivered using two digits for the After you record and address your message, you can send it as a regular message ≠... -
Page 20: Time And Date Stamp
When you listen to your new and saved messages, Voice Mail will play the Time You can set up Business Voice Mail to call your pager as soon as a new message is left and Date Stamp information for the current message first (i.e., calendar date and in your mailbox. -
Page 21: Special Delivery 1
NOTES: Special Delivery 1) Pager access number (“digit string”) programmed by Verizon. When you are away from the office, Special Delivery will call you at the telephone number you specify (single attempt, no retry) to inform you when a new message 2) Pager Notification service must have local or toll-free access telephone arrives in your mailbox. - Page 22 To set/change your Special Delivery schedule: Main Menu ¢ 1. At the Main Menu, press to select Personal Options. Personal Options – (To reach the Main Menu during message review, press ¢ ¡ 2. Press for Personal Profile. ¢ 3. Press for Special Delivery.
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Page 23: Special Delivery
Special Delivery... continued Main Menu Special Delivery allows you to be called when new messages arrive in your Personal Options mailbox (see page 39), at a destination telephone number you select. ¢ The Special Delivery Number Menu gives you an opportunity to quickly review and/or change your Special Delivery destination telephone number. -
Page 24: Ring Count Change
Office for more information. Wireless Notification Only available with Verizon Wireless phones. Not available in all areas. No charge for the feature but it requires activation. Contact you local business office. For example: If you want your phone to ring twice before the call is forwarded to You can be notified on your Verizon Wireless digital cell phone when messages ¡º... -
Page 25: Multiple Number Service
(see pages 2 and 3 for the Table of Contents). 3) If your alternate number(s) is provided by a carrier other than Verizon or is Your business can select the quantity of mailboxes in the group (maximum 99), and select the mailbox pack- located outside the regional calling area, it may not be compatible with age —... -
Page 26: Getting Started - Group Mailboxes
Getting Started — Group Mailboxes Gateway Greeting The first time you dial into Business Voice Mail, you will be asked to set up your When you set up the Gateway Greeting, the tutorial prompts you to create a mailbox. You will need the following information. -
Page 27: Entering Your Group Mailbox The First Time
Entering Your Group Mailbox the First Time 1. Dial the Business Voice Mail access telephone number. (applicable for Mailbox #1, #2, #3, etc.) 2. Enter the 10-digit telephone number with Business Voice Mail (main If you call from your main Group Mailbox telephone number: ≠... -
Page 28: Whenever You Want To Use Your Group Mailbox
Forward to Your Mailbox To access a Group Mailbox via the Voice Mail access telephone number from the main Group Mailbox telephone number: 1. Dial the Business Voice Mail access telephone number. While callers are listening to your mailbox greeting: ≠... - Page 29 Services), shall not exceed $25.00, plus a refund of the pro-rated charges actually paid for your telephone number in order to utilize the voice mail service. the Services which give rise to the claim or damages. Verizon shall not be liable for any CHANGES IN CHARGES, TERMS AND CONDITIONS OR YOUR SERVICES —...
- Page 30 — You are responsible for payment of all charges incurred for Services provided prior to termination. You may notify Verizon at any time that you wish to termi- nate the Services. Verizon will terminate the Services within thirty (30) days of receiving After you listen to each message...
- Page 31 Verizon Business Voice Mail Overview Map When You Review Each Message After You Review Each Message Dial the number/s you would like to send Begin recording message ≠ a message to. Press after each entry, after the tone, then press...
- Page 32 ©2008 Verizon. All Rights Reserved. 3058-1108...