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Frequently Asked Questions
If the WebTV service screen doesn't appear on the television:
•
Tune your TV to the channel that displays video (or auxiliary) input. Try channels 3, 4, or 91 if
you used the coaxial cable to connect the Internet TV Receiver to the TV. If you used the red,
white, and yellow audio/video cables, select the AUXILIARY IN or A/V IN channel. If you used
the red and white audio cables and the S-Video cable, select the S-VIDEO IN channel. (If
you're not sure which channel to use, refer to your TV owner's manual.)
•
Make sure the green Power light is glowing on the front of the Internet TV Receiver. (A blink-
ing green light indicates that the unit is turning off. If you see the green light blinking, wait a
moment, then press the WEBTV POWER button again to turn on the Internet TV Receiver.)
If you still do not see the WebTV service screen, check your connections.
•
Check that the power supply, phone cord, and all other cables are securely plugged into their
respective jacks and outlets.
•
Make sure you have connected outputs to inputs. An input connected to an input or an output
connected to an output will not work. Simply matching colors will not necessarily produce
the correct connections.
•
Make sure you have chosen the proper connection option for your home setup.
If you see the WebTV service screen, but do not have sound:
•
Make sure you have connected the Audio cables (red and white or just white) from the
Internet TV Receiver's Audio Out jacks to the Audio In jacks on your TV.
If the following message appears on your TV screen before you finish connecting -
"You are about to dial ###-###-#### which may be a toll number":
•
The WebTV Network could not find an access phone number in your area. As a result, your
Internet TV Receiver may dial a toll number to connect to the WebTV Network, resulting in
phone charges every time you connect. To save money, consider using another Internet
Service Provider (ISP). More information about ISPs is available from the WebTV Network.
Go to the WebTV Home Page. Select Using WebTV, then select Instructions, then choose
Using your own ISP.
If some of the jacks on the back of the Internet TV Receiver are not connected to
anything:
•
That's OK. You will not use all of the jacks on the Internet TV Receiver.
If the Internet TV Receiver turns off, then on, repeatedly while trying to connect to
the WebTV Network:
•
Check for phone line problems. Unplug the Internet TV Receiver power cord, then reconnect.
Choose Moved to try a different access phone number. If the problem continues, connect the
Internet TV Receiver to a different phone line and try again.
•
The connection rate may be too slow. The Internet TV Receiver will shut off, then attempt to
reconnect automatically within 15 seconds. Remove other appliances from the phone line, or
ask the phone company to check your phone line.
If the Internet TV Receiver disconnects and shuts itself off without notice:
•
Replace the batteries in the remote control or the wireless keyboard.
•
Check the Dialing options. Lower the sensitivity (see Dialing options, Call waiting). If you have
voice mail, turn off Wait for Dial Tone (Dialing options, Advanced).
•
Don't connect the phone cord to a wireless phone jack.
•
Disconnect other appliances from the phone line.
•
Ask others not to pick up other extensions on the phone line. This will cause the Internet TV
Receiver to disconnect. Don't leave other extensions off the hook.
•
Some Web sites may cause the Internet TV Receiver to disconnect from the Internet. Report
the problem site to the WebTV Network and avoid the site until the problem is resolved.
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