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Well mPBX-36 User Manual

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mPBX-36
User Manual
Version 7.17.43.23

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Summary of Contents for Well mPBX-36

  • Page 1 User Manual Version 7.17.43.23...

  • Page 2: Table Of Contents

    User Manual Table of Contents 1. Introduction .................... 4 1.1 Features .................... 4 1.2 Hardware Specifications ............... 5 1.2.1 Exterior Appearance ..............5 2. System set up ..................6 2.1 Connection Drawing ................6 2.3 Supplying Power ................. 7 3.
  • Page 3 User Manual 3.6.4 Firewall ..................85 3.6.5 DHCP Server ................88 3.6.6 VLAN Settings ................89 3.6.8 DDNS Settings ................90 3.7 System Settings ................91 3.7.1 External Storage ................. 91 3.7.2 Password Settings ............... 92 3.7.3 System Prompts................93 3.7.4 Date and Time ................

  • Page 4: Introduction

    User Manual 1. Introduction mPBX —IP-PBX for Small Businesses/Home Office mPBX is a standalone embedded hybrid PBX for small businesses and remote branch offices of larger organizations (1-100 users per site). mPBX also offers a hybrid solution (a combination of VoIP applications using legacy telecom equipment) alternative for enterprises who are not yet ready to migrate to a complete VoIP solution.

  • Page 5: Hardware Specifications

    User Manual Note: the features with asterisk (*) will be supported in next version. 1.2 Hardware Specifications 1.2.1 Exterior Appearance Front Side Figure 1-1 mPBX Front Panel Picture Identifying ① 1 Green LED: Indicates correct power is being supplied to the unit ②...

  • Page 6: System Set Up

    User Manual Back Side Figure 1-2 mPBX Pro Front Panel Picture 2. System set up 2.1 Connection Drawing Figure 2-1 Page 6...

  • Page 7: Supplying Power

    User Manual 2.2 Connecting Ethernet Line mPBX provides one 10/100M Ethernet port with RJ45 interface and LED indicator. Plug Ethernet line into mPBX’s Ethernet port, and then connect the other end of the Ethernet line with a hub, switch, router. Once connected, check the status of the LED indicator.

  • Page 8: Managing Mpbx

    User Manual 3. Managing mPBX 3.1 Administrator Login From your web browser, input the IP address of the mPBX server. If this is the first time you are configuring mPBX, please use the default settings below (your PC should be in the same local network with mPBX): IP Address: http://192.168.5.150...

  • Page 9: Status Monitor

    User Manual 3.2 Status Monitor 3.2.1 Line Status Figure 3.2.1 mPBX Status Description: Extensions: : Extension is unregistered : Extension is idle 3） : Extension is ringing 4） : Extension is busy in a call 5） : Extension is on hold...
  • Page 10 User Manual Trunks: VOIP Trunk: Status Unregistered: Trunk registration failed. Registered: Succeed registration, trunk is ready for use. Request Send: Registering. Waiting: Waiting for authentication. FXO Trunk: Status Idle: The port is idle. Busy: The port is in use.

  • Page 11: Basic

    User Manual 3.3 Basic 3.3.1 Extension Extension has two types: Analog extensions (FXS) and VOIP extensions Figure 3.3.1 3.3.1.1 Analog Extensions (FXS) Edit Analog Extensions On the administration page of FXS extensions, click ‘Edit’ on the extension that you want to edit, and modify the following information on the popup window 1) General ·Extension...
  • Page 12 User Manual ·Caller ID The Caller ID (CID) string will be used when this user calls another internal user. 2) Voicemail ·Enable Voicemail Check this box if the user should have a voicemail account. ·Voicemail Access PIN # Voicemail Password for this extension, i.e. ‘1234’ .
  • Page 13 User Manual 7) Other Options ·Call Waiting Check this option if the extension should have Call Waiting capability. If this option is checked, the ‘When busy’ follow me options will not be available. · DND Don’t Disturb. · User Web Interface Check this option to allow the user to login to the mPBX User Web interface, which can be used to access voicemail and extension recordings.
  • Page 14 User Manual ·spy modes There are 4 spy modes available for choice: General spy: you have the permission to use the following 3 modes. Normal spy: you can only hear the call, but can't talk Whisper spy: you can hear the call, and can talk with the monitored extension...
  • Page 15 User Manual Figure 3.3.1.1 Page 15...
  • Page 16 User Manual 3.3.1.2 VOIP Extension A VOIP extension is a SIP Account that allows an IP Phone or an IP Soft- Phone client to register on mPBX. 1. Add VOIP Extension Go to Extensions  VOIP Extensions  Create New Extension 1) General ·Type...
  • Page 17 User Manual 4) Group ·Pickup Group If this extension belongs to a pickup group, any calls that ring this extension can be picked up by other extensions in the same pickup group by dialing the Call Pickup feature code (default is *4).
  • Page 18 User Manual ·spy modes There are 4 spy modes available for choice: General spy: you have the permission to use the following 3 modes. Normal spy: you can only hear the call, but can't talk Whisper spy: you can hear the call, and can talk with the monitored extension...
  • Page 19 User Manual extension number. In this way, the VoIP security will be enhanced. ·Permitted ‘IP address/Subnet mask’ The input format should be ‘IP address’+’/’+’Subnet mask’. e.g."192.168.5.100/255.255.255.255" means only the device whose IP address is 192.168.5.100 is allowed to register this extension number.
  • Page 20 User Manual Figure 3.3.1.2 Page 20...

  • Page 21: Trunk

    User Manual 2. Add Multiple Extensions Go to Extensions  VOIP Extensions  Add Multiple Extensions. 1) Select the number of extensions that you would like to create. 2) Select the type of extension that you would like to create.
  • Page 22 User Manual 3.3.2.1 Analog Trunk (FXO) 1. Edit Analog Trunk (FXO) On the Trunk administration page, click ‘Edit’ on the selected trunk and modify its properties in the popup window: 1）General ·Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc.
  • Page 23 User Manual ·Polarity Detection Configure if the call needs to be hung up when a polarity signal arrived 3）Advanced Options ·Caller ID Start This option allows you to define the start of a Caller ID signal: Ring: Start when a ring is received (Caller ID Signaling: Bell_USA, DTMF).
  • Page 24 User Manual 3.3.2.3 BRI Trunk 1. Edit BRI Trunk 1）General ·Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc. Ex: 'BriTrunk1' ·Signaling Signaling method. BRI-CPE: ISDN BRI in TE mode and Point to Point.
  • Page 25 User Manual necessary on a few pieces of hardware. This option can almost always be left unchanged from the default. ·Over Lap Dial Whether mPBX can dial this switch using overlap digits . If you need Direct Dial-in (DDI; in German "Durchwahl") you should change this to yes, then mPBX will wait after the last digit it receives.
  • Page 26 User Manual ·National Prefix When there are national calls coming in via this BRI trunk, the National Prefix you have set here will be added before the CID. So you can know this is a national call before you answer it.
  • Page 27 SIP – Identifies whether the trunk sends and receives calls using the VoIP protocol SIP ·Provider Name A unique label to help you identify this trunk when listed in outbound rules, incoming rules etc. Ex: 'well'. ·Hostname/IP Service provider’s hostname or IP address.5060 is the standard port number Page 27...
  • Page 28 User Manual used by SIP protocol. Don’t change this part if it is not required. .Domain VoIP provider’s server domain name . ·Username Username of SIP account . Used for SIP trunk registration. .Authorization name Used for SIP authentication. Leave this blank if not required.
  • Page 29 User Manual ·Enable SRTP Define if SRTP is enabled for this trunk ·Qualify Send check alive packets to the sip provider. ·DTMF mode Set default mode for sending DTMF of this trunk. Default setting: rfc2833 2) DOD Setting ·DOD Direct Outward Dialing Number.
  • Page 30 User Manual 3.3.2.5 Service Provider 1. Add Service Provider To Create the Service provider definition you need to complete the following VoIP fields. 1) General ·Type SIP – Identifies whether the trunk sends and receives calls by using the VoIP protocol SIP.
  • Page 31 User Manual ·DOD Direct Outward Dialing Number. ·Associated Extension The extension make call out via SPS Trunk will display the associated DOD. Figure 3.3.2.5 Page 31...

  • Page 32: Outbound Routes

    User Manual 3.3.3 Outbound Routes Outbound routing defines how outgoing calls are processed through the trunks. Figure 3.3.3 3.3.3.1 New Outbound Route Click ‘New Outbound Route’ and fill in the corresponding information in the popup window. 1）General ·Route Name Name of this Outbound Route .
  • Page 33 User Manual Example 2: 1NXXNXXXXX will match a phone number starting with a 1, followed by a 3-digit area code, and then 6 digit number. ·Strip digits from front Allows the user to specify the number of digits that will be stripped from the front of the phone number before the call is placed.

  • Page 34: Phone Provisioning

    User Manual Figure 3.3.3.1 3.3.4 Phone Provisioning The Auto Provision sub menu provides users a method to Auto Provision IP Phone after the Express Setup process. Note: Auto Provision functions fully test with these models: Well (T12,T18,T20,T22,T26,T28,T32,T38,VP530,VP-2009) Snom ( 300,320,360,370)
  • Page 35 User Manual News: When provisioning Well and Snom IP phone, mPBX is not needed to be set as the only DHCP server any more. Figure 3.3.4 3.3.4.1 General Settings for Well In this page, you can configure it before provisioning Well IP phones, including...
  • Page 36 User Manual Figure 3.3.4.1 Page 36...
  • Page 37 User Manual 3.3.4.2 General Settings for Aastra In this page, you can configure it before provisioning Aastra IP phones, including the items like local dial plan, time and date setting programkeys configuration and so on. Figure 3.3.4.2 3.3.4.3 Phone book You can add your contacts here and provision them to your IP phone.
  • Page 38 User Manual 1) Add Contact ·Type There are three types: None, VIP and Deny list (Blacklist). ·Group There are 5 groups: None, Friends, Family, Work, Colleagues list. ·Nick Name You can set a nick name for this number. ·Favorite Only works with snom phone.
  • Page 39 IP phone when using auto provision feature to configure your IP phones. The format of phonebook should be *.xml. Note: All the existing phonebooks of the IP phone will be replaced automatically if the phonebooks are configured in this way. 3.3.4.4 Configure phone Let's take provisioning Well as an example Page 39...
  • Page 40 User Manual Create New Phone have two modes, Create New phone in webpage and Upload the IP Phone’s configure file. 1. Add new phone via webpage Click ‘Add Phone’ and fill in the corresponding information in the popup window.
  • Page 41 User Manual Label: It is shown on the LCD for users to identify the account. Line Active: You can choose on/off to enable/disable the account respectively. Figure 3.3.4.4.1 2) Audio codec In this section, we can design the allowed codec for IP phone Figure 3.3.4.4.2...
  • Page 42 User Manual 3) Line keys settings Configure the DSS keys/Function Keys Figure 3.3.4.4.3 3.3.4.5 Not configured phone In this section, mPBX will scan all the supported IP phones and display here, we can click the 'MAC address' of IP phone and input the corresponding information in the popup window, like the picture shows below.
  • Page 43 User Manual Figure 3.3.4.5 3.3.4.6 Upload a file Click ‘Upload a file’ and choose the configure file of IP phone in the popup window. Note: the file format must be .cfg Please edit the configuration files in advance before uploading.

  • Page 44: Inbound Call Control

    User Manual 3.4 Inbound Call Control 3.4.1 IVR When there’s an inbound call aims at Auto Attendant, mPBX will play an IVR recording and route the caller to the requested destination (for example, ‘Welcome to XX company, for sales press 1, for technical support press 2, for operator press 0, etc’).
  • Page 45 User Manual ·Key Timeout Wait for the user to enter a new extension for a specified number of seconds. ·Allow Dialing of Other Extensions Allow the caller to dial other extensions other than the ones explicitly defined. 2）Key Press Events A list of actions that can be performed depending on the digit dialed by the user .

  • Page 46: Queues

    User Manual Figure 3.4.1.1 3.4.2 Queues Call Queues give users (i.e. call centers) an efficient means to have their calls answered in the order they were received to deliver top tier customer service. Call queues allow calls to be sequenced to one or more agents.
  • Page 47 User Manual 1）General ·Queue Name A name for the Queue. ·Queue Number Use this number to dial into the queue, or transfer callers to this number to put them into the queue. ·Queue Password You can require agents to enter a password before they can login to this queue.
  • Page 48 User Manual ·Frequency How often to announce queue position and estimated hold time. Note: '0 seconds' means disable the announcement 4) Periodic Announcements ·Prompt Select a prompt file to play periodically. ·Frequency How often to announce a prompt to the caller.
  • Page 49 User Manual ·Wrap-up time How many seconds after the completion of a call an Agent will have before the Queue can ring them with a new call. The default is 30. Page 49...

  • Page 50: Custom Prompts

    User Manual Figure 3.4.2 3.4.3 Custom Prompts 1. Record new Prompt The administrator can use this screen to record custom prompts by doing the following: 1）Click ‘Record New Custom Prompt’ 2) Input the desired file name on the popup window and choose an extension to call for recording (such as 500).

  • Page 51: Ring Groups

    User Manual 3.4.4 Ring Groups Ring groups can be configured to balance the call traffic for multiple users and give callers a higher level of availability for incoming calls. Multiple ring methods and voicemail are supported. Figure 3.4.4 3.4.4.1 Create Ring Group Click ‘New Ring Group’...
  • Page 52 User Manual ·Seconds to ring each member 1. If the strategy is ‘Ring All Simultaneously’, it means set the number of seconds to ring this group before routing the call according to the ‘Destination if No Answer’ settings. 2. If the strategy is ‘Ring Sequentially’, it means set the number of seconds to ring a single extension before moving onto the next one.

  • Page 53: Inbound Routes

    User Manual 3.4.5 Inbound Routes Inbound routing processes incoming call traffic to destination extensions during office hours or outside office hours. Figure 3.4.5 3.4.5.1 Create Inbound Route Click ‘New Inbound Route’ to enter to the Manage Inbound Routes page.
  • Page 54 User Manual [12345-9] : Any digit in the brackets (in this example, 1,2,3,4,5,6,7,8,9) The ‘.’ Character will match any remaining digits. For example, 9011. will match any phone number that starts with 9011, excluding 9011 itself. The ‘!’ will match none remaining digits, and causes the matching process to complete as soon as it can be determined that no other matches are possible.
  • Page 55 How do I configure distinctive ring tones? Please refer to APPENDIX Currently distinctive ringtone can be compatible with Well and Snom phone. 2) Member Trunks This area allows you to select which trunks will be member trunks for this route.
  • Page 56 User Manual ·Outbound Routes Route the incoming calls to a specific outbound route. This function is mainly used for the connection of two branches. For example: Company A locates headquarters in the USA with a branch B in China. A and B both have mPBX phone systems .

  • Page 57: Blacklist

    User Manual Figure 3.4.5.1 3.4.6 Blacklist Blacklist is used to block an incoming/outgoing call. If the number of incoming/outgoing call is registered in the number blacklist, the caller will hear the following prompt: “The number you have dialed is not in service. Please check the number and try again”.
  • Page 58 User Manual Figure 3.4.6 3.4.6.1 Create Blacklist Click ‘New Blacklist’ to create a new number blacklist. Figure 3.4.6.1 ·Blacklist number Enter the number you would like to block. ·Type The number blocked for incoming or outgoing calls or both.

  • Page 59: Internal Settings

    User Manual 3.5 Internal Settings 3.5.1 Options 1) General ·Ring Timeout Number of seconds to ring a device before handling the call as per the extension’s Follow Me settings . Default value is 30s. .MAX call duration The absolute maximum amount of time permitted for a call. A setting of 0 disables the timeout.
  • Page 60 User Manual Note: To display IVR's name, please press the key instead of the extension number directly. ·Follow Me Prompt Configure whether to play a prompt ‘please wait while trying to look at the person you are calling’ when transfer a call by follow me settings.

  • Page 61: Business Hours

    User Manual Figure 3.5.1 3.5.2 Business Hours 1) General ·Enable Business Hours ·Disable Business Hours 2) Others ·Enable Office Closed Timing By dialing *81 (*81 is default) on an extension will force the office time closed for the device whatever the general setting is.

  • Page 62: Feature Codes

    User Manual Figure 3.5.2 3.5.3 Feature Codes 1) General ·One Touch Record A user may initiate or stop call recording by dialing *1 during a call. (*1 is default setting) ·Extension for Checking Voicemail Users can check their Voicemail by dialing *2 on their phone (*2 is default setting).
  • Page 63 User Manual Users may blind transfer an incoming call by dialing *03 on their phone (*03 is default setting). ·Call Pickup Users may pick up an incoming call by dialing *4 on their phone (*4 is default setting) ·Extension Pickup Users may pick up a specific extension’s incoming call by dialing *04+extension...
  • Page 64 User Manual default setting). Note: When reset to defaults. The call forwarding settings will be configured as follows: Always forward: Disabled Busy forward to Voicemail: Enabled No answer forward to Voicemail: Enabled Do not disturb: Disabled ·Enable Forward All Calls...

  • Page 65: Sip Settings

    User Manual ·Enable Do Not Disturb Users may enable do not disturb by calling *75 on their phone (*75 is default setting) ·Disable Do Not Disturb Users may disable do not disturb by calling *075 on their phone (*075 is default setting) Figure 3.5.3...
  • Page 66 User Manual ·DTMF Mode Set default mode for sending DTMF. Default setting: rfc2833 ·Max Registration/Subscription Time Maximum duration (in seconds) of a SIP registration . Default is 3600 seconds. ·Min Registration/Subscription Time Minimum duration (in seconds) of a SIP registration . Default is 60 seconds.
  • Page 67 User Manual ·Enable STUN STUN (Simple Traversal of UDP through NATs) is a protocol for assisting devices behind a NAT firewall or router with their packet routing. ·STUN Address The STUN server allows clients to find out their public address, the type of NAT they are behind and the internet side port associated by the NAT with a particular local port.
  • Page 68 The Speex Project aims to lower the barrier of entry for voice applications by providing a free alternative to expensive proprietary speech codecs. Moreover, Speex is well-adapted to Internet applications and provides useful features that are not present in most other codecs.
  • Page 69 User Manual will not be delayed or dropped due interference from other lower priority traffic. When the network capacity is insufficient, QoS could provide priority to users by setting the value. 5) Advanced Settings ·From Field Where to get the caller ID in sip packet.
  • Page 70 User Manual Figure 3.5.4 Page 70...

  • Page 71: Voicemail Settings

    User Manual 3.5.6 Voicemail Settings 1) General Voicemail Settings a) Message Options ·Max Messages per Folder Set the maximum number of messages that can be stored in a single voicemail box. ·Max Message Time Set the maximum length of a single voicemail message.
  • Page 72 User Manual c) Playback Options ·Announce Message Caller ID If this option is enabled, the Caller ID of the party that left the message will be played back before the voicemail message begins playing. ·Announce Message Duration If this option is set, the duration of the message in minutes will be played back before the voicemail message begins playing.
  • Page 73 User Manual Figure 3.5.6 Page 73...

  • Page 74: Disa

    User Manual 3.5.8 DISA DISA (Direct Inward System Access) allows someone calling in from outside the telephone switch (PBX) to obtain an ‘internal’ system dial tone and make calls as if they were using one of the extensions attached to the telephone switch. To use DISA, a user calls a DISA number, which invokes the DISA application.

  • Page 75: Conferencing

    User Manual To add a new DISA application, click the New DISA button. Figure 3.5.8.2 1) General ·DISA Name Give this DISA application a name to help you identify it. ·PIN # The password for this DISA . ·Response Timeout The maximum amount of time the system will wait before hanging up the call if the user has dialed an incomplete or invalid number.

  • Page 76: Paging Groups

    Settings -> Feature Codes screen. This feature is supported by the following SIP phones: Well's T28, T26, T22, T20, T10T, T9CM. Other SIP devices may also work with this feature but are not officially supported. Note: A paging group can have a maximum of 20 members.
  • Page 77 User Manual Figure 3.5.10.1 ·Paging Group Number Define the numbered extension that may be dialed to reach this group. ·Duplex Paging is typically one way for announcements only. Checking this will make paging duplex, allowing all users in the group to talk and be heard by all.

  • Page 78: Dnis Settings

    User Manual 3.5.11 DNIS Settings DNIS (Dialed Number Identification Service) is a telephone service that identifies for the receiver of a call the number that the caller dialed. Note: 1. DID number is not available in PSTN trunk 2. If DID is not configured here, all the calls via this trunk will show the DNIS instead of the original caller ID Figure 3.5.11...

  • Page 79: Callback Settings

    User Manual • The system administrator can configure certain numbers or types of numbers to require entry of a PIN before you can continue making a call to such a number. • The system administrator can also configure you to have to enter a PIN before making any external call.
  • Page 80 User Manual ·Allow All Numbers If you want to apply Callback function to all incoming numbers, please tick Allow All numbers. Follow the step to use this function. Step 1: Enable Callback. Inbound Routes – Choose “Yes” on” Enable Callback” to enable this function.

  • Page 81: Speed Dial Settings

    User Manual example, the call in number (Caller ID) is 123456789, mPBX need to send 9123456789 to its trunk when call to this number. You should configure 123456789 as the call back number and add 9 before the callback is placed. You can add ‘w’...

  • Page 82: Music On Hold Prompts

    User Manual Figure 3.5.14 3.5.15 Music on Hold Prompts The administrator can upload on hold music as follows: 1) Click ‘Upload Music on Prompt ’ 2) Click ‘Browse’ to choose the desired audio file. 3) Click ‘Upload’ to upload the selected file.

  • Page 83: Network Settings

    User Manual 3.6 Network Settings 3.6.1 LAN Settings ·DHCP If this option is set, mPBX will use DHCP to get an available IP address from your local network. Not recommended. ·Enable SSH This is the advance way to access the device, you can use the putty software to access the device.

  • Page 84: Static Route

    User Manual Figure 3.6.1 3.6.3 Static Route mPBX will have more than one internet connection in some situations but it has only one default gateway. You will need to set some Static Route for mPBX to force it goes out through different gateway when access to different internet.

  • Page 85: Firewall

    User Manual ·Interface Define which internet port to go through. 2) Static Route Rules You can add new static route rules here. Figure 3.6.3 3.6.4 Firewall Firewalls are used to prevent unauthorized Internet users from accessing private networks connected to the Internet, especially intranets. All...
  • Page 86 User Manual 1) Enable Firewall Enable the firewall to protect the device. You should reboot the device to let the firewall run successfully. 2) Common Rules ·Name A name for this rule , e.g. ‘HTTP’. ·Description Simple description for this rule . E.g.: Accept the specific host to access the web interface for configuration.
  • Page 87 User Manual Figure 3.6.4.1 3) Auto Defense ·Port Auto defense port, e.g.: 8022. ·Protocol Auto defense protocol , TCP or UDP. ·Rate The maximum packets or connections can be handled per unit time. E.g.: (Port: 8022 Protocol: TCP Rate: 10/minute) means maximum 10 TCP connection to port 8022 can be handled per minute, the eleventh connection will be refused directly.

  • Page 88: Dhcp Server

    User Manual · Protocol Auto defense protocol. TCP or UDP. · IP Packets Allowed IP packets number in the specific time interval. · Time interval The time interval to receive IP packets. For example, IP packets 90,time interval 60 means 90 IP packets are allowed in 60 seconds.

  • Page 89: Vlan Settings

    User Manual Note: When using ‘Phone Provisioning’ for Grandstream IP phone, Enter the IP address of the server directly, e.g.:192.168.5.150; for other phones using the default configuration. Figure 3.6.5 3.6.6 VLAN Settings A VLAN(Virtual LAN) is a logical local area network (or LAN) that extends beyond a single traditional LAN to a group of LAN segments, given specific configurations.

  • Page 90: Ddns Settings

    User Manual ·VLAN IP Address Set the IP Address for mPBX VLAN over LAN. ·VLAN Subnet Mask Set the Subnet Mask for mPBX VLAN over LAN. ·Default Gateway Set the Default Gateway for mPBX VLAN over LAN. Figure 3.6.6 3.6.8 DDNS Settings...

  • Page 91: System Settings

    User Manual ·Host Name Note: DDNS allows you to access your network using domain names instead of IP address. The service manages changing IP address and updates your domain information dynamically. You must sign up for service through dyndns.org, freedns.afraid.org, www.no-ip.com, www.zoneedit.com...

  • Page 92: Password Settings

    User Manual Figure 3.7.1 3.7.2 Password Settings 1) Change Password •User mPBX support 3 levels users, choose one of them to change its password. •Enter Old Password The default password is ‘password’. •Enter New Password •Retype New Password To change the password, enter the new password and click update. The system will then prompt you re-login using your new password.

  • Page 93: System Prompts

    User Manual Figure 3.7.2 3.7.3 System Prompts mPBX have prompts of many languages. You can download the appropriate language you need. mPBX can support American English, Australian English, Chinese, Dutch, French, Canadian French, German, Greek, Hungarian, Italian, Polish, Portuguese, Brazilian Portuguese, Russian, Spanish, Mexican Spanish, Turkish, Thai, Korean currently.

  • Page 94: Backup And Restore

    User Manual Figure 3.7.4 3.7.5 Backup and Restore Figure 3.7.5 3.7.6 Reset and Reboot ·Reboot System Warning: Rebooting the system will terminate all active calls! ·Reset to Factory Defaults Warning: A factory reset will erase all configuration data on the system.

  • Page 95: Firmware Update

    User Manual Figure 3.7.6 3.7.7 Firmware Update Upgrading of the firmware is possible through the Administrator web interface using a TFTP Server or an HTTP URL. Enter your TFTP Server IP address and firmware file location, then click start to update the firmware.

  • Page 96: Alert Settings

    User Manual Figure 3.7.7 3.7.8 Alert Settings If the device is attacked, the system will notify users the alert via call or E-mail. The attack mode include IP attack and Web Login. 3.7.8.1 Figure 1.IPATTACK When the system is attacked by IP address, the firewall will add the IP to auto IP Blacklist and notify the user if it match the protection rule.
  • Page 97 User Manual e.g. ‘500;9911’, if the extension has configured Follow Me Settings, the call would go to the forwarded number directly. ·Attempts The attempts to dial a phone number when there is no answer. ·Interval The interval between each attempt to dial the phone number. Must be greater than 3 seconds, the default value is 10 seconds.
  • Page 98 User Manual 3.8.2 Figure 2.WEBLOGIN Web Login Alert Notification：Enter the password incorrectly five times to login mPBX Web interface will be as attack, the system will limit the IP login within 10 minutes and notify the user. 3.8.3 图...

  • Page 99: Reports

    User Manual 3.8 Reports 3.8.1 Call Logs The call Log captures all call details, including call time, caller number, callee number, call type, call duration, etc. An administrator can search and filter call data by filter the call logs by call date, caller/callee, trunk, duration, billing duration, status, communication type.

  • Page 100: System Info

    User Manual 3.8.3 System Info General: Information about hardware version, firmware version and system uptime. LAN: Information about hostname, MAC address, IP address, gateway, Primary DNS and Secondary DNS. Disk Usage: Disk usage information. Memory Usage: Memory usage information .

  • Page 101: Access Mri

    User Manual 4. Access MRI MRI (mPBX Recording Interface).Users may access MRI by logging into the MRI web interface with their username (extension number) and voicemail password. 4.1 Allow users to access MRI The extension’s ‘User Web Interface’ option must be checked before the associated user can log into MRI.

  • Page 102: User Login

    User Manual 4.2 User login Users can access the MRI web interface by navigating to the mPBX IP address using a web browser. If you are unsure of this address, please contact your network administrator. Figure 4-2 4.3 Voicemail Users can check, delete, move and download voicemail files here.
  • Page 103 User Manual 4.4 Record Users can play, delete and download recorded files here. Figure 4-4 4.5 Voicemail Settings ·Voicemail password: new voicemail box password. ·Enter again to confirm: confirm new voicemail box password. ·Email Address: Email address use to receive the voicemail or Fax.
  • Page 104 User Manual Figure 4-5 4.6 Settings You can do some basic setting here. Such as call forwarding, DND, Mobile Extension Number. Figure 4-6 Page 104...

  • Page 105: Access Cdr

    User Manual 5. Access CDR CDR (mPBX Recording Interface).Users may access CDR to research call logs. Username: cdr Password: password 5.1 Call Logs The call Log captures all call details, including call time, caller number, callee number, call type, call duration, etc. An administrator can search and filter call data by filter the call logs by call date, caller/callee, trunk, duration, billing duration, status, communication type.

  • Page 106: Use Mpbx

    User Manual 6. Use mPBX 6.1 Make outbound call To make an outbound call, we need to add trunk first. There are five types of VoIP Trunk: ·Analog Trunk: FXO ports of mPBX, connected to a local PSTN. ·BRI Trunk: BRI ports of mPBX, connected to a local PSTN.

  • Page 107: Sample Routing Via Pstn Trunk

    User Manual 6.1.1 Sample Routing via PSTN Trunk Let’s route all inside extensions through an analog trunk by dialing 9. In Outbound Routes, add a new outbound route as below. Figure 6-1 As we can see from the outbound route of ‘pstnout’, all phone numbers starting with 9 will have their first digit stripped off (digit 9) and will be sent to the PSTN (port 1-2).

  • Page 108: Sample Routing Via Voip Trunk

    User Manual 6.1.2 Sample Routing via VoIP Trunk Let’s configure all inside extensions to dial ‘0’ through the VoIP Trunk. 1. Add VoIP service provider Before we do add this, please make sure you have a VoIP Trunk account.
  • Page 109 User Manual 2. Add Outbound Routes As we can see from the Outbound Route of ‘voipout’, all phone numbers starting with 0 will have their first digit stripped off (digit 0) and will be sent to the SIP Trunk.

  • Page 110: Incoming Call

    User Manual 6.2 Incoming call 6.2.1 Sample Routing to an IVR Let’s configure an incoming call to route to the IVR. In the IVR itself, let’s configure digit 0 to route the call to extension 500, and digit 1 to route the call to extension 501.
  • Page 111 User Manual Figure 6-4 2. Add Inbound Routes As we can see from the Inbound Route of ‘allin’, all incoming calls will be sent to the IVR. Page 111...
  • Page 112 User Manual Figure 6-5 Page 112...

  • Page 113: Appendix A Faq

    Password: 500 Authorization Name: 500 Domain: 192.168.5.150 2) Register IP Phone (for example, Well’s T28 IP Phone) a) Connect the T28’s Internet port to the switch. And it can get the IP from your route. b) Press the ‘OK’ key on T28 to get the IP of T28.

  • Page 114: Appendix B How To Configure External Storage

    User Manual APPENDIX B How to Configure External storage Before External storage can be properly configured, an SMB share folder accessible from mPBX must be set up on a Windows based machine. Once that has been set up, please follow the steps below.
  • Page 115 User Manual Figure B-2 External storage Setting Net-Disk Host/IP: Change this to the IP address of the computer where backup files will be stored. Net-Disk Share Name: Change this to the name of the shared folder where backups will be stored.

  • Page 116: Appendix C How To Configure Nat Setting

    User Manual APPENDIX C How to Configure NAT setting When mPBX is behind a NAT(firewall),you need to configure NAT setting on mPBX if you want to use a remote extension. Please follow section 1 or 2 below depending on your network configuration.
  • Page 117 User Manual Figure C-2 mPBX Network setting 2. If mPBX has a public IP, (i.e. is connected directly to your internet service provider), the network settings should be configured according to Figure C-3: Figure C-3 Next, you should configure the NAT settings according to Figure C-4...

  • Page 118: Appendix D How To Use Auto Provision

    User Manual APPENDIX D How to Use Auto Provision Step1. Disable DHCP Server on your local network. E.g. Disable DHCP Server on Linksys Router. Figure D-1 Step2. Enable DHCP Server on mPBX. Login mPBX web interface, System Settings  DHCP Server  Enable DHCP Server.
  • Page 119 User Manual Figure D-2 Step3. Configure phones on mPBX auto-provision page. 1. Login mPBX web interface, Basic  Auto Provision  Create New Phone. Figure D-3 2. Fill in the phone detail message on the pop-up windows. Input IP Phone’s MAC address, configure Name, Call waiting, Line, Extension, Label, Line active for the phone.
  • Page 120 Remark: The factory default setting of DHCP for IP Phone is enable, so you can skip this step to step 5. If the DHCP is disable, please follow below step to enable it. (e.g.: Well’s IP Phone). 1. Login IP phone’s web page.

  • Page 121: Appendix E How Do I Configure Distinctive Ring Tones

    User Manual APPENDIX E How Do I Configure Distinctive Ring Tones Step1: On your IP phone, navigate to the Phone settings web configuration page and find the Distinctive Ring Tone section. For each custom ring tone, enter the Internal Ringer Text (can be digits or text) to trigger the ring tone.
  • Page 122 User Manual Figure E-2 Step3. Finish. Page 122...

  • Page 123: Appendix G How To Use Did

    User Manual APPENDIX G How to Use DID Direct inward dialing (DID), also called direct dial-in (DDI) in Europe and Oceania, is a feature offered by telephone companies for use with their customers' private branch exchange (PBX) systems. In DID service the...
  • Page 124 User Manual X: Any Digit from 0-9 Z: Any Digit from 1-9 N: Any Digit from 2-9 [12345-9] : Any digit in the brackets (in this example, 1,2,3,4,5,6,7,8,9) The ‘.’ Character will match any remaining digits. For example, 9011. will match any phone number that starts with 9011, excluding 9011 itself.
  • Page 125 User Manual Figure G-2 Example 2: Step1: You set the DID number (6001-6099 in this example). Step2: You set the Extension (6001-6099 in this example). The configuration of this example means when the incoming call with DID number 6001 to 6099 will go to the destination 6001 to 6099(number 6001 to extension 6001, number 6002 to extension 6002).
  • Page 126 User Manual Figure G-3 Page 126...

  • Page 127: Appendix H How To Use Blf Key To Choose The Pstn Line

    PSTN line to make outbound call by pressing the BLF key on the IP Phone. Follow the steps to do the configuration with your Well phone 1. We want to choose pstn1 or pstn2 to call out.

  • Page 128: Appendix I How To Modify Configuration Files

    /etc/asterisk/, the configuration file will be updated when customers apply the changes on WEB GUI next time. Reboot the device will result in the update of configuration file as well. Namely, the customized modifications by clients can’t be saved successfully.
  • Page 129 -> followme.conf As these configuration changes are generally for a configuration item’s value, this approach should work well. Every time, system read the configuration item that user requires to operation, and then operate this item from the corresponding configuration file.
  • Page 130 User Manual Format as: hassip = yes It means the all context except [general] in current configuration need to do the modification of hassip = yes 5. reserve <Finish> Page 130...

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