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CarNetix PSU-PC12 V1.1 Installation Manual
5.0 Conditions of Use
90-Day Limited Warranty
CarNetix warrants that the products it manufactures will be free from defects in materials and
workmanship. The warranty term for all products is 90 days beginning on the date of invoice. During
the warranty period CarNetix will repair or replace, at our discretion, products covered under this
limited warranty that are returned to CarNetix using a valid RMA number.
Service & Support
CarNetix provides a free on-line technical support forum for diagnosing hardware problems with your
system throughout the warranty period. Free technical support service is limited to configuration and
operation of hardware sold by CarNetix.
Returning Merchandise
If we determine that a part is defective a replacement can be after Purchaser obtains a Return
Merchandise Authorization (RMA) number. Purchaser must first contact us to obtain an RMA number
before attempting to return any part. Parts returned without first obtaining an RMA number shall not
be accepted, repaired, or replaced.
To obtain an RMA number, Purchaser must follow these procedures
1. Email us at
support@carnetix.com
to receive your RMA number;
2. The RMA Number must be used within TEN (10) DAYS, or it will not be honored;
3. The RMA Number MUST BE SHOWN CLEARLY ON YOUR SHIPPING LABEL;
4. CarNetix must receive all Returns before a replacement will be sent, unless a valid credit card
number has been given to secure payment for the replacement part;
5. Include a copy of the Invoice on which the product(s) was shipped to you;
6. All RMA Returns must be shipped to CarNetix with freight PREPAID. Any Returns with freight
collect or COD will be refused and returned to you;
7. CarNetix must RECEIVE all returned goods within the warranty period.
CarNetix can send the replacement part before you return the defective part if you provide us with
your valid credit card number to cover the cost of the replacement. You must return the defective
part within fourteen (14) days from date of delivery of the new part, or your credit card will be
charged for the cost of the replacement part. Please retain your shipping information, including
tracking number. This will serve as your proof of return. A replacement part will be sent to you after
we receive the defective part from you if you cannot provide us with a valid credit card number.
Limitation Of Liability
This limited warranty is contingent upon proper and normal use and installation, and does not cover
damage due to external causes, including but not limited to, accident, problems with electrical power,
improper installation techniques or materials, liquids, chemicals, oxidation, corrosion, exposure to the
elements, servicing not authorized by CarNetix, usage not in accordance with product instructions or
specifications, failure to perform required preventive maintenance, and problems caused by use of
parts and components not supplied by CarNetix.
CarNetix makes no express warranties or conditions beyond those stated in this warranty statement.
CarNetix disclaims all other warranties and conditions, express or implied, including without limitation
implied warranties and conditions of merchantability and fitness for a particular purpose.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation
may not apply to you.
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