Bell ExpressVu Installation Manual

Residential
Customer Agreement
EFFECTIVE AS AND FROM SEPTEMBER 30, 2004 ("Agreement")
Bell ExpressVu Inc., in its capacity as general partner of Bell ExpressVu L.P.
("ExpressVu") welcomes you as a Subscriber to its direct-to-home television and audio
broadcast programming. This Agreement contains the terms and conditions under which
ExpressVu is willing to grant its residential subscribers the right to receive and view the
broadcast of its direct-to-home ("DTH") television and audio programming in Canada. If
you are receiving and viewing the broadcast of DTH television and audio programming
outside of your private residence, you are subject to the terms and conditions of the
commercial subscriber agreement, a copy of which is available at
www.bell.ca/satelliteagreements or by calling ExpressVu at 1 877 439-8502.
This version of the Agreement is effective as and from September 30, 2004 and replaces
and supersedes all previous versions of the ExpressVu Residential Customer Agreement.
Please visit our website at www.bell.ca/satelliteagreements or call us at 1 888 SKY-DISH
to obtain a copy of this Agreement that identifies all changes that have been made to it
from the immediate prior version. A large print version is also available on our website or
upon request. Une version française est disponible sur demande ou à
www.bell.ca/contratsatellite.
1. Introduction
Whenever we refer to "you" or the "Subscriber", we are referring to you, as a subscriber
of ExpressVu's Programming in Canada. By requesting, viewing or by paying for, any
Programming offered by ExpressVu, you will be deemed to have agreed to the terms and
conditions of this Agreement. If you do not agree with any of the terms and conditions
that are contained in this Agreement, you must immediately contact the ExpressVu
Customer Service Centre, as described below, to cancel your subscription.
2. Definitions
In this Agreement, the following terms have the following meaning:
"Customer Service Centre" means the ExpressVu Customer Service Centre, which may
be contacted by telephone at: 1 888 SKY-DISH (759-3474); by E-Mail to:
"info@expressvu.com"; or mail to: "Customer Service, Bell ExpressVu LP, 100 Wynford
Drive, Toronto, Ont., M3C 4B4";
"DTH Equipment" means the satellite equipment comprised of the IRD, satellite
antenna and remote control that you use to receive ExpressVu Programming;
"IRD" means the integrated receiver and decoder: this is the television set-top box which
decodes the video and audio programs as they come into your television from the dish
antenna;
"Programming" means, as the context requires, any or all of the ExpressVu
programming, subscription programs, programming packages, Pay Per View services,
interactive services, à la carte programs, any applicable fees and any other services that
we or our affiliates provide to you from time to time;
"Smart Card" means the conditional access card inserted or incorporated into the IRD.
The Smart Card is owned and used by ExpressVu to authorize reception of Programming;
"Statement" means the printed statement of your account that we send to you each
month, quarter or other billing period you choose that is offered by ExpressVu from time
to time; and
"ExpressVu" "we" "us" or "our" means Bell ExpressVu L.P., and where the context
requires, any successor company or entity, and their respective officers, directors,
employees or authorized agents.