ATN XTV 131 User Manual page 28

If you are having any other issues, call us so we can help you out. If you want to call us, please
make sure that your internet connection is working, and you can access websites using a regular
PC. And make sure also the cables are properly connected and there is no problem with the port
or cable that runs between the router and the receiver.
Note: if you are having a choppy picture when trying to access all channels on your receiver, then
you might be experiencing network connectivity issues, to verify, go to this website:
http://www.speedtest.net
If you get a speed of less than 2 Mbps, then there is an issue with your internet connection, and
you need to check with your ISP to see if the problem is with your cable modem or router or your
ISP. Once the issue has been resolved, then the picture should display normally and you should
get a clear and stable picture afterward.
14- Billing Questions:
If you are having issues with a charge on your credit card that you think it is incorrect, or the
improper amount was charged, or any billing questions whatsoever, you should contact the
billing department immediately, billing department is available between 10 am till 7 pm Eastern
Time (Monday Through Friday Between 10 am till 7 pm).
The Billing Department Contact Number is:
You need to contact this number if also your subscription expired, or if you are having trouble activating
your receiver or if your credit card information has expired.
When calling please have the following information ready:
-
Your Full Name
-
Your Receiver's Serial Number located on the bottom of the IPTV Box.
-
Your Receiver's MAC Address (if required) located on the bottom of the IPTV Box.
Note: The Receiver serial number starts with XVxxxxx where the "X" is the digits on the receiver.
and run the test there.
1-855-872-4788
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