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Instrument Corporation, 6450 Sequence Drive, San Diego, CA 92121, 1-800-457-1210. The
Technical Assistance Center is open 7 days a week, 24 hours a day.
When You call or write, explain the problem. Ask whether the IRD should be returned for service
or retained by You for servicing in place. Ask for a Return Material Authorization (RMA)
number and for the address to send the IRD if the IRD is to be returned. If You write, be sure to
include a copy of your sales receipt or other proof of purchase date, a copy of your warranty, your
phone number and return address. If the Technical Assistance Department instructs you to return
the IRD, pack it safely and securely, preferably in the original shipping carton. Put the RMA
number on the outside of the shipping carton. Enclose a letter explaining the problem. Be sure to
include a copy of your sales receipt or other proof of purchase date, a copy of your warranty, and
your phone number and return address. Ship it insured to the authorized service center specified
by General Instrument. All packing, shipping and insurance to return the IRD to General
Instrument must be prepaid by you. General Instrument Corporation shall pay return shipping
charges.
NOTE: If the warranty on your IRD is expired, voided or inapplicable as determined by General
Instrument Corporation in its reasonable discretion, General Instrument will not repair the IRD
until You agree to pay for quoted charges. If You do not agree within 30 days to pay the quoted
charges, the IRD will be returned to You unrepaired. You are responsible for transportation
charges both ways on IRDs, which are not under warranty or on which the warranty has been
voided or is inapplicable.
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