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SILENT KNIGHT 9500 Installation Manual

SILENT KNIGHT 9500 Installation Manual

Desktop digital alarm receiver
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SILENT KNIGHT
MODEL 9500
Installation Manual
Desktop Digital
Alarm Receiver
Part Number 151059F, 01/03

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  • Page 1 SILENT KNIGHT MODEL 9500 Desktop Digital Alarm Receiver Installation Manual Part Number 151059F, 01/03...

  • Page 2: Table Of Contents

    Hardware: ............................1-1 Software: ............................1-2 Optional Accessories ..........................1-2 Formats Compatible with the 9500 ......................1-3 9500 Supported SIA Digital I-III Levels ....................1-4 How to Use this Manual ........................... 1-5 Terminology ............................. 1-5 What’s in the Box ............................ 1-6 How to Contact Silent Knight ........................
  • Page 3 Model 9500 Central Station Receiver Installation/Operation Manual Section 4 Operation ..............................4-1 Touchpad Function Buttons ........................4-1 Displays ..............................4-3 4.2.1 LED Displays ............................ 4-3 4.2.2 LCD Status Display .......................... 4-3 4.2.2.1 Adjusting LCD Contrast ......................4-4 4.2.2.2 LCD Abbreviations ........................ 4-5 Initial System Power Up ..........................
  • Page 4 Content Section 5 Programming ............................5-1 How to Enter Program Mode ........................5-1 5.1.1 Programming Fields .......................... 5-1 5.1.2 How to Maneuver Around in Program Mode ................... 5-2 Programming Choices ..........................5-2 General Options ............................5-3 5.3.1 Operation Mode ..........................5-7 5.3.1.1 How to change the operation mode ..................
  • Page 5 Model 9500 Central Station Receiver Installation/Operation Manual 5.4.2 Edit Line Card ..........................5-40 5.4.2.1 Handshake Sequence ......................5-42 To Change the Handshake Sequence Number: ................5-43 To Change the Format Group: ....................5-43 To Change the Handshake Delay Time: ..................5-44 To Change the Handshake Duration Time: .................
  • Page 6 8.2.5 Good Data with Bad Data ......................... 8-5 8.2.6 Validation Byte (V-Byte) ........................8-6 8.2.7 System Messages ..........................8-6 8.2.8 Communication from a Computer to the 9500 ................. 8-7 8.2.8.1 ACKing And NACKing Data ....................8-7 8.2.8.2 Link Test ..........................8-8 SIA CIS (Computer Interface Standard) ....................
  • Page 7 Model 9500 Central Station Receiver Installation/Operation Manual 8.4.4 Test Record ............................. 8-22 8.4.5 OKAY Record ..........................8-23 8.4.6 ACKing and NACKing Data ......................8-23 ITI Computer Interface Format ......................8-24 8.5.1 Convention Used In This Section ....................8-24 8.5.2 General Record Structure ........................ 8-24 8.5.3 Report Record ..........................
  • Page 8 8.9.2 Acron 11 Digit with Zero or Space ....................8-53 8.9.3 FBII Superfast ..........................8-54 8.9.4 CP-220 Contact ID® ........................8-54 8.9.5 CP-220 Silent Knight FSK Formats ....................8-55 8.9.5.1 Format 0 ..........................8-55 8.9.5.2 Format 1 (FSK 1) ......................... 8-55 8.9.5.3 Format 6 (FSK 2) .........................
  • Page 9 Model 9500 Central Station Receiver Installation/Operation Manual viii 151059...

  • Page 10: System Overview

    System Overview This manual describes installation, operation, and programming of the Model 9500 Central Station Receiver. The 9500 is a dual line desk-top receiver. This section will list features, optional accessories, compatible formats, and SIA options supported. This section also contains conventions held throughout the manual, terminology relevant to this product, and other information.

  • Page 11: Software

    English or Spanish language display. Optional Accessories The following accessories for the Model 9500 receiver are available from Silent Knight Sales Department unless otherwise indicated. You can contact Silent Knight Sales Department by phone or by mail. The Sales Department’s toll free and local numbers are 800-446-6444 and 612-493-6435.

  • Page 12: Formats Compatible With The 9500

    The 9500 receiver is compatible with all Silent Knight UL listed communicators. Table 1-2 shows the formats that the 9500 receiver can decode and the handshake frequency groups which accommodate that format (see Section 5.4 for line card programming). Each line card can decode every format listed below.

  • Page 13: 9500 Supported Sia Digital I-Iii Levels

    Model 9500 Central Station Receiver Installation/Operation Manual 9500 Supported SIA Digital I-III Levels Table 1-3 compares the 9500 receiver to SIA Digital Compatibility Levels I, II, and III and indicates which of them we comply with. Table 1-3: 9500 and SIA Levels I-III comparison...

  • Page 14: How To Use This Manual

    System Overview How to Use this Manual This manual contains information on how to install, operate and program the 9500 receiver. Silent Knight strongly suggests that the manual be reviewed in its entirety to become familiar with procedures and parameters of the product. Once you are familiar with the product, the manual can be used as a reference document.

  • Page 15: What's In The Box

    Model 9500 Central Station Receiver Installation/Operation Manual What’s in the Box This section contains a list of the parts that are shipped with the 9500 receiver and a brief description of their intended use. Item Quantity Description Alert Relay Wiring Harness...

  • Page 16: Agency Requirements

    This device may not be connected directly to coin telephones or party line services. This device cannot be adjusted or repaired in the field. In case of trouble with the device, notify the installing company or Silent Knight for an RMA and then return it to: Silent Knight Security Systems...

  • Page 17: Ul Requirements

    2.3.1 Hardware Requirements 1. A second 9500 must be installed as a backup in case the primary 9500 fails. The backup system must be able to take over within 30 seconds. (Note: This requirement does not apply to burglary-only installations.) 2.

  • Page 18: Installation

    Section 3 Installation This section contains information necessary to install a 9500 Central Station Receiver. IMPORTANT! Do not connect power to the system until you have read these instructions carefully. Environmental specifications • Temperature range is 32º to 120º F.

  • Page 19: Overview

    Model 9500 Central Station Receiver Installation/Operation Manual Overview The 9500 is assembled at the factory. One line card is shipped with the 9500 receiver. Follow the procedures described in Section 3.4 to install additional line cards. Display Display Touchpad Figure 3-1 Model 9500 Front View...
  • Page 20 Phone Line Connector Strain Relief Tie Wrap Holders Phone Line Parallel Printer Port Slot Serial Ports Figure 3-3 Model 9500 Rear View Cover Screws (Two on each side) Flip Leg Down to Raise Up Front Figure 3-4 Side View 151059...

  • Page 21: Line Card Installation

    To reduce the risk of electrical shock and damage to the receiver, follow these steps in the order they are listed here. 1. Remove the 9500’s cover by unscrewing the four cover screws located on both sides of the receiver. (See Figure 3-4 for the cover screw locations.) 2.

  • Page 22: Removing Line Cards

    7. Power up the 9500. See Section 3.8 and 3.9 for AC and battery connections. 8. Replace the 9500’s cover and screw in the cover screws to hold the cover in place. If you are simply replacing a line card with another card of the same type and are using the same format settings, your installation is now complete.

  • Page 23: Telephone Line Connection

    7-foot phone cord (provided with each line card). Use the following procedure to connect phone lines to the 9810 line cards: 1. Remove the cover of the 9500 receiver by loosening cover screws. (See Figure 3-4 for cover screws locations.) 2.

  • Page 24: Parallel Printer Connection

    Installation Parallel Printer Connection The 9500 Receiver connects to model SK320 printer for UL applications. To connect the SK320 to the 9500 receiver follow these steps: 1. Connect the standard parallel printer cable to the parallel printer port on the back of the 9500 receiver.

  • Page 25: Printer Cable Pin-Outs

    Model 9500 Central Station Receiver Installation/Operation Manual 3.7.1 Printer Cable Pin-Outs 25 pin printer cables are a standard items at most electronic stores, however, if you create your own cable, use the pin description in Table 3-1. Table 3-1: External Printer Cable Pin Description...

  • Page 26: Remote Alert Output

    3.7.3 Remote Alert Output 1. Plug the Relay wiring harness onto the connector on the back of the 9500 receiver. (See Figure 3-8.) Note: The remote alert output is a form C relay with a normally open or a normally closed wire.

  • Page 27: Ac Power Cord Connection

    (down) position. See Figure 3-2 and Figure 3-10. 2. Connect the appropriate end of the power cord into its receptacle on the back of the 9500. 3. Plug the three-pronged end of the power cord into a 120 VAC 60 Hz outlet (three-prong type only).
  • Page 28 Installation 3. Connect the AC wire to the Receiver AC pigtailed power cable. See Figure 3-9. Pigtailed Power Cable Return (Neutral) Line (Hot) Wires Wires Ground Wires AC Wire Figure 3-9 AC Wire Connection To Receiver Pigtail 4. Plug the wired pigtail into the AC receptacle on the back of the receiver. See Figure 3-3. 5.

  • Page 29: Switching To A 230 Vac Power Supply

    Model 9500 Central Station Receiver Installation/Operation Manual 3.8.3 Switching to a 230 VAC Power Supply 1. Remove the cover by unscrewing the four cover screws. (See Figure 3-4 for locations of cover screws.) 2. Turn the main power switch to the “off” position. (See Figure 3-10.) 3.

  • Page 30: How To Verify Earth Ground

    3.8.4 How to Verify Earth Ground To verify earth ground at the AC outlet the 9500 receiver is powered from, use the following steps: 1. Measure the AC voltage between the center ground post and each side of the outlet (see A &...

  • Page 31: Battery Connection

    Model 9500 Central Station Receiver Installation/Operation Manual Battery Connection To install the 6712 backup battery follow these steps: Note: The 6712 (12VDC 7ah battery) will provide a minimum of 4 hours of battery backup power. (See 2.3.2 for UL requirements.) 1.
  • Page 32 2. Connect the RED terminal to the positive (+) side of the battery. Figure 3-13 Battery Connections 3. Connect the BLACK terminal to the negative (-) side of the battery. Note: Incorrect polarity can damage the battery and the 9500. 151059 3-15...

  • Page 33: Automation Computer Connection

    Model 9500 Central Station Receiver Installation/Operation Manual 3.10 Automation Computer Connection An automation computer can be connected to Com Port 1 on the 9500 receiver. Com Port 1 is a 9-pin DTE port. Refer to Section 8 for details on automation communication protocols. The diagrams below describe some of the cable options.

  • Page 34: Operation

    This section covers information on how to operate the 9500 Receiver. Touchpad Function Buttons The front panel of the 9500 is made up of; a touchpad, containing numbers, arrows and buttons; a LCD display; and an array of LED indicators. (See Figure 4-1.)
  • Page 35 Model 9500 Central Station Receiver Installation/Operation Manual Table 4-1 displays each individual touchpad key and describes its function in each operating mode. Table 4-1: Touchpad Buttons Description Operating Modes Name Normal Programming Up Arrow Display previous event. Go back to previous choice or character.

  • Page 36: Displays

    The status display is a 4-line 20 character (each line) back-lit LCD that shows the various alarm and function messages. It functions in all modes of operation (normal and programming mode). As the 9500 acknowledges calls and messages, it updates the calls on the LCD and silences the alert tone.

  • Page 37: Adjusting Lcd Contrast

    Model 9500 Central Station Receiver Installation/Operation Manual 4.2.2.1 Adjusting LCD Contrast The LCD is factory set at the highest contrast level and for most installations will not need to be adjusted. Use these steps to change the LCD contrast if the brightness of the room or the location in which the receiver is located should require a contrast change: 1.

  • Page 38: Lcd Abbreviations

    Operation 4.2.2.2 LCD Abbreviations Many of the words used on the LCD are abbreviated to accommodate 20 characters per line. Table 4-3 compares the event that is reported to how it is output to the LCD and printer. Table 4-3: LCD and Printer Abbreviations Event Printer Alarm...

  • Page 39: Initial System Power Up

    Model 9500 Central Station Receiver Installation/Operation Manual Initial System Power Up Apply power to the 9500 by plugging in the AC power cable and then turning the main power switch “on” (see Figure 3-2 and Figure 3-3). When the 9500 powers up, the display will go through the routine shown in Figure 4-4.

  • Page 40: Log On / Log Off

    Log On / Log Off Persons operating the 9500 must log on and off the system. This is a way of keeping track of whom is operating the system at any given time.You can program a total of 40 codes. Each code will be assigned to one of two user profiles (Installer profile or Operator profile).

  • Page 41: Default User Codes

    Model 9500 Central Station Receiver Installation/Operation Manual 4.4.3 Default User Codes At initial power up, the system provides two default user codes. User code 1 defaults with an Installer profile and user code 2 defaults with an Operator profile. Table 4-5 shows the default codes and their profiles.

  • Page 42: How To Log Off The System

    Operation 4.4.5 How to log off the system. Follows these steps to properly log off the system: 1. Press the button. The LCD will display #nn User Name Log Out Note: This screen will time out after 15 seconds. 2. Enter your PIN code. (See Table 4-5 for default codes.) 3.

  • Page 43: Modes Of Operation

    Model 9500 Central Station Receiver Installation/Operation Manual Modes of Operation This section describes the different modes of operation for the 9500 Receiver (normal mode and programming mode) and the options available in them. 4.5.1 Normal Mode Normal mode consists of three options, one if the receiver is intended to be used with a automation system, one for manual operation, and one to just log the events without manual acknowledgments or automation communication.

  • Page 44: Main Menu

    Operation Main Menu This section gives detailed information about the items available in the Installer/operator menu options, which this manual will refer to as the main menu. The menu items available to each logged on user is dependent on the profile assigned to that user (see Table 4-4 for menu items for each profile).

  • Page 45: How To Maneuver Through Main Menu

    Model 9500 Central Station Receiver Installation/Operation Manual 4.6.2 How to Maneuver Through Main Menu Figure 4-6 indicates what keys on the touchpad are used to maneuver through the Main Menu. Figure 4-6 Main Menu Controls 4-12 151059...

  • Page 46: Call History

    Operation 4.6.3 Call History Call history displays the calls that are in the history buffer. Line Card No. Account Number Event Reference (Up to Eight Digits) No. (0001-9999) Reason for Call Number and order of events for this report Zone Number Month &...

  • Page 47: System Info

    Model 9500 Central Station Receiver Installation/Operation Manual 4.6.5 System Info System Info is a non-editable screen that displays the model number, the software revision, software date code, receiver ID number. If a down arrow is pressed, the display will show the line card firmware information, which includes the model number, the software revision, the software date code, and letter revision.

  • Page 48: Set Time & Date

    Operation 4.6.6 Set Time & Date If Set Time & Date, is selected the operator can change the time and date currently displayed on the receiver. (See Figure 4-10 for setting time and date procedure.) Figure 4-10 Setting Time and Date Program Sequence 151059 4-15...

  • Page 49: System Restart

    Model 9500 Central Station Receiver Installation/Operation Manual 4.6.7 System Restart System restart allows the operator or installer to restart the receiver. An installer has the option to set the receiver back to factory default settings, while an operator can only restart the receiver.

  • Page 50: Printer Menu

    Operation 4.6.8 Printer Menu In the print menu you can print customized reports by the type of alarm (as defined by UL 864, Section 72.15F), edit the desired print output, configure output for your printer. Figure 4-12 Print Menu Items Table 4-6: Printer Menu Choices Printer Menu Choice 1...

  • Page 51: Print Report

    Model 9500 Central Station Receiver Installation/Operation Manual 4.6.8.1 Print Report Through the print report option you can choose to print the call history, system history, system configuration information, or just print a test page. Figure 4-13 Print Report Menu Items...

  • Page 52: How To Print System History

    Operation 6. Press the button to move through the call history menu choices. See Figure 4-14. 7. When the equal sign highlights the call history items you desire to print for this report press to toggle the setting between Y (yes print) or N (don’t print). 8.

  • Page 53: How To Print System Configuration

    Model 9500 Central Station Receiver Installation/Operation Manual How to Print System Configuration Follow these steps to print the system configuration: 1. Log on to the receiver (see Section 4.4.4 for log on procedure). 2. Press the button to view the main menu items.

  • Page 54: How To Print A Test Page

    Operation How to Print a Test Page Follow these steps to print a test page: 1. Log on to the receiver (see Section 4.4.4 for log on procedure). 2. Press the button to view the main menu items. 3. Press for the printer menu.
  • Page 55 Model 9500 Central Station Receiver Installation/Operation Manual 5. Press the button to move through the event format choices. (See Table 4-6 for choice definitions) Table 4-7: Event Format Choices and Meaning Event Format Choices Meaning Options Y (Yes) Y = date and time will print for each report message to the printer.

  • Page 56: Configure Printer

    Operation 4.6.8.3 Configure Printer Depending on the printer you are using it may require that this be set to either carriage return or carriage return with a line feed. Follow these steps to configure the printer: 1. Log on to the receiver (see Section 4.4.4 for log on procedure). 2.

  • Page 57: Program Menu

    Model 9500 Central Station Receiver Installation/Operation Manual 4.6.9 Program Menu If program is selected from the main menu the system will enter into “Program Mode”. (See Section 4.5 for information on modes of operation.) In program mode you can program all the general options, line card options, and user list.

  • Page 58: Phantom Menu

    Operation 4.6.10.1 Phantom Menu The phantom menu contains list of various communication format phantom signals (see Table 4-8) that can be used to test the receiver or automation software configurations. For example, you set a linecard parameters for a particular communications format and would know like to verify that this new configuration will communicate with other communication formats, you can send phantom signals in the formats you wish to test that linecard with.

  • Page 59: Message Que

    Model 9500 Central Station Receiver Installation/Operation Manual 4.6.10.2 Message Que Message Que gives a visual indication of how full is the message queue. It does this with both a percentage indication and a bar graph (made of *’s). Each * is approximately 5%.

  • Page 60: Format

    Operation 4.6.10.4 Format Format designates the type of output you wish for the Event Log report. The output format can be in raw ASCII, a printer format, or one of the receivers automation communication formats (see Section 8 for automation protocols). Information after the dash indicated the format presently chosen.

  • Page 61: Lc Statistics

    Model 9500 Central Station Receiver Installation/Operation Manual 4.6.10.6 LC Statistics LC (Line Card) statistics allows you to view the call statistics of a specific line card in comparison to the total number of call received. Figure 4-23 Line Card Statistics Display To view a line cards call statistics, follow these steps: 1.

  • Page 62: Port Status

    Operation 4.6.10.7 Port Status Port status allows you to view the current status of any of the communication ports. To view the status of one of the communication ports, follow these steps: 1. From the installer menu (See Section 4.4) press for Diagnostic menu.

  • Page 63: Listen-In And Hang Up

    Listen-In Account List (see Section 5.4.2.4). When a listen-in call is received by the 9500, the LCD display will indicate the account number and (depending on the panel) the listen-in timeout period. The listen-in LED on the linecard will be illuminated to confirm the line card indication.

  • Page 64: Pbx Operation

    Because there are so many variations in dialer parameters and phone line conditions, the only way to be absolutely certain that all subscribers can communicate with the 9500 is to test every subscriber’s dialer individually. Subscribers must test their communicators every 30 days to make sure the 9500 receives the information.
  • Page 65 Model 9500 Central Station Receiver Installation/Operation Manual 4-32 151059...

  • Page 66: Programming

    Section 5 Programming This section lists the programmable features in programming mode and the procedures for each of them. The options available are general options, line card options, and user options. How to Enter Program Mode Follow these steps to enter into program mode: 1.

  • Page 67: How To Maneuver Around In Program Mode

    Model 9500 Central Station Receiver Installation/Operation Manual 5.1.2 How to Maneuver Around in Program Mode Figure 5-1 shows what keys on the touchpad are used to maneuver in program mode. Figure 5-1 Programming Controls Programming Choices In programming mode your first set of choices are general options, line card options, and user list.

  • Page 68: General Options

    Programming General Options The features available for programming under general options are operation mode, display options, communications, and system options. Figure 5-3 General Options Display Table 5-2 list the available choices under General Options and gives a description of those choices.
  • Page 69 Model 9500 Central Station Receiver Installation/Operation Manual Table 5-2: General Options Items and Description General Options Level 1 Choices Level 2 Choices Level 3 Choices Comments Items Code If “English” is selected then the printer FSK1 and LCD output for calls of these English (default) formats will be text descriptions.
  • Page 70 Programming Table 5-2: General Options Items and Description General Options Level 1 Choices Level 2 Choices Level 3 Choices Comments Items Com1 Unused/Automation/ Rules for Port Configuration: Printer/ 1. Functions in Brackets [ ] will not Com2 Unused/[Auto Bkp]/ appear unless “Automation” is [Auto Bkp Prn]/ selected for Com1 function.
  • Page 71 Model 9500 Central Station Receiver Installation/Operation Manual Table 5-2: General Options Items and Description General Options Level 1 Choices Level 2 Choices Level 3 Choices Comments Items Printer Yes or No See Section 5.3.3.6. Bkp Printer Yes or No Auto Comp...

  • Page 72: Operation Mode

    Programming 5.3.1 Operation Mode Operation mode chooses how the receiver will operate in normal mode (manual, automatic or log only operation). Table 5-3 breaks down the choices available under operation mode menu item. In normal operating mode the display indicates the current operation mode Figure 5-4 Normal Operating Mode Display Indicating Manual Operation Table 5-3: Operation Mode Choices and Descriptions...

  • Page 73: How To Change The Operation Mode

    Model 9500 Central Station Receiver Installation/Operation Manual 5.3.1.1 How to change the operation mode Follow these steps to change the operation mode of the receiver: 1. Log on to the receiver. (See Section 4.4.4 for log on procedure.) 2. Press button.

  • Page 74: Display Options

    Programming 5.3.2 Display Options Display options lets you customize the visual outputs of the receiver. These items include language formats, the time display, how events are sorted to the LCD display, or whether or not to hold unacknowledged events. Table 5-4 lists the available choices and gives a description of those choices.

  • Page 75: How To Change Language Display

    Model 9500 Central Station Receiver Installation/Operation Manual Table 5-4: Display Options and Descriptions Display Menu Choices Default Comments Items FSK1 English If “English” is selected then the printer and LCD output for calls of these formats will be text descriptions. If “Code” is selected then the printer...

  • Page 76: How To Change Time Format Display

    Programming 5.3.2.2 How to Change Time Format Display 1. Enter program mode. (See Section 5.1.) 2. Press for general options. 3. Press for display options. 4. Press until the display flashes on the time format field. 5. Press the button until the display flashes on the desired setting. 6.

  • Page 77: How To Edit Iti Options

    Model 9500 Central Station Receiver Installation/Operation Manual 5.3.2.5 How to Edit ITI Options If one of the following ITI options is turned on (set to Yes) then the LCD and printer outputs will include that information. • Attempts • CPU Time •...

  • Page 78: How To Edit Format (Fmt) Options

    Programming 5.3.2.6 How to Edit Format (FMT) Options 1. Enter program mode. (See Section 5.1.) 2. Press for general options. 3. Press for display options. 4. Press until the display flashes on the FMT field. 5. Press 6. Press the button until the display hilights on the desired format.

  • Page 79: Communications

    Model 9500 Central Station Receiver Installation/Operation Manual 5.3.3 Communications In the communication option the installer can configure the communication ports, automation configuration, annunciator configurations, and the auxiliary relay configurations. Figure 5-6 Communications Options Menu Table 5-5 list the available choices and gives a description of those choices.
  • Page 80 Programming Table 5-5: Communications Options and Description Communications Choices Options Default Comments Menu 38400 19200 9600 7200 4800 Baud 2400 1200 D (# Data Bits) Com Port 1 S (# Stop Bits) Even P (Parity) None Port Monitor Hdwr Unidirectional communication F (Flow) Sfwr Bi-Direction communication...
  • Page 81 Model 9500 Central Station Receiver Installation/Operation Manual Table 5-5: Communications Options and Description Communications Choices Options Default Comments Menu SIA CIS See Section 5.3.3.5 for programming steps. SIA 2000 output same as SIA CIS output. SIA 2000 See Section 8 for more information on automation formats.
  • Page 82 Programming Table 5-5: Communications Options and Description Communications Choices Options Default Comments Menu Yes = will annunciate if an event, trouble or fault condition Printer occurs. No = no annunciation if an event, trouble or fault condition occurs. Bkp Printer See Section 5.3.3.7 for programming steps.

  • Page 83: How To Set Up Port Function

    Model 9500 Central Station Receiver Installation/Operation Manual 5.3.3.1 How to Set Up Port Function Port functions set up how each of the communication ports will be used. Before you start to set up the port functions review the rules for port functions in Table 5-5.

  • Page 84: How To Set Com Port 2 Parameters

    Programming 5.3.3.3 How to Set Com Port 2 Parameters Set the baud rate, the number of data bits, number of stop bits, the parity, and the flow control (see Table 5-5 for choice details). 1. Enter program mode. (See Section 5.1.) 2.

  • Page 85: How To Edit Init String (Par Port)

    Model 9500 Central Station Receiver Installation/Operation Manual 5.3.3.4 How to Edit Init String (Par Port) An initialization string can be used to customize the output to the device connected to a port on the receiver. For example, you can skip over perforations, set proportional spacing, or condense the print output to a printer.

  • Page 86: To Clear An Init String

    Programming To clear an init string: 1. At the Clear String=N field, press until the desired option flashes. See Figure 5-7. 2. Press 3. Press to exit menu. 5.3.3.5 How to Set Automation Communication Through this option the automation communication format and parameters can be set up. (See Table 5-5 for format choices.) How to Set the Format Follow these steps to set the automation communication format.

  • Page 87: How Enable Or Disable Hex Mode

    Model 9500 Central Station Receiver Installation/Operation Manual How Enable or Disable Hex Mode When Hex Mode is enabled, any call data that is determined to be bad will output in a Hex format. This feature is only available if SK 9000 automation protocol is selected.

  • Page 88: Time (Period Of Heartbeat)

    Programming 7. Press 8. If you wish to exit, press until you exit this menu. Time (Period of Heartbeat) This option determines how often the heartbeat is sent to the automation computer. For example, if the time is set to 60 seconds (default setting) then a heartbeat will be sent every 60 seconds.

  • Page 89: Ack Time (Acknowledge Time)

    Model 9500 Central Station Receiver Installation/Operation Manual Ack Time (Acknowledge Time) The acknowledge time is the duration that the receiver will wait for a response from the automation computer after a data packet has been sent. Data packets include all reports and heartbeats.

  • Page 90: Iti Options (Only Visible If Iti Gen Or Iticomp Formats Are Chosen)

    Programming ITI Options (Only Visible if ITI Gen or ITIComp Formats are Chosen) These are options particular to the ITI automation format and can only be edited if one of these formats is used to communicate with the automation computer. See Sections 8.4 and 8.5. Follow these steps to set the ITI options: 1.

  • Page 91: Log Recs (For Iti Formats)

    Model 9500 Central Station Receiver Installation/Operation Manual Log Recs (For ITI Formats): 1. At the flashing Log Recs field press the button until the display flashes on the desired setting. 2. Press 3. If you wish to exit, press until you exit this menu.
  • Page 92 Programming 3. If you wish to exit, press until you exit this menu. 151059 5-27...

  • Page 93: How To Configure The On-Board Annunciator Outputs

    Model 9500 Central Station Receiver Installation/Operation Manual 5.3.3.6 How to Configure the On-board Annunciator Outputs Program what will give a trouble annunciation or what will not annunciate from the on-board annunciator. 1. Enter program mode. (See Section 5.1.) 2. Press for general options.
  • Page 94 Programming Table 5-8: On-board Annunciator and Auxiliary Relay Options Option Choices Comments Y (Yes) Y = The on-board annunciator will beep if there is an error condition. Printer N (No) N = No on-board annunciation if an error condition exist. Y (Yes) Bkp Printer N (No)

  • Page 95: How To Configure The Auxiliary Relay Outputs

    Model 9500 Central Station Receiver Installation/Operation Manual 5.3.3.7 How to Configure the Auxiliary Relay Outputs Program what will give a trouble output to the auxiliary relay contact. (To program the normal state of the auxiliary relay see Section 5.3.4.) 1. Enter program mode. (See Section 5.1.) 2.

  • Page 96: System Options

    Programming 5.3.4 System Options In system options you can configure the backup battery configuration, the receiver ID number, and the normal state of the auxiliary relay. Figure 5-8 System Options Display Table 5-9 list the available choices and gives a description of those choices. Table 5-9: System Options System Options Choices...

  • Page 97: How To Change Backup Battery Setting

    Model 9500 Central Station Receiver Installation/Operation Manual 5.3.4.1 How to Change Backup Battery Setting Through system options the backup battery can be configured for the type of backup battery your installation site requires. 1. Enter program mode. (See Section 5.1.) 2.

  • Page 98: How To Configure Output For Bad Data Blocks

    Programming 5.3.4.3 How to Configure Output for Bad Data Blocks This feature selects how bad data blocks will be sent from the receiver to the automation computer. If Strip Bad is selected then an indicator will be sent to the automation computer when a bad data block is received, but the actual bad data block will not be sent.

  • Page 99: How To Set The Normal State Of The Auxiliary Relay Contact

    Model 9500 Central Station Receiver Installation/Operation Manual 5.3.4.4 How to Set the Normal State of the Auxiliary Relay Contact The auxiliary relay contact is a Form C relay. This feature allows you to set the state of the auxiliary relay normally open contact when power is applied to the receiver.

  • Page 100: Message Queue Options

    Programming 5.3.5 Message Queue Options Set the percentage of how full the message queue must be before a “Message Queue Warning' and “Message Queue Warning Restore” occur. See Section 7 for trouble messages. Figure 5-9 Message Queue Display Note: The “Warning On” can be set from 10% to 99%, the “Warning Off” can be set from 1% to 90%. A mini- mum separation of 5% will be set between the On % and the Off %.

  • Page 101: Set The Message Queue Warning Off Level

    Model 9500 Central Station Receiver Installation/Operation Manual 5.3.5.2 Set the Message Queue Warning Off Level Set the percentage level where the receiver will indicate a restore condition for a “Message Queue Warning”. 1. Enter program mode. (See Section 5.1.) 2. Press for general options.

  • Page 102: Line Card Menu

    Programming Line Card Menu Through the line card menu you can add a new line card, edit, clear, or view existing line cards. Figure 5-10 Choosing Line Card Menu and Line Card Program Menu Items 151059 5-37...
  • Page 103 Model 9500 Central Station Receiver Installation/Operation Manual Table 5-10 lists the menu options available under line card menu. Table 5-10: Line Card Menu Options Line Card Choice Choice Choice Default Comments Menu Use Defaults Add Line card Line card #...
  • Page 104 Programming Table 5-10: Line Card Menu Options Line Card Choice Choice Choice Default Comments Menu 1. 064 (3.2 sec) For more information see page 5-47 2. 010 (500ms) 3. 064 (3.2 sec) 0-255 In 50ms Handshake Wait periods 4. 064 (3.2 sec) 5.
  • Page 105 Model 9500 Central Station Receiver Installation/Operation Manual Table 5-10: Line Card Menu Options Line Card Choice Choice Choice Default Comments Menu 1-15 in 2.0 08 (16.0VDC) See page 5-51 for more Threshold VDC steps information. Line Options (Continued) 020 (20 Sec)
  • Page 106 Programming Table 5-10: Line Card Menu Options Line Card Choice Choice Choice Default Comments Menu Add Acct/ See Section 5.3.2.5. None SCode Edit Acct/ See Section 5.3.2.5. None SCode ITI SCode Clear Acct/ See Section 5.3.2.5. None Menu SCode Add SCode See Section 5.3.2.5.

  • Page 107: Add Line Card

    Model 9500 Central Station Receiver Installation/Operation Manual 5.4.1 Add Line Card To program in a new line card follow these steps: 1. Install the new line card. (See Section 3.4.) 2. Log on to the receiver. (See Section 4.4.4 for log on procedure.) 3.
  • Page 108 Programming 5. Press to edit line card. The display will show a list of the existing line cards. 6. Press the arrow buttons to move through the available list. 7. When the equal sign highlights the line card you wish to edit: Press The display will show a list of choices.

  • Page 109: Handshake Sequence

    Model 9500 Central Station Receiver Installation/Operation Manual 5.4.2.1 Handshake Sequence Each line card is intelligent enough to determine what format is being sent from a reporting panel. You only need to program the handshake order and parameters for each line card. A line card will initiate up to four different types of handshake tone groups.

  • Page 110: To Change The Handshake Sequence Number

    Programming To Change the Handshake Sequence Number: Handshake sequence sets the order in which the receiver will send out handshakes. 1. Follow the procedures in Section 5.4.2. 2. Press for handshake sequence menu. When display flashes on the Seq# (see Figure 5-11). 3.

  • Page 111: To Change The Handshake Delay Time

    Model 9500 Central Station Receiver Installation/Operation Manual To Change the Handshake Delay Time: This is the duration of time that the receiver will wait before it sends its handshake tone. See Table 5-10 for valid entries. 1. Follow the procedures in Section 5.4.2.

  • Page 112: To Change The Maximum Handshake Wait Time

    Programming To Change the Maximum Handshake Wait Time: The wait time is the amount of time the receiver will wait for data from the reporting panel before outputting the next handshake sequence. See Table 5-10 for valid entries. 1. Follow the procedures in Section 5.4.2. 2.

  • Page 113: To Select Which Format A 6-Digit Pulse Format Will Be Received As

    Model 9500 Central Station Receiver Installation/Operation Manual 5. When the desired wait time is flashing press To Select Which Format a 6-digit Pulse Format will be received as: 1. Follow the procedures in Section 5.4.2. 2. Press for pulse format menu.

  • Page 114: Set For 3/1 And 4/1 Partially Extended Formats

    Programming Set for 3/1 and 4/1 Partially Extended Formats: 1. Follow the procedures in Section 5.4.2. 2. Press for pulse format menu. 3. Press until the display flashes on the Partially Extended field. 4. Select the format by pressing the button.

  • Page 115: To Change The Number Of Rings Follow These Steps

    Model 9500 Central Station Receiver Installation/Operation Manual To Change the Number of Rings Follow These Steps: This controls the number of rings the receiver needs to see before it will answer the call. 1. Follow the procedures in Section 5.4.2.

  • Page 116: To Change The Ring Off Time

    Programming To Change the Ring Off Time: The “Off” field controls the ring off time. The ring off time is the length of time the receiver will recognize an “Off” ring voltage. 1. Follow the procedures in Section 5.4.2. 2. Press for Line Options menu.

  • Page 117: To Change The Phone Line Sample Rate

    Model 9500 Central Station Receiver Installation/Operation Manual 3. Press until the display flashes on the Threshold field. 4. Enter the desired value from the keypad or press the button to change the Line fault threshold level. Values range from 1 to 15 volts in 2.0 VDC increments (0=line monitor disabled.

  • Page 118: Listen-In

    Programming 5.4.2.4 Listen-In Note: See Section 2.3.2 for UL requirement on listen-in. The listen in feature is used to perform two-way voice alarm verification between the central station and the alarm installation site. Figure 5-14 Listen Mode Menu Display To Change the Listen Mode: 1.

  • Page 119: To Change The Pbx String

    Model 9500 Central Station Receiver Installation/Operation Manual To Change the PBX String: This option is only available if PBX format is selected in Listen Mode (see Section 5.4.2.4). 1. Follow the procedures in Section 5.4.2. 2. Press for Listen In options menu.

  • Page 120: To Change The Listen-In Timeout

    Programming To Change the Listen-In Timeout: Timeout is the amount of time Listen-in will remain active before timing out. 1. Follow the procedures in Section 5.4.2. 2. Press for Listen In options menu. 3. Press until the display flashes on the <Timeout> field. 4.

  • Page 121: To Add A Listen In Account

    Model 9500 Central Station Receiver Installation/Operation Manual To Add a Listen In Account 5. Press The display briefly shows the number (indicated by XX) of the lowest available listen in account number slot (20 total listen in account numbers). Adding # XX 6.

  • Page 122: Trap List

    Programming 16. Press the button to toggle to Yes. Note: Additional presses of the up or down arrow will toggle the choice between “yes” and “No”. 17. Press 5.4.2.5 Trap List The trap list is used to trap an account that you wish to route to a downloading computer for initial or additional programming.

  • Page 123: To Clear A Trap Account

    Model 9500 Central Station Receiver Installation/Operation Manual To Clear a Trap Account 1. Follow the procedures in Section 5.4.2. 2. Press for Trap List menu. 3. Press 4. Press the button until the desired listen in account is highlighted by the equal sign.

  • Page 124: Misc. Line Opt

    Programming 5.4.2.6 Misc. Line Opt. Some phone lines may use echo suppression, a billing delay feature, or a hunt group. These miscellaneous phone options can be set through this programming menu. Figure 5-16 Miscellaneous Phone Line Options To Change the Echo Suppress Setting: If echo suppression is enabled (Y) a 2025Hz signal will be output for two seconds to disable echo suppression equipment.

  • Page 125: How To Set Caller Id

    Model 9500 Central Station Receiver Installation/Operation Manual How to Set Caller ID Caller Id information is only sent if the incoming call has no data contained in it. Note: If the incoming message contains any data (valid or invalid) no Caller ID information will be sent.

  • Page 126: To Change The Hunt Group

    Programming To Change the Hunt Group: 1. Follow the procedures in Section 5.4.2. 2. Press for Miscellaneous Line Options menu. 3. Press until the display flashes on the HntGrp field. 4. Enter the desired value from the keypad or press the button to change the hunt group number.

  • Page 127: Iti Options Menu

    Model 9500 Central Station Receiver Installation/Operation Manual 5.4.2.8 ITI Options Menu In this programming location settings particular to an ITI control panel can be set, such as security codes (SCode), date and time setting, and 300 baud negotiation. Figure 5-17 ITI Options Menu...
  • Page 128 Programming Table 5-14: ITI Options Menu Items ITI Options Choice Valid Entry Comments Menu ITI 300 Baud If enabled, the receiver will attempt to negotiate 300 baud communication with ITI panels that support 300 baud communication. See 5.4.2.6 for programming steps. ITI controls that that have listen in Instant initialized will preform listen in instantly...

  • Page 129: Iti Scode Menu

    Model 9500 Central Station Receiver Installation/Operation Manual ITI SCode Menu: Some ITI control panels use one of two types of communication locks (phone lock or a central station lock). On the panels using a central station lock, a security code is required during communication.
  • Page 130 Programming 3. Press for ITI SCode (security code) menu. Choose the desired option (refer to Figure 5-18 and Table 5-15). Table 5-15: ITI SCode (Security Code) Options Choice Enter Comments Enter control Enter the 5-digit account number of the panel 5-digit ITI control panel that the receiver will be account No.

  • Page 131: To Set Date/Time Flag

    Model 9500 Central Station Receiver Installation/Operation Manual To Set Date/Time Flag: 1. Follow the procedures in Section 5.4.2. 2. Press for ITI options menu. 3. Press for date/time flag menu. 4. Press the button to toggle between Requested or Always. See Table 5-14 for description.

  • Page 132: Copy Devices

    Programming 5.4.3 Copy Devices Copy line cards allows you to either program a line card to defaults or copy the programming of an existing line card. 5.4.3.1 To Program the Default Settings Into a Line Card 1. Enter Program Mode (see section 5.1). 2.

  • Page 133: Clear Device

    Model 9500 Central Station Receiver Installation/Operation Manual 5. Press 6. Press the button until the equal sign highlights the desired Source line card number. 7. Press 8. Press the button until the equal sign highlights the desired Target line card number.

  • Page 134: To Clear Or Delete A Line Card Form The Receiver Follow These Steps

    Programming To Clear or Delete a Line Card Form the Receiver Follow These Steps: 1. Follow the procedures in Section 5.4.2. 2. Press to clear a line card. 3. When display shows the list of line cards (see Figure 5-19) press the until the desired line card is highlighted with an equal sign.

  • Page 135: Rollins

    Model 9500 Central Station Receiver Installation/Operation Manual 5.4.6 Rollins To set this line card to receive Rollins control panels. 1. Follow the procedures in Section 5.4.2. 2. Press to select Rollins menu. 3. The display shows the list of line cards, select Yes for the line cards you wish to receive Rollins control panels.

  • Page 136: User List

    Programming User List User List is used to program and store the information on the various installers and operators who will operate and maintain the receiver. Through this program menu item you can add, edit or clear (delete) an operator/installer (up to 40 users). The user is identified by name, then assigned a PIN (personal identification number) and a profile.

  • Page 137: Adding A User

    Model 9500 Central Station Receiver Installation/Operation Manual 5.5.1 Adding a User Use the following steps to add a user to the system: 1. Log on to the receiver. (See Section 4.4.4 for log on procedure.) 2. Press button. 3. Press for program menu.

  • Page 138: Editing A User

    Programming 10. Enter the desired PIN code for the user. A minimum of 4 character and a maximum of 9 characters. 11. Press The display will flash Operator. 12. Press the arrow buttons to toggle between Installer and Operator. 13. When the desired profile level is flashing press 5.5.2 Editing a User Use the following steps to edit an existing user:...
  • Page 139 Model 9500 Central Station Receiver Installation/Operation Manual 8. If you do not want the user name changed, press To change the user name, press the arrow buttons to move through the available characters. (See Table 5-17 for list of available characters.) When the name change is complete press 9.

  • Page 140: Clearing A User Out Of The Receiver

    Programming 5.5.3 Clearing a User Out of the Receiver Use the following steps to clear or delete a user from the system: 1. Log on to the receiver. (See Section 4.4.4 for log on procedure.) 2. Press button. 3. Press for program menu.
  • Page 141 Model 9500 Central Station Receiver Installation/Operation Manual 5-76 151059...

  • Page 142: Compatible Reporting Formats

    Section 6 Compatible Reporting Formats This section lists all the reporting formats that are compatible with the 9500 receiver. Table 6-1 shows the formats that the 9500 receiver can decode, handshake frequency format group which accommodates that format (see Section 5.4 for line card programming). Each line card can decode every format listed below, however, a line card can be programmed to prioritize the handshake order in which that line card will communicate.
  • Page 143 Model 9500 Central Station Receiver Installation/Operation Manual Table 6-1: Formats compatible with the 9500 Communication Handshake Format Name Description Group Format Group SX-III, SX-IVA Sends a 5-digit account code in a Bell 103 format with 2225 Hz checksum. The data is decoded into English account SX-IVB information.

  • Page 144: Format Numbers Used In Printer Output

    Compatible Reporting Formats Format Numbers Used In Printer Output In a printed report the format used by a calling panels is listed as a number, that number represents a particular format. Table 6-2 lists these numbers along with the corresponding format.
  • Page 145 Model 9500 Central Station Receiver Installation/Operation Manual Table 6-2: Formats By Report Number Format Format Type Number 4/1 Extended Unknown Pulse 4/2 Ademco/SK 4/2 Extended 3/1 Radionics 3/1 Radionics with checksum 4/2 Radionics with checksum Ademco Contact ID Ademco Touch Tone...
  • Page 146 Compatible Reporting Formats !WARNING! If you are receiving Contact ID format on your 9800/9500 receiver you must use SK Expanded automation protocol. The 9000 automation protocol does not support Contact ID reporting format. Important! Due to the increasing number of formats a single line can accept and the wide variety of manufacturer’s specifications for handshake/acknowledgement tones required for their...
  • Page 147 Model 9500 Central Station Receiver Installation/Operation Manual 151059...

  • Page 148: Troubleshooting

    Section 7 Troubleshooting This section contains a list of possible error messages and a troubleshooting process for each. Error Messages Table 7-1 lists the error messages that are displayed on the LCD of the receiver as well as the message sent to the printer. There are two types of error messages that are displayed and printed, line card communication errors, and system event errors.
  • Page 149 Model 9500 Central Station Receiver Installation/Operation Manual Table 7-1: Error Messages Printer Message Description What to Do Error Error Messages Communication Communication There was a communication error between the If it continues test the Error Error, Panel panel and the receiver and the receiver asked the panel.
  • Page 150 Troubleshooting Table 7-1: Error Messages Printer Message Description What to Do Error Error Messages Msg Queue Full Message Queue Full Messages can be sent to automation computer, a Verify that messages printer or can be manually acknowledged. If one are acknowledged to or more of these devices does not respond to any printers, messages being sent or manually acknowledged,...
  • Page 151 Model 9500 Central Station Receiver Installation/Operation Manual Table 7-1: Error Messages Printer Message Description What to Do Error Error Messages DC Input Low DC Input Low The backup battery is checked continually every Check the connection second. This message would be displayed if the to the DC power backup battery setting were set to “DC Bkp”.

  • Page 152: Troubleshooting Process

    8. Document the failures and the steps used to resolve them. Safe Mode Safe mode can be used to reset User #01 access code back to default of 9500 regardless of its present setting. For Example, if the code for the installer (User #01) is lost and additional programming is required the receiver can be restarted in safe mode to return User #01 to an access code of 9500.

  • Page 153: Updating The Receiver Software

    5. Enter the default Installer code or 9500. Updating the Receiver Software Silent Knight will continue to test reporting formats with the 9500 receiver. As additional reporting formats become available it may be necessary to update your receiver. This can be done from your own PC, using a null modem cable (see Figure 3-14 and Figure 3-15).

  • Page 154: Automation Communication Formats

    9500 and interprets it through software that automates the central station. For the purposes of this manual, a “message” is any data the 9500 is passing to an automation computer. We’ll reserve the term message for discussions of the string as a whole.

  • Page 155: Silent Knight 9000 Protocol

    System messages, (indicated when the first byte of the message is $01), are always sent separately. For example, if two line cards have a problem at the same time, the 9500 will send one message for each line card. Validation Byte (V-Byte) 1 byte.
  • Page 156 Automation Communication Formats Table 8-2: Special Characters Used in the Protocol Hex Value Meaning If this character is the first byte in a string, the data that follows is an actual call from a subscriber (rather than a system message). If this character is the first byte in a string, the data that follows is a system message (rather than a call from a panel).

  • Page 157: Calls From Panels

    Model 9500 Central Station Receiver Installation/Operation Manual 8.2.2 Calls From Panels The basic format of a message is shown in the example below. For a complete description of each data element, see Table 8-1. Figure 8-1 Example Message 151059...

  • Page 158: Long Calls

    8.2.3 Long Calls The 9500 can send up to 70 bytes per message to an automation computer. When event data is more than 70 bytes, the 9500 breaks up the data into 70-byte chunks ending in a separator $2C, a V-Byte, and the end of message indicator $0D Figure 8-2 Long Event Data 8.2.4...

  • Page 159: Validation Byte (V-Byte)

    8.2.7 System Messages The character $01 at the beginning of a data string indicates that the 9500 is reporting its internal status. A sample system message is shown in Figure 8-3. Table 8-3 lists the possible system messages and what format the data can take.

  • Page 160: Communication From A Computer To The 9500

    $7E + 2 bytes indicating the number of the LOG OFF OPERATOR log off code (not the code itself). Note: The 4 bytes are the ASCII coded values for the model numbers “9500”. For example, “$79 $39 $38 $30 $30” means “battery trouble with model 9500”. 8.2.8 Communication from a Computer to the 9500 8.2.8.1 ACKing And NACKing Data...

  • Page 161: Link Test

    If the computer NACKs a second time, the 9500 will generate a computer trouble mes- sage. • If the computer does not respond the second time the 9500 sends the data, the 9500 will generate a computer trouble message. •...

  • Page 162: Sia Cis (Computer Interface Standard)

    Listen-in And Hang Up Requests Requests originating from the panel: In data sent to the 9500 by the panel, the event code “LF” indicates the beginning of a listen-in session. “LE” indicates the end of listen-in. See Section 2.3.2 for UL requirement on listen-in.
  • Page 163 Model 9500 Central Station Receiver Installation/Operation Manual Table 8-4: Data String Description Byte Data Positions Data Description Element Occupied Close bracket Variable, $5D indicates end of event data. 1 byte long End of Variable, $0D is always the last character in a message. Even if the data is too large to be sent in one message, message the end of message indicator appears at the end of the partial message.

  • Page 164: Basic Message Format

    Automation Communication Formats 8.3.2 Basic Message Format The basic format for any message coming from the 9500 to an automation computer is shown in Figure 8-4. Figure 8-4 Example Message Note: Figure 8-4 is a sample only. sizes of data fields may vary in actual use.

  • Page 165: Modifier Codes

    Model 9500 Central Station Receiver Installation/Operation Manual 8.3.3 Modifier Codes The 9500 supports the SIA modifier codes shown in Table 8-6 below. Table 8-6: Modifier Codes Used With The 9500 CODE MEANING AND USE Date modifier. Followed by MM-DD-YY as in da04-01-94.

  • Page 166: Long Calls

    8.3.4 Long Calls The 9500 can send a maximum of 128 bytes in one message. When call data is more than 128 bytes, the 9500 breaks up the data into 128-byte chunks followed by a field separator, $7C, (ASCII vertical bar character, |) and an end of message indicator, $0D.

  • Page 167: System Status Messages

    Model 9500 Central Station Receiver Installation/Operation Manual 8.3.5 System Status Messages The 9500 can send 20 status messages. Status messages are a type of event data. They are differentiated from calls from panels because the first bytes after the open bracket are not an account number.

  • Page 168: Heart Beat

    Automation Communication Formats Table 8-7System Status Messages CODE PRINT-OUT SYSTEM AC LOST SYSTEM AC RESTORE LOG ON OPERATOR (close report) LOCAL PROGRAM BEGIN LISTEN-IN END LISTEN-IN BEGIN LINE RESTORE L.C.# LOCAL PROGRAM END LINE FAULT L.C.# LOCAL PROGRAM FAIL SYSTEM DATE CHANGE SYSTEM TIME CHANGE LOG OFF OPERATOR (open report) SYSTEM POWER UP...

  • Page 169: Communication From A Computer To The 9500

    Communication from a Computer to the 9500 8.3.7.1 ACKing and NACKing Data The computer must respond to messages sent by the 9500 with an response packet. The computer must ACK a received block by responding with the acknowledge packet (see Figure 8-8).

  • Page 170: Link Test

    Generally, after two ambiguous null responses or two timeout periods of no response from the computer, the 9500 generates a “computer trouble” message. • If the computer sends a specific null response, the 9500 will send any additional data in its buffer. •...

  • Page 171: Iti Generic Computer Format

    Model 9500 Central Station Receiver Installation/Operation Manual ITI Generic Computer Format The ITI Generic Computer Output Format is designed to pass reported information through a RS-232 port to communicate with an automation computer. This format consist of four types of Generic Records--a Report Record, a Log Record, a Test Record, and a Okay Record.

  • Page 172: Control Panel Type And Zone Attribution Byte

    Automation Communication Formats 8.4.2.1 Control Panel Type and Zone Attribution Byte Byte 4 (see Table 8-9) of the report record is divided into upper and lower nibbles. The upper nibbles (4 most significant bits) contain the code indicating the panel type. Table 8-10: Upper Nibble Description Upper Nibble Description...

  • Page 173: Extended Panel Id Codes

    Model 9500 Central Station Receiver Installation/Operation Manual 8.4.2.2 Extended Panel ID Codes When XID is set to Y in programming mode (see Section 5.3.3.5 page 25) the extended panel ID replaces the control panel type as described in Section 8.4.2.1.

  • Page 174: Alarm Codes

    Automation Communication Formats 8.4.2.3 Alarm Codes Table 8-13 list the alarm codes used in byte 13 of the report record, and a description of the alarm codes. Table 8-13: Alarm Code and Description Alarm Codes Description Alarm Bypass Closing Report Dial out audio alarm Exit fault One-ring audio report...

  • Page 175: Log Record

    Model 9500 Central Station Receiver Installation/Operation Manual 8.4.3 Log Record If Log Record (Log Rec) is enabled (see Section 5.3.3.5 page 26.), a pair of phone log records surrounds all report records generated by the reporting panel. The unused data field of the log record is filled with six "NoData"...

  • Page 176: Okay Record

    8.4.5 OKAY Record When the automation computer sends a supervisory character to the 9500 receiver, the receiver will return with an OKAY record. An OKAY record (heartbeat) is sent periodically to the automation computer. How often the OKAY record is sent is set through programming (see Section 5.3.3.5 page 22).

  • Page 177: Iti Computer Interface Format

    Model 9500 Central Station Receiver Installation/Operation Manual ITI Computer Interface Format ITI Computer Interface format consists of four types of records; report record, test record supervisory record, and log record (see Table 8-18). 8.5.1 Convention Used In This Section An ITI digit in this section is an ASCII representation of a number from 0 to 61 as follows:...

  • Page 178: Report Record

    Automation Communication Formats The following is an generic example of a transmitted message record: <"|["><Record Type><Info fields...><"|]"><Cksum/Ctrl><$0D> Table 8-19: Record Components Character Description Start of record indicator. <"|["> Record type. See table Table 8-18. <Record Type> Information fields. See Table 8-21. <|Info fields...>...
  • Page 179 Model 9500 Central Station Receiver Installation/Operation Manual Table 8-20 list the components of a report record and their description. Table 8-20: Report Record Components and Description Character Description Start of record indicator. <"|["> Report record identifier. <R> Unit ID = A, followed by receiver ID = 1.

  • Page 180: Information Field Identifiers

    Automation Communication Formats 8.5.3.1 Information Field Identifiers The following characters signify which data is contained in a information field: Table 8-21: Information Field Identifiers Field Identifier Description Acceptable Values System identifier. A unit ID (always an A) and "A" followed by 0-9. the receiver ID digit.

  • Page 181: Panel Type Characters

    Model 9500 Central Station Receiver Installation/Operation Manual 8.5.3.2 Panel Type Characters The following table lists the characters used for panel types and which panel they refer to: Table 8-22: Panel Type Characters Table 8-22: Panel Type Characters (Continued) Character Panel Type...

  • Page 182: Condition Codes

    Automation Communication Formats 8.5.3.3 Condition Codes Condition codes are a one-digit character which indicates the nature of the call from a control panel to the receiver. Table 8-23 lists the different condition codes and their descriptions: Table 8-23: Condition Codes and Descriptions Table 8-23: Condition Codes and Descriptions Condition Condition...

  • Page 183: Supervisory Record

    Model 9500 Central Station Receiver Installation/Operation Manual 8.5.5 Supervisory Record When the automation computer sends a supervisory character to the receiver, the receiver will answer with a supervisory record. An supervisory record (heartbeat) is sent periodically to the automation computer. How often the supervisory record is sent is set through programming (see Section 5.3.3.5 page 22).

  • Page 184: Checksum/Control Field

    Automation Communication Formats 8.5.7 Checksum/Control Field The last field of every record is the checksum/control field. This field contains an upper case letter followed by four ASCII hexadecimal digits. Contained in these five characters are three controls to help guarantee data integrity between the receiver and the automation computer. The first control is the Sequence Control Character (SCC).

  • Page 185: Sk Exp (Silent Knight Expanded)

    Model 9500 Central Station Receiver Installation/Operation Manual SK EXP (Silent Knight Expanded) Because of the additional features and program capabilities of the 9500 receiver over its predecessor the 9000 receiver, it was necessary to develop a new "Expanded" automation protocol.

  • Page 186: Call Message Block

    Automation Communication Formats 8.7.2 Call Message Block A call message is generated any time a control panel calls into the receiver. This type of report will be the most frequent message block received by the automation computer from the receiver. Embedded in this message are the account number, time/date stamp, specific event information, along with any other miscellaneous information such as, caller Id, listen-in, etc.

  • Page 187: Dialer Format

    Model 9500 Central Station Receiver Installation/Operation Manual 8.7.2.1 Dialer Format The Silent Knight Expanded format takes advantage of additional format numbers and outputs information with greater detail about the dialer format. Table 8-29 list the dialer format code and indicates the type of dialer associated with that number.

  • Page 188: Panel Data

    Automation Communication Formats 8.7.2.2 Panel Data Panel data contains all the data that pertains to the control panel that dialed into the receiver, such as the account number, what kind of alarm, the zone number, caller ID information, etc. Each record contains an identifier byte followed by data. Table 8-30 lists the characters used as identifiers and a description of each.

  • Page 189: Example

    Model 9500 Central Station Receiver Installation/Operation Manual Example: <$26><“051697”><$22><“081356”><$22><“01”><$22><“0001”><$22><“004”><“01”> <12h><“1-800-328-0103”><11h><“Silent Knight”><$05><“123456”><$22><“BA01”> <$22><“DC2”><$22><“RP”><V-byteV-byte><$0D> Table 8-31 describes what each component of the call message means. Table 8-31: Call Message Components Component Description <$26> Call message indicator. <“051697”> Date-May 16th, 1997 <$22> Separator <“081356”>...

  • Page 190: Listen-In Indicator

    3-ASCII digits, the control panel calling is requesting the receiver put the phone line into listen-in mode. See Section 2.3.2 for UL requirement on listen-in. The 9500 receiver uses the following standards to identify a listen-in account: • First, the receiver searches for an embedded listen-in event in the panel data, depending on whether or not the reporting format supports listen-in.

  • Page 191: Trap Account Indicator

    The example below shows the long call data excluding the SKE header and the panel data..<$2C><V-byte><$0D> Note: Some panels are capable of transmitting multiple account information in a single call. The 9500 receiver will treat a call with multiple accounts as multiple calls with a single account and will divide the call into multiple data blocks.

  • Page 192: Bad Data Field Indicator

    8.7.2.6 Bad Data Field Indicator If the data received by the 9500 is garbled or parts are missing the receiver will send a bad data indicator (<$23> used in the event block as a separator) before the block of corrupted data.
  • Page 193 Model 9500 Central Station Receiver Installation/Operation Manual Table 8-35 lists the components of the system message block example and gives a description for each of them. Table 8-35: System Message Components character Description <$02> Message type identifier. <“051697”> Date information, consisting of six ASCII bytes.

  • Page 194: System Messages

    Automation Communication Formats 8.7.3.1 System Messages Table 8-36 lists all the system messages that the receiver can send to the automation computer. Table 8-36: System Messages System Message Description <$41><2 ASCII Byte LC #> Common Listen-in Begin, followed by the line card number. <$42><2 ASCII Byte LC #>...

  • Page 195: Heart Beat Message Block

    Model 9500 Central Station Receiver Installation/Operation Manual 8.7.4 Heart Beat Message Block A heartbeat is a message sent to the to the automation computer which is used to supervise the communication link between the receiver and the automation computer. A heart beat can be identified by the reference number used in the SKE header which will always be 0000.

  • Page 196: Acking And Nacking Data

    Automation Communication Formats 4. Add this result to the next byte of the message. 5. Repeat steps 2 through 4 until the last byte of the event data. (Up to and including the byte preceding the validation byte.) The range of the sum is from $40 to $7F. 8.7.6 ACKing and NACKing Data After the end of message byte (<$0D>) is sent by the receiver, the automation computer will...

  • Page 197: Commands Initiated By The Automation Computer

    The receiver will respond to these requests from the automation computer with one of the following messages: Table 8-38: Response Messages by the 9500 Receiver ASCII Hex Character Name...

  • Page 198: Remote Log-On/Log-Off

    Automation Communication Formats Table 8-39 lists which request can be made from the automation computer by request identifiers. Table 8-39: Command Requests by Identifiers Command Description Request Identifier Log-on request Log-off request Hang up request Add a listen-in account. (This adds an account number to the listen-in account list.) Delete a listen-in account.

  • Page 199: To Log-Off

    Model 9500 Central Station Receiver Installation/Operation Manual To Log-off: <$4B><Receiver ID><$22><User PIN><V-byte><$0D> Table 8-41: Log-off Request Components Component Description <$4B> Command request identifier. See Table 8-39. <Receiver ID> Receiver ID number. 1 or 2 ASCII digits. <$22> Separator <User PIN>...

  • Page 200: Add Or Delete A Listen-In Account

    Automation Communication Formats 8.7.7.3 Add or Delete a Listen-in Account If the account number of a control panel is in the listen-in account list, when that control panel calls in to the receiver, the receiver will preform a listen-in operation with that control panel. The maximum length of a listen-in account number is 8 characters and may include wild card characters (# and or *).

  • Page 201: Common Listen-In Extend/End Request

    Model 9500 Central Station Receiver Installation/Operation Manual 8.7.7.4 Common Listen-in Extend/End Request During a listen-in operation if the call requires additional time you can extend the listen-in period by sending an extend request. At the end of a listen-in call you can end the session by sending an end request.

  • Page 202: Pbx Listen-In String

    Automation Communication Formats 8.7.7.5 PBX Listen-in String When PBX listen-in mode is selected (see Section 5.4.2.4), the receiver will transfer the call to the extension X string. The PBX string can also be programmed in to the receiver from the automation computer.

  • Page 203: Add Or Delete A Trap Account

    End of message indicator. 8.7.7.7 Link Test Request The automation computer can send a link test request to the 9500 receiver to test the communication link between the receiver and the automation computer. The automation computer simply sends a <$0D> and the 9500 receiver will respond.

  • Page 204: Ademco 685 Automation Protocol

    Automation Communication Formats ADEMCO 685 Automation Protocol 8.8.1 Low Speed 3x1, 4x1, and 4x1 Express Protocols When the 9800 receiver is operating in the ADEMCO 685 mode and receives a 3x1, 4x1, and 4x1 Express transmission, the output protocol to the computer is as shown in Figure 8-10. Note that when a 3x1 transmission is received, the account number will be padded to 4 characters by the addition of a leading 0 to the account number.

  • Page 205: Ademco High Speed Automation Protocols

    Model 9500 Central Station Receiver Installation/Operation Manual 8.8.3 Ademco High Speed Automation Protocols When the 9800 receiver is operating in the ADEMCO 685 mode and receives an ADEMCO High Speed transmission, the output protocol to the computer is as shown in Figure 8-12.

  • Page 206: Fbii Cp-220 Automation Protocol

    Automation Communication Formats FBII CP-220 Automation Protocol 8.9.1 3x1, 4x1, and 4x2 Automation Protocol When the 9800 receives a 3x1, 4x1, and 4x2 transmission operating in the CP-220 mode, the output protocol to the computer is as shown in Figure 8-14. Note that when a 3x1 transmission is received, the account number will be padded to 4 characters by adding a leading 0 (zero) to the account number.

  • Page 207: Fbii Superfast

    Model 9500 Central Station Receiver Installation/Operation Manual 8.9.3 FBII Superfast When the 9800 receives an FBII Superfast transmission while operating in the CP-220 mode, the output protocol to the computer is as shown in Figure 8-16. Figure 8-16 CP-220 FBII Superfast Protocol A space will be sent as the zone digit any time that the 9800 receives a zero or letter for in the zone digit.

  • Page 208: Silent Knight Fsk Formats

    Automation Communication Formats 8.9.5 CP-220 Silent Knight FSK Formats When the 9800 receives Silent Knight FSK formats when operating in the CP-220 mode, the output protocol are as discussed in the following sections. 8.9.5.1 Format 0 When the 9800 receives a FSK Format o transmission, the output to the computer is as shown in Figure 8-18.

  • Page 209: Us Ascii Character Code

    Model 9500 Central Station Receiver Installation/Operation Manual 8.10 US ASCII Character Code The following table displays the US ASCII character its hexadecimal code equivalent. Table 8-50: US ASCII Character Code Character Character Character Character Character < 51/71 NACK 52/72 >...

  • Page 210: Programming Quick Chart

    Appendix A Programming Quick Chart Table A-1: Programming Quick Chart Program Mode Choices Choices Choices Choices Comments Options Manual See Section 4.5 for description of modes of operation. See also Section 5.3.1. Operation Mode Automatic Log Only English See Section 5.3.2 for details. Language español Not available at this time.
  • Page 211 Table A-1: Programming Quick Chart Program Mode Choices Choices Choices Choices Comments Options Com1 Unused/Automation/Printer/ Rules for Port Configuration: Com2 Unused/[Auto Bkp]/[Auto Bkp 1. Functions in Brackets [ ] will not appear unless “Automation” Prn]/{Print Bkp}/Diag/Printer is selected for Com1 function. Par (Parallel) Unused/[Auto Bkp]/Printer/Diag 2.
  • Page 212 Table A-1: Programming Quick Chart Program Mode Choices Choices Choices Choices Comments Options Printer Yes or No See Section 5.3.3.6 for details. Yes = alert on trouble indication Bkp Printer Yes or No See Section 2.3.2 for UL requirements on listen-in. Auto Comp Yes or No Bkp Auto Comp...
  • Page 213 Table A-1: Programming Quick Chart Program Mode Choices Choices Choices Choices Comments Options 10 to 99% Set the percentage of how full the message queue must be before a “Message Queue Warning' will occur. Default = 75%. 01 to 90 % What percentage the queue must go back down to before General Options Message Queue Opt.
  • Page 214 Table A-1: Programming Quick Chart Program Mode Choices Choices Choices Choices Comments Options Y (yes) Y = dedicated or direct connect phone line. Direct N = used for standard phone lines. N (no) Number of Rings 0-255 See Section 5.4.2.3 for details. On Time 0-255 in 50ms periods Off Time...
  • Page 215 Table A-1: Programming Quick Chart Program Mode Choices Choices Choices Choices Comments Options ITI SCode Menu Add Acct/SCode Used for ITI panels with Central Station Lock initialized. Edit Acct/SCode Clear Acct/SCode Add SCode Table Clear SCode Table Edit Line ITI Options (Continued) Date/Time Flag Requested or Always...
  • Page 216 Upon return of the defective product to Silent Knight, Silent Knight will, at its sole discretion, either repair or replace, at no cost, such goods as may be of defective material or workmanship.
  • Page 217 Model 9500 Central Station Receiver Installation/Operation Manual 151059...
  • Page 218 7550 Meridian Circle Maple Grove, MN 55369-4927 763-493-6455 1-800-328-0103 Fax: 763-493-6475 © 2002 Silent Knight Part Number 151059F, 01/03...

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