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Table of Contents
Troubleshooting
Related Manuals for THOMSON ST7G
Summary of Contents for THOMSON ST7G
- Page 1 Thomson ST7G/DV7213 Installation and Setup Guide...
- Page 3 Thomson ST7G DV7213 Installation and Setup Guide...
- Page 4 Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from Thomson. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by Thomson. Thomson assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
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Page 5: Table Of Contents
4 Troubleshooting ................ 33 Checking the Hardware................. 34 LED Diagnostics .................... 35 Web Diagnostics ................... 37 Thomson Gateway Setup CD Troubleshooting ..........39 Windows Zero Configuration ................ 42 Easy Setup Troubleshooting ................. 44 Reset to Factory Defaults ................45 E-DOC-CTC-20060911-0081 v1.0... - Page 6 Contents E-DOC-CTC-20060911-0081 v1.0...
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Page 7: About This Installation And Setup Guide
Terminology Generally, the Thomson ST7G/DV7213(i) will be referred to as Thomson Gateway in this Installation and Setup Guide. Typographical Conventions Following typographical convention is used throughout this manual: >... - Page 8 About this Installation and Setup Guide E-DOC-CTC-20060911-0081 v1.0...
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Page 9: Introducing The Thomson Gateway
In a minute you will be able to access the Internet using your Thomson Gateway. This Installation and Setup Guide will show you how to set up your Thomson Gateway and how to connect a computer or a Local Area Network (LAN) to the Internet. - Page 10 Chapter 1 Introducing the Thomson Gateway E-DOC-CTC-20060911-0081 v1.0...
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Page 11: Basic Installation
Before you begin Make sure you read the safety instructions and regulatory notices first. You can find the safety instructions on the Setup CD (see “2.1 Installing your Thomson Gateway” on page 7). They may also be provided as a printed booklet. - Page 12 These settings may be provided by your Internet Service Provider. You will be prompted for this information at a given step in the installation procedure. If this is not the case, you can configure the VoIP settings using the Thomson Gateway web pages, see “3 Web-Based User Interface”...
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Page 13: Installing Your Thomson Gateway
Basic Installation Installing your Thomson Gateway Internet connectivity setup There are different ways to set up your Thomson Gateway. The best way depends on your operating system. If you use the following operating the recommended way to set up your Thomson... -
Page 14: Guided Installation
Show you how to turn on your device. > Prepare you to smoothly run the Thomson Gateway Home Install Wizard. The subsequent Home Install Wizard will then prepare your Thomson Gateway and your local computer(s) to connect to the Internet. The Home Install Wizard will: >... - Page 15 The Thomson Gateway Safety Instructions and Regulatory Notices are displayed. A product picture helps you to easily identify your Thomson Gateway. If you are not sure what device you have, check the label on the bottom of your Thomson Gateway.
- Page 16 You must accept before continuing. Click Yes to accept. If you accepted the Software License Agreement in a previous configuration setup, this window will not be shown. The Home Install Wizard checks your system and invites you to connect the Thomson Gateway to your computer. E-DOC-CTC-20060911-0081 v1.0...
- Page 17 Connect the yellow RJ-45 Ethernet cable to the Ethernet port on your Thomson Gateway and the other end to the computer’s Ethernet port. Connect the USB cable to the indicated USB port on your Thomson Gateway and the other end to the computer’s USB port.
- Page 18 Configuring the Internet connection Proceed as follows: If prompted, enter the User name and Password for your Thomson Gateway security settings and click The factory default user is ‘Administrator’ and its password is blank. It is advisable to specify another user name and password during the configuration procedure to protect your Thomson Gateway from security violation.
- Page 19 Enter the information provided by your ISP and click Next whenever requested. To protect the wireless connections to your Thomson ST, move the slide control to the desired security mode. The following security modes to secure traffic between the Thomson Gateway and connected wireless stations are available: Low, which implies in fact that no security measures are taken at all.
- Page 20 Provide a user name and password to protect your Thomson Gateway from unauthorised access. Each time a user wants to access a Thomson Gateway management interface, the user will be prompted to provide this user name and password before access is granted.
- Page 21 You can follow the configuration progress in following window: Click Finish to close the wizard. The following steps will happen automatically: After some seconds, the @ LED on your Thomson Gateway will be lit green to indicate Internet connectivity. If not, refer to “4.2 LED Diagnostics” on page 35.
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Page 22: Manual Installation
Proceed as follows: Open a Web browser. Browse to an arbitrary Web site, for instance http://www.thomson-broadband.com. As long as no Internet connection has been set up, you will be automatically redirected to the Thomson Gateway Welcome page. If you are not redirected automatically, go to “... - Page 23 “2.5 Basic Security” on page In the next window you can review your settings, before starting the configuration of your Thomson Gateway. If something is missing or incorrect, click Back. To confirm your settings, click Start.
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Page 24: The Setup Cd
Setup CD Your Thomson Gateway comes with a Setup CD. If you insert the Setup CD into a Microsoft Windows PC or Mac OS X computer, an intuitive CD Menu guides you through the features and contents of the Setup CD and allows you to easily browse for user documentation, Thomson Gateway system software, service templates, etc. - Page 25 Chapter 2 Basic Installation > Visit Thomson Broadband to visit the online support sections on www.thomson-broadband.com. > View CD Contents to open a new window to view the Setup CD contents. E-DOC-CTC-20060911-0081 v1.0...
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Page 26: Thomson Gateway Connection Essentials
The image below shows all possible types of connection to the Thomson Gateway. 9V DC USB-A USB-B ETH 1 ETH 2 The colour coded printing on the backpanel of your Thomson Gateway will facilitate matching the colour coded cables. E-DOC-CTC-20060911-0081 v1.0... - Page 27 In most cases, the Quick-Install Wizard and Home Install Wizard will guide you through the process of making all the required connections to your Thomson Gateway. It is recommended to wait to make any of these connections until the wizard prompts you to do so.
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Page 28: Connections Overview And Powering
For more information, see the User’s Guide. Powering the Thomson Gateway Plug the coaxial jack of the electric power supply adapter into the Thomson Gateway power inlet port and the other end into the wall outlet. The Thomson Gateway electrical power requirements are indicated on the label on the bottom side of your Thomson Gateway. -
Page 29: Installing Usb Drivers
Installing USB drivers USB connection If you want to connect your computer to the Thomson Gateway using the USB port, you need to install the corresponding USB driver on your host PC. To install these drivers, you need administrative rights on your computer. - Page 30 Plug the other end of the USB cable into (one of) the USB port(s) of your computer. In most cases your computer's USB port is marked with the same USB logo. You can also connect your computer to the Thomson Gateway via a USB hub, provided that the hub is autonomously powered.
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Page 31: Wireless Setup
Basic Installation 2.4.2 Wireless Setup Wireless client adapters If you want a wireless connection to your Wi-Fi certified Thomson Gateway, you need a wireless 802.11 b/g compatible client adapter. You can use one of the following wireless client adapters: >... - Page 32 Plug in the wireless client adapter. The hardware is being installed. Enter your Thomson Gateway’s serial number and click Next. A progress window appears, showing the setup of the wireless connection to your Thomson Gateway. Continue with ”Configuring the Internet connection” on page...
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Page 33: Dect Setup
The Thomson Gateway is equipped with a DECT base station allowing you to connect up to five DECT phones. Before you can start using your DECT phone, you first have to register it to your Thomson Gateway. What you need During the registration procedure you will be asked to enter a PIN code. - Page 34 Chapter 2 Basic Installation Put the Thomson Gateway base station in registration mode On the Thomson Gateway base station: Shortly press the registration button ( ) on the Thomson Gateway back panel. 9V DC USB-A USB-B ETH 1 ETH 2 The DECT phone prompts you that the registration was succesfull.
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Page 35: Basic Security
Basic Installation Basic Security Default user name and password The Thomson Gateway comes with a default user. Its user name is ‘Administrator’ and the default password is blank. Changing your password For security reasons, it is recommended to set a password to access the Thomson Gateway. Proceed as... - Page 36 High: Wi-Fi Protected Access Pre-Shared Key (WPA-PSK) encryption, the highest form of security available. This can only be used if your wireless client and client manager support it. Medium: Wired-Equivalent Privacy (WEP) encryption. Low: no encryption, no security. For more information, see the Thomson Gateway User’s Guide. E-DOC-CTC-20060911-0081 v1.0...
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Page 37: Web-Based User Interface
The Thomson Gateway comes with embedded web pages, providing an interface to the software installed on the device. It allows Easy Setup and management of the Thomson Gateway via your web browser from any computer connected to the Thomson Gateway. - Page 38 Chapter 3 Web-Based User Interface Site Map The following Site Map gives you an overview of the main pages: SpeedTouch Information Configuration Event Logs Broadband Connection DSL Connection Internet Services Toolbox Remote Assistance Address Book Telephony Game & Application Sharing Parental Control Firewall Intrusion Detection...
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Page 39: Troubleshooting
> LEDs Configuration problems If your Thomson Gateway is unreachable due to misconfiguration, you might consider a hardware reset to factory defaults as described in “4.7 Reset to Factory Defaults” on page However, note that resetting the Thomson Gateway to its factory settings will revoke all the changes you made to the configuration. -
Page 40: Checking The Hardware
Troubleshooting Checking the Hardware Check the wiring Plug in properly all the cables you need. Make sure that the cables between your Thomson Gateway, computers and telephone socket are plugged in firmly. Loose connections can affect your Internet connection. Damaged cables can interfere with your Internet connection. Check for damage along the cables and loose connections at the end of the cable. -
Page 41: Led Diagnostics
DSL LED is flashing green Your DSL service is unable to synchronise. or no DSL LED > Make sure the Thomson Gateway is plugged into the DSL-enabled phone line. > Make sure micro-filters are correctly fitted (if not, it is very likely that your regular telephone service is not working properly). - Page 42 5 for more information. > If the Internet LED is not lit, the Thomson Gateway is not connected to the Internet. See the troubleshooting of the Internet LED for more information. You can find a comprehensive LED overview in the User’s Guide.
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Page 43: Web Diagnostics
Testing your Internet Connection After setting up the Internet connection, there is an easy way to check whether your configuration is fine. Proceed as follows: Go to the Thomson Gateway home page (http://dsldevice.lan or 192.168.1.254). In the menu, click SpeedTouch. - Page 44 Chapter 4 Troubleshooting Test result Explanation No Ethernet activity. If you are connected through a protocol other than PPPoE, this check is not applicable as the result will always be ‘No Ethernet activity’. > Authentication failed: check your user name and password. The user name is in most cases in the form of username@ISP.
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Page 45: Thomson Gateway Setup Cd Troubleshooting
On your desktop, double-click the CD icon. Double-click Menu. The wizard does not detect a connection If the Home Install Wizard does not detect a connection to your Thomson Gateway, an error window appears. If this is the case, check whether: >... - Page 46 If you are not connected, this icon will have a red cross: Check whether the displayed network has your Thomson Gateway network name (SSID). To repeat the search for your Thomson Gateway, click Back or restart the wizard. As soon as the wizard finds your Thomson Gateway, you can continue with “...
- Page 47 A security warning is displayed: Click Yes. You can now view or print the Thomson Gateway documentation pages. This warning will be displayed every time you consult the documentation. If you do not want this message to be shown in the future, you must allow CDs to run active content on your computer: In the Internet Explorer menu, select Tools >...
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Page 48: Windows Zero Configuration
The Windows Zero Configuration (WZC) service allows you to automatically configure your wireless connections. WZC is a part of Windows XP SP 2 and above. When you install a Thomson Gateway wireless networking product, it will automatically use WZC whenever possible. If not, a dedicated client utility is installed. - Page 49 The WZC may prompt you for an SSID and a WPA or WEP Key (in case of a secure network): The typical SSID is SpeedtouchXXXXXX where XXXXXXrepresents a set of alphanumerical characters. You can find the SSID and the key on the label on the bottom of the Thomson Gateway.
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Page 50: Easy Setup Troubleshooting
Thomson Gateway (If the Thomson Gateway is in its default settings, that is an address between 192.168.1.1 and 192.168.1.253). If you use fixed IP addresses, the Thomson Gateway has to be configured as DNS server (default). Supported Web browsers Your Web browser must be able to run JavaScript. -
Page 51: Reset To Factory Defaults
Be aware that a reset to factory defaults will revoke all configurational changes you made to the Thomson Gateway. A reset to factory default settings deletes the configuration profile settings. Therefore, after the reset, a reconfiguration of your Thomson Gateway will be needed. Reset to default configuration Proceed as follows: Press the button on the back of the Thomson Gateway. - Page 52 Chapter 4 Troubleshooting E-DOC-CTC-20060911-0081 v1.0...
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Page 54: Prins Boudewijnlaan
THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem www.thomson-broadband.com © Thomson 2007. All rights reserved. E-DOC-CTC-20060911-0081 v1.0.