Warranty And Service Information - Nintendo Wii U Operation Manual

Wii Remote controllers (continued)
I can't use the Wii Remote, or the Wii Remote does not respond properly.
Are there any play conditions If you think any of the following conditions are affecting
that could interfere with the the operation of the remote, try removing or reducing the
operation of the remote? source of interference:
•
•
•
•
Is the Wii Remote pointed at Point the Wii Remote at the front of the sensor bar
the sensor bar? when using.
If the Wii Remote does not operate normally after checking all of the above, press the
POWER button on the Wii U console for at least four seconds and make sure the Power LED
is red, and then unplug the Wii U AC adapter from the wall outlet. Wait two minutes, then
plug the AC adapter back into the wall outlet, turn the Wii U console power on, and try
using the Wii Remote again. (If the Power LED still doesn't turn red after pressing the
POWER button for four seconds, unplug the AC adapter form the wall outlet.)
Other Wii U compatible controllers
The cursor or character moves without controller input.
Are you using a controller that Check to make sure that the control stick is not out of
includes an analog control alignment with the neutral position. Review the instruc-
stick? tions for how to reset control sticks
If your Wii U system still does not operate correctly after trying the troubleshooting steps,
DO NOT return the console to the store. You may lose saved game data, Nintendo eShop
downloads, and any balance left in your Nintendo eShop account. For assistance and
additional troubleshooting and repair options visit support.nintendo.com. or call
1-800-255-3700.
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Bright light sources, including sunlight, behind or near the TV,
shining toward the remote or reflecting off the TV screen.
Highly reflective surfaces near the sensor bar.
Sources of infrared light in the gameplay area such as electric,
propane, or kerosene heaters, flames from fireplaces or
candles, and stoves or other sources of heat.
Radio frequency interference may cause the Wii Remote to
work erratically. Check for and move or turn off wireless
devices such as cordless phones, wireless computer
keyboards or mice, or other similar devices.
(p. 48).

Warranty and Service Information

You may need only simple instructions to correct a problem with your product. Try our website at
support.nintendo.com or call our Consumer Assistance Hotline at 1-800-255-3700, rather than
going to your retailer. Hours of operation are 6 a.m. to 7 p.m., Pacific Time, Monday - Sunday (times
subject to change). If the problem cannot be solved with the troubleshooting information available
online or over the telephone, you will be offered express factory service through Nintendo. Please do
not send any products to Nintendo without contacting us first.
HARDWARE WARRANTY
Nintendo of America Inc. ("Nintendo") warrants to the original purchaser that the hardware product
shall be free from defects in material and workmanship for twelve (12) months from the date of
purchase. If a defect covered by this warranty occurs during this warranty period, Nintendo will repair
or replace the defective hardware product or component, free of charge.* The original purchaser is
entitled to this warranty only if the date of purchase is registered at point of sale or the consumer can
demonstrate, to Nintendo's satisfaction, that the product was purchased within the last 12 months.
GAME & ACCESSORY WARRANTY
Nintendo warrants to the original purchaser that the product (games and accessories) shall be free from
defects in material and workmanship for a period of three (3) months from the date of purchase. If a
defect covered by this warranty occurs during this three (3) month warranty period, Nintendo will repair
or replace the defective product, free of charge.*
SERVICE AFTER EXPIRATION OF WARRANTY
Please try our website at support.nintendo.com or call the Consumer Assistance Hotline at
1-800-255-3700 for troubleshooting information and repair or replacement options and pricing.*
* In some instances, it may be necessary for you to ship the complete product, FREIGHT PREPAID AND
INSURED FOR LOSS OR DAMAGE, to Nintendo. Please do not send any products to Nintendo
without contacting us first.
WARRANTY LIMITATIONS
THIS WARRANTY SHALL NOT APPLY IF THIS PRODUCT: (a) IS USED WITH PRODUCTS NOT SOLD OR
LICENSED BY NINTENDO (INCLUDING, BUT NOT LIMITED TO, NON-LICENSED GAME ENHANCE-
MENT AND COPIER DEVICES, ADAPTERS, SOFTWARE, AND POWER SUPPLIES); (b) IS USED FOR
COMMERCIAL PURPOSES (INCLUDING RENTAL); (c) IS MODIFIED OR TAMPERED WITH; (d) IS
DAMAGED BY NEGLIGENCE, ACCIDENT, UNREASONABLE USE, OR BY OTHER CAUSES UNRELATED
TO DEFECTIVE MATERIALS OR WORKMANSHIP; OR (e) HAS HAD THE SERIAL NUMBER ALTERED,
DEFACED OR REMOVED.
ANY APPLICABLE IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED IN DURATION TO THE WARRANTY
PERIODS DESCRIBED ABOVE (12 MONTHS OR 3 MONTHS, AS APPLICABLE). IN NO EVENT SHALL
NINTENDO BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM THE
BREACH OF ANY IMPLIED OR EXPRESS WARRANTIES. SOME STATES DO NOT ALLOW LIMITATIONS
ON HOW LONG AN IMPLIED WARRANTY LASTS OR EXCLUSION OF CONSEQUENTIAL OR INCIDEN-
TAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
This warranty gives you specific legal rights. You may also have other rights which vary from state to
state or province to province.
Nintendo's address is: Nintendo of America Inc., P.O. Box 957, Redmond, WA 98073-0957 U.S.A.
This warranty is only valid in the United States and Canada.
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