LG-Ericsson iPECS SBG-1000 User Manual
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LG-Ericsson iPECS SBG-1000 User Manual

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iPECS SBG-1000 User
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(IP-PBX Features)

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  • Page 1 SBG-1000 User Manual (IP-PBX Features)

  • Page 2: Regulatory Information

    SBG-1000 User Manual (IP-PBX Features) Regulatory Information Before connecting the Smart Business gateway to the telephone network, you may be required to notify your local serving telephone company of your intention to use "customer provided equipment.” You may further be...

  • Page 3: Revision History

    SBG-1000 User Manual (IP-PBX Features) Revision History ISSUE DATE DESCRIPTION OF CHANGES 2011, August Initial Release 2012, February Update for SBG S/W version A.0Au 2012, October Update for SBG S/W version 1.0Bb 2013, April Update for SBG S/W version 1.0Cd...

  • Page 4: Table Of Contents

    SBG-1000 User Manual (IP-PBX Features) Table Of Contents 1. Introduction ..................1-1 Overview ......................1-1 Hardware Components ..................1-2 Manual Application .................... 1-3 1.3.1 Organization ..................... 1-3 1.3.2 Feature Information ................. 1-3 System Capacities ....................1-3 Hardware Description ..................1-5 Specifications .....................
  • Page 5 SBG-1000 User Manual (IP-PBX Features) 2.17 DND (Do Not Disturb) ..................2-24 2.18 Emergency Call ....................2-25 2.19 Flexible Numbering Plan .................. 2-26 2.20 Headset Compatibility ..................2-26 2.21 Hold ........................2-27 2.21.1 Hold ......................2-27 2.21.2 Hold Recall ..................... 2-28 2.21.3 Automatic Hold ..................
  • Page 6 SBG-1000 User Manual (IP-PBX Features) 2.33.10 Send Message ..................2-72 2.33.11 Distribution Lists ..................2-73 2.33.12 Mark a message private ................ 2-74 2.33.13 Mark a message for delivery confirmation ........... 2-75 2.34 Wake-Up Alarm ....................2-76 2.35 Direct Station Select/Busy Lamp Field (DSS/BLF) ........2-77 2.36...
  • Page 7 SBG-1000 User Manual (IP-PBX Features) 2.64 Attendant Position ..................2-109 2.65 Attendant Recall ..................... 2-110 2.66 Attendant Station Program Codes ..............2-110 2.67 Attendant Call/Queuing.................. 2-112 2.68 Disable Outgoing CO Access ................ 2-113 2.69 Feature Cancel ....................2-114 2.70 SLT Broker Call ....................
  • Page 8 SBG-1000 User Manual (IP-PBX Features) 3.1.5 FAX ......................3-12 3.1.6 Numbering Plan ..................3-12 Voice Configuration ..................3-16 3.2.1 Station Data .................... 3-16 3.2.2 CO Line Data ..................3-23 3.2.3 System Data ................... 3-25 3.2.4 Station Group Data ................. 3-32...

  • Page 9: Introduction

    The system consists of basic one FXS port, eight 10/100 Base-T LAN Ethernet ports (including four POE ports) and one Wan Ethernet port, one USB port. iPECS SBG-1000 is installed on the desk and powered from an AC/DC adapter, which converts 100~240VAC to 48VDC. With optional board, the system can have one/two FXO ports or one BRI port additionally and FXS can be increased two ports.

  • Page 10: Hardware Components

    1.2 H ARDWARE OMPONENTS iPECS SBG-1000 is shipped with the iPECS SBG-1000 module, a power adaptor and a power cord as shown in Figure 1.2-1. Figure 1.2-1 Components in iPECS SBG-1000 package To obtain terminal options with iPECS SBG-1000, contact an authorized agent of Ericsson-LG Co.,...

  • Page 11: Manual Application

    Hardware: lists hardware required for proper feature operation. 1.4 S YSTEM APACITIES The iPECS SBG-1000 is presently available in one configuration as shown in the Table 1.4-1. Table 1-4-1 Smart Business gateway Capacity Chart CAPACITY DESCRIPTION Smart Business gateway – iPECS SBG-1000...
  • Page 12 DECT Usage License Stations Channel Normal Extended 2) Basic iPECS SBG-1000 has only 1 FXS port and FXS, FXO and BRI port capacity depends on the optional board as follows. Optional Board CSIU Basic 1 + 1 = 2 CIU1...

  • Page 13: Hardware Description

    ARDWARE ESCRIPTION iPECS SBG-1000 can be mounted on any flat surface itself. The external AC/DC adaptor (48Vdc /0.8A) feeds power to the System. iPECS SBG-1000 includes battery back-up circuitry using a long-life Lithium battery to maintain the real-time clock and prevent loss of system database during power fail.

  • Page 14: Specifications

    Valid LAN Link LINK Green Link Fail 100 Mbps Orange 10 Mbps Status LEDs on the top panel indicate operation states of the iPECS SBG-1000 as shown in below Table 1.5-3. Table 1.5-3 iPECS SBG-1000 Operation States Icon Name LED Color Status...
  • Page 15 SBG-1000 User Manual (IP-PBX Features) FXS Specification (Basic SLT or CSIU) Connector RJ-45 Loop Distance 1.5 Km AWG #24 (0.5mm) Ring Capacity 60Vrms (up to 3 REN) Ring Frequency 25Hz FXO Specification (CIU1, CIU2, CIU4 or CSIU) Connector RJ-45 REN (Ringer Equivalent Number) 0.7B...

  • Page 16: Call Features

    SBG-1000 User Manual (IP-PBX Features) 2. C EATURES 2.1 S YSTEM 2.1.1 LCD Date/Time Format Control Description The Attendant can select the format of the time and date provided to the LCD of all LIP Phones in the system.

  • Page 17: Day/Night/Timed Ring Mode

    SBG-1000 User Manual (IP-PBX Features) Table, which defines the time of day for the Day, Night and Timed shift modes. The Attendant may change the system mode selection from automatic to manual. Operation System Operation of this feature is automatic.

  • Page 18: Call Forward

    SBG-1000 User Manual (IP-PBX Features) 2. Stations receive incoming ring for CO lines based on database assignment and the system mode (Day/Night/Timed) when the call arrives. 3. When the Day/Night/Timed Mode Table is programmed, the ring is changed automatically based on the times assigned in the table.
  • Page 19 SBG-1000 User Manual (IP-PBX Features)  Code 7: Off Net Busy; forwards all calls, except recalls, to the selected station when station is busy (SLT only).  Code 8: Off Net No Answer; forwards all calls, except recalls, to the selected station when the station does not answer within the No Answer timer (SLT only).
  • Page 20 SBG-1000 User Manual (IP-PBX Features) 2. Dial 54 (Call Forward code). 3. Dial Call Forward code (6-9), 4. Dial Speed Dial bin number. 5. Replace handset to return to idle. To activate Call Forward, Remote (Follow-me): 1. Lift the handset.

  • Page 21: Call Forward, Preset

    SBG-1000 User Manual (IP-PBX Features) 12. Calls to a Call Forward chain will progress as appropriate through the chain to the last station; if the last station enters DND, CO calls revert to the previous station while intercom calls receive a DND tone.

  • Page 22: Call Park

    SBG-1000 User Manual (IP-PBX Features) 1. A station receiving a forwarded call can transfer the call to the forwarding station. 2. Calls cannot be forwarded to a station in DND; if attempted, an error tone is returned. 3. Manual Forward has higher priority than Preset Forward and overrides any Preset Forward setting.

  • Page 23: Call Pick-Up

    SBG-1000 User Manual (IP-PBX Features) 3. Return to idle. To retrieve a parked call: 1. Lift the handset or press the [ ] button, SPEAKER 2. Dial the Call Park/Park Orbit code (601-610). To park an active external call: 1.
  • Page 24 SBG-1000 User Manual (IP-PBX Features) Operation LIP Phone To assign a { } button: DIRECTED CALL PICK 1. Lift the handset or press [ SPEAKER } + ‘7’ + [ 2. Dial [ ] + { FLEX SAVE To Pick-up a call ringing at another station: 1.

  • Page 25: Group Call Pick-Up

    SBG-1000 User Manual (IP-PBX Features) 2.5.2 Group Call Pick-Up Description A station can answer (Call Pick-Up) incoming and transferred intercom, CO and IP calls ringing at another station. All ringing calls, except Private Line and Queue Callbacks, are subject to Pick-up by other stations in the same group.

  • Page 26: Call Transfer

    When a CO call is transferred, the Transfer Recall Timer is initiated. If the timer expires before the call is answered, the Hold Recall process is initiated. Users can transfer an active Intercom call to other stations in the iPECS SBG-1000 system, using either screened or unscreened transfer. When used, the Intercom station is placed on Exclusive Hold, and the Transfer Recall timer is initiated.
  • Page 27 SBG-1000 User Manual (IP-PBX Features) 4. Hang-up to return to idle. 1. Press { } button for the desired station. 2. At answer or Splash tone, announce call. 3. Hang-up to return to idle. To perform an Unscreened Transfer while on an ICM call: 1.

  • Page 28: Call Transfer, Co

    SBG-1000 User Manual (IP-PBX Features) 5. While on intercom call transfer, the [ ] button provides an appearance for the transferred station; LED indicates status and pressing the button connects to the station. 6. A station in DND or out-of-service can not receive a transfer; any attempt will result in an error tone.

  • Page 29: Call Transfer, Voice Mail

    SBG-1000 User Manual (IP-PBX Features) 3. At answer, announce the call. 4. Hang-up to complete the transfer. While on a CO call, to perform an Unscreened Call Transfer: 1. Momentarily depress the hook-switch. 2. Place CO call to forward party.

  • Page 30: Call Waiting/Camp-On

    SBG-1000 User Manual (IP-PBX Features) Programming Station Data – Preset Call Forward OICE ONFIG System Data – Call Feature Timer – Transfer Recall Timer Related Features Hold Recall Call Waiting/Camp-On VSF Voice Mail Hardware LIP Phone 2.7 C AITING Description Call Waiting is used to notify a busy station that a call is waiting.

  • Page 31: Co Access

    SBG-1000 User Manual (IP-PBX Features) Intercom Call (ICM Call) Voice Over Hardware 2.8 CO A CCESS Description Stations can access outgoing CO lines based on CO Group Access programming. LIP Phones may use flexible buttons assigned to access a specific { } line button for outgoing calls or a } button.

  • Page 32: Co Queuing

    SBG-1000 User Manual (IP-PBX Features) 5. The Tx path to a station will be muted until the system has verified the Toll Restriction for the CO line. Programming Station Data – Common Attributes – CO Group Access OICE ONFIG CO Line Data –...

  • Page 33: Three-Party Voice Conference

    SBG-1000 User Manual (IP-PBX Features) 1. The System will send a distinctive Queue recall to the station that was first-in queue, the appropriate { } LED button will flash 2. The CO line and station will appear busy to all other users.

  • Page 34: Customer Site Name

    SBG-1000 User Manual (IP-PBX Features) 1. Lift the handset 2. Press [ ] button; all parties will be reconnected. CONF Conditions 1. The [ ] button remains illuminated at the initiators phone for the duration of the CONF conference.

  • Page 35: Fax

    SBG-1000 User Manual (IP-PBX Features) Related Features Hardware 2.12 FAX Description Data transmitted over CO lines is subject to distortion and errors if system tones (ex., Camp-On, Override) are applied during transmission. To eliminate such errors, stations that use analog data (modems or Fax) can be assigned to block incoming system tones.

  • Page 36: Delayed Auto Attendant

    SBG-1000 User Manual (IP-PBX Features) 1. Delay Ring can be assigned for a station. 2. If no delay is entered when programming Ring assignments, the station will immediately ring when a call is received. 3. Private Lines may be assigned with delayed ring.

  • Page 37: Diagnostic/Maintenance

    SBG-1000 User Manual (IP-PBX Features) Hardware 2.15 D IAGNOSTIC AINTENANCE Description The system software incorporates various diagnostic and maintenance routines that may be “called” remotely or locally through the systems RS-232 serial ports, a TCP/IP connection using a Web browser or telnet terminal established over IP networks. Routines that can be accessed include trace functions at the device level, commands for diagnostics and maintenance, and tools for manipulation at the OS level.
  • Page 38 SBG-1000 User Manual (IP-PBX Features) Table 2.16.1 Character Entry Chart Q – 11 A - 21 D - 31 Z – 12 B - 22 E - 32 . – 13 C - 23 F - 33 1 – 10...

  • Page 39: Dnd (Do Not Disturb)

    SBG-1000 User Manual (IP-PBX Features) 4. Dial-by-Name is only available to LIP Phones with a display; other users will receive error tone if an attempt is made to access Dial-by-Name. ▲]/[ ▼] 5. A user may both scroll and enter characters to search a directory using the [ buttons.

  • Page 40: Emergency Call

    SBG-1000 User Manual (IP-PBX Features) 6. A station in DND is bypassed by calls forwarded to the station; if the last station in a Call Forward chain is in DND, the call will ring to the previous station in the chain.

  • Page 41: Flexible Numbering Plan

    UMBERING Description User access to the iPECS SBG-1000 system resources and features is accomplished through feature codes or LIP Phone buttons. The Administrator, if desired, assigns codes for individual functions in the Flexible Numbering Plan. The feature codes are defined in the system’s Flexible Numbering Plan.

  • Page 42: Hold

    SBG-1000 User Manual (IP-PBX Features) 2. Dial ‘0’ to select Headset, ‘1’ to select Speakerphone. To change the device to receive ring signals: 1. Press the [ ] button. 2. Dial 13 (Ring select code). 3. Dial ‘1’ for Speaker, ‘2’ for Headset or ‘3’ for both.

  • Page 43: Hold Recall

    SBG-1000 User Manual (IP-PBX Features) 1. Press the [ ] button. HOLD To access a call from System Hold: 1. Lift the handset or press the [ ] button. SPEAKER 2. Press the {CO} line button. 1. Lift the handset or press the [ ] button.

  • Page 44: Automatic Hold

    SBG-1000 User Manual (IP-PBX Features) unanswered after the Attendant Recall time, the CO call is disconnected and the appropriate circuits are returned to idle. Operation Hold Recall operation is automatic. Conditions 1. Separate timers are assigned for the various types of hold: System, Transfer, etc.

  • Page 45: Call Routing By Caller Number

    SBG-1000 User Manual (IP-PBX Features) Hold Recall Hardware LIP Phone 2.22 C OUTING BY ALLER UMBER Description The system can employ caller number to determine the routing of incoming external calls. Each CO Line may be assigned to employ call routing by caller number. The system will compare the received caller number to entries in the Call Routing by Caller Number Table, and if a match is found, will route the call to the destination defined in the Ring Assignment Table.

  • Page 46: Lnr (Last Number Redial)

    To address this, iPECS SBG-1000 supports the T.38 protocol that defines the translation of fax tones to digital signals. When Fax tone is detected on a port of an iPECS SBG-1000, the system will activate a T.38 Fax relay channel to the appropriate Line or SLT module.

  • Page 47: Moh (Music-On-Hold)

    SBG-1000 User Manual (IP-PBX Features) 2. Dial ‘52’, the Last Number Redial code. Conditions 1. For LIP Phones with display, the redial buffer will store duplicate numbers unless dialed consecutively. 2. When the CO line used for the original call is busy, the system will select an idle line from the same CO line Group to place the call.

  • Page 48: Registration & Registration Table

    SBG-1000 User Manual (IP-PBX Features) Conditions 1. Only VSF announcement number 71 may be used for the MOH message. Programming Station Data – Station Hold Music OICE ONFIG CO Line Data – CO Hold Music Related Features Hold Hardware 2.26 R...

  • Page 49: Speed Dial

    SBG-1000 User Manual (IP-PBX Features) Operation LIP Phone To answer a call while the station is ringing: 1. Lift the handset or press the [ ] button. SPEAKER Conditions 1. When multiple calls are ringing at the station, a priority defines the order in which calls are answered.

  • Page 50: Individual Speed Dial

    SBG-1000 User Manual (IP-PBX Features) Related Features Speed Dial Hardware 2.28.2 Individual Speed Dial Description Each user can store commonly dialed numbers for easy access using Individual Speed Dial bins. Each station has access to 20 Speed Dial numbers. Each Speed Dial number can be up to 23 characters in length and may include special instruction codes.
  • Page 51 SBG-1000 User Manual (IP-PBX Features) 7. If desired, enter a name. 8. Press the [ ] button. SAVE To dial using an Individual Speed Dial: 1. Lift handset. 2. Dial 58 (SLT Speed Dial access code). 3. Dial the desired bin number (‘00’ – ‘19’).

  • Page 52: Common Speed Dial

    SBG-1000 User Manual (IP-PBX Features) Station Data – Individual Speed Dial OICE ONFIG Related Features Dial-by-Name Display Security LNR (Last Number Redial) Save Number Redial (SNR) Common Speed Dial Flex Button Direct Speed Dial Assignment Hardware 2.28.3 Common Speed Dial...

  • Page 53: Station Groups

    SBG-1000 User Manual (IP-PBX Features) 1. Press the [ ] soft button. 2. Press the [ ] soft button. SPEED 3. Press the [ ] soft button. 4. Dial the Speed Dial bin number (‘200’-‘999’). 5. Dial the number to be stored.
  • Page 54 SBG-1000 User Manual (IP-PBX Features) In Circular Hunt, calls to a station in the group will go to the station, if unavailable or unanswered in the hunt no answer time; the call will be directed to the next station defined in the group. The call will continue to hunt until each station in the group has been tried.
  • Page 55 6. One of the 70 VSF announcements may be assigned as the Overflow destination. These announcements allow for Caller Controlled Routing. 7. iPECS SBG-1000 has two default station groups. Group 631 is default Ring group which includes all stations in member list. Group 630 is default VSF-Voice Mail group.

  • Page 56: Smdr (Station Message Detail Recording)

    SBG-1000 User Manual (IP-PBX Features) 2.30 SMDR (S TATION ESSAGE ETAIL ECORDING 2.30.1 Call Cost Display Description Each SMDR call record includes a “Cost” field, which is a calculated estimate of the cost of the call. The call cost updates in real-time and displays on the LIP Phone LCD in place of the call duration.

  • Page 57: Smdr Call Records

    NUM I: Flex Field I outgoing call dialed number & incoming call Ring duration, CLI or CPN  Cost: Cost of Call  Account Code:Account code entered for call (Not used in iPECS SBG-1000), MSN  NUM II: Flex Field II incoming call Ring duration, CLI or CPN Operation System...
  • Page 58 SBG-1000 User Manual (IP-PBX Features) Attendant To print SMDR records: 1. Press the [ ] button. 2. Dial 0111 (SMDR print code). 3. Enter the desired station range. 4. Press the [ ] button. SAVE To delete stored records: 1.

  • Page 59: Lost Call Recording

    SBG-1000 User Manual (IP-PBX Features) Hardware 2.30.3 Lost Call Recording Description Incoming calls where the caller hangs up before answer or while in a hold state are considered Abandoned or Lost calls. Special SMDR call records are provided for lost calls in real-time, as they occur, and a summary Lost Call count report is available on demand.
  • Page 60 SBG-1000 User Manual (IP-PBX Features) STA CO TIME START DIAL/CLI/CPN NUM-1 COST ACCOUNT CODE DIAL/CLI/CPN NUM II 621 001 00:00:00 16/05/02 14:03 G621 RING 00:39  Incoming call on CO Line 1 on May 16, 2002 at 2:03 pm routed to Station Group 621 and rang for 39 seconds.

  • Page 61: System Admin Programming

    The system database can be accessed and modified using the keypad and Flex buttons of an LIP Phone. The display of the LIP Phone can be used to view items in the iPECS SBG-1000 database. The user may be required to enter a password for access to Keyset Admin. operation.

  • Page 62: Web Administration

    Network accesses the system’s Web server, using the user’s Web browser. When properly configured, the user can remotely access the System database. Web administration consists of 3 Tabs across the top of the screen; each tab has multiple menu items. Figure 2.72-1 iPECS SBG-1000 Web Admin. Voice Install View 2-47...
  • Page 63 SBG-1000 User Manual (IP-PBX Features) Figure 2.72-2 iPECS SBG-1000 Web Admin. Voice Config View Figure 2.72-3 iPECS SBG-1000 Web Admin. Voice Maint View For more information on database administration and maintenance, refer to the detailed feature description and operation.

  • Page 64: Traffic Analysis

    Hardware 2.32 T RAFFIC NALYSIS Description The iPECS SBG-1000 monitors, stores and periodically or upon request outputs various traffic statistics covering system resources. The output from the system can be used to:  Monitor and evaluate system performance  Observe usage trends and recommend possible corrective actions, ...

  • Page 65: Traffic Analysis, Attendant

    SBG-1000 User Manual (IP-PBX Features) 1. Press the [ ] button. 2. Dial 0123 (Cancel All Summary report code). To print a traffic report: 1. Press the [ ] button. 2. Dial 0121, or 0124-0129 (report code), 0121 All Summary Traffic Reports...

  • Page 66: Traffic Analysis, Call Reports

    SBG-1000 User Manual (IP-PBX Features) Field Description ATD No Attendant Station Number Meas Hour (Measurement Hour) Hour data accumulation began Calls Total Total number of calls, except group & recalls, routed to the Attendant Calls Ans (Calls Answered) Calls answered during the Analysis period...

  • Page 67: Traffic Analysis, H/W Usage

    SBG-1000 User Manual (IP-PBX Features) ================================================================================ Site Name : Report Type : Call Hourly Report Date : 19/01/11 15:38 ================================================================================ Anal Hour # Calls Completed 15:00 14:00 ….. ….. 17:00 16:00 Total Calls ================================ print completed =============================== Operation Attendant To print the Hourly Call Report 1.

  • Page 68: Traffic Analysis, Co Reports

    SBG-1000 User Manual (IP-PBX Features) 00:00 ================================ print completed =============================== Operation Attendant To print the Hardware Usage Summary Report: 1. Press the [ ] button. 2. Dial 0127 (H/W Usage Summary report code). 3. Select Analysis Period (1-5). 4. Press the [ ] button.

  • Page 69: Vsf

    SBG-1000 User Manual (IP-PBX Features) Num COs The number of CO lines in the group Anal Hour (Analysis hour) hour during the analysis period with peak usage. Total Usage Total number of call attempts on CO lines in the Group...

  • Page 70: Vsf-Auto Attendant

    SBG-1000 User Manual (IP-PBX Features) The Voice Store & Forward (VSF) unit, which is equipped in iPECS SBG-1000, provides the system memory to support the integrated Auto Attendant, Voice Mail and system announcement applications available in the System. The memory is employed to store Auto Attendant announcements, voice mail, greetings and messages, and various system prompts.
  • Page 71 SBG-1000 User Manual (IP-PBX Features) 2. Dial 05 (Message Record code). 3. Dial the appropriate number from 001-072 (Announcement number). 4. The current announcement is played followed by the “Press # to record” prompt. 5. Dial ‘#’. 6. Press the [...

  • Page 72: Vsf Voice Mail

    When a station activates Call Forward to the VSF Group, a call is transferred to a VSF mail box or a transferred call recalls to the VSF, the call is handled by the iPECS SBG-1000 Mail application. The caller connects to the called station’s User Greeting followed by a beep tone.
  • Page 73 SBG-1000 User Manual (IP-PBX Features) Hardware 2.33.3.2 Message Retrieval Description A user can access their Mail Box locally by placing a call to the VSF Voice Mail group, or from an LIP Phone, by pressing the [ ] button, or by pressing a {...
  • Page 74 SBG-1000 User Manual (IP-PBX Features) To retrieve Voice Mail locally: 1. Lift the handset or press the [ ] button. SPEAKER 2. Press [ ] button; the message contents summary is shown. 1. ICM MWI(001) 2. VSF MSG(002) 3. Dial digit ‘2’ to select VSF Messages 4.
  • Page 75 SBG-1000 User Manual (IP-PBX Features) 4. Messages are retrieved in LIFO (Last in First out) order. Programming Related Features Message Retrieval Options Remote Message Retrieval Hardware 2.33.3.3 Remote Message Retrieval Description The system permits remote users access to their mailbox. After accessing the VSF Voice Mail, operation follows the local procedures.
  • Page 76 SBG-1000 User Manual (IP-PBX Features) The user may dial the digit 9 to receive the “VM Long Options” prompt while in the Voice Mail Box, including during or after a voice message or system prompt, except when an option has been selected that requires user dialing.
  • Page 77 SBG-1000 User Manual (IP-PBX Features) Hardware  2.33.3.5 E-Mail Notification Description With the VSF, the system stores the voice message and sends an e-mail to the e-mail address associated with the station as notification of the new voice message. The voice message can be attached to the e-mail as a wav file.
  • Page 78 SBG-1000 User Manual (IP-PBX Features) Operation System System automatically notifies back-up station of new messages. Phontage See Phontage Guide. Conditions 1. Voice messages are stored in the VSF and must be expressly deleted. Deleting messages from the soft-phone hard drive does not delete the message from the VSF memory.
  • Page 79 SBG-1000 User Manual (IP-PBX Features) To create a new greeting: 1. Dial ‘1’ to hear the “Greeting Option” prompt ("To listen to your current greeting, press five to record a new greeting, press seven, to return to the main menu, press nine.”).
  • Page 80 SBG-1000 User Manual (IP-PBX Features) To forward calls Off-net, dial ‘*’ and enter Individual Speed number. If the Individual Speed  bin is valid, the confirmation announcement “forwarded to station ('xxx')” or “forwarded to speed bin number (yyyy)” is played.

  • Page 81: Company Directory

    SBG-1000 User Manual (IP-PBX Features) Operation Operation of message notification is automatic when configured. Condition 1. Outbound notification over a PSTN line is not available. 2. Caller Id will be the external caller who left the message or, for messages from another station, Caller Id will be the station receiving the message.
  • Page 82 SBG-1000 User Manual (IP-PBX Features) Operation To record Company Directory Name: 1. Dial the Company Directory Name code. 2. Choose the Recording menu of Subscriber Name, 1. 3. After recording announcement, record subscriber name. To delete Company Directory Name: 1.

  • Page 83: Record Vm Greeting Using Call Routing

    SBG-1000 User Manual (IP-PBX Features) 2.33.5 Record VM Greeting using Call Routing Description This feature provides an option to record a System (001-072) greeting by reaching Call Routing destination. Administrator can assign VM Greeting option at Call Routing destination.
  • Page 84 SBG-1000 User Manual (IP-PBX Features) Operation Station Voice Mail Attributes menu in Web Admin has “Administrator MailBox” option to mark the mailbox with administrative options. If a mailbox is marked as an administrator, the main prompt will offer “to access administrative options, press six”...

  • Page 85: Announce Only Mailbox

    SBG-1000 User Manual (IP-PBX Features) 2. The broadcast message is the shared message. System provides broadcast message first regardless message retrieve option. 3. A station can delete broadcast message without confirmation. 4. Only administrator can delete a recorded broadcast message.

  • Page 86: Class Of Service Settings

    SBG-1000 User Manual (IP-PBX Features) Message cascading is a feature that copies messages left for the originating mailbox to another mailbox. Once the message is copied into the other mailbox, notification events can take place based on that mailbox settings.

  • Page 87: Send Message

    SBG-1000 User Manual (IP-PBX Features) 5. E-mail notification: Disable/Notification only/ Notification and Delete (default: Notification and Delete) 6. Future delivery messages: On/Off (Off default) 7. Confirm message receipt: On/Off (Off default) 8. Private message mark: On/Off (Off default) Conditions 1.

  • Page 88: Distribution Lists

    SBG-1000 User Manual (IP-PBX Features) ii. The prompt will state “Press one to search by first name, Press two to search by last name”, then “Enter the first 3 characters of the person’s first name” or “Enter the first 3 characters of the person’s last name”...

  • Page 89: Mark A Message Private

    SBG-1000 User Manual (IP-PBX Features) Operation To edit a distribution list: 1. Press ‘5’ from the main menu, then the prompt will state “to edit a list press 1”. 2. Press ‘1’, then the prompt will state “Enter list number 1~5”.

  • Page 90: Mark A Message For Delivery Confirmation

    SBG-1000 User Manual (IP-PBX Features) To request delivery receipt of the message for future, press 5 2. Press ‘3’ or ‘4’. Conditions 1. Private message cannot be forwarded. 2. This option is only played to the mailbox owner if the mailbox COS allows it.

  • Page 91: Wake-Up Alarm

    SBG-1000 User Manual (IP-PBX Features) 2. This feature works only when Station VM Feature Usage is set to “ON”. Programming Station Data – Station Voice Mail Attributes – VM COS OICE ONFIG System Data – System Attributes – Station VM Feature Usage...

  • Page 92: Direct Station Select/Busy Lamp Field (Dss/Blf)

    SBG-1000 User Manual (IP-PBX Features) To stop the alarm notification: 1. Lift the handset or press [ SPEAKER To erase Wake-Up: 1. Press the [ ] button. 2. Dial 22 (Erase Wake-up code). 3. Press [ ] button. SAVE To stop the alarm notification: 1.

  • Page 93: Intercom Call (Icm Call)

    SBG-1000 User Manual (IP-PBX Features) 1. A station receiving ICM ringing that is busy will show the DSS button LED on all other stations flashing at 30 ipm. 2. A station receiving ICM ringing will receive visual indication with a flashing LED of the Flex button associated with the calling station.
  • Page 94 SBG-1000 User Manual (IP-PBX Features) 2. ICM Dial tone is halted after dialing the first digit. 3. If the called station is busy, Intercom Busy tone is provided for the Busy Tone time (7 sec.) then, Error tone is sent by the system; the caller may disconnect or activate a feature such as Message Wait/Callback.

  • Page 95: Intercom Caller Controlled Icm Signaling

    SBG-1000 User Manual (IP-PBX Features) Conditions 1. Only one ICM call may be placed on hold at a time. Programming Related Features MOH (Music-On-Hold) Intercom Call (ICM Call) Hold Recall Hardware LIP Phone 2.38 I ICM S NTERCOM ALLER...
  • Page 96 SBG-1000 User Manual (IP-PBX Features) Hardware 2.39 I NTERCOM Description If the user takes no action after going off-hook for the Dial Tone timer or fails to dial an additional digit within the Inter-digit timer, the station will receive an error tone for 30 seconds and be placed out-of-service (locked-out).

  • Page 97: Intercom Lock-Out

    SBG-1000 User Manual (IP-PBX Features) To activate step call, while receiving busy on a dialed Intercom call:P 1. Dial a digit other than the last digit of the busy station’s intercom number. Conditions 1. If the user dials the last digit of the busy station, Camp-On will be activated.
  • Page 98 SBG-1000 User Manual (IP-PBX Features) 2. Hang-up, Message Wait is activated. To leave a Call Back (queue for a station), while receiving busy notification: 1. Press the [ ] button; the user receives confirmation tone. CALLBK 2. Hang up, to return to idle.

  • Page 99: Message Wait Reminder Tone

    SBG-1000 User Manual (IP-PBX Features) To leave a Call Back (queue for a station), while receiving busy: 1. Momentarily press the hook switch. 2. Dial 56 (Message Wait/Call Back code). 3. Hang up, return to idle. To respond to a Call back recall, received when the busy station becomes available: 1.

  • Page 100: Paging

    SBG-1000 User Manual (IP-PBX Features) 2. The reminder tone will continue until all messages have been retrieved. 3. A station that is busy or in DND will not receive the Message Wait Reminder tone until it returns to idle.
  • Page 101 SBG-1000 User Manual (IP-PBX Features) 5. Replace the handset to return to idle. To queue for a page when busy is received: 1. Press the [ ] button. CALLBK 2. Replace the handset to return to idle. To make a page: 1.

  • Page 102: Meet Me

    SBG-1000 User Manual (IP-PBX Features) Related Features Meet Me Page Answer Hardware 2.42.2 Meet Me Page Answer Description Any station may respond to a “Meet Me” Page request over a Paging Zone; the user can answer the page from any station and be connected to the paging party.
  • Page 103 SBG-1000 User Manual (IP-PBX Features) 2.43 CO R SSIGNMENT Description Each station in the system can be programmed to provide an audible signal when the system detects an incoming call on specified CO lines. Separate ring assignments are made for Day, Night and Timed Ring operation mode.

  • Page 104: Co Line Release Guard Time

    SIP and the iPECS protocol. This permits the VoIP channel to connect to external SIP networks for call services. In addition, to the IETF RFC-3261 SIP draft standard, iPECS SBG-1000 VoIP channels support other SIP-related RFCs including: RFC-2617 HTTP Authentication, Basic &...

  • Page 105: Calling/Called Party Identification

    DENTIFICATION Description The iPECS SBG-1000 system receives calling party identification in SIP INVITE message or the ISDN call Set-up message, Calling Line Identification Presentation (CLIP). The answering party identification, which may be different from the called party, is received in SIP 200 OK message or the ISDN connect message, Connected Line Identification Presentation (COLP).

  • Page 106: Answering Machine Emulation

    SBG-1000 User Manual (IP-PBX Features) ] + ‘43’ + [ ] + { } + [ FLEX SAVE To program { } button: COLR ] + ‘44’ + [ ] + { } + [ FLEX SAVE To activate CLIR or COLR, before placing or answering a SIP call or an ISDN call 1.
  • Page 107 SBG-1000 User Manual (IP-PBX Features) } + ‘64’ + ‘1’ + [ 1. Lift the handset, and press [ ] + { FLEX SAVE To screen a call in the Ring mode: } button, the caller’s voice is broadcast over the station speaker and 1.
  • Page 108 SBG-1000 User Manual (IP-PBX Features) To activate ACNR while receiving busy, no answer: 1. Press the { } button or [ ] soft button. REDIAL ACNR 2. Hang-up handset, or press [ SPEAKER To cancel ACNR while idle: 1. Press flashing { } button or [ ] soft button.

  • Page 109: Auto Release Of [Speaker]

    SBG-1000 User Manual (IP-PBX Features) Hardware LIP Phone 2.49 A ELEASE PEAKER Description After completion of certain features, the [ ] turns off automatically, returning the LIP Phone SPEAKER to idle. Operation System Auto Release of [speaker] operation is automatic for supported features.

  • Page 110: Call Log Display

    SBG-1000 User Manual (IP-PBX Features) LIP Phone To access an internal or external system resource: 1. Press an assigned { } button. FLEX Conditions 1. For LIP Phones not equipped/assigned with speakerphone, the user must lift the handset to be heard.

  • Page 111: Call Wait

    SBG-1000 User Manual (IP-PBX Features) Related Features Hardware LIP 8012D, 8024D Phone 2.52 C Description When a busy LIP Phone receives a incoming CO call, the muted ring is heard, giving a audible indication of the call; DID Call Wait must be enabled in Station User Programming.

  • Page 112: Flex Button Direct Speed Dial Assignment

    SBG-1000 User Manual (IP-PBX Features) LIP Phone To activate One Time DND while on a call: 1. When receiving a call, press the [ ] button; the [ ] LED illuminates, and station enters DND status. System To deactivate DND: 1.
  • Page 113 SBG-1000 User Manual (IP-PBX Features) 3. Press the soft button below the “TEL NUM” display selection. 4. Dial the telephone number. 5. Press the [ ] button HOLD SAVE 6. Dial the name to be associated with the number (optional).

  • Page 114: Mute

    SBG-1000 User Manual (IP-PBX Features)  NOTE: A SLT always functions in Tone ring mode. Operation LIP Phone To change ICM Answer Mode: 1. Press [ ] button; the [ ] button LED lights steady. SPEAKER 2. Dial 11 (Station User Program code); confirmation tone is received.

  • Page 115: Off-Hook Signaling

    SBG-1000 User Manual (IP-PBX Features) To activate the microphone: 1. Press the illuminated [ ] button; the [ ] button LED extinguishes, and the microphone MUTE MUTE is activated, transmitting audio to the connected party. Conditions 1. Changing from speakerphone to handset or vice versa during a mute condition will eliminate mute status.

  • Page 116: On-Hook Dialing

    SBG-1000 User Manual (IP-PBX Features) 4. A Station that receives an off-hook signal will receive normal ring signaling once the Station returns to idle. Programming Related Features Call Waiting/Camp-On CO Ring Assignment DND (Do Not Disturb) DND - One Time DND...

  • Page 117: Save Number Redial (Snr)

    SBG-1000 User Manual (IP-PBX Features) Automatic Speaker Select Headset Compatibility Hardware LIP Phone 2.59 S (SNR) UMBER EDIAL Description The last dialed number on a CO call may be stored (up to 23 digits) in a buffer for future use. This number is saved in memory until the user requests a new number be stored.

  • Page 118: Speakerphone

    SBG-1000 User Manual (IP-PBX Features) Hardware LIP Phone 2.60 S PEAKERPHONE Description LIP Phones equipped with speakerphone circuitry enable the telephone to be used hands-free in two-way conversations. Operation LIP Phone To activate the Speakerphone: 1. Press the [ ] button;...

  • Page 119: Station Flexible Buttons

    SBG-1000 User Manual (IP-PBX Features) 2.61 S TATION LEXIBLE UTTONS Description The LIP Phone incorporates a field of “Flex” buttons as well as the fixed feature buttons. The Flex buttons are assigned in the system database to access features, functions or resources of the system.

  • Page 120: Station User Programming & Codes

    SBG-1000 User Manual (IP-PBX Features) Conditions 1. The { } buttons provide a status indication for the call as long as the station has LOOP supervisory control. 2. A station may have multiple { } buttons. LOOP 3. The priority for the appearance of a CO call transfer is first a direct CO Line appearance } button), if not available, a { } appearance is used.
  • Page 121 SBG-1000 User Manual (IP-PBX Features) Code Description Entries Sys version display Select BGM source (0~1) ‘name’ User Name registration Display Phone IP Address Display Phone MAC Address Display Phone Version Network Configuration Forced Forward to Destination Station Group Number...
  • Page 122 SBG-1000 User Manual (IP-PBX Features) Under selection [2] Wake Up Time, select 1~2 as below [1] SET WAKE UP TIME [2] WAKE UP DISABLE Next top-level Menu selection [3] SUPPLEMENTARY [4] SERVICES Under selection [3] Supplementary, select 1~8 as below...

  • Page 123: Voice Over

    SBG-1000 User Manual (IP-PBX Features) Conditions Related Features Station Flexible Buttons Station Message Wait/Call Back Wake-Up Alarm Headset Compatibility Attendant Station Program Codes Hardware LIP Phone w/Display 2.63 V OICE Description Voice Over allows LIP Phones to receive a voice announcement through the handset receiver while off-hook on a call (CO or Intercom).

  • Page 124: Attendant Position

    2.64 A TTENDANT OSITION Description By default, Station 10 is the Attendant on the iPECS SBG-1000 system. The Attendant position must be equipped with an LIP multi-button Phone. Operation Condition 1. Attendant is assigned as Station 10 (default, logical number).

  • Page 125: Attendant Recall

    SBG-1000 User Manual (IP-PBX Features) 2.65 A TTENDANT ECALL Description Unanswered or abandoned CO calls that remain unanswered for the Hold or Transfer Hold timer (when appropriate), will recall the station placing the call on hold. If the call remains unanswered for the assigned Recall time, the Attendant will receive a recall.
  • Page 126 SBG-1000 User Manual (IP-PBX Features) 2. Dial ‘0’ to access Attendant Station Program codes (refer to Attendant Station Program Codes below). ▲]/[ ▼] buttons to display the desired menu item and 3. Enter desired code, or use the [ enter the desired code.

  • Page 127: Attendant Call/Queuing

    SBG-1000 User Manual (IP-PBX Features) [1] REG STATION NAME enter station number [2] DND/FWD CANCEL enter station range [3] LCD Display Language select language [4] SET ICM ONLY MODE enter station range [5] RESTORE COS enter station range [4] ISOLATE CO FAULT...

  • Page 128: Disable Outgoing Co Access

    SBG-1000 User Manual (IP-PBX Features) Operation To call the Attendant: 1. Dial Attendant Call Code. Condition 1. The ICM calling party will receive ring-back tone or MOH (as specified) while queuing. 2. Calls to the Attendant’s station intercom number are sent to the Attendant station dialed as with any intercom call.

  • Page 129: Feature Cancel

    SBG-1000 User Manual (IP-PBX Features) 3. The CO line outgoing access status is stored in battery-protected memory in case of a power failure. 4. Multiple CO lines may be enabled/disabled without redialing the Attendant Station Program code; confirmation tone is heard after each CO line is enabled/disabled.

  • Page 130: Slt Broker Call

    SBG-1000 User Manual (IP-PBX Features) 2.70 SLT B ROKER Description Broker Call allows the SLT user to engage in 2 calls at once, alternating between the two parties, so that the conversation with each party is private. There are two types of Broker Call, Transfer and Camped On: ...

  • Page 131: Slt Howler Tone

    SBG-1000 User Manual (IP-PBX Features) 6. During a Camp-On Broker Call, if the active party disconnects from the SLT, the SLT user receives error tone; the SLT user may momentarily press the hook-switch to retrieve the held party or go on-hook and receive recall.

  • Page 132: Dialing Restrictions

    SBG-1000 User Manual (IP-PBX Features) Related Features Intercom Lock-Out Hardware 2.72 D IALING ESTRICTIONS 2.72.1 Class of Service Description Dialing privileges can be assigned for each station; the dialing privileges are designated according to the Station Class of Service (COS) assignments as shown in the following tables. Users placing an outgoing call or dialing after answering a call will be allowed one of the four Station COS privileges assigned.

  • Page 133: Day, Night & Timed Station Cos

    SBG-1000 User Manual (IP-PBX Features) Conditions 1. Dialing privileges are based on Station COS. Programming Station Registration – Authorization Code & COS OICE ONFIG System Data – Toll Exception Table Related Features Day, Night & Timed Station COS Temporary Station COS/Lock Hardware 2.72.2 Day, Night &...

  • Page 134: Sip Extension Service

    2.73 SIP E XTENSION ERVICE Description The iPECS SBG-1000 system supports standard SIP phones; compatible SIP phones support the IETF standard RFC3261 for real-time communications over the internet. Once registered, iPECS SBG-1000 will deliver services to the SIP Phone. 2-119...
  • Page 135 SBG-1000 User Manual (IP-PBX Features) Three steps should be followed for SIP phones to be registered to iPECS SBG-1000 and receive services from the system: SIP phone Lock key installation, Station User Login configuration for SIP phone, and SIP phone configuration.

  • Page 136: Prime Line Immediately/Delayed

    SBG-1000 User Manual (IP-PBX Features) 4. If the Station number is changed in the iPECS SBG-1000 database, the SIP Phone should be reconfigured and re-registered with the changed telephone number. 5. When SIP Phones are used with iPECS SBG-1000, service tones from the system will not be heard (Confirmation tone, etc.).
  • Page 137 Outgoing international call is normally very expensive. International call can be restricted by program. When international call restriction is programmed, iPECS SBG-1000 tries to compare dialed digits to CO with programmed international prefix. If digits are matched, call should be released and access deny message will be displayed on LCD with error tone.

  • Page 138: Ip System Dect

    Description iPECS SBG-1000 supports office building mobility employing Digital European Cordless Technology (DECT). iPECS SBG-1000 has the internal Wireless Telephone Interface Module (WTIM). The internal WTIM manages up to six (6) DECT phones (GDC-450H or LWS-WK) and maintain an uninterrupted communications link to iPECS features and resources.
  • Page 139 OK button. 5. The GDC-450H searches for the iPECS/iPECS SBG-1000, displaying and “Searching..1”. When a iPECS/iPECS SBG-1000 is found, its RFPI, is displayed. The RFPI of your iPECS/iPECS SBG-1000 is available from your System Administrator, or perhaps the attendant.

  • Page 140: Alarm Signal/Door Bell

    SBG-1000 User Manual (IP-PBX Features) 2.77 A LARM IGNAL Description The system can be configured to recognize the status of an external contact (normally open or closed). The system will signal to the Attendant Station when the contact activates. This capability is commonly employed to provide remote Alarm or Door Bell signals to the user.

  • Page 141: Door Open

    SBG-1000 User Manual (IP-PBX Features) External contact connected to Alarm input of iPECS SBG-1000, refer to iPECS SBG-1000 Quick Start Guide. 2.78 D Description The iPECS SBG-1000 hardware is equipped with relays that activate External Control Contacts. The contacts can be assigned to one of several functions including a Door Open Contact. When used as a Door Open Contact, the contact is connected to a door-lock release mechanism.

  • Page 142: Mobile Extension

    Hunt group calls routed to the station also ring to the active mobile phone when enabled. The mobile phone users can access the facilities of the iPECS SBG-1000 to place internal and external calls as well as activate/access features. To access system facilities and resources, the mobile user calls the SIP number or the ISDN DID number of the corresponding LIP Phone.

  • Page 143: System Networking

    In addition, iPECS SBG-1000 will request access to resources of remote systems. The user-dialed number is analyzed and the call routed according to the Net numbering table. Should the main path fail to respond, the iPECS SBG-1000 routes the call employing the alternative Speed Dial route assigned.
  • Page 144 SBG-1000 User Manual (IP-PBX Features) Hardware 2.80.1.1 Net Call Description A station user can make a call to a station in other systems by dialing only a station number just as an intercom call within the same system. Operation 1.
  • Page 145 SBG-1000 User Manual (IP-PBX Features) There are two kinds of standard transfer method in H.450; Transfer by join and Transfer by rerouting. The main difference is how control the connecting path between transferring and transferred station. In case of Transfer by join, additional connecting path will be needed to transfer the call to another station.
  • Page 146 SBG-1000 User Manual (IP-PBX Features) Calling Name Identification Presentation (CNIP): When a user makes a net call and a name of station is programmed in the Station Name field, the system includes the name of calling party to the called party between systems.
  • Page 147 SBG-1000 User Manual (IP-PBX Features) Conditions 1. Stand-alone IP Phone that supports H.450 can activate the Call Completion feature. 2. A station can leave or have only one callback message, and a new request will be left message wait indication message on busy station.

  • Page 148: Centralized Control Tnet

    Operation of Centralized Network is automatic when configured & defined. Conditions 1. iPECS SBG-1000 can operate in local MFM mode only, not central MFIM mode. 2. In a Centralized Network, the maximum number of channels available is the maximum number of channels supported by the central MFIM.

  • Page 149: Station Call Coverage

    SBG-1000 User Manual (IP-PBX Features) 9. If any new device is registered to iPECS SBG-1000, TNET Register must be disabled and enabled again in order to register new device to the central MFIM. Programming System – Tnet Attributes OICE...

  • Page 150: Ip Call Recording

    2.82 IP C ECORDING Description System can record automatically or manually using IPCR server. IPCR(IP call recording) Server can be registered to iPECS SBG-1000 system. The station with agent ID is automatically recorded about call, external call. Operation Registration Before registration, you should install the IPCR server in PC based on linux(os:fedora 12) using install CD or downloading from our BCS web site.

  • Page 151: Authorization Codes (Password)

    Authorization Codes provide a means to control access to Off Premise Call Forward or DISA and may be required for outgoing CO Line access based on configuration of the iPECS SBG-1000 database. When users dial an Authorization Code that matches an Authorization Code stored in the database, the system invokes the Station COS or the COS assigned to Authorization code.
  • Page 152 SBG-1000 User Manual (IP-PBX Features) 2. Dial the corresponding Authorization Code. 3. Place call as normal. To enter an Authorization Code when second dial tone is received 1. Dial the station number for the Station Authorization code or, for a System Authorization Code, dial ’*’...

  • Page 153: Usb Upgrade

    Operation Attendant To upgrade iPECS SBG-1000 in Attendant phone 1. Save the iPECS SBG-1000 Rom file (GS87MXXXX.rom) in the top directory of USB memory. 2. Insert the USB memory into the USB port on iPECS SBG-1000. 3. Press the [ ] button.

  • Page 154: Auto Call Recording

    SBG-1000 User Manual (IP-PBX Features) Related Features Hardware 2.85 ECORDING Description LIP Phone users can be configured in the system to record all calls to a mailbox or the hard disk drive of an iPECS Phontage. When recorded to a mailbox, users manage the recording through voice mail.

  • Page 155: Executive/Secretary Forward

    SBG-1000 User Manual (IP-PBX Features) A LIP Phone user can record any active conversation to the station user’s mailbox or to hard disk drive of an iPECS Phontage. All calls including incoming, outgoing, internal, and external calls can be recorded. A { } button must be assigned to access this feature.
  • Page 156 SBG-1000 User Manual (IP-PBX Features) Secretary. With the “CO Call to Secretary” option enabled, all CO calls to the Executive forward to the Secretary regardless of the Executive’s station status. In addition, if the Secretary is in DND, Executive calls sent to the Secretary route back to the Executive if the “Call Exec If Sec in DND”...

  • Page 157: Lcr (Least Cost Routing)

    SBG-1000 User Manual (IP-PBX Features) 2.88 LCR (L EAST OUTING Description The LCR Tables are employed to define appropriate routing for outgoing calls based on the dialed number. Generally, the LCR Tables are structured to define the Least Cost Route for Long Distance calls.

  • Page 158: Dial Pulse Signaling

    SBG-1000 User Manual (IP-PBX Features) the ISDN to maintain the ISDN connection while the user finishes dialing and the system modifies the digits. 4. For Direct CO LCR, the number of digits for the LDT Table should be programmed considering the dial-tone time-out of the network.

  • Page 159: System Clock Set

    This will override the attendant setting. 3. iPECS SBG-1000 can support the year from 1970 to 2037. YY from 70 to 99 is treated as 19YY and YY from 00 to 37 is converted to 20YY. YY from 38 to 69 is invalid and error tone will be heard.
  • Page 160 SBG-1000 User Manual (IP-PBX Features) System Attendant To activate CO Off-Net Call Forward: 1. Lift the handset or press the [ ] button. SPEAKER 2. Press the [ ] button. 3. Dial “5”, the Off-Net Forward feature code. 4. Dial CO access code to forward, the incoming call.

  • Page 161: Web Administration

    When accessed, the system will display the iPECS SBG-1000 Web Admin. Log In screen where the user must enter an assigned ID and password. Items in the Menu bar can be clicked to display the items listed which are described further in the following sections: Voice Installation –...

  • Page 162: System

    SBG-1000 User Manual (IP-PBX Features) 3.1.1 System 3.1.1.1 Summary This page displays information of registered devices including the device type, logical number, IP address, version of device, connection status and current state of each devices, and also known CPU type.

  • Page 163: Station Registration

    SBG-1000 User Manual (IP-PBX Features) 3.1.1.3 Tnet Attributes Each LM (Local MFIM), which is part of a Central Control Network, must be defined with the IP Address of the CM (Central MFIM) as well as the LM configuration data that will be sent to the CM at the time the LM registers with the CM.
  • Page 164 SBG-1000 User Manual (IP-PBX Features) 3.1.2.3 Station User Login Station User Login is primarily intended for Phontage and SIP extension registration. A station must register with the system each time it is connected to the system. A user may register the Phone employing a Login code (User ID) and password.

  • Page 165: Co Line Registration

    This page is enabled only when iPECS SBG-1000 has BRI port (BRIU option board is installed). MSNs can be assigned in iPECS SBG-1000 up to 24 Calling/Called IDs. Those values are used for CLI of outgoing call and for incoming call routing. Last 3 digits of IDs are treated as flexible DID table bin while incoming call routing.
  • Page 166 SBG-1000 User Manual (IP-PBX Features) ATTRIBUTE DESCRIPTION RANGE DEFAULT Route To (Day-Mode Period) Call routing destination in Day-Mode Station Group 631 Route To (Night-Mode Call routing destination in Night-Mode Station Period) Group 631 Route To (Timed-Mode Call routing destination in Timed-Mode...
  • Page 167 SBG-1000 User Manual (IP-PBX Features) ATTRIBUTE DESCRIPTION RANGE DEFAULT CODEC Priority 1st . priority none none Configuration 2nd. priority g.711-u 3rd. priority g.711-a 4th. priority g.723.1 5th. Priority g.729 1) If priorities are specified CODECs then it will g.729-a work for negotiation RTP data.
  • Page 168 SBG-1000 User Manual (IP-PBX Features) ATTRIBUTE DESCRIPTION RANGE DEFAULT Net Signal Method Select the information element type for QSIG 1:FAC supplementary service message. 0:UUS Net Cas Enable It is not used. 1:ON 0:OFF Net VPN Enable Reserved for future usage...
  • Page 169 SBG-1000 User Manual (IP-PBX Features) 3.1.3.9 Network Numbering Plan Table Selecting Network Numbering Plan Table will display the Network Numbering Plan Table data entry page. Table 3.1.3.9 Network Numbering Plan Table ATTRIBUTE DESCRIPTION RANGE DEFAULT System Usage Select system usage...
  • Page 170 SBG-1000 User Manual (IP-PBX Features) ATTRIBUTE DESCRIPTION RANGE DEFAULT Net Feature Code Networking Feature Code programming for Networking 16 digits None paging call. Net Feature Destination INT PAGE ZONE : 1-10 3 digits ALL CALL PAGE ZONE : INT(1), ALL(3) 3.1.3.11 LCR Control Attribute...
  • Page 171 SBG-1000 User Manual (IP-PBX Features) user are compared with the entries in the Leading Digit Table. In addition, indices to the Digit Modification Table are defined for each Time Zone of each Day Zone. Table 3.1.3.12 provides a brief description and entries for the Leading Digit Table.

  • Page 172: Auto Attendant

    SBG-1000 User Manual (IP-PBX Features) ATTRIBUTE DESCRIPTION RANGE DEFAULT CO Group This entry defines the CO Group that the system will 1~5, 21 attempt to use for the call. Alternative DMT Index This entry defines an Alternate Digit Modification Table...

  • Page 173: Numbering Plan

    SBG-1000 User Manual (IP-PBX Features) 3.1.6.1 Numbering Plan Feature dial codes for the system can be assigned using the System Flexible Number Plan. Feature codes should be one (1) to four (4) digits in length and must not conflict. For example, Feature codes 53 and 536 represent a conflict.
  • Page 174 SBG-1000 User Manual (IP-PBX Features) Table 3.1.6.2 E.164 Management ATTRIBUTE DESCRIPTION RANGE DEFAULT Area Code My Area Code (decision of Long Distance or Local Max 5 digits call). Usage> Digit Conversion between E.164 and normal format. International Access Code...
  • Page 175 SBG-1000 User Manual (IP-PBX Features) 2. ‘15’ is my Area Code, My Area Code Insertion=NO +8215881234  881234  With Exceptional Table Conversion : 1588  1588 1. Regardless of condition +8215881234  15881234  Exceptional Conversion Table implementation rule 1.

  • Page 176: Voice Configuration

    SBG-1000 User Manual (IP-PBX Features) 002  '<empty>' 00700  '<empty>' 2) then, 00261416221234  +61416221234 0070061416221234  +61416221234 2. usage #2 : for a exceptional number for a special service 1) table conversion 1588  821588 2) then, 15881234 ...
  • Page 177 SBG-1000 User Manual (IP-PBX Features) ATTRIBUTE DESCRIPTION RANGE DEFAULT COLR Service COLR (Connected Line Id Restriction), an ISDN service, removes the connected party ID sent from the ISDN to the calling party with a RESTRICT instruction in the CONNECT message. If enabled, the system will send the restrict instruction to the CO when the station places an ISDN call.
  • Page 178 Each LIP Phone is assigned to be able to receive announcements from each Page Zone. A station can be assigned to any, all, or no page zones. The iPECS SBG-1000 system supports up to 10 Internal Page Zones. By default, all stations are assigned to Zone 1.
  • Page 179 SBG-1000 User Manual (IP-PBX Features) Executive (Korea only). The highest grade is 1 and the lowest grade is 12. The “ICM Call to Sec” option will route all internal calls to the Executive(except for calls from higher or same grade executive) to the defined Secretary‘s station regardless of the Executive‘s station status.
  • Page 180 SBG-1000 User Manual (IP-PBX Features) 3.2.1.6 Station Voice Mail Attributes Various Station Voice Mail attributes can be configured in this menu including voice mail to e-mail notification and voice mail backup. Some of these options can be worked only when Station VM Feature Usage is set to “ON”.
  • Page 181 SBG-1000 User Manual (IP-PBX Features) ATTRIBUTE DESCRIPTION RANGE DEFAULT VSF MSG – Choose SMTP Security. No Security No Security SMTP Security VSF MSG – Choose SMTP Port 1 - 65535 SMTP Port VSF MSG – Program VSF mail Sender mail Address.
  • Page 182 SBG-1000 User Manual (IP-PBX Features) 3.2.1.8 Individual Speed Dial Each user can store commonly dialed numbers for easy access using Individual Speed Dial bins. Each station has access to 20 Speed Dial numbers; each Speed Dial number can be up to 23 characters in length and may include special instruction codes.

  • Page 183: Co Line Data

    SBG-1000 User Manual (IP-PBX Features) 3.2.1.10 Station Hold Music iPECS SBG-1000 supports two types of Hold Music for Intercom calls. One type of MOH is Hold Tone, and the other type is Record Play. A VSF announcement may be recorded and played as MOH to the connected caller.
  • Page 184 SBG-1000 User Manual (IP-PBX Features) 3.2.2.3 Call Routing by Caller Number The system can employ Incoming Calling Line ID (ICLID) to determine the routing of incoming external calls. The system will compare the received ICLID, and if a match is found, will route the call to the destination defined in the Ring Assignment Table index.

  • Page 185: System Data

    3.2.2.9 CO Hold Music iPECS SBG-1000 supports two type of Hold Music for CO Line calls. One type of MOH is Hold Tone, and the other type is Record Play. A VSF announcement may be recorded and played as MOH to the connected caller.
  • Page 186 SBG-1000 User Manual (IP-PBX Features) More system attributes are described in the following. Table 3.2.3.1 System Attributes ATTRIBUTE DESCRIPTION RANGE DEFAULT DISA Retry Count A DISA user is allowed to retry erroneous authentication code entries. This entry sets the number of retries before the system disconnects.
  • Page 187 SBG-1000 User Manual (IP-PBX Features) ATTRIBUTE DESCRIPTION RANGE DEFAULT ACNR Delay Timer If the ACNR Pause Timer expires and no CO Line 000~300 is available for ACNR recall, the delay timer sets (seconds) the delay before ACNR again attempts to access a CO line.
  • Page 188 SBG-1000 User Manual (IP-PBX Features) ATTRIBUTE DESCRIPTION RANGE DEFAULT Pause Timer A Timed pause of this duration is used in speed dial and during other automatically dialed digits (seconds) sent to the PSTN. SLT Hook Switch Bounce This timer determines the duration the system...
  • Page 189 SBG-1000 User Manual (IP-PBX Features) The start times for Day, Night and start and end times for Timed modes are programmed for each day of the week. After Timed end time the mode goes to Day if time is less than Night mode. The Attendant can override the Automatic selection and select the desired Mode (Day, Night, or Timed) manually.
  • Page 190 SBG-1000 User Manual (IP-PBX Features) ATTRIBUTE DESCRIPTION RANGE DEFAULT Save Enable The system can output all outgoing call records (ON), or to allow for PSTN call set-up times, only records for calls that exceed the SMDR Timer (OFF, refer to Start Timer Attribute).
  • Page 191 SBG-1000 User Manual (IP-PBX Features) ATTRIBUTE DESCRIPTION RANGE DEFAULT SMDR CLI or Ring Service I For incoming calls, the system will send the RING RING defined data item for “Field I”. The data item may be CLI, CPN or Ring Service Time. Note the User dialed number is always provided for an outgoing call.

  • Page 192: Station Group Data

    The iPECS SBG-1000 System supports 7 different hunt processes: Circular, Terminal, Ring, Pick- Up, VSF-Voice Mail, IPCR, Networking Voice Mail. The Station Group capacities for the iPECS SBG-1000 systems are shown in the Table: Table 3.2.4 Station Group Data ITEM...
  • Page 193 SBG-1000 User Manual (IP-PBX Features) Certain types of groups can incorporate announcements, which are given to the calling party. The system’s VSF can store up to 70 announcements for use with Station Groups.  NOTE: A station can belong to multiple groups if the groups are of the same type. When a Station Group is assigned to a group type, the group attributes revert to the default values.
  • Page 194 SBG-1000 User Manual (IP-PBX Features) ATTRIBUTE DESCRIPTION RANGE DEFAULT VSF Announce 1 Auto If this attribute is selected, the call will drop after the Check box Drop 1st VSF announcement VSF Announce 2 Location The Station Hunt Group can be assigned a 2nd...
  • Page 195 SBG-1000 User Manual (IP-PBX Features) ATTRIBUTE DESCRIPTION RANGE DEFAULT Forced Forward Dest Calls to a hunt group may forward calls directly to a Usage defined destination. Forced Forward must be enabled for the group. Group Name An group name can be designated...
  • Page 196 SBG-1000 User Manual (IP-PBX Features) ATTRIBUTE DESCRIPTION RANGE DEFAULT Overflow Timer A call to a group will remain at the last station in the 000~600 group or route to the assigned Overflow Destination (seconds) after expiration of the Overflow Timer.

  • Page 197: Voice Maintenance

    SBG-1000 User Manual (IP-PBX Features) 3.2.4.3 IPCR Agent This table used for matching agent ID to station number. If it’s done, the station with agent ID is automatically recorded about internal, external call. 3.3 V OICE AINTENANCE Selecting Maintenance from the Main menu will display the Maintenance page (shown).

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