Frequently Asked Questions - Comcast digital cable User Manual

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What should I do if I plan to move?
Before you move, please call 1-800-COMCAST. This is the best way for us to disconnect your service,
retrieve your cable box and arrange for cable television service in your new home. Call us in advance and we
will schedule a new installation, provided that your new home is in our service area. All equipment provided
by us should be returned to us immediately should you decide to disconnect your cable service.
Why won't my remote control respond when I press a key?
Press the Cable button on your remote and then try to change channels. If nothing happens, check the
batteries for possible replacement. If the remote still doesn't work, press the
cable box. If the channel changes, then most likely you have a faulty remote that may need to be replaced.
how easy is it to hook up my stereo to my Comcast Digital Cable?
Very easy. In fact, we'll be glad to do it for you. Once your Comcast Digital Cable is hooked up to your stereo,
you will really begin to enjoy the full range of your home entertainment experience. Not only can you listen
to music channels without having your television on, but watching movies can be like having a theater in
your home!
how do I control what my child watches?
With the Parental Control feature of Comcast Digital Cable, you can restrict the viewing of certain material
on your TV. You can set a lock to restrict viewing by rating, such as R or NC-17, or restrict viewing by
program title. You can also completely lock out certain channels. For more information, refer to the
Parental Controls section found in this guide, visit our website at comcast.com/parentalcontrols or call
1-866-781-1888.
What if I forget my Parental Control codes?
Call Comcast customer service to reset them. After they're reset, you'll be able to enter your new parental
control code.
If the power goes out, do I need to reset my Parental Control codes, Favorite
Channels and Reminders?
No. These are maintained in the Comcast digital cable box memory.
Is it necessary to get a new TV to watch hDTV?*
To receive HD programming from Comcast, a high-definition "capable" or "ready" television is required. If you
have an HDTV, an HD digital cable box from Comcast will enable you to enjoy the enhanced picture, sound
and wide-screen format of high-definition programming.
What is DVR?*
DVR stands for Digital Video Recorder. DVR service allows you to record and watch your favorite programs
anytime you want without tapes, timers or a VCR. With DVR service, you can also control live TV with VCR-
like functions, including pause, rewind and fast-forward.
how often are new movies and programs added to the On Demand menu?*
The library of On Demand programs is ever changing, with news, movies and shows being added at various
times over the month. New release movies are added every week. For a complete look at the programming
available, go to the On Demand menu and select the categories that interest you. The title and description of
each program are listed. Many trailers or previews are also available. To learn more about programs currently
available from On Demand, go to comcast.net/ondemand.
* These questions and answers may refer to products not yet available in all areas. Comcast continues to bring you a variety of ways to
enhance your entertainment experience. Please refer to comcast.com for products available in your area. Comcast installation services are
subject to Comcast's applicable charges.
Frequently Asked Questions
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