NETGEAR C3000 User Manual
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NETGEAR C3000 User Manual

NETGEAR C3000 User Manual

Wifi cable modem router
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C3000 WiFi Cable Modem Router
Us er Manual
Note:
This document is for certification purposes only. Images are for
position only and might differ from the actual product.
October 2013
350 East Plumeria Drive
San Jose, CA 95134
USA

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  • Page 1 C3000 WiFi Cable Modem Router Us er Manual Note: This document is for certification purposes only. Images are for position only and might differ from the actual product. October 2013 350 East Plumeria Drive San Jose, CA 95134...
  • Page 2 Trademarks NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Information is subject to change without notice. © NETGEAR, Inc. All rights reserved.

  • Page 3: Table Of Contents

    Join the Wireless Network ........14 Chapter 2 NETGEAR genie Basic Settings Cable Connection .
  • Page 4 C3000 WiFi Cable Modem Router Wireless Settings ......... . 36 Router Mode.
  • Page 5 C3000 WiFi Cable Modem Router Appendix B Notification of Compliance...

  • Page 6: Chapter 1 Connect To The Modem Router

    Connect to the Modem Router G et t i n g t o k no w yo u r modem ro u t e r This chapter describes how to configure the Internet connection of your gateway and includes these sections: •...

  • Page 7: Gateway Front Panel

    C3000 WiFi Cable Modem Router Gateway Front Panel WPS Button / LED Wireless Button Power LED Downstream LED Upstream LED Internet LED 2.4 GHz LED Ethernet LED USB LED You can use the LEDs to verify status and connections. The following table lists and describes each LED and button on the front panel of the modem router.
  • Page 8 C3000 WiFi Cable Modem Router Table 1. LEDs (continued) Description Downstream • Solid green. One or more downstream channels are locked. • Blinking green. The unit is scanning for a downstream channel. • Off. No downstream channel is locked. Upstream •...

  • Page 9: Gateway Rear Panel

    C3000 WiFi Cable Modem Router Gateway Rear Panel Reset button USB port (optional) Ethernet LAN ports Coaxial cable connector Power adapter input Power On/Off button The rear panel includes the following connections when viewed from top to bottom: • Reset button. You can return the modem router to its factory settings. Press and hold the Reset button for over 7 seconds.

  • Page 10: Gateway Label

    C3000 WiFi Cable Modem Router • Adaptor of CWT Manufacturer: Channel Well Technology Co Ltd Model: SAL018F2 • Adaptor of PI Manufacturer: PI Electronics (H.K.) Ltd. Model: AD817000 Gateway Label The label on the bottom of the modem router shows the WPS PIN, login information, MAC address, and serial number.

  • Page 11: Log In To Your Gateway

    C3000 WiFi Cable Modem Router Log In to Your Gateway You can log in to the modem router to view or change its settings. Note: To connect to the modem router, use a computer that is configured for DHCP (most computers are). For help with configuring DHCP, see the instructions that came with your computer.

  • Page 12: Basic Home Screen

    C3000 WiFi Cable Modem Router Basic Home Screen When you connect to the modem router, the gateway dashboard (Basic Home screen) displays. Menus (Click the Advanced tab to view more) Dashboard (Click to view details) The Basic Home screen has a dashboard that shows the status of your Internet connection and network.

  • Page 13: Advanced Home Screen

    C3000 WiFi Cable Modem Router Advanced Home Screen Note: Using the Advanced Home screen requires a solid understanding of networking concepts. To view the Advance Home screen, select the Advanced tab from the top menu. The modem router Advanced Home screen has a dashboard that lets you see the configuration of your modem router and network at a glance.

  • Page 14: Join The Wireless Network

    C3000 WiFi Cable Modem Router Join the Wireless Network  To join the wireless network: Open the software that manages your wireless connections on the wireless device (laptop computer, gaming device, iPhone) that you want to connect to your modem router.

  • Page 15: Chapter 2 Netgear Genie Basic Settings

    NETGEAR genie Basic Settings Yo ur I nt e rn e t co n n ec tion an d n e t wo r k This chapter explains the features available from the genie Basic Home screen. This chapter contains the following sections: •...

  • Page 16: Cable Connection

    C3000 WiFi Cable Modem Router Cable Connection  To change the starting frequency: From the Basic tab, select Cable Connection. The Starting Frequency is automatically generated. Most of the time, you do not need to enter a value in this field. If you need to enter a starting frequency, contact your Internet service provider.
  • Page 17 Note: The preset SSID and password are uniquely generated for every device to protect and maximize your wireless security. NETGEAR recommends that you do not change your preset security settings. If you do decide to change your preset security settings, make a note of the new settings and store it in a safe place.

  • Page 18: Wireless Screen Fields

    Name (SSID). The SSID is also known as the wireless network name. Enter a 32-character (maximum) name in this field. This field is case-sensitive. The default SSID is randomly generated, and NETGEAR strongly recommends that you do not change the SSID.

  • Page 19: Network Map

    C3000 WiFi Cable Modem Router In the password field that displays when you select a WPA security option, enter the network key (password) that you want to use. It is a text string from 8 to 63 characters. Network Map You can view all computers or devices that are currently connected to your network here.
  • Page 20 C3000 WiFi Cable Modem Router  To view the status of the voice connection: From the Basic tab, select Voice. The following fields display: • MTA Provision Status. The gateway status. The values can be Operational, On hook, or Off hook. This status applies to line 1.

  • Page 21: Chapter 3 Netgear Genie Advanced Home

    NETGEAR genie Advanced Home S pe ci f yin g c u s t o m s e t t i ngs This chapter explains the features available from the genie Advanced Home screen. This chapter contains the following sections: •...

  • Page 22: Internet Setup

    C3000 WiFi Cable Modem Router Internet Setup The Internet Setup screen is where you view or change ISP information.  To change the Internet settings: From the Advanced tab, select Setup > Internet Setup. Enter the settings for the IP address and DNS server. The default settings usually work fine.

  • Page 23: Wireless Setup

    C3000 WiFi Cable Modem Router • If your ISP gave you one or two DNS addresses, select Use These DNS Servers and type the primary and secondary addresses. • Otherwise, select Get Automatically from ISP. Note: If you get address not found errors when you go to a website, it is likely that your DNS servers are not set up correctly.
  • Page 24 C3000 WiFi Cable Modem Router Attack, UDP Flood, ARP Attack, Spoofing ICMP, Null Scan, and many others. This setting should be disabled only in special circumstances. • Default DMZ Server. This feature is sometimes helpful when you are playing online games or videoconferencing.

  • Page 25: Lan Setup

    C3000 WiFi Cable Modem Router Click the Apply button. LAN Setup The LAN Setup screen allows you to configure LAN services such as the IP address of the gateway and DHCP. The TCP/IP and DHCP default values work fine in most cases.

  • Page 26: Lan Setup Screen Fields

    C3000 WiFi Cable Modem Router LAN Setup Screen Fields Use this screen to view or change the LAN setup fields. LAN TCP/IP Setup • IP Address. The LAN IP address of the modem router. • IP Subnet Mask. The LAN subnet mask of the modem router. When combined with the...

  • Page 27: Address Reservation

    C3000 WiFi Cable Modem Router • Primary DNS server (if you entered a primary DNS address in the Internet Setup screen; otherwise, the LAN IP address of the modem router) • Secondary DNS server (if you entered a secondary DNS address in the Internet Setup...
  • Page 28 C3000 WiFi Cable Modem Router Click the Add button. In the IP Address field, type the IP address to assign to the computer or server. (Choose an IP address from the LAN subnet of the modem router, such as 192.168.0.x.) Type the MAC address of the computer or server.

  • Page 29: Chapter 4 Security

    Security K e ep u n wa n t ed c o nt e nt out o f y o u r n e t w o rk This chapter explains how to prevent objectionable content from reaching the computers and other devices that are connected to your network.

  • Page 30: Keyword Blocking Of Http Traffic

    C3000 WiFi Cable Modem Router Keyword Blocking of HTTP Traffic Use keyword blocking to prevent certain types of HTTP traffic from accessing your network. From the Advanced tab, select Security > Block Sites. Select one of the keyword blocking options: •...

  • Page 31: Block Services (Port Filtering)

    C3000 WiFi Cable Modem Router In the Trusted IP Address field, enter the IP address. Click the Apply button. Your changes are saved. Block Services (Port Filtering) Server computers perform services at the request of client computers. For example, web servers serve web pages, time servers serve time and date information, and game hosts serve data about other players’...

  • Page 32: Schedule Blocking

    C3000 WiFi Cable Modem Router The Block Services Setup screen displays: From the Service Type list, select the application or service to allow or block. The list already displays several common services, but you are not limited to these choices. To add any additional services or applications that do not already display, select User Defined.
  • Page 33 C3000 WiFi Cable Modem Router The following screen displays. Click the Add button. Set up the schedule for blocking keywords and services. • Days to Block. Select days on which you want to apply blocking by selecting the appropriate check boxes, or select Every Day to select the check boxes for all days.

  • Page 34: Chapter 5 Administration

    Administration M a na g in g y o ur n e t wo r k This chapter describes the modem router settings for administering and maintaining your modem router and home network. This chapter includes the following sections: • View Modem Router Status •...

  • Page 35: View Modem Router Status

    C3000 WiFi Cable Modem Router View Modem Router Status  To view modem router status and usage information: From the Advanced tab, select Administration > Gateway Status. The following screen displays. Cable Information The following settings are displayed: Hardware Version. The modem router model.

  • Page 36: Internet Port

    C3000 WiFi Cable Modem Router Internet Port The following settings describe details about the WAN Internet port: MAC Address. The MAC address of the WAN Internet port. IP Address/Mask. The IP address of the WAN Internet port. Connection. The type of WAN Internet port connection.

  • Page 37: Logs

    C3000 WiFi Cable Modem Router The following screen displays. When you select the Yes radio button, the modem router works as a gateway and provides connected devices with IP addresses. When you select the No radio button, the modem router works as a bridge and obtains IP addresses from the Internet service provider.

  • Page 38: Network Map

    C3000 WiFi Cable Modem Router The following screen displays. The log screen shows the following information: • Date and time. The date and time the log entry was recorded. • Source IP. The IP address of the initiating device for this log entry.

  • Page 39: Back Up Settings

    C3000 WiFi Cable Modem Router The following screen displays. The following fields display: Device Name. The name of the connected device. IP Address. The IP address of the connected device. MAC Address. The MAC address of the connected device. Interface. The way the device is connected; Ethernet1, Ethernet2, or WiFi interface.

  • Page 40: Restore Configuration Settings

    C3000 WiFi Cable Modem Router  To back up the configuration settings of the modem router: From the Advanced tab, select Administration > Backup Settings. Click the Back Up button. A copy of the current settings is saved. Choose a location to store the .cfg file that is on a computer on your network.

  • Page 41: Set Password

    C3000 WiFi Cable Modem Router Erase sets the user name to admin, the password to password, and the LAN IP address to 192.168.0.1, and enables the DHCP of the modem router. Set Password This feature allows you to change the default password that is used to log in to the modem router with the user name admin.

  • Page 42: Diagnostics

    C3000 WiFi Cable Modem Router The Event Logs screen displays. The log screen shows the following information: • Time. The time the event log entry was recorded. • Priority. The severity for this event log entry. • Description. A description of this event log entry.

  • Page 43: Traceroute Utility

    C3000 WiFi Cable Modem Router The following screen displays. In the Utility list, select Ping. Specify the following parameters for the ping utility. • Target. The IP address of the ping target computer. • Ping Size. The size (in bytes) of the ping packet.

  • Page 44: Ds Throughput Utility

    C3000 WiFi Cable Modem Router The following screen displays. In the Utility list, select Traceroute. Specify the following parameters for the traceroute utility. • Target. The IP address or host name of the computer you are tracing. • Max Hops. The maximum number of hops to allow when tracing the route.

  • Page 45: Us Throughput Utility

    C3000 WiFi Cable Modem Router The following screen displays. In the Utility list, select DS throughput. Click Start Test. The DS throughput results display.  To clear the results from the display: Click Clear Results. US Throughput Utility To display the ????????????, run the US throughput utility.

  • Page 46: Wireless Channel

    C3000 WiFi Cable Modem Router The following screen displays. In the Utility list, select US throughput. Click Start Test. The US throughput results display.  To clear the results from the display: Click Clear Results. Wireless Channel You can use the Wireless Channel screen to view wireless networks, or access points, in your area and to select and join a wireless network.
  • Page 47 C3000 WiFi Cable Modem Router The following screen displays: From this screen, you can view wireless access points in use in your area.  To check your Wireless channel: From the Advanced menu, select Administration > Wireless Channel. The following screen displays: Your network is shown in blue.

  • Page 48: Chapter 6 Advanced Settings

    Advanced Settings F i ne -t un ing y o ur n e t w or k This chapter describes the advanced features of your modem router. The information requires a solid understanding of networking concepts. It is for people who want to set up the modem router for unique situations such as when remote access from the Internet by IP or domain name is needed.

  • Page 49: Advanced Wireless Settings

    Keep Existing Wireless Settings. By default, the Keep Existing Wireless Settings check box is selected. NETGEAR recommends that you leave this check box selected. If you clear this check box, the next time a new wireless client uses WPS to connect to the modem router, the modem router wireless settings change to an automatically generated random SSID and security key.
  • Page 50 C3000 WiFi Cable Modem Router  To set up wireless card access: From the Advanced tab, select Advanced Setup > Wireless Features. Click the Set Up Access List button. Select the Turn Access Control On check box. If the Turn Access Control On check box is selected, and the access control list is blank, then no wireless computers or devices can connect to your wireless network.

  • Page 51: Port Forwarding And Port Triggering

    C3000 WiFi Cable Modem Router If the wireless computer or device you want displays in the list, click its radio button to capture its MAC address. Otherwise, type its MAC address. The MAC address is found on the computer or device.

  • Page 52: Port Triggering To Open Incoming Ports

    C3000 WiFi Cable Modem Router Your modem router creates an entry in its internal session table describing this communication session between your computer and the web server at www.example.com. Before sending the web page request message to www.example.com, your modem router...
  • Page 53 C3000 WiFi Cable Modem Router servers (such as FTP and IRC servers) send replies to multiple port numbers. Using the port triggering function of your modem router, you can tell the modem router to open more incoming ports when a particular outgoing port originates a session.

  • Page 54: Port Forwarding To Permit External Host Communications

    C3000 WiFi Cable Modem Router Port Forwarding to Permit External Host Communications In both of the preceding examples, your computer initiates an application session with a server computer on the Internet. However, you need to allow a client computer on the Internet to initiate a connection to a server computer on your network.

  • Page 55: How Port Forwarding Differs From Port Triggering

    C3000 WiFi Cable Modem Router How Port Forwarding Differs from Port Triggering The following points summarize the differences between port forwarding and port triggering: • Port triggering is used by any computer on your network, although only one computer can use it at a time.

  • Page 56: Add A Custom Service

    C3000 WiFi Cable Modem Router The following screen displays: Port Forwarding is selected as the service type. From the Service Name list, select the service or game that you host on your network. If the service does not display in the list, see Add a Custom Service on page 56.

  • Page 57: Edit Or Delete A Port Forwarding Entry

    C3000 WiFi Cable Modem Router The following screen displays: In the Service Name field, enter a descriptive name. In the Protocol list, select the protocol. If you are unsure, select TCP/UDP. In the Starting Port fields, enter the beginning port number.

  • Page 58: Set Up Port Triggering

    C3000 WiFi Cable Modem Router In the Port Forwarding/Port Triggering screen, configure the modem router to forward the HTTP service to the local address of your web server at 192.168.0.33. HTTP (port 80) is the standard protocol for web servers.
  • Page 59 C3000 WiFi Cable Modem Router Select the Port Triggering radio button. Clear the Disable Port Triggering check box if it is selected. Note: If the Disable Port Triggering check box is selected after you configure port triggering, port triggering is disabled. However, any port triggering configuration information you added to the modem router is retained even though it is not used.

  • Page 60: Dynamic Dns

    C3000 WiFi Cable Modem Router In the Service Name field, type a descriptive service name. No spaces are allowed for the service name field. In the Service User list, select Any (the default) to allow any computer on the Internet to use this service.

  • Page 61: Remote Management

    C3000 WiFi Cable Modem Router The following screen displays: Register for an account with one of the Dynamic DNS service providers whose names display in the Service Provider list. Select the Use a Dynamic DNS Service check box. Select the name of your Dynamic DNS service provider. If your Dynamic DNS service provider is DynDNS.org, for example, select www.dyndns.org.
  • Page 62 C3000 WiFi Cable Modem Router  To set up remote management: From the Advanced tab, select Advanced Setup > Remote Management. Select the Turn Remote Management On check box. Under Allow Remote Access By, specify the external IP addresses to be allowed to access the modem router’s remote management.

  • Page 63: Universal Plug And Play

    C3000 WiFi Cable Modem Router For example, if your external address is 134.177.0.123 and you use port number 8080, enter http://134.177.0.123:8080 in your browser. Universal Plug and Play Universal Plug and Play (UPnP) helps devices, such as Internet appliances and computers, to access the network and connect to other devices as needed.
  • Page 64 C3000 WiFi Cable Modem Router Advertisement Time to Live. The time to live for the advertisement is measured in hops (steps) for each UPnP packet sent. The time to live hop count is the number of steps a broadcast packet is allowed to propagate for each UPnP advertisement before it disappears.

  • Page 65: Chapter 7 Troubleshooting

    Troubleshooting F i nd a n d f ix c o mmo n is s ues This chapter gives information about troubleshooting your C3000 WiFi Cable Modem Router. For the common problems listed, go to the section indicated. • Have I connected the modem router correctly?

  • Page 66: Using Leds To Troubleshoot

    Check that you are using the 12V DC power adapter from NETGEAR for this product. If the error persists, you have a hardware problem. Contact technical support.

  • Page 67: Troubleshoot The Isp Connection

    C3000 WiFi Cable Modem Router Note: If the IP address of your computer is shown as 169.254.x.x: Recent versions of Windows and Mac OS generate and assign an IP address when the computer cannot reach a DHCP server. These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the modem router and reboot your computer.

  • Page 68: Test The Lan Path To Your Gateway

    C3000 WiFi Cable Modem Router Test the LAN Path to Your Gateway You can use ping to verify that the LAN path to your modem router is set up correctly.  To ping the modem router from a PC running Windows 95 or later: From the Windows toolbar, click the Start button and select Run.

  • Page 69: Wireless Performance And Modem Router Location

    • Away from large metal surfaces. • To reduce interference when using more than one access point, NETGEAR recommends using 5 channel spacing between adjacent access points (for example, use Channels 1 and 6, or 6 and 11). The time that it takes to establish a wireless connection can vary depending on both your security settings and the modem router location.

  • Page 70: Appendix A Supplemental Information

    Supplemental Information This appendix includes the following sections. • Factory Default Settings • Technical Specifications...

  • Page 71: Factory Default Settings

    C3000 WiFi Cable Modem Router Factory Default Settings To return the modem router to its factory settings, press and hold the Restore Factory Settings button for over 7 seconds. The modem router resets and returns to the factory configuration settings shown in the following table.

  • Page 72: Technical Specifications

    C3000 WiFi Cable Modem Router Factory Default Settings (continued) Wireless Transmission speed Auto (continued) Country/region United States in the US; otherwise varies by region RF channel Auto Operating mode n, g, and b Data rate Best Output power Full Access point...
  • Page 73 We, NETGEAR, Inc., 350 East Plumeria Drive, San Jose, CA 95134, declare under our sole responsibility that the C3000 WiFi Cable Modem Router complies with Part 15 Subpart B of FCC CFR47 Rules. Operation is subject to the following two conditions: •...

  • Page 74: Fcc Caution

    Canadian Department of Communications Radio Interference Regulations This digital apparatus (C3000 WiFi Cable Modem Router) does not exceed the Class B limits for radio-noise emissions from digital apparatus as set out in the Radio Interference Regulations of the Canadian Department of Communications.
  • Page 75 Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps. Interference Reduction Table The following table shows the recommended minimum distance between NETGEAR equipment and household appliances to reduce interference (in feet and meters). Household Appliance...
  • Page 76 C3000 WiFi Cable Modem Router Notification of Compliance...

This manual is also suitable for:

C3700

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